Trusted Agent profile · Farnham
★★★★★
307 reviews across 2 platforms
50 The Borough, Farnham, GU9 7NW, GU9 7NW
Part of Gascoigne Pees, see every office.
Gascoigne Pees's office in Farnham, at 50 The Borough, is rated 4.3 out of 5 across 307 reviews on two platforms, including 216 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Gascoigne Pees Farnham Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Farnham.
Every review we hold for the Farnham office, from every platform, shown as written. First names only.
5/5
GoogleCan't recommend Richard and his team enough! Always on the other end of the phone when they are needed. Brilliant letting agents and I would highly recommend if you are looking for a professional agent when renting your property.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleI can not recommend Gascoigne Pees enough as a letting agent especially Katie Jones, who I have been dealing with since day one. Katie not only is fantastic at her job but also a lovely lady who is very approachable and always goes above and beyond to help me with any quires or questions that I have.
Thank you for your 5* review! I will make sure your kind words are forwarded onward to the local team. Best wishes, Scott
1/5
TrustpilotWorst property managers EVER
25th August, 2021: Apart from not providing necessary maintenance in a timely fashion to the property due to a leaking roof, which led to a much more expensive fix for the property owner, when my son moved out they made no attempt to pay him back his deposit or the overpaid advanced rent. Repeated attempts to obtain the money were met with stories and blaming everyone and everything other than returning the funds with promises to fix it, escalate it etc. After 5 months of giving us the runaround we ended up having to go through the Property Ombudsman to get it resolved. Update 16th September 2021: As of today, Gascoigne Pees are offering to short pay the advanced rent and have told the Ombudsman that the deposit has been returned, which it hasn't. This company employs liars, cheats and the morally & ethically bankrupt. Don't use them either as property managers or as landlords. Update, 12th October 2021, Gascoigne Pees have still not returned the deposit and short paid (less than 50%) the advanced rent with no explanation. They have lied to the Ombudsman and are still ignoring their legal responsibilities. There is currently no resolution in site…Update: January 2nd 2022 - The Property Ombudsman is about to decide on the arbitration, but Gascoigne Pees still owe over £1,000 and don't even seem to recognize that they owe anything. Unbelievable - we'll see how this ends up now that GP has provided TPO with their "Final Position" statement, which admits failures in dealing with the situation, but still doesn't account for the missing funds.
5/5
GoogleThis estate agent makes Mika my dog very happy by them kindly putting out treats. Would encourage me to use them if I need property assistance
Thank you for your kind words! We love making furry friends like Mika happy. We'd be thrilled to assist you with any property needs in the future. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleChloe and the team are true professionals. We recieved fantastic service from Chloe from start to finish of renting our new home. Friendly and efficient service. Thank you!
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleA pleasure to deal with. Great communication, efficient & hassle free. Moving home can be stressful at the best of times so the reassuring service was most welcome. 5* service indeed! Particular thanks to Leigh, Louise and Katie for all their time & patience......it was much appreciated. Graham & Sue Harry
Thank you for your wonderful feedback and 5* review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott
5/5
TrustpilotBen Calder - Rentals
From the moment Ben called me things began to get sorted. He started straight away, and has kept me informed throughout, which turned out to be a really quick process! Everything was sorted for me, I was kept up to date with the progress. It has been the most amazing experience, I can’t fault anything! If only every company had a Ben!!
5/5
GoogleWe have just moved into our help and i couldn’t thank rich enough! He was super helpful and understanding the whole process 10/10
Thank you for your kind words! We are thrilled to hear that Rich provided exceptional service during your move. We strive to make the process as smooth and stress-free as possible for our customers. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleRichard was extremely knowledgeable and helpful.
Many thanks for your fantastic 5* review Lorna. Best wishes, Lucy, Customer Relations.
5/5
GoogleAmazing experience finding a rental property with Gascoigne-Pees. Richard was incredibly friendly and helpful, he made the process easy and enjoyable. Thank you!
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleThank you very much for the assistance and all the useful details and advice Phoebe
Thank you for your kind words! It was our pleasure to assist you and we are glad that our advice was helpful. We value your business and look forward to serving you again. Best wishes, Lucy, Customer Feedback and Support Team.
1/5
TrustpilotLiars with no sense of accountability
These estate agents downright lied to us before moving in about what came with the flat and throughout continued to lie about the interactions we had. Their complaints process is as useless as they are and I'm convinced is completely biased towards the estate agents. They are criminal - do not go anywhere near.
5/5
GoogleThe service I've received has been second to none. Katie has been professional and friendly and left me feeling confident that everything will be dealt with efficiently. Katie and the team are always on hand to answer my numerous calls and emails. Thanks go out to you all. Emily.
Thank you Emily for your wonderful 5* review about our local Gascoigne-Pees team. It is brilliant to read that you received such great service and I will make sure your kind words are forwarded to our local team. Best wishes, Scott
5/5
GoogleGrace has provided me with excellent services throughout my letting process she was always pleasant and helpful in answering my queries. The process was quick and straightforward. Thank you so much
Thank you for leaving us your superb 5* review. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleDaniela has been prompt, friendly and incredibly helpful to us throughout the whole process of renting. We've had no problems at all, it's been made so much easier with the help of the agency. It's been a lovely experiencePositiveResponsiveness, Professionalism
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI have been renting with Gascoigne Pees Farnham for nearly 5 years. Richard and the team are always very kind and helpful, and quick to help with any questions or potential problems.
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
2/5
TrustpilotFarnham branch
This company in Farnham has let our property for many years. Unfortunately now they seem to be complacent and we have to chase them for property checks to be carried out as per our contact. Once they finally did the check we are still waiting 3 weeks later for their findings. Also we have rung them throughout the day and left messages in their phone but they never bother to ring us back. They seem to have lost interest and we are rapidly losing patience.We would not recommend this branch of the company.
5/5
TrustpilotPurchased a flat
Have just purchased a flat through Gascoigne Pees Redhill branch and can not fault at all Daniel Beckson, he went way and beyond with this sale and I can highly recommend him. A great asset to Gascoigne Pees. Also Janene Haynes was very helpful too.
5/5
GoogleExcellent, friendly and efficient service, Molly was always available to answer queries 🙂 …
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleI was house-hunting and located a potential purchase on Rightmove. Madison provided particulars and showed me around the property. She was extremely knowledgeable and helpful. It didn't work out this time because the property I had chosen wasn't right, but I wouldn't hesitate to use Gascoigne-Pees in the future.
Thank you for your excellent 5* review and kind words of our dedicated team David. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe've never rented before so had no idea where to start, Alex was really helpful and took the time to go through the process with us in detail and provided lots of useful info. Would highly recommend.
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleMy experience really wouldn’t have been the same without Chloe's help! She has been extremely attentive to my needs, and helped with all of my queries! Thank you Chloe.
Thanks for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleSupporting dog mental health in Farnham! My 2 love the gravy bones!!
Thank you for your 5* review. Best wishes, Lucy, Customer Feedback and Support Team
1/5
TrustpilotWorst Experience Ever with Gascogne Pees Kingston Branch
I had the worst experience ever using Gascogne Pees to fully manage my property. They consistently chose the more expensive contractors who did not deliver good service and failed to honor warranties. After 4 years of their management, my property was in a dire state. I ended up spending over £20,000 on repairs and restoration. The staff, from lettings to property management, were unhelpful, rude and ineffective. Never again.
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Tell us what you need and we'll put you in touch. Gascoigne Pees Farnham Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Farnham.
