Every review we hold for the Farnborough office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI arranged a viewing with Romans Hampshire late in the day in mid October and Ashleigh was extremely efficient in getting things ready for me, especially considering that I was coming the next day from Bedfordshire. I was about 20 minutes late for our meeting due to traffic on M25 but her team was very understanding. I saw mortgage advisor Robert Wheeler who helped me get a better mortgage and then her colleague Melissa drove me and my friend around to view the selected houses.
Ekaterina · 16 May 2018
Agent replied
Thank you for your excellent review of the team at Romans Farnborough as they all work very hard and nothing is too much trouble for them when it comes to delivering a great service!
we are delighted that you have had such a good experience with us and thank you for taking the time to write a review.
Scott Caudwell
Senior Manager Romans
★★★★★ 5/5
GoogleWe have appreciated very much the effort that Jonathan and his team at Romans have put in the marketing of our house. Their exceptional level of service and dedication of their sales consultants has been second to none. They worked very hard and efficiently to secure us our asking price ( within a very short period of time) and even though we did not close the deal due to some unforeseen family situation, we will definitely go back to them if in the future we decide to put the house back in the market. It is worth mentioning that we bought our house through them in 2010 and the level of service was exceptional and consistent even then. They understand the client requirements from both the buyer and seller side. In both situations, Romans went the extra mile to meet our needs.
Prakash · 13 March 2018
Agent replied
Thank you for your kind words and feedback regarding your recent dealings with Jonathan Stanton and the Romans Farnborough team. Jonathan and his team pride themselves on offering a first class service to all buyers and sellers they deal with and from my point of view its always really pleasing to see customers like yourself come back to Romans like you have done. Once again thank you for putting your faith in Romans to sell your home. Best wishes Louis d'Espagnac, Residential Sales Director.
★★★★★ 1/5
GoogleReally poor experience from this particular romans branch, my partner has been trying to view a property on Maskell Way farnborough for over two weeks, had to chase multiple times to try and get some form of update, viewing booked for this evening which were not told off until they called us to cancel it this evening, just ridiculous. Advised us they’ve booked us in again, no follow up email received as with other agents, anyone we speak to doesn’t seem to have a clue, reading over reviews people have clearly experienced the same. Just really poor customer service with no follow up, trying to view a property which is their job to sell shouldn’t be such a challenge. Disappointed considering its romans and dealt with other branches who have been great. Put us off using in the future.
Rachel · 22 September 2024
Agent replied · 22 October 2024
Good Morning
Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you or alternatively contact the local team in Farnborough and they will be happy to discuss this with you further,
Kind Regards, Customer Care .
★★★★★ 5/5
Googlehi my name is Paul Norris i have recently rented a property from Romans Farnborough and the team has been nothing but amazing through out the whole process, making it simply and stress free especially Isable Cannon who i cant thank enough for all her hard work in getting the property we were looking for. thanks again pj Norris.
Grays · 11 January 2023
Agent replied
Good afternoon
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleA big thank you to Jonathan and his team.
Romans Farnborough did an excellent job with the sale of our property and I am glad to have employed their services. They helped us identify a choice of buyers with varying circumstances and we eventually happened to sell our property at the asking price.
The conveyancing process was also seamless and we were posted with regular updates and we are glad to have finished the sale in less than 12 weeks.
I will definitely employ Romans another time and am happy to recommend them to any one who is in the search of a trust worthy estate agent who is willing to listen, match expectations and find serious buyers.
Anand · 25 June 2016
Agent replied
Thank you for your kind words and feedback relating to your dealings with Romans of Farnborough. I will pass your feedback onto the sales team at the Farnborough office. Best wishes Louis d'Espagnac, Residential Sales Director.
★★★★★ 5/5
GoogleRomans were brilliant in helping myself and my other half move into our very first place together. Shona Rogers was our main contact from the Farnborough branch and she was beyond helpful and always a delight to talk to. She sorted any issues we had ASAP with a smile on her face. We also had contact with others from the branch such as Lily Simpson. Overall I genuinely couldn’t recommend Romans enough, especially the Farnborough branch!
