Trusted Agent profile · Farnham
★★★★★
311 reviews across 2 platforms
50 The Borough, Farnham, GU9 7NW
Part of Gascoigne Pees, see every office.
Gascoigne Pees's office in Farnham, at 50 The Borough, is rated 4.3 out of 5 across 311 reviews on two platforms, including 220 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of five awards Gascoigne Pees won in 2026.
Tell us what you need and we'll put you in touch. Gascoigne Pees hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Farnham.
The Trusted Agent 2026 results for Gascoigne Pees, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Farnham office, from every platform, shown as written. First names only.
5/5
GoogleWe recently purchased a property through Gascoigne-Pees and were very impressed with their agent Molly and also Janine, the dedicated sales coordinator. Both were extremely professional and efficient.PositiveResponsiveness, Professionalism
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleMy experience really wouldn’t have been the same without Chloe's help! She has been extremely attentive to my needs, and helped with all of my queries! Thank you Chloe.
Thanks for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotSale of house
Excellent estate agents. Instructed Gascoigne Pees (Worcester Park branch) on both a house purchase and house sale. The team went over and beyond throughout the whole process. They were adaptable re pricing given changes in housing market and also suggested local firms of solicitors to use. Great team, professional and personable. Would use them again and again. Fully recommend and massive thank you!
5/5
GoogleReally good experience with this team. Grace has been really helpful and friendly, thank you.
1/5
TrustpilotWorst organised letting company
Worst organised letting company. I have several properties that I use letting agents to manage. By far, Gascoigne-Pees are the worst. They charge for everything despite me paying for full managed property they make additional charges for anything they do. They consistently fail to do anything that they say they will do. Their different departments don't communicate with each other. They give letting/estate agents a bad name.
5/5
GoogleRichard & Grace provided us with the best customer service, they were friendly, approachable and made our moving process and property find nice and smooth! Thanks guys!!
Thank you for your kind words! We are thrilled that you had a positive experience with us. At our business, customer service is our top priority and we are delighted that we were able to make your moving process and property search seamless. Kind regards, Lucy, Customer Relations.
5/5
GoogleGpees Farnham has been the friendliest and most helpful letting agents, Chloe has kept us up to date with eve and has been fantastic. Highly recommend.
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleRichard was the perfect Gentlemen solving all our pains in life in five minutes despite everyone else being sick with COVID. I love you Richard.
Thanks so much for the lovely 5* review! Best wishes, Graham - Customer Relations
5/5
TrustpilotThank you
I just wanted to say thank you for a great experience. I saw how hard you worked on supporting me to move into my new home. I admire how dedicated you are to the work you do.
5/5
TrustpilotA Professional Service
My rental move was made easy, I had someone always available for questions and I found the process simple, professional and approachable. I felt I was heard as a prospective tenant, listened to and patronising or cold interaction which I have experienced before with some property agents, were not felt with Gascoigne Pees.
5/5
GoogleChloe was very helpful, knowledgeable and delightful! Very pleased with my help!
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotExtremely disappointed
I am extremely disappointed with this agency’s lack of transparency and professionalism. They made adjustments quietly, leaving me to discover the increase on my own. This kind of practice feels untrustworthy. I cannot recommend them based on my experience.
1/5
TrustpilotDeposit
Deposit: I rented an apartment for over 1.5 years (small studio flat), I got it dirty, including the tools left in it, the walls were unpainted, full of dust and paint smeared on door frames, doors, etc. I gave away the apartment, which was very clean and practically ready for rent. For this, my deposit was charged with enormous amounts that are far from reality. The cost of painting was £600, cleaning £180 etc. for a studio flat which was beautifully cleaned. Even on the report they could not distinguish the pink cube in the water in the toilet that cleans from the scale in the water from the scale in the water. I consider it extortion and fraud. Unprofessional team and lack of trust in this company including the deposit management company.
1/5
TrustpilotPoor communication and knowledge of their portfolio
This company are very disappointing to deal with. They are extremely difficult to get hold of and when you do finally get a response that response is brief and lacks the professional knowledge you would hope for when spending large amounts of money through them.
5/5
GoogleHad a fantastic experience with Molly from GP in Farnham. We were buying a house in the area and she was the agent for the vendors. She was very clear and communicative and when we had issues in our chain she was extremely helpful
Thank you for sharing your fantastic experience with Molly at Gascoigne-Pees in Farnham! We are delighted to hear that she provided clear communication and valuable assistance throughout the process. We appreciate your feedback and wish you all the best in your new home! Kind regards, Lucy, Customer Relations.
