Trusted Agent profile · Farnham

Gascoigne Pees Farnham reviews

★★★★★ Great

309 reviews across 2 platforms

50 The Borough, Farnham, GU9 7NW

Part of Gascoigne Pees, see every office.

Gascoigne Pees's office in Farnham, at 50 The Borough, is rated 4.3 out of 5 across 309 reviews on two platforms, including 220 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of five awards Gascoigne Pees won in 2026.

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4.8 / 5

220

Reviews on Google

This office

Trustpilot logo

89

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Awards

The Trusted Agent 2026 results for Gascoigne Pees, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Farnham office, from every platform, shown as written. First names only.

5/5

Google

Richard and his team have been really helpful over the past year, both when we were searching for a rental property, and throughout our tenancy. Would recommend giving them a call if you’re looking in or around Farnham!

Chris · 21 September 2025

Agent replied · 24 September 2025

Thank you so much for your kind words, we are delighted to hear that you had a positive experience with our team. It was our pleasure to assist you and we truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

From start to finish Emily was extremely helpful. Always prompt replying to emails, and phone calls, no question was too stupid (my questions that is!). All of the paperwork was completed on line which is a new experience for me but everything was user friendly and the whole process went through very smoothly. I would like to take this opportunity to recommend Emily if you are considering moving. Thank you so much.

Kate · 12 June 2024

Agent replied · 13 June 2024

Thank you for taking the time to leave us this great 5* review and recommendation Kate. Kind regards, Lucy, Customer Relations.

5/5

Google

I visited to Gascoigne -pees Property Agent and talked with Freya about buying a property,She explained well and great chat with her ,I really happy with her and team service what they are providing.I will recommed them anyone who are looking for property.Thank you

Sky · 12 August 2026

Agent replied · 12 October 2026

Thank you for your kind words about our team and services! We strive to provide exceptional service and guidance to our clients like you. We are happy to hear that Freya's expertise and customer service made a positive impact on your experience. Your recommendation means a lot to us. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

My partner and I have been dealing with Phoebe with finding a property to rent, and she's been fantastic. Super personable, helpful and transparent. Understands our financial situation, our rental needs, and has been a delight to interact with.

Josh · 12 September 2026

Agent replied · 12 October 2026

Thank you for the positive feedback! We are thrilled to hear that your experience with Phoebe has been fantastic. We strive to provide excellent service and it's great to know that she has been personable, helpful and transparent. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

Simon and his team, including Richard and Grace, recently helped me to find a tenant for my flat. They did this quickly, and professionally and kept me informed about what was happening at each stage of the process. A very pain free experience all round.

Ben · 11 June 2025

Agent replied · 9 September 2025

Thank you for your kind words, it was a pleasure to work with you! Our team strives to make the process of finding a tenant as seamless and stress-free as possible. We appreciate your trust in us and hope to work with you again in the future. Cheers to a successful and hassle-free experience! Kind regards, Lucy, Customer Relations.

5/5

Google

Fantastic estate agents, everyone from the office has been very helpful and professional since I've listed with them. I am listed with multiple estate agents and they have given me 3-4 x times more viewings than all of the other agents. Molly has been in charge of my listing etc and has excelled in every way possible. I would highly recommend this company. Also a big thank you to Felicity with the viewings.

Pjand · 14 April 2024

Agent replied · 13 June 2024

Thank you Pjand Sons for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

We first met Alex Rehbein from Gascoigne Peas in Farnham in 2022 when we first started our venture to buy our new home. We originally tried to sell our house through another estate agent and were, at the time trying to buy our new house through Gascoigne Peas. Alex was excellent at keeping us updated with all relevant information and changes happening throughout the sale. Unfortunately, our buyer decided to withdraw from the sale at very short and sudden notice, obviously we were very upset and distressed by this… but Alex came to our support and offered guidance and advice even though our sale of our house was not going directly through himself. Due to Alex’s professionalism and punctuality, we decided to start our sale of our home again through him at Gascoigne Peas in 2023. It was without a doubt the best decision we made! Throughout the whole process Alex was always happy to keep in contact and keep us updated with relevant information and progress with the chain. Alex was extremely helpful and remained professional and punctual throughout the whole sale process. We cannot thank Alex Rehbein enough for all his help and support to sell our old house and purchase our forever home. We will definitely be recommending Alex and Gascoigne Peas to all our family and friends. And wish him all the best for his future. Mr and Mrs Hamilton

