Gascoigne Pees Farnham Sales reviews

★★★★★ 1/5

Trustpilot

appalling and disgusting treatment for our property

We have a listing with this company who has been professional and friendly up to the point of customer visits to our property.We have a carpeted flat and both the agent and the customer did not remove their shoes when showing the flat. What makes me furious was that on the day of the visit it was raining and muddy and yet there was NO consideration shown in removing shoes to access the property.We complained to the branch manager Michael White who apologised and I've just had a 2nd visit from another customer and again NO SHOES removed on access and guess what's going on outside right now.Storm Ciaran.So if my property was going to receive 20 visits, what condition are my carpets going to be in after?Absolutely disgusting and appalling service, it is common courtesy to be considerate of another family's home and yet none was shown and not only that, after having already complained once already you neglect to follow up on it.Undecided yet what to do as I was unable to reach the branch manager.

Vanjo · 3 November 2023

★★★★★ 5/5

Google

Chloe was very helpful, knowledgeable and delightful! Very pleased with my help!

Grace · 24 October 2022

★★★★★ 1/5

Trustpilot

Warning - avoid this company at all costs

Warning! Fraud! Avoid buying uniforms from this company - at all costs. The company would not refund me - for a product that they never confirmed was ordered, but for which I was charged (I tried to check out, and apparently it worked, although no confirmation was issued). I had to follow up three times asking for a refund, as they did not send the items. Only after I threatened to file a complaint did they take action.The customer service agent, Sarah, made up many stories - about the order being confirmed, about refunding me in 7-10 days, etc. She never apologized. Instead, she responded with excuse after excuse. I'm confident they will make up some stories in response to my complaint. ;) Can't wait to see what she says next! Another excuse!

Prefer · 18 September 2023

★★★★★ 5/5

Google

Chloe was outstanding throughout the whole process couldn’t fault her!

Chloe · 24 October 2022

★★★★★ 5/5

Google

Daniella was extremely helpful in finding our first place, very quick to respond to queries.PositiveQuality, Professionalism

Danielle · 24 October 2021

★★★★★ 5/5

Google

Daniella was very efficient with helping me secure a flat, would highly recommend working with her.PositiveProfessionalism

George · 24 October 2021

★★★★★ 1/5

Trustpilot

Kingston Branch

Disappointing. Tried contacting the agents a number of times (on different days) about viewing a particular property, as a keen buyer. No call back or reply to emails. Very poor service and a waste of time for people that genuinely just want to find somewhere to live.

Saz · 19 March 2025

★★★★★ 5/5

Google

Chloe has been amazing. Very helpful and responsive!PositiveProfessionalism

H · 24 October 2022

★★★★★ 5/5

Google

We experienced a good service from Gascoigne-Pees. Louise from Farnham was always there for us when we needed her. Good communication.

Zuhal · 25 October 2019

★★★★★ 1/5

Google

Daniela gets the gold star for trying. G.P. Lettings are great at getting you to sign up but once you decide to leave there is no help, no explanation or clarification on cancellation fees. I had to go to stage 2 on their complaints procedure before I got satisfaction. Please be aware, ask questions before signing their Terms of Business

Kath · 24 October 2021

★★★★★ 5/5

Trustpilot

Excellent Service

The agency was very helpful, they have provided us with all the information we needed. The agents we were dealing with got back to us very quickly with any queries we had (Jemma & Ben). The whole process of moving in has been very smooth and easy, could not have asked for anything more.

Alex · 8 October 2024

★★★★★ 5/5

Google

Still completing our renting process but couldn’t fault anything so far. Richard and Chloe have been so easy to communicate with and have really helped us with the process making it a lot easier and less stressful! Thank you!

Poppy · 24 October 2023

★★★★★ 1/5

Trustpilot

This letting agent is shocking

This letting agent is shocking. Signed a 12 month contract but had to leave early. Our cars were targeted and my boyfriends had to be written off. Had issues with the flat, which were never sorted, despite me chasing numerous times. Now landlord is trying to charge me £975 for leaving early, when we almost had no choice but to leave. My car was being targeted very frequently. Spoke to a Lady on the phone from G and P and she was so rude. Made me feel like I was the problem.