5/5
GoogleRichard was really helpful and efficient. Everything was done smoothly and kept me informed with the whole process.PositiveResponsiveness, Quality, Professionalism
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe have been dealing with Norbert Baricz for the last couple months as we are looking to purchase a property. He has been wonderful. Reliable, flexible and has really listened to our needs and delivered some great properties. We are just waiting for our property to sell and then we will be tasking Norbert to proceed full steam. We have been very impressed with his approach and commitment to assisting us in our search and would certainly recommend him.
Wonderful to ready Siobhan, that you had such a great and supportive experience from Gascoigne-Pees and Norbert especially. I will of course make sure your kind words are forwarded to the whole team and would like to take this opportunity to thank you for your 5* review. Best wishes, Scott
1/5
GoogleSucked all the excitement out of buying our first house. Having met the asking price and agreed to a four month delay in completion from our offer, we were forced into paying five weeks worth of rent and mortgage simultaneously by incessant, bullying phone calls from the unscrupulous agent, who knew full well that we had already substantially invested into the property and continuously threatened to pull the plug on our purchase. Our completion deal was so bad that we seriously struggled to find buildings insurance - putting our deposit at risk. We may have been naive but there was never any hint of a compromise. No sign of decency or trustworthiness. They may well slap their backs and congratulate themselves on a 'job' well done but it seems incredibly short-sighted as we will never deal with them again. Neither will our friends. And neither, we hope for your own sakes, will you. An utterly joyless experience devoid of any humanity.
Thank you Ben for leaving us your feedback about your experience. It was disappointing to read that you felt the branch removed the excitement from purchasing your first property. We do understand that at times sales can become more complicated than desired or expected and I am sorry that this seemed to be the case with your first purchase. If you would like to provide any further feedback or discuss any aspect of your purchase further, please fee free to e-mail us at review@countrywide.co.uk. Best wishes, Scott.
5/5
GoogleNorbert has been very professional and helpful in helping us look for a house. We have had some bad experiences with other local Estate agents, but have no complaints here.
Many thanks Stuart for the amazing 5* review of your experience with our Gascoigne-Pees team in particular Norbert, I will ensure your kind words are passed on to branch. Kind regards, Lucy
1/5
TrustpilotUnprofessional and pushy
Extremely unprofessional estate agency - south west London area. I literally felt harassed on the telephone to provide my email and phone number when I was only enquiring about a property, not even trying to view it. It was a man on the other end and he made me feel very uneasy. I will not be looking at properties with them ever since they would have my home address too. It's an appalling industry.
5/5
GoogleLeigh Steven-Fountain was very professional and continues to respond to any maintenance difficulties with due speed and attention. I would recommend GP for any letting work
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna (Customer Relations).
1/5
Trustpilotappalling and disgusting treatment for our property
We have a listing with this company who has been professional and friendly up to the point of customer visits to our property.We have a carpeted flat and both the agent and the customer did not remove their shoes when showing the flat. What makes me furious was that on the day of the visit it was raining and muddy and yet there was NO consideration shown in removing shoes to access the property.We complained to the branch manager Michael White who apologised and I've just had a 2nd visit from another customer and again NO SHOES removed on access and guess what's going on outside right now.Storm Ciaran.So if my property was going to receive 20 visits, what condition are my carpets going to be in after?Absolutely disgusting and appalling service, it is common courtesy to be considerate of another family's home and yet none was shown and not only that, after having already complained once already you neglect to follow up on it.Undecided yet what to do as I was unable to reach the branch manager.
1/5
TrustpilotWarning - avoid this company at all costs
Warning! Fraud! Avoid buying uniforms from this company - at all costs. The company would not refund me - for a product that they never confirmed was ordered, but for which I was charged (I tried to check out, and apparently it worked, although no confirmation was issued). I had to follow up three times asking for a refund, as they did not send the items. Only after I threatened to file a complaint did they take action.The customer service agent, Sarah, made up many stories - about the order being confirmed, about refunding me in 7-10 days, etc. She never apologized. Instead, she responded with excuse after excuse. I'm confident they will make up some stories in response to my complaint. ;) Can't wait to see what she says next! Another excuse!
4/5
GoogleMany thanks to Daniella for her professional and timely work in helping to secure the extension of my tenants appropriately.
Many thanks for the great review. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Gascoigne Pees, Farnham won Trusted Agent; Gascoigne Pees, Guildford won Platinum; Gascoigne Pees, Kingston Upon Thames won Trusted Agent; Gascoigne Pees, Redhill won Trusted Agent; Gascoigne Pees, Sutton won Trusted Agent.
Tell us what you need and we'll put you in touch. Gascoigne Pees hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Farnham.
