Trusted Agent profile · Farnham
★★★★★
307 reviews across 2 platforms
50 The Borough, Farnham, GU9 7NW, GU9 7NW
Part of Gascoigne Pees, see every office.
Gascoigne Pees's office in Farnham, at 50 The Borough, is rated 4.3 out of 5 across 307 reviews on two platforms, including 216 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Gascoigne Pees Farnham Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Farnham.
Every review we hold for the Farnham office, from every platform, shown as written. First names only.
5/5
GoogleThe branch manager Alex was very helpful from the initial viewing through to completion, being proactive in helping resolve issues and ensuring all parties were updated timely.
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleGpees Farnham has been the friendliest and most helpful letting agents, Chloe has kept us up to date with eve and has been fantastic. Highly recommend.
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotJack Bayton of Gascoigne Pees
Jack Bayton has been incredibly supportive with the process of renting our new property. He responds quickly to enquires and has been understanding and kind. Would highly recommend using Gascoigne Pees to find your future home.
5/5
GoogleThe lettings team helped me to rent my flat out the end of 2024. They have gone above and beyond to help me and they have made setting it up very easy. I can't recommend them enough.
Thank you Matthew for leaving us your superb 5* review and recommendation. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotSale of house
Excellent estate agents. Instructed Gascoigne Pees (Worcester Park branch) on both a house purchase and house sale. The team went over and beyond throughout the whole process. They were adaptable re pricing given changes in housing market and also suggested local firms of solicitors to use. Great team, professional and personable. Would use them again and again. Fully recommend and massive thank you!
5/5
GoogleRichard was the perfect Gentlemen solving all our pains in life in five minutes despite everyone else being sick with COVID. I love you Richard.
Thanks so much for the lovely 5* review! Best wishes, Graham - Customer Relations
5/5
GoogleGreat experience with Jack and the team at the Farnham branch. This isn’t the first time we’ve rented through them, every time has been professional and courteous. Can’t be faulted and good lines of communication. Keep up the good work
Thank you for such a glowing review of our local team and 5* review! Kind regards, Scott
5/5
GoogleReally good experience with this team. Grace has been really helpful and friendly, thank you.
1/5
TrustpilotWorst organised letting company
Worst organised letting company. I have several properties that I use letting agents to manage. By far, Gascoigne-Pees are the worst. They charge for everything despite me paying for full managed property they make additional charges for anything they do. They consistently fail to do anything that they say they will do. Their different departments don't communicate with each other. They give letting/estate agents a bad name.
5/5
GoogleLovely team, dog treat station is a great idea
Thank you for your kind words! We're happy to hear that you love our team and the dog treat station. We always strive to make our furry friends feel welcome. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleRichard & Grace provided us with the best customer service, they were friendly, approachable and made our moving process and property find nice and smooth! Thanks guys!!
Thank you for your kind words! We are thrilled that you had a positive experience with us. At our business, customer service is our top priority and we are delighted that we were able to make your moving process and property search seamless. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotThank you
I just wanted to say thank you for a great experience. I saw how hard you worked on supporting me to move into my new home. I admire how dedicated you are to the work you do.
5/5
GoogleWe recently purchased a property through Gascoigne-Pees and were very impressed with their agent Molly and also Janine, the dedicated sales coordinator. Both were extremely professional and efficient.PositiveResponsiveness, Professionalism
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotA Professional Service
My rental move was made easy, I had someone always available for questions and I found the process simple, professional and approachable. I felt I was heard as a prospective tenant, listened to and patronising or cold interaction which I have experienced before with some property agents, were not felt with Gascoigne Pees.
1/5
TrustpilotExtremely disappointed
I am extremely disappointed with this agency’s lack of transparency and professionalism. They made adjustments quietly, leaving me to discover the increase on my own. This kind of practice feels untrustworthy. I cannot recommend them based on my experience.
