Every review we hold for the Farnborough office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMy experience with the agent Shona Rogers from lettings department was excellent and helpful. I recommend Romans in Farnborough with Shona for the professionalism and dedication she has.
Django · 28 August 2019
Agent replied · 26 August 2024
Hi Alexandru Thank you for the 5 star review of our Farnborough branch. Its pleasing to hear that Shona and the team could provide you with a great service and we will be sure to pass your feedback on. Don't hesitate to be in touch if you require anything further. Kind regards Romans
★★★★★ 5/5
TrustpilotSincerely appreciate Nathan and the…
Sincerely appreciate Nathan and the entire team of Romans Tilehurst. The process was easy and professional. You get to view your on-boarding process online and make payment. I will recommend them anytime. Thank you Romans Tilehurst
Ibukun · 14 July 2023
★★★★★ 5/5
TrustpilotRenting an apartment
The service was fast and efficient. I had to do many viewings and they were always willing to accommodate my time. All my requirements were also communicated to the property owner in a timely manner. So all the facilities I have asked for were provided before my move date. I thank them immensely and would recommend them to anyone unreservedly. Mustapha
Mustapha · 18 December 2018
★★★★★ 5/5
TrustpilotRomans Caversham first class service
Romans Caversham have always given us excellent service with our BTL investment portfolio in finding us good tenants and offering competitive rates. Anais in the Caversham branch is responsive and efficient.
Rebecca · 9 November 2023
★★★★★ 1/5
TrustpilotTry to avoid if you can
I am not going into details but find another agency or even purple bricks just to avoid this crooked agency.
Naim · 5 September 2021
Agent replied · 24 August 2024
Dear NaimWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
★★★★★ 5/5
Trustpilothelpful advice at all times with sensible property matches
so far Romans have listened to my queries with looking for a new property.Answered all my questions clearly and truthfully.
Ms · 31 August 2021
Agent replied · 24 August 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 5/5
TrustpilotA really good agent Saffron Willmott
I found a very nice house in Bath City Center thanks to the help of the agent Saffron WiIllmott who helped me through the journey
Lavinia · 15 March 2024
★★★★★ 5/5
TrustpilotFantastic team!
It was a long haul with everyone doing their bit to ensure that we finally sold the property. Lots of ups and downs but we always felt the team were there to support us .
Sharon · 22 July 2023
★★★★★ 1/5
TrustpilotAbsolute scumbag of a company
Absolute scumbag of a company, I wouldn't trust romans and there employees as far as I could throw them. Thieving scumbags
Dina · 9 June 2021
Agent replied · 24 August 2024
Dear DinaWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to raise this formally through our complaints procedure, please email us on customercare@lrg.co.uk.Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotBrilliant!
Lovely experience from start to finish. Very professional and very helpful throughout.
EW · 27 September 2022
Agent replied · 16 June 2024
Hi Ew, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
★★★★★ 5/5
TrustpilotRomans of Wokingham
Have used Romans in Wokingham before and am now selling with them.I have always had a good experience with them. They are all friendly and helpful and not pushy. I would strongly recommend them.
Anne · 9 August 2023
★★★★★ 5/5
TrustpilotRomans Basingstoke Lettings Inspection
Had my second inspection from the lovely Jo a really lovely and professional lady.
Claire · 23 June 2022
Agent replied · 24 August 2024
Dear Claire,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
★★★★★ 5/5
TrustpilotProperty Management
Property ManagementThank you to Kimberley at Romans for looking after my rental property.Landlord in Reading
Alison · 5 May 2022
Agent replied · 24 August 2024
Dear Alison,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
★★★★★ 5/5
TrustpilotEverytime Jo visits its great
Everytime Jo visits its great. Lovely woman. She is always friendly and makes everything easy and comfortable.
Eunice · 12 January 2022
Agent replied · 24 August 2024
Eunice Danso, we are so happy to read such a great review about Romans Estate Agents Basingstoke and Jo in particular! Thankyou.
★★★★★ 5/5
TrustpilotExcellent service
Couldn’t have asked for better service. Responsive professional and personable.
Linda · 18 November 2022
Agent replied · 16 June 2024
Dear LindaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
GoogleIt was very pleasant to deal with the romans staff in farnborough branch.very friendly and experienced staff.big thankyou to the manager jonathan , jack hasting and all the staff.
Esor · 28 August 2017
Agent replied · 26 August 2024
Thank you for your kind words and feedback relating to your dealings with Romans of Farnborough. I will pass your feedback onto the sales team (Jonathan Stanton & Jack Hastings) at the Farnborough office. Best wishes Louis d'Espagnac, Residential Sales Director.
★★★★★ 5/5
TrustpilotOutstanding service from Taylor…
Outstanding service from Taylor Hepworth at Romans Clifton. I had had long standing problems with a previous agency which he sorted for me within a few days. Extremely professional and very friendly would highly recommend him.
C · 15 May 2023
★★★★★ 5/5
TrustpilotProperty Manager very responsive
Aston Busby responds to our queries and problems very promptly and efficiently
Jill · 2 August 2022
Agent replied · 24 August 2024
Dear Jill, We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
★★★★★ 5/5
TrustpilotJonathan has to date been really…
Jonathan has to date been really helpful during my process to find a rental property. He has been responsive to questions and educated enough to show me round the properties
Mr · 13 October 2023
★★★★★ 5/5
TrustpilotGreat experience with Romans
I got great experience with Romans Bath team. They are very professional, responsive, and resolve issues quickly.
Hao · 20 October 2021
Agent replied · 24 August 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 1/5
TrustpilotDAY 15 AWAITING REPLY TO MY EMAILS!
DAY 15 AWAITING REPLY TO MY EMAILS!! WHY THEY STOLE MY MONEYDO NOT BUY ONLINE FROM THIS COMPANY YOU HAVE BEEN WARNEDDISGUSTING PRACTICES IGNORANT ARROGANT CUSTOMER SERVICE DRESSES ARE CHEAP MEADE IN INDIA
Philip · 19 July 2023
★★★★★ 5/5
TrustpilotGreat team
Serena at Romans has been amazing. Very helpful and supportive. I had dealings with other members of the team at Wokingham and all were very helpful. We purchased only our new property via Romans.
DawnB · 21 June 2023
★★★★★ 5/5
TrustpilotEfficient and friendly
Efficient, punctual and friendly service. Our agent (Nathan) had an extensive knowledge of the area and was happy to answer all our questions.Highly recommended.
Jacqueline · 17 February 2024
★★★★★ 1/5
TrustpilotGenuinely useless and unhelpful
Genuinely useless and unhelpful in everyway. Staff were rude and hindered the sales process, I would not recommend this company to anyone.
Alex · 18 August 2020
Agent replied · 24 August 2024
Dear Ms/Mr Hale, we appreciate your honest feedback and thank you for taking the time to let us know about your experience with us. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are c oncerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please contact us via email customerrelations@lrg.co.uk as we would be more than happy to discuss this with you. Mandy Klopper, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