Jasmine · 4 September 2019
Agent replied
Hi Jasmine Thank you for taking the time to review your recent experience with our Farnborough branch. It's incredibly pleasing to read your comments, particularly about Shona and Lily, and glad they could provide you with a great service. We will be sure to pass your feedback on. Don't hesitate to be in touch if you require anything further. Kind regards Romans
★★★★★ 5/5
GoogleWe have recently sold with Romans in Farnborough and I must say the service has been amazing. Ashleigh Hiscox has been so helpful and made the experience stress free. She is professional, friendly and could not do more for us. Charlie and Mia in the sales team have also been a pleasure to deal with. I would thoroughly recommend them. Keep up the good work guys.PositiveResponsiveness, Quality, Professionalism, Value
Kirsty · 20 June 2021
Agent replied · 19 June 2024
Hi Kirsty Field!
Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us.
Best wishes
Customer Relations Team
★★★★★ 5/5
GoogleA big thank you to Isabella York and the property management team at Romans in Farnborough.
The recent problems I have had with my flat were quickly and efficiently dealt with by Isabella and the team.
Overall, I find that the quality of service provided to both landlords and tenants to be of an excellent standard.
Graham · 19 February 2023
Agent replied
Dear Graham
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI’m very happy with the service and coordination by Kaitlyn Young. She was very professional and kept us posted with every sept. Thanks for providing details and dealing with great professionalism.
Hitesh · 13 February 2026
Agent replied · 13 April 2026
Dear Hitesh Narang
We greatly appreciate your 5-star review and the time you took to share your experience with Kaitlyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleIsabel at Romans Farnborough has been amazing helping us in finding the perfect property!
Isabel has helped us through the process and has been at the end of a phone call/ email and is very prompt in her response.
The process has been very simple and we are looking forward to our move.
Thank you!
Debbie · 10 February 2023
Agent replied
Dear Debbie
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 4/5
GoogleI would highly recommend Romans to anyone buying or selling in the Farnborough area. Having had recent dealings with the Farnborough branch i can happily say that all the staff are really friendly, courteous and hugely professional. Tom and Ashleigh were not only helpful, easily contactable and efficient but highly knowledgable and expert on the local market. Tiffany was exactly the same when it came to discussing potential renting markets. Really good all round.
Paul · 29 July 2019
Agent replied
Thank you for your review on the whole team at Romans Farnborough, they will be delighted to hear that you had such a positive experience with every department and they work very hard to keep their very high standards of customer service at this level.
thanks again!
Scott Caudwell
Senior Manager- Romans
★★★★★ 1/5
GoogleMoved into our rental during covid. There was blood all over the walls. Romans didn't care and made us clean it ourselves.
Now we are moving out and they are trying to charge us hundreds for replacement lightbulbs, even though the issue is with the landlords wiring.
Only care about the landlord. Scum bags
F · 5 March 2023
Agent replied
Good afternoon,
Thank you for your feedback, please could you email me the property address so that I can look into this in more detail?
My email address is nsalmon@romans.co.uk
Many thanks, Nikki Salmon
★★★★★ 5/5
GoogleWith me being a first time tenant I was anxious about the whole process but Nikki and the team she works with made it a whole lot easier, communication was always upheld and they were very helpful when needed. So big thank you to Nikki, Hollie, Izzy and Laura for making it go so smoothly.
Scott · 11 January 2023
Agent replied
Dear Scott
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleRomans have been friendly, helpful and professional throughout the whole sales process. I have recieved regular updates and sound advice. I would highly recommend them.
Angeline · 23 March 2026
Agent replied · 13 April 2026
Dear Angeline Holden, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleCharlotte Walker has been amazing to deal with during our move in process, although we are still yet to move in, Charlotte has been so responsive and professional throughout. She has gone above and beyond to get us pieces of information we need to help with our move (as we couldn't visit ourselves due to lockdown), and I would recommend anyone to deal with Charlotte.
Hannah · 25 January 2021
Agent replied
Hi Hannah, thank you for your kind review. We are happy to pass along your comments and so pleased that Charlotte at our Romans Farnborough branch has provided you with such an excellent service.