Sarah · 19 January 2023

★★★★★ 5/5

Google

Amazing service from Chloe and the team at gascoigne pes - very accomadating and understanding. :) will definitely recommend

Tom · 25 October 2018

★★★★★ 5/5

Google

Great service received by Adam would highly recommend to rent out your house with him and Gascoigne, he listened well, made me feel I was trusting the right person who understood the process well and was upfront about any potential issues or delays as well especially during covid.

Reham · 24 October 2022

★★★★★ 1/5

Trustpilot

Terrible experiance

Terrible experiance Saw property pre launchPut full asking offer in at the time then told its going online for a while No EPC given said they would forward once it was in they didnt!No follow up calls thereafter10 days later Phoned in to see how things doing & if they had the EPc! agent dealing with me was off for the day said he will call me in the morning.Didnt get a call till late next day afternoon saying sold to the other intrested party. (I only learnt there was one other by making my call)No pre call to see if l was Prepared to up my offer. Feel having put full asking offer forward l had a valid intrest to be informed of its progress before putting forward their offers to seller.Shocking customer care The agent who showed me round lovely fella

Susan · 27 September 2022

★★★★★ 5/5

Google

Excellent service. Would highly recommend Katie Jones, her knowledge and legal advice was superior.

Nicola · 25 October 2019

★★★★★ 5/5

Google

I've had the privilege of dealing with both Alex and Daniella in securing my new rental. I have been very impressed with their friendliness and professionalism, as well as their speedy response to any queries I've had. Absolutely thrilled and can't wait to move into my new property :) thank you!PositiveResponsiveness, Quality, Professionalism

Laura · 24 October 2021

★★★★★ 1/5

Trustpilot

Unprofessional and dishonest.

We called their office about a property advertised online. The woman who answered said the property was no longer available. This property has been advertised by them at least for a few weeks while at the same time actually not on the market any more. When we asked why still advertised the woman hunged up the call.

Mateusz · 11 April 2024

★★★★★ 5/5

Google

Good to have Richard back! He was on top of our 2 queries right away!

Susan · 23 September 2024

★★★★★ 5/5

Google

First met Paul Swann when looking to rent a property, was great help and is always helpful when something is wrong, gives clear instructions on what to do next.

Callum · 28 December 2023

★★★★★ 1/5

Trustpilot

Disgusting flat, substantial costs due to failings and misrepresentation

On our move in day it was discovered that the property was not as advertised. It has been a nightmare since and we have incurred heavy losses as a direct result.Broken boilerBroken cookerBroken dishwasherNo fire alarmsNo valid gas safety checkNo heating or hot waterNo cleaning undertakenBlack mould throughoutBrown speckled mould throughoutSigns off water ingress in numerous areasDamp walls in areasSmell of mould and damp causing coughUnusable showers x2Broken front door lockNo postbox keyNo evidence of parking spot listed on tenancy agreementNo attempt has been made to repay the costs we suffered, nor has anyone apologised for ruining the lives of two disabled tenants. Absolutely appalling.

Doctor · 25 March 2022

★★★★★ 5/5

Trustpilot

Incredibly happy with their work so far!

Have an incredibly positive experience with the Gascoigne Pees agents and I've finally found a property management company that's actually making an effort and favours both landlords and tenants.Upon entering, the flat wasn't in a good condition and needed cleaning and a few repairs; however they've been extremely cooperative and have arranged everything to be done, replying to my emails and sending me updates right away.Couldn't recommend them enough.

Elena · 18 April 2023

★★★★★ 1/5

Trustpilot

pushy, bordering on harassment

They are extremely pushy and have been making repeated phone calls trying to get our business despite repeated requests for them to leave us alone. If they can be this unpleasant and unprofessional when they’re trying to entice you in, what will they be like once you’re hooked in? Don’t do it!

Chris · 10 May 2024