Tom · 18 August 2023

Agent replied · 13 June 2024

Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

5/5

Google

THE BEST ESTATE AGENT EXPERIENCE WE HAVE EVER HAD and I don’t actually believe we would have exchanged on our dream home without them. I just want to share our journey to help everyone understand.. Our flat was on the market for over 18 month until Gascoigne Peas took over and we managed to get it sold in a couple of months. Firstly, our photos and all the description on our advert just massively out done any of our previous estate agents. Clearly put a lot more effort and care into our sale and didn’t just throw high valuations at us to get us to agree to use them. As everyone knows, buying and selling houses is one of the most stressful things ever, and was amazed at Gascoigne Peas commitment to helping us find our dream home didn’t just end with selling our flat for us. They were so invested in helping us and even when I was stressed and feeling the pressure of the chain falling about (I’m a bit of an overthinker) they were chasing up our solicitors for us, calling myself and my wife back and emailing us more promptly than anyone else involved. They didn’t really have to do all this and I honestly think we have Gascoigne Peas for getting our exchange over the line. Anyone else that is looking to sell and move house take my advice and dont go anywhere else. We learned a lot in our very long and stressful journey to our dream home. Go to this company before anyone else. Thank you again to Alex, Nigel and the team in Farnham. Can’t really thank you enough to be honest.

George · 14 June 2023

Agent replied · 13 June 2024

Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

I spoke with Richard today to organise a viewing for a property weve been looking at, after fruitlessly trying to view several different places with different estate agent companies who couldnt book us in before the properties were let - thanks to Richard we got an appointment the same day! He was really friendly and helpful, and was on the phone after only about 2 rings! - youve made the whole experience so much easier and more hopeful than weve been able to have with any other estate agents! Thank you so much! :)

Jenny · 14 June 2023

Agent replied · 13 June 2024

Thank you for your wonderful 5* review! Best wishes, Scott @ Customer Relations.

5/5

Google

I'm so massively happy that Molly and Madison at Gascoigne Pees Farnham were involved with my house sale. They were always consistently helpful, gracious, super-communicative and supportive in every way and I'd always highly recommend them to anyone. Genuinely the best experience throughout and I could not praise highly enough. Thank you to you both so much.

Johnny · 23 September 2024

Agent replied · 23 October 2024

Many thanks Johnny for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Have had a lot of dealings with the Farnham office recently and have to say that both Richard and Phoebe have been providing an excellent service. Richard has always been good to deal with and he seems to have created the same ethos within …

Linda · 12 June 2026

Agent replied · 12 October 2026

Thank you for taking the time to share your positive experience with us! We are thrilled to hear that Richard and Phoebe have provided you with excellent service. We pride ourselves on creating a reliable and detail-oriented team to ensure that our customers feel fully supported. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Phoebe at Gascoigne-Pees was absolutely fantastic in helping to secure a new tenant while we were moving out of our rented house. She was incredibly friendly, warm, and professional throughout the whole process. Phoebe worked around our plans and made everything feel smooth and stress-free. We really appreciated her support and would highly recommend her!

Tom · 16 March 2026

Agent replied · 16 April 2026

"Thank you for your kind words! We are thrilled to hear that Phoebe provided such exceptional service during your move. We aim to make things easy and stress-free for our customers and it's great to know that she achieved that for you. We appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

Such a lovely agents, Richard was very helpful. Loved the dog biscuits well our dog did.

Vanessa · 16 December 2025

Agent replied · 16 April 2026

"Thank you for the kind words! We're thrilled that Richard was able to assist you and your furry friend. We always strive to provide top-notch service for both our clients and their pets. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

Both Phoebe and Richard have been incredibly helpful and have gone above and beyond to help us get a property. They have excellent communication and are always happy to help with any queries. Couldn’t recommend Gascoigne-Pees enough.

Finn · 12 July 2026

Agent replied · 12 October 2026

Thank you so much for your kind words about our team, we truly appreciate it! It was our pleasure to assist you in finding the perfect property. We pride ourselves on excellent communication and going the extra mile for our clients. Thank you for recommending Gascoigne! Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Phoebe was very professional and came across well

Austen · 16 February 2026

Agent replied · 16 April 2026

"Thank you for your kind words! We strive to provide top-notch professionalism and customer service. We're glad to hear Phoebe exceeded your expectations. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Very welcoming and pleasant staff. Offered me a drink which was nice. Alexander the manager was very thorough and helpful and took the time to explain everything clearly. A very enjoyable experience for me. Beryl Claydon

Beryl · 12 July 2026

Agent replied · 12 October 2026

We are thrilled to hear that you had a warm and enjoyable experience at our business. Our team takes pride in providing excellent service and we're glad Alexander went above and beyond to make your visit exceptional. Kind regards, Lucy, Customer Relations.