1/5
TrustpilotDeposit
Deposit: I rented an apartment for over 1.5 years (small studio flat), I got it dirty, including the tools left in it, the walls were unpainted, full of dust and paint smeared on door frames, doors, etc. I gave away the apartment, which was very clean and practically ready for rent. For this, my deposit was charged with enormous amounts that are far from reality. The cost of painting was £600, cleaning £180 etc. for a studio flat which was beautifully cleaned. Even on the report they could not distinguish the pink cube in the water in the toilet that cleans from the scale in the water from the scale in the water. I consider it extortion and fraud. Unprofessional team and lack of trust in this company including the deposit management company.
5/5
GoogleHad a fantastic experience with Molly from GP in Farnham. We were buying a house in the area and she was the agent for the vendors. She was very clear and communicative and when we had issues in our chain she was extremely helpful
Thank you for sharing your fantastic experience with Molly at Gascoigne-Pees in Farnham! We are delighted to hear that she provided clear communication and valuable assistance throughout the process. We appreciate your feedback and wish you all the best in your new home! Kind regards, Lucy, Customer Relations.
1/5
TrustpilotPoor communication and knowledge of their portfolio
This company are very disappointing to deal with. They are extremely difficult to get hold of and when you do finally get a response that response is brief and lacks the professional knowledge you would hope for when spending large amounts of money through them.
5/5
GoogleWe have been dealing with Norbert Baricz for the last couple months as we are looking to purchase a property. He has been wonderful. Reliable, flexible and has really listened to our needs and delivered some great properties. We are just waiting for our property to sell and then we will be tasking Norbert to proceed full steam. We have been very impressed with his approach and commitment to assisting us in our search and would certainly recommend him.
Wonderful to ready Siobhan, that you had such a great and supportive experience from Gascoigne-Pees and Norbert especially. I will of course make sure your kind words are forwarded to the whole team and would like to take this opportunity to thank you for your 5* review. Best wishes, Scott
5/5
GoogleNorbert has been very professional and helpful in helping us look for a house. We have had some bad experiences with other local Estate agents, but have no complaints here.
Many thanks Stuart for the amazing 5* review of your experience with our Gascoigne-Pees team in particular Norbert, I will ensure your kind words are passed on to branch. Kind regards, Lucy
1/5
GoogleSucked all the excitement out of buying our first house. Having met the asking price and agreed to a four month delay in completion from our offer, we were forced into paying five weeks worth of rent and mortgage simultaneously by incessant, bullying phone calls from the unscrupulous agent, who knew full well that we had already substantially invested into the property and continuously threatened to pull the plug on our purchase. Our completion deal was so bad that we seriously struggled to find buildings insurance - putting our deposit at risk. We may have been naive but there was never any hint of a compromise. No sign of decency or trustworthiness. They may well slap their backs and congratulate themselves on a 'job' well done but it seems incredibly short-sighted as we will never deal with them again. Neither will our friends. And neither, we hope for your own sakes, will you. An utterly joyless experience devoid of any humanity.
Thank you Ben for leaving us your feedback about your experience. It was disappointing to read that you felt the branch removed the excitement from purchasing your first property. We do understand that at times sales can become more complicated than desired or expected and I am sorry that this seemed to be the case with your first purchase. If you would like to provide any further feedback or discuss any aspect of your purchase further, please fee free to e-mail us at review@countrywide.co.uk. Best wishes, Scott.
1/5
TrustpilotUnprofessional and pushy
Extremely unprofessional estate agency - south west London area. I literally felt harassed on the telephone to provide my email and phone number when I was only enquiring about a property, not even trying to view it. It was a man on the other end and he made me feel very uneasy. I will not be looking at properties with them ever since they would have my home address too. It's an appalling industry.
4/5
GoogleMany thanks to Daniella for her professional and timely work in helping to secure the extension of my tenants appropriately.
Many thanks for the great review. Kind regards, Lucy, Customer Relations.
5/5
GoogleRichard was really helpful and efficient. Everything was done smoothly and kept me informed with the whole process.PositiveResponsiveness, Quality, Professionalism
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
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Tell us what you need and we'll put you in touch. Gascoigne Pees Farnham Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Farnham.
