Every review we hold for the Farnham office, from every platform, shown as written. First names only.
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1/5
TrustpilotNo apologies over mishandling to manage property
We used Gascoigne Pees to let our property. They insisted newly arriving immigrants whom we had great doubt as tenants but they ensured they would fit.It was totally wrong. They lacked common sense on how to maintain the house whilst Gascoigne Pees did nothing to assist as a property management firm.Numerous lost in translation moments and mismanagement led the tenants to break the agreement 3 months earlier than original and caused financial loss to us.They never acknowledged their wrong doing or provided proper apologies. We will never ever use or recommend Gascoigne Pees.
Hal Β· 21 August 2021
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5/5
GoogleJust had a very helpful, friendly, informative call from Richard, who was extremely polite and listened to all my housing wants, then promised to keep my details and call back in a month to check I'm! Thanks! π β¦
Katy Β· 24 October 2022
Agent replied Β· 23 October 2024
Thank you for your wonderful 5* review! Best wishes, Scott @ Customer Relations.
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5/5
GoogleAlex and Neil have been an absolute delight to work with on the sale of my house. They are utterly professional and act with honesty and integrity. If you're thinking of selling, you couldn't wish for a better team.
Wendy Β· 24 October 2022
Agent replied Β· 23 October 2024
Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
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5/5
GoogleGreat service received when looking at a flat to rent. Paul gave us good info on the area and kept us updated with our offer
Mark Β· 24 October 2023
Agent replied Β· 23 October 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
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5/5
TrustpilotHad the best experience
Had the best experience with the lettings team. Ben showed us around the property originally and answered any question we could have. He always kept us updated on every step of the application process for our property. Overall a really great experience, easy, fast and would recommend them to a friend when looking for their next property.
Emily Β· 20 October 2023
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5/5
GoogleThey doing very well specially the guy whose name is Paul Hes doing great so friendly π β¦
Sam Β· 2 March 2024
Agent replied Β· 27 December 2024
Many thanks Sam B for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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5/5
GoogleThey doing very well specially the guy whose name is Paul Hes doing great so friendly π β¦
Marco Β· 26 February 2024
Agent replied Β· 23 October 2024
Many thanks Sam B for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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5/5
GoogleHad the pleasure of dealing with Chloe whilst looking for a property to rent. From the start to the very end she was on top of everything and able to answer any questions I had.
Aaron Β· 24 October 2022
Agent replied Β· 23 October 2024
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations
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5/5
GoogleI have nothing but good things to say about Chloe She was professional and very helpful. This is my first time renting and the team are very helpful and just amazing thank you π β¦
Rhys Β· 24 October 2022
Agent replied Β· 23 October 2024
Many thanks for the amazing 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleGreat communication to Chloe at Gascoigne-Pees on renting a property. It was kind of her to explain me all the details. I hope she will find a beautiful apartment and I'll add my review
ΠΠ»ΡΠ³Π° Β· 24 October 2022
Agent replied Β· 23 October 2024
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
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5/5
GoogleHad the pleasure of dealing with the Farnham Office of Gascoigne-Pees Lettings. Unfortunately I missed out on a property though them and had to settle with second best. However I wanted to take the time to thank the team for their efforts and patience. Would highly recommend them all.
Harry Β· 25 October 2019
Agent replied Β· 23 October 2024
Wonderful to read Harry that you had a fantastic experience with our local Gascoigne Pees team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Thank you for the recommendation. Best wishes, Lucy.
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1/5
TrustpilotCommunication was poorly, and the description of the property wasn't correct
The description of the property didn't mention no children at all, it even said that those with children it had schools nearby, I think the communication was very poor, and should be stated in the description no children to avoid waste of time.
Marta Β· 29 May 2024
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5/5
GoogleAlex in Farnham secured me the flat of my dreams. He was efficient in his workings so a very easy process.