5/5

Google

They are very helpful and straightforward and quick. I am glad to say I recommend Gascoigne -Pees Sales and Letting Agents Farnham

Gayapri · 6 October 2026

Agent replied · 12 October 2026

Thank you for your fantastic review! We're thrilled to hear that you found our team helpful and efficient. Your recommendation means a lot to us. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Fantastic water and treat station. So many water bowls around dont look like they have been filled for weeks. Thank you so much. Dexter🐾 …

Scott · 12 September 2026

Agent replied · 12 October 2026

Thank you for the kind words, Dexter! Our team takes great care in regularly refilling and maintaining our water and treat station for our furry friends. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I have dealt with Simon Swanson from this agency in Farnham to get a rental property and his level of professionalism and attention to details is extraordinarily unmatched.Simon goes beyond the normal in ensuring that client's needs are met.He is an excellent communicator.Gascoigne-Pees Sales and Letting Agents Farnham is by far the best Agency I have seen.I will recommend them to anyone wishing to sale or rent a property especially Simon Swanson

Tinashe · 14 June 2023

Agent replied · 13 June 2024

Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

1/5

Google

Daniella has been wonderful helping us find our first place, made the whole process so much easier and enjoyable, thank you! Unfortunately since starting our tenancy Gascoine-Pees have been abysmal, 6 months in and they have still not removed the "To-Let" sign outside the property and communication is pretty much non-existant. A property inspection was arranged but Gascoine-Pees failed to notify us of this and feel that a text from a third-party is sufficient, when I tried to confirm this via their online portal there was no response, I finally had to call them and even then they would not give us a clear answer. Either way it is their legal obligation to make us aware and they have not done this. I would highly advise you not to use this company, they act solely in the interest of the landlord and have left us completely in the dark as tenants.PositiveProfessionalism

Tom · 14 June 2022

Agent replied · 13 June 2024

Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

5/5

Google

I have a great experience with the Gascoigne -pees team. Grace was so helpful in finding us a property which we are happy with for the start and being our first rental property.

Mboe · 6 April 2025

Agent replied · 18 May 2025

Thank you so much for sharing your positive experience with our team at Gascoigne-Pees! We are thrilled to hear that Grace was able to find you the perfect rental property and we look forward to serving all of your real estate needs in the future. Best wishes, Lucy, Customer Relations.

5/5

Google

Madison has been fantastic! Madison and her colleague Molly have been incredibly supportive throughout the process of buying my first home. They really went above and beyond to help as much as they could, and I’m incredibly thankful for their patience from start to finish. Thank you both! :)

Oliver · 10 August 2024

Agent replied · 24 August 2024

Thank you for your kind words Oliver! We're thrilled to hear that Madison and Molly were able to support you throughout the process of buying your first home. Congratulations, and we wish you all the best in your new place! Best wishes, Lucy, Customer Relations.

5/5

Google

Kind, helpful and knowledgeable staff. I found Freya warm and easy to chat to, and felt confident she was listening.

Margaret · 12 September 2026

Agent replied · 12 October 2026

Thank you for your excellent 5* review! We pride ourselves on our helpful and knowledgeable staff, and we're glad you had a positive experience with Freya. Kind regards, Lucy, Customer Feedback and Support Team

1/5

Trustpilot

Warning - avoid this company at all costs!!

Tom is extremely unprofessional and dishonest. We accepted an offer back in May from a buyer on the basis that the buyer was a cash purchaser. We were then told in July that this was not the case and he was applying for a mortgage. Only when we were ready to exchange and complete in August the buyers solicitors informed us that the buyer had a related transfer of equity, unbelievable. We were told it could take up to 6 months to sort out. We were very disappointed about being kept in the dark about this so late in the transaction. Had we been privy to this we would not have accepted the offer in the first place.

Neeta · 10 August 2024

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Gascoigne Pees Farnham

Has Gascoigne Pees won any awards?

Yes. In The Trusted Agent 2026 awards: Gascoigne Pees, Farnham won Trusted Agent; Gascoigne Pees, Guildford won Platinum; Gascoigne Pees, Kingston Upon Thames won Trusted Agent; Gascoigne Pees, Redhill won Trusted Agent; Gascoigne Pees, Sutton won Trusted Agent.

Want a trusted local agent to help?

Tell us what you need and we'll put you in touch. Gascoigne Pees hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Farnham.

What do you need help with?
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