Trusted Agent profile · Farnham
★★★★★
311 reviews across 2 platforms
50 The Borough, Farnham, GU9 7NW
Part of Gascoigne Pees, see every office.
Gascoigne Pees's office in Farnham, at 50 The Borough, is rated 4.3 out of 5 across 311 reviews on two platforms, including 220 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of five awards Gascoigne Pees won in 2026.
Tell us what you need and we'll put you in touch. Gascoigne Pees hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Farnham.
The Trusted Agent 2026 results for Gascoigne Pees, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Farnham office, from every platform, shown as written. First names only.
4/5
GoogleNo problems with viewing, very willing to fit in at convenient times.
Thank you, Judith, for your kind words about our service. We're delighted to hear that you had no problems with viewing and appreciated our willingness to fit in at convenient times. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleVery friendly, explained everything in detailed way.
Thank you for taking the time to leave us such a kind review! Our team is dedicated to providing friendly and informative service to all of our customers. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotAmazing experience from start to finish
Amazing experience from start to finish! The property was online within a couple of days of Zoe's initial visit, viewings were booked quickly but with consideration of our schedule - with Kim helping us at all stages of the sale too. Janene was also extremely helpful in chasing all parts of our chain to ensure we completed as fast as possible, keeping everyone up to date with the process. Ed was also really helpful and guided us through all of the paperwork, answering any questions we had with as much detail as possible to help us make the right decision for us. All in all we would definitely recommend the team at Chessington - we can't thank them enough for all of their hard work and perseverance!
5/5
GoogleMadison was a pleassure to work with from start to finish, nothing was too much trouble for her and very knowledgable of the area. 5 stars
Thanks for your excellent 5* review . Best wishes, Lucy, Customer Relations.
5/5
GooglePaul went above and beyond with regard to the service he provided. His professionalism and knowledge really gave me all the information I needed. Going forwards with Gascoigne-Pees I would look to us Paul again. Excellent 👍🏼 …
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleI am a first time landlord and called Gascoigne-Pees and Adam arrived he was extremely knowledgeable of the local area and bought paperwork to show me why he quoted the value. They found someone for my property in less than 24 hours and everything was so smooth and hassle free. Thank you to the whole team especially Adam.
Many thanks for the marvellous 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GooglePhoebe and Richard have been absolutely fantastic throughout the entire process. From the initial setup to guiding us through the steps of moving house, they’ve been incredibly supportive, knowledgeable and genuinely invested in helping at …
Thank you for your glowing review! We take pride in providing exceptional service and are dedicated to making your moving experience stress-free. It was a pleasure to work with you and we appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleBig shout out to Chloe! Straight from the viewing to now ( a week before move in ) she has been super helpful and supportive. Thanks to her and the team, for also making my first time moving out a smooth and fun process!
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotExcellent Sales Team
Right from the start we felt comfortable, the team were really friendly and knowledgeable. Jim Gordon in particular was very helpful and great to talk to, we couldn't have done it without him. The photographer took stunning photos which really showed off the features of the house. We decided to go with an open day, which was fully booked within 24 hours of advertising.Of those who veiwed the house, more than half put in offers. The team did an excellent job of keeping us informed and guiding us through the process.The house was SSTC within a week.We had issues with the solicitors, Jim went above and beyond to help keep momentum to see us through to completion.The fees were reasonable and competitive, especially given the level of service we recieved.Overall, the Gascoigne-Pees Sales Team really do believe that fostering good relationships with their clients is the key to success, making the time and effort to put them first, keep them at ease during one of the most stressful processes, and always giving the best advice.
1/5
TrustpilotI don’t even know which branch I’m with…
I don’t even know which branch I’m with but they’ve charged me £50 for the privilege of changing the date I pay my rent as there has been a company take over at work and will now receive my pay on a different date! Oh, they did try to charge £60 until I mentioned the Tenants Fees act of 2019 which states that it is illegal to charge more than £50 to make a date change! Their excuse was they miscalculated the tax!!!! Ffs! I actually can’t even be bothered to try and explain how else they’ve been awful and stupidly hard to get a hold of. Avoid!!!!!
1/5
TrustpilotI strongly recommend staying away from…
I strongly recommend staying away from this agency and group. I cant write enough on how awful their treatments towards some people. If youre not worth their time they will treat you like dirt.
5/5
GoogleRichard and the team at GP were brilliant at helping me secure a rental flat recently. From start to finish, the communication, ease of correspondence and personal attention to customer service was exemplary. Would highly recommend.
