Trusted Agent profile · Farnham
★★★★★
311 reviews across 2 platforms
50 The Borough, Farnham, GU9 7NW
Part of Gascoigne Pees, see every office.
Gascoigne Pees's office in Farnham, at 50 The Borough, is rated 4.3 out of 5 across 311 reviews on two platforms, including 220 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of five awards Gascoigne Pees won in 2026.
Tell us what you need and we'll put you in touch. Gascoigne Pees hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Farnham.
The Trusted Agent 2026 results for Gascoigne Pees, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Farnham office, from every platform, shown as written. First names only.
5/5
GoogleNorbert is always helpful and directed me to Mark who calculated my mortgage and gave me lots of advice to find the best opportunity. Thank you!
Thank you Laszlo for your and glowing 5* review of our local team. I will, of course, make sure your kind words are made known to the team and also their Regional Director. Kind regards, Scott
1/5
TrustpilotKingston Branch
Disappointing. Tried contacting the agents a number of times (on different days) about viewing a particular property, as a keen buyer. No call back or reply to emails. Very poor service and a waste of time for people that genuinely just want to find somewhere to live.
5/5
GoogleChloe was outstanding throughout the whole process couldn’t fault her!
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleDaniella was extremely helpful in finding our first place, very quick to respond to queries.PositiveQuality, Professionalism
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleDaniella was very efficient with helping me secure a flat, would highly recommend working with her.PositiveProfessionalism
Many thanks for the amazing recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe experienced a good service from Gascoigne-Pees. Louise from Farnham was always there for us when we needed her. Good communication.
Thank you for your 5* review and kind comments. I'm pleased to hear that Louise provided you with excellent service. Kind regards, Mike.
5/5
GoogleChloe has been amazing. Very helpful and responsive!PositiveProfessionalism
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotExcellent Service
The agency was very helpful, they have provided us with all the information we needed. The agents we were dealing with got back to us very quickly with any queries we had (Jemma & Ben). The whole process of moving in has been very smooth and easy, could not have asked for anything more.
1/5
GoogleDaniela gets the gold star for trying. G.P. Lettings are great at getting you to sign up but once you decide to leave there is no help, no explanation or clarification on cancellation fees. I had to go to stage 2 on their complaints procedure before I got satisfaction. Please be aware, ask questions before signing their Terms of Business
Thank you for taking the time to leave your wonderful review, i am so pleased you were able to take advantage of the amazing five star service Gascoigne Pees offer to their clients. Many thanks.
1/5
TrustpilotThis letting agent is shocking
This letting agent is shocking. Signed a 12 month contract but had to leave early. Our cars were targeted and my boyfriends had to be written off. Had issues with the flat, which were never sorted, despite me chasing numerous times. Now landlord is trying to charge me £975 for leaving early, when we almost had no choice but to leave. My car was being targeted very frequently. Spoke to a Lady on the phone from G and P and she was so rude. Made me feel like I was the problem.
5/5
GoogleGrace has provided me with excellent services throughout my letting process she was always pleasant and helpful in answering my queries. The process was quick and straightforward. Thank you so much
5/5
GoogleAmazing service from Chloe and the team at gascoigne pes - very accomadating and understanding. :) will definitely recommend
Hi Tom Thanks for your lovely review of our staff at the Gascoigne Pees Branch, we will be sure to pass this onto them so they are aware of the amazing job they're doing! Many thanks, Bethany
1/5
TrustpilotTerrible experiance
Terrible experiance Saw property pre launchPut full asking offer in at the time then told its going online for a while No EPC given said they would forward once it was in they didnt!No follow up calls thereafter10 days later Phoned in to see how things doing & if they had the EPc! agent dealing with me was off for the day said he will call me in the morning.Didnt get a call till late next day afternoon saying sold to the other intrested party. (I only learnt there was one other by making my call)No pre call to see if l was Prepared to up my offer. Feel having put full asking offer forward l had a valid intrest to be informed of its progress before putting forward their offers to seller.Shocking customer care The agent who showed me round lovely fella
5/5
GoogleJust had a very helpful, friendly, informative call from Richard, who was extremely polite and listened to all my housing wants, then promised to keep my details and call back in a month to check I'm! Thanks! 😁 …
Thank you for your wonderful 5* review! Best wishes, Scott @ Customer Relations.
5/5
GoogleStill completing our renting process but couldn’t fault anything so far. Richard and Chloe have been so easy to communicate with and have really helped us with the process making it a lot easier and less stressful! Thank you!
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent service. Would highly recommend Katie Jones, her knowledge and legal advice was superior.
Thank you Nicola for your 5* review of Gascoigne-Pees and kind recommendation, Best wishes, Scott
5/5
GoogleGreat service received by Adam would highly recommend to rent out your house with him and Gascoigne, he listened well, made me feel I was trusting the right person who understood the process well and was upfront about any potential issues or delays as well especially during covid.
Thank you for taking the time to leave us your wonderful 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotUnprofessional and dishonest.
We called their office about a property advertised online. The woman who answered said the property was no longer available. This property has been advertised by them at least for a few weeks while at the same time actually not on the market any more. When we asked why still advertised the woman hunged up the call.
5/5
GoogleGood to have Richard back! He was on top of our 2 queries right away!
Thank you for your terrific 5* review Susan. Best wishes, Lucy, Customer Relations.
5/5
GoogleI've had the privilege of dealing with both Alex and Daniella in securing my new rental. I have been very impressed with their friendliness and professionalism, as well as their speedy response to any queries I've had. Absolutely thrilled and can't wait to move into my new property :) thank you!PositiveResponsiveness, Quality, Professionalism
Many thanks for the excellent5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleFirst met Paul Swann when looking to rent a property, was great help and is always helpful when something is wrong, gives clear instructions on what to do next.
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotDisgusting flat, substantial costs due to failings and misrepresentation
On our move in day it was discovered that the property was not as advertised. It has been a nightmare since and we have incurred heavy losses as a direct result.Broken boilerBroken cookerBroken dishwasherNo fire alarmsNo valid gas safety checkNo heating or hot waterNo cleaning undertakenBlack mould throughoutBrown speckled mould throughoutSigns off water ingress in numerous areasDamp walls in areasSmell of mould and damp causing coughUnusable showers x2Broken front door lockNo postbox keyNo evidence of parking spot listed on tenancy agreementNo attempt has been made to repay the costs we suffered, nor has anyone apologised for ruining the lives of two disabled tenants. Absolutely appalling.
5/5
TrustpilotIncredibly happy with their work so far!
Have an incredibly positive experience with the Gascoigne Pees agents and I've finally found a property management company that's actually making an effort and favours both landlords and tenants.Upon entering, the flat wasn't in a good condition and needed cleaning and a few repairs; however they've been extremely cooperative and have arranged everything to be done, replying to my emails and sending me updates right away.Couldn't recommend them enough.
5/5
GoogleHad the pleasure of dealing with Chloe whilst looking for a property to rent. From the start to the very end she was on top of everything and able to answer any questions I had.
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Gascoigne Pees, Farnham won Trusted Agent; Gascoigne Pees, Guildford won Platinum; Gascoigne Pees, Kingston Upon Thames won Trusted Agent; Gascoigne Pees, Redhill won Trusted Agent; Gascoigne Pees, Sutton won Trusted Agent.
Tell us what you need and we'll put you in touch. Gascoigne Pees hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Farnham.