Thank you
Customer Relations Team
★★★★★ 5/5
GoogleGreat experience with Romans Farnborough. The branch manager and lettings negotiator with all other staff were extremely helpful and made our move-in process smooth and stress-. Highly recommend!!! A great team in the branch.
Haroon · 18 December 2025
Agent replied · 17 January 2026
Dear Haroon Chishty, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back … More
★★★★★ 5/5
GoogleWe have recently sold with Romans in Farnborough and I must say the service has been amazing. Ashleigh Hiscox has been so helpful and made the experience stress free. She is professional, friendly and could not do more for us. Charlie and Mia in the sales team have also been a pleasure to deal with. I would thoroughly recommend them. Keep up the good work guys.
Kirsty · 2 September 2020
Agent replied
Hi Kirsty Field!
Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us.
Best wishes
Customer Relations Team
★★★★★ 5/5
GoogleI am delighted with the professional and sympathetic way you handled my late brothers property.
A buyer was found within a few weeks of it going on the market, Jonathon and his team kept me informed and up to date all the way through , which was a great relief to me as I do not live in the area.
Thank you guys for a service which was top notch..
Pauline Wright.
Pauline · 25 June 2016
Agent replied
Thank you for your kind words and feedback relating to your dealings with Romans of Farnborough. I will pass your feedback onto Jonathan Stanton and the Romans Farnborough sales team. Best wishes and thank you for choosing Romans to sell your home. Louis d'Espagnac, Residential Sales Director.
★★★★★ 5/5
GoogleRomans Farnborough are a great team! I found Ashleigh very helpful in particular, she was always going above and beyond to help me and my family find the right home and she gave us an amazing service. The experience in general was amazing with Romans Farnborough, I would always use them in the future and recommend to family and friends.
Thank you Ashleigh for making our experience a great one
Hannah · 25 June 2018
Agent replied
Thanks for your excellent review of the service you received from Romans Farnborough and they will really appreciate your kind words!
recommendations are a valuable source of business for us and can only be achieved by constantly working hard.
thanks again and good luck!
★★★★★ 5/5
GoogleI have been dealing with Charlotte and am super impressed with the service I have received. Charlotte has been prompt at meeting for viewings, has called in amazing timescales to discuss matters, been fantastic at following up and has also shown understanding and consideration of my deadline to find accommodation. I couldn't fault the service at all.
Shelly · 23 March 2022
Agent replied · 22 March 2024
Hi Shelly, we are so happy to read such a great review about Charlotte at our Romans Estate Agents Farnborough. We know that Charlotte will appreciate your kind comments.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleI have had the pleasure of corresponding with a lovely girl called Charlotte Walker. Her professionalism and response time is second to none! She has made the experience of finding a place so much more simpler than I expected with her friendly, clear and concise manner. When looking for a new place I couldn't recommend a better agent. Thank you Charlotte!
Luke · 15 May 2021
Agent replied
Hi Luke, thank you so much for your positive comments about Charlotte at our Romans Farnborough branch and the great service you received. We are happy to have met your expectations and feel sure Charlotte will appreciate your feedback!
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleMy wife and I have recently used Romans services to sell my late mother in law’s house…from start to finish Thomas and the team have been excellent with communication and support in the process. I would highly recommend their services..Many thanks
Phil · 19 August 2023
Agent replied · 26 August 2023
Dear Phil Mason
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleOutstanding. Customer Services was outstanding. Charlie, Tom & Mike were very professional and I was so glad I decided to go with Romans. They sold my house on the first day of viewings. I wouldn't hestitate to recommend Romans to all. Thanks Charlie, Tom & Mike. All the best Nick
N · 27 October 2022
Agent replied
Good morning,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleJonathan and his team we found to be extremely professional in the dealing with the sale of our property. They are exceptional in their marketing and very pro-active. We would highly reckon this company if you are thinking of selling or buying a property. In our opinion the very best of estate agents in this area.
Thank you Jonathan and your team for your hard work.
Quintin · 29 July 2019
Agent replied
Thank you for your kind words and feedback and thank you for putting your faith in Romans of Farnborough to sell your property. Best wishes Louis d'Espagnac, Residential Sales Director.
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