5/5
GoogleThank you Lauren for sorting our rental renewal quickly and easily. You’ve made the whole experience stress free for once. I really hope we deal with you again! Thank you!
Trusted Agent profile · Farnham
Bourne Estate Agents reviews in Farnham
★★★★★
502 reviews across 4 platforms
29 Downing Street, Farnham, GU9 7PD
Part of Bourne Estate, see every office.
Bourne Estate's office in Farnham, at 29 Downing Street, is rated 4.7 out of 5 across 502 reviews on four platforms, including 344 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards, one of four awards Bourne Estate won in 2026.
344
Reviews on Google
This office
59
Reviews on Facebook
Business-wide
3
Reviews on Yell
This office
96
Reviews on Trustpilot
Business-wide
Awards
The Trusted Agent 2026 results for Bourne Estate, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Farnham office, from every platform, shown as written. First names only.
Google5/5
GoogleI thought Darryl and Bourne were brilliant from the first time i called about renting, He answered all my questions, and made me feel at ease with the process, i would recommend using Bourne and Darryl if possible. 5 StarsPositiveQuality, Professionalism
Agent replied · 19 June 2024
Hi Carl Thank you so much for your kind comments you were a real pleasure to deal with. All the best in your new home and the future-Adrian and the team.
1/5
GoogleNot a good experience. Had been warned not to use them but went ahead regardless, swayed by the rates. Now regret that. Have dealt with lots of estate agents in the past so thought I knew what to expect and what could go wrong? The answer is lots!! They were very incompetent. Too much detail for this forum but suffice to say the whole experience was extremely frustrating. We recognise that some of this frustration was due to the awkward buyer. However, their negotiation skills are poor at best, and they added no value whatsoever to the process. In addition, the owner is patronizing and arrogant. Go elsewhere is my advice.
2/5
GoogleA bunch of school kids in suits, well, maybe except the matrons they get to show people round (clueless). Lead by a man with a big ego, who writes the Bourne Estate Agents reviews especially for himself. You will find the odd honest one in there too. If an estate agent has no manners, no protocol and no regard for it's customers, I think the buyers will work that out soon too. Result, they go elsewhere. Best thing to do, in our opinion. Do not touch with a wooden pole.
5/5
GoogleBourne Estate Agents have continued to act professionally throughout our letting process. Always pleasant, always interested and always considerate.
Agent replied · 19 June 2024
Thank you for your review Barbara. It really is most appreciated and we have very much enjoyed dealing with you to find you suitable tenants. Becky
5/5
GoogleI have used Bourne Estate Agents in Farnham for many years for both Letting and Sales - finding them to be very professional, reliable and responsive with all my dealings. I highly recommend them.PositiveResponsiveness, Quality, Professionalism
Agent replied · 19 June 2024
Good afternoon Bob Thank you so so much for your email, and it was my pleasure to act for you. I am delighted it was a smooth process. Thank you ever so much for writing a review-All the best-Adrian
5/5
GoogleProfessional service with refreshing clarity on fees and processes and excellent attention to detail whilst being friendly and helpful
Agent replied · 19 June 2024
Thank you for taking the time to leave this review Hillary
5/5
FacebookGreat pro-active service provided by Bryn and Gemma to push the sale process along. Without their enthusiastic involvement, we would probably still be waiting to sell after months of delays caused mainly by the solicitors.
Agent replied · 22 June 2026
Thank you for kind words David, it certainly was a long process but a positive result for all in the end. Thank you for your custom, regards Andrew and the team at Bourne.
5/5
GooglePurchased a property through Bourne Farnham and had excellent service and correspondence throughout with Rebecca & her colleagues.
Agent replied · 19 June 2024
Dear Ed, thank you so much for the kind review. We are very happy to hear that you had excellent service, if you need us in the future we would love to help. Wishing you all the very best in your new home.
5/5
YellSuch a professional and kind team!
Such a professional and kind team! The whole renting process was seamless and great, we always felt that we have someone to talk to and to guide us. highly recommended!!
5/5
GoogleGreat customer service throughout the process. Very helpful, clear and straight forward to deal with, Emily in particular was a great help. Would highly recommend their services.
Agent replied · 19 June 2024
Thank you for your kind words, we thoroughly appreciate all of your help/support in getting this transaction through so smoothly also
5/5
GoogleHannah Pollard helped find a fantastic place in Farnham. She was very professional, responsive and didn't mind answering all our questions. I cant recommend her highly enough!