1/5
TrustpilotI vacated a property earlier this year…
I vacated a property earlier this year (28th march 2025)and mistakenly left a standing order active. As a result, a payment of £1300 was taken from my account on 31st March 2025 After I vacated the property, I contacted the landlord immediately and he ask me to contact the letting Agent (Gascoigne pees) for the issue as he doesn’t deal with the money side of things and he contacted the letting agent immediately, and they assured me they will refund would be processed within 1, 2 weeks. However, it almost 2month now , and I have not received the refund, nor have I been provided with any valid reason for the delay despite repeated follow-ups.Anytime I reach out on call or message to the landlord he doesn’t pick up or return my calls even the letting Agent give excuses …
5/5
TrustpilotExcellent service from Grace Parsons - Farnham
Grace Parsons was fantastic to work with, professional, friendly, and highly efficient. She made the lettings process smooth and stress-free, always available to answer questions and provide helpful advice. Her dedication and customer service are outstanding. Highly recommend!
5/5
GoogleWe do there window cleaning and phoebe and the staff are amazing and so helpful
Thank you for your kind words and 5* review. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleMaddison has been excellent & efficient in helping us to locate ideal properties. A great conbination of intelligence & politeness.
Many thanks for the great 5* review and your kind words Anthony. Best wishes, Lucy, Customer Relations.
4/5
TrustpilotDaniel Beckson's Professional Service
Daniel Beckson has been exemplary, He has visited us many times and used his expertise to help us to complete all the complicated forms. I was unable to send documents to the solicitors and he has facilitated all the necessary communication.His close watch on the progress of the negotiations and kept us in the picture. Well done Daniel
5/5
GoogleI can not recommend Gascoigne Pees enough as a letting agent especially Katie Jones, who I have been dealing with since day one. Katie not only is fantastic at her job but also a lovely lady who is very approachable and always goes above and beyond to help me with any quires or questions that I have.
Thank you for your 5* review! I will make sure your kind words are forwarded onward to the local team. Best wishes, Scott
5/5
GoogleWe are highly satisfied with the service from Gascoigne-Pees letting agents so far. We have found the staff, especially Emily, to be helpful, informative and friendly.
Thanks for the excellent 5* review Lisa! Best wishes, Lucy, Customer Relations.
5/5
GoogleTo whom it may concern. I recently had the great pleasure of dealing with Phoebe Wilkinson to view a …
Thank you so much for taking the time to share your positive experience with our team! We are thrilled to hear that Phoebe and Richard were able to provide you with exceptional service. We pride ourselves on providing professional and … More
1/5
TrustpilotWorst property managers EVER
25th August, 2021: Apart from not providing necessary maintenance in a timely fashion to the property due to a leaking roof, which led to a much more expensive fix for the property owner, when my son moved out they made no attempt to pay him back his deposit or the overpaid advanced rent. Repeated attempts to obtain the money were met with stories and blaming everyone and everything other than returning the funds with promises to fix it, escalate it etc. After 5 months of giving us the runaround we ended up having to go through the Property Ombudsman to get it resolved. Update 16th September 2021: As of today, Gascoigne Pees are offering to short pay the advanced rent and have told the Ombudsman that the deposit has been returned, which it hasn't. This company employs liars, cheats and the morally & ethically bankrupt. Don't use them either as property managers or as landlords. Update, 12th October 2021, Gascoigne Pees have still not returned the deposit and short paid (less than 50%) the advanced rent with no explanation. They have lied to the Ombudsman and are still ignoring their legal responsibilities. There is currently no resolution in site…Update: January 2nd 2022 - The Property Ombudsman is about to decide on the arbitration, but Gascoigne Pees still owe over £1,000 and don't even seem to recognize that they owe anything. Unbelievable - we'll see how this ends up now that GP has provided TPO with their "Final Position" statement, which admits failures in dealing with the situation, but still doesn't account for the missing funds.
5/5
GoogleChloe was very friendly and helpful and always kept me informed of how things were going. When I had to phone the office the staff were also friendly. Would recommend them without hesitation.
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
GoogleI have been renting with Gascoigne Pees Farnham for nearly 5 years. Richard and the team are always very kind and helpful, and quick to help with any questions or potential problems.
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI had a great experience selling my property through Gascoigne-Pees. Alex, took care of me from start to finish and had two offers at asking price on the table after the first two viewings! He kept me updated all the way through and was super professional the whole way through. We had a couple of hairy moments and Alex worked so hard ensuring the sale completed in super efficient timing. He was honest and approachable and clearly cared. I wouldn’t hesitate to use them again and can’t recommend them enough!
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Gascoigne Pees, Farnham won Trusted Agent; Gascoigne Pees, Guildford won Platinum; Gascoigne Pees, Kingston Upon Thames won Trusted Agent; Gascoigne Pees, Redhill won Trusted Agent; Gascoigne Pees, Sutton won Trusted Agent.
Tell us what you need and we'll put you in touch. Gascoigne Pees hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Farnham.