James Β· 24 October 2023
Agent replied Β· 23 October 2024
Thank you for your 5* review and taking the time to recognise our local team with your comments! Best wishes, Scott @Customer Care
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5/5
GoogleThe rental team is the best that I have encountered and really understand the concept of customer service. Both Katie and Louise are incredibly professional and a real pleasure to work with. As a landlord I couldnβt ask for anything better. I have no hesitation in recommending them.
Chris Β· 25 October 2019
Agent replied Β· 23 October 2024
Hi Chris,
Thank you for your wonderful recommendation and 5* review of our local Gascoigne-Pees team! I will make sure your kind comments are made known to Katie, Louise and the whole team. Best wishes, Scott
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1/5
TrustpilotUntrustworthy, liars and horrible customer service
They would lie and say anything to get you to sign the dotted line(basingstoke office) , they claimed the property was managed by them but once I ran into my 1st issue in a few days they refuse to do anything. Absolutely disgusting, steer clear of them
Joshua Β· 16 February 2024
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5/5
GoogleHaving initially met Norbert and then Darren I was most impressed with their professional manner.
Having been let down by another local estate agent, these guys have restored my faith regarding this profession.
They have both been consistently working hard re the sale of my property
Sarah Β· 25 October 2019
Agent replied Β· 23 October 2024
Thank you Sarah for taking the time to leave us this excellent review, it's great to see that the Gascoigne-Pees team were once again able to provide their proven, 5* service!
Best wishes, Lucy.
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5/5
GoogleHad a great experience with gpees , felicity was very professional π β¦
Stephanie Β· 26 February 2024
Agent replied Β· 23 October 2024
Thanks for the wonderful 5* review Stephanie! Best wishes, Lucy, Customer Relations.
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5/5
GoogleRichard, Chloe and Adam are a fantastic team they work hard, they are professional and they are also friendly, trustworthy and down to earth.
Thank you very much!
Julia Crane
Julia Β· 24 October 2022
Agent replied Β· 23 October 2024
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleAbsolutely amazing people! Alex Really helped me find somewhere to live can't thank him enough for the effort he put in and his response times and all the information he fed my way. Brilliant team. Highly recommend these fantastic people.PositiveResponsiveness, Quality, Professionalism
Richard Β· 24 October 2020
Agent replied Β· 23 October 2024
Thank you for taking the time to share your experience and 5* review! Kind regards, Scott @ Customer Relations
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5/5
GoogleI would definitely recommend Gascoigne Pees!!!!!!!:))))))))))
Estate agent in Farnham Branch provides service in a considently positive and helpful manner.The service given to me was really excellent.Thank you Louise-you brilliant:)))))) and the team.
Doti Β· 26 October 2015
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5/5
GoogleAs a Tenant having used other letting agencies in the past, I would strongly recommend Gascoigne Pees in Farnham without hesitation. The level of customer service is professional, courteous, but most of all, they offer an ethos that offers service above and beyond normality. We have had the pleasure to deal with both Travis Rashley and Katie Jones, Katie being the Lettings Branch Manager. Katie offers both wisdom and knowledge beyond her years. Travis under Katie's leadership and mentoring offers experience beyond his years. So whether you are a tenant looking for a place to call 'home' or a landlord wanting to secure a tenant who will treat your property like it's their own 'home', look no further and place your trust firmly into the welcoming hands of Gascoigne Pees Lettings in Farnham. Just tell them Andrew sent you.
Andrew Β· 26 October 2015
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5/5
GoogleGreat communication although my selling process. Their service went above and beyond. I would not hesitate to recommend them. Thank you to all the team at Gascoigne-Pees Farnham.
Liz Β· 24 October 2022
Agent replied Β· 23 October 2024
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
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5/5
GoogleWe had a fantastic experience selling our home with Alex at Gascoigne-Pees. His communication was fantastic, he was very efficient, professional and went above and beyond for us.
Laura Β· 24 October 2022
Agent replied Β· 23 October 2024
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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5/5
TrustpilotBen was a miracle worker.
Ben managed to find us a flat and do all the paperwork from start to finish in 3 days. He did an amazing job for us and saved us from being homeless. He was incredibly responsive and always had time for my little questions. thank you so much for everything
Emma Β· 30 August 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.