Agent replied · 19 June 2024
Thank you Charlie, and Hannah was pleased to be here for you, all the very best
5/5
FacebookAndy, Ross, Oliver and the team have been amazing during the selling process. Can’t thank them enough.
5/5
GoogleWe made our property purchase through Bourne, and had a really positive experience. Our purchase was handled by Adrian who did a great job at guiding us through the process and answering all of our questions. Adrian and the whole team were easy to get hold of, very helpful, and professional throughout. We'd definitely recommend them to anyone looking to move within the area.PositiveResponsiveness, Professionalism
5/5
GoogleWhat an amazing company. Nothing was too much trouble. They did all they could to help things move along and solve any issues. Kept in regular contact so we knew what was happening. A professional and personal service. I have moved several times but this is by far the best estate agent I’ve had contact with.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleAdrian thank you for all your support with our successful sale. As you know it was a challenging time and to achieve the sale we did was clearly down to the input of your team. We appreciate your contribution.
Agent replied · 19 June 2024
Hi John, thank you so much for your comments, it was a pleasure to act for you, take care-Adrian
5/5
GoogleAdrian and Rob did an excellent job in marketing our property and keeping us updated with progress on our sale. They were very professional and our purchaser give good feedback on Rob.
Agent replied · 19 June 2024
Hi Steve Thank you so much for your kind comments and for the opportunity to market your lovely property, you were a real pleasure to deal with. All the best for the future-Adrian and the team.
1/5
GoogleShocking, terrible and shameful service for OAP buyer. Stereotypical estate agent conduct. Dishonesty and game playing. Would give no stars if google would let me! SPEAKING ON BEHALF OF RELATIVE.NegativeQuality, Professionalism
Agent replied · 19 June 2024
Good afternoon, following your recent post I have checked our database, and your details are not on our system, therefore I cannot see that you are a client that we are dealing with or indeed have dealt with. Please may you contact me directly to discuss your comments -01252 723383-Adam Pinfield-Sales Manager.
5/5
GoogleBourne estates agents are the best in town. Reliable and professional, they don’t do BS.
Agent replied · 19 June 2024
Hi Joseph, thank you very much indeed, we really do appreciate your kind words.
5/5
FacebookI would highly recommend the bourne team led by Adam, They were professional but compassionate as they sold my family home quickly for me and always knew where we were with my sale. Steve and Zoe Farnham
Agent replied · 22 June 2026
Dear Steve, thank you so much for your recent review. Wishing your yourself and your family a fantastic move. Thank you for the opportunity. Kind regards, Adam
5/5
GoogleWe have had a fantastic experience. Special thanks to Haley and Rob for managing the purchase of our home so well.
5/5
GoogleA pleasure from start to finish dealing with Rob and everyone at Bourne for our purchase. Professional, honest and quick to respond. Incredibly helpful and understanding. Thank you for everything!
Agent replied · 19 June 2024
Dear Kirsty Thank you so, so much for the review, we wish you all the very best. Kind regards Adrian
5/5
GoogleSmooth process from start to finish. Professional service Excellent customer service from Maddie.
Agent replied · 19 June 2024
Thank you for your 5 Star review. Most appreciated.
5/5
GoogleRob, Adrian and Rebecca have been excellent throughout the process of both buying and selling - they are always available and really understood our requirements throughout. Many thanks team.
Agent replied · 19 June 2024
Hi Will Thank you so much for your kind comments you were a real pleasure to deal with. All the best in your new home and the future-Adrian and the team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Bourne Estate Agents
How many reviews does Bourne Estate Agents have?
Bourne Estate's Farnham office has 502 reviews across four platforms: 344 on Google, 59 on Facebook (across the whole business), 3 on Yell, 96 on Trustpilot (across the whole business).
What is Bourne Estate Agents's rating?
Bourne Estate Agents is rated 4.7 out of 5 across all 502 reviews, and 4.7 out of 5 on Google from 344 reviews.
Has Bourne Estate won any awards?
Yes. In The Trusted Agent 2026 awards: Bourne Estate, Farnham won Gold; Bourne Estate, Alton won Trusted Agent; Bourne Estate, Woking won Trusted Agent; Bourne Estate, Guildford won Trusted Agent.
Where is Bourne Estate's Farnham office?
Bourne Estate Agents, 29 Downing Street, Farnham, GU9 7PD.
