Every review we hold for the Farnborough office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotTerrible organisation
Terrible organisation, think about theirselves and not their customers. Always have an excuse why they cannot provide the correct service.
Chad · 22 July 2022
Agent replied · 24 August 2024
Dear Chad,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotAbbey ViewEma Antalova assisted me to reestablish…
Ema Antalova assisted me to reestablish my vacant flat. Always responsive, efficient and gets things done. My best contact person at the Roman's Bath office.
Martin · 4 November 2021
Agent replied · 16 June 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 5/5
TrustpilotReally friendly
Really friendly, quick responses, and get a little moving pack when you pick up your keys!
Ella · 20 December 2022
Agent replied · 16 June 2024
Dear EllaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
GoogleI am a first time buyer and so working with Romans and Ashleigh in particular has been brilliant as they that helped me through each step of the process. I really could not recommend more.
Lexi · 28 August 2018
Agent replied · 26 August 2024
Thank you for your positive review on Ashleigh and Romans Farnborough, they work very hard to provide a great service and reviews like yours are a joy to read as it shows what we do is working!
Thanks again!
Scott Caudwell
senior manager Romans
★★★★★ 5/5
TrustpilotSuperb
Great service from all concerned at Romans of Sandhurst Outstanding
Mary · 23 June 2023
Agent replied · 24 August 2024
Dear Mary Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotGreat estate agents for sale
We had the service we wanted from Romans from start to finish.
Rahul · 25 April 2023
Agent replied · 16 June 2024
Dear RahulCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotI find Kimberley Garcia Jones excellent…
I find Kimberley Garcia Jones excellent to deal with and have done for years.
Aidan · 20 February 2023
Agent replied · 16 June 2024
Dear AidanCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotThank you for everything that you have…
Thank you for everything that you have done for me its been really helpful with everything you have done
Adam · 18 August 2022
Agent replied · 16 June 2024
Dear Adam,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotRomans Estate Agents
Very happy with the recent property inspection carried out by Aston. Professionally undertaken and very pleasant to deal with.
Duncan · 15 August 2022
Agent replied · 16 June 2024
Dear Duncan,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotFantastic experience
Fantastic experience! Their service has been amazing! James, Sapphire and Stephanie are a credit to Romans!
Zenab · 6 December 2022
Agent replied · 16 June 2024
Dear ZenabCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotSuper efficient and professional
The apartment I have rented if managed by Isabella York. What a fantastic professional, super efficient, excellent communication skills and always accessible and helpful. What an asset to the Romans team!
Mazhar · 5 March 2024
★★★★★ 5/5
TrustpilotOwner
I let a property through Romans for the last 26 years. The property was let on a fully managed basis. The service received has been good, knowledgeable and helpful with the last property manager Denise exceptional.
Simon · 16 November 2023
★★★★★ 5/5
Trustpilotgreat service
great service, super helpful and ready to answer all questions
Mariana · 7 June 2023
Agent replied · 16 June 2024
Dear Mariana FerreiraCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotGreat communication
Great communication. Happy to answer any questions I asked feel happy that they will see through till the end.
Julie · 22 July 2022
Agent replied · 24 August 2024
Dear Julie,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotGreat Support!
Romans were amazing at helping myself and my partner find our first home! Mark supported us every step of the way, we couldn’t have asked for a better experience! Thank you Romans!
Paige · 6 February 2024
★★★★★ 1/5
TrustpilotAppalling service from the start
Appalling service from the start, felt very let down and lied to. Will never use Roman's again
Becky · 7 October 2022
Agent replied · 16 June 2024
Dear Becky Cox,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotAston did our property visit the other…
Aston did our property visit the other day. Very polite and professional, visit didn't disturb our family time.
Daniela · 16 August 2022
Agent replied · 16 June 2024
Dear Daniela,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotViewing with Ema
I really enjoyed the viewing provided by Ema!! She gave us lots of useful information and was very quick to respond!!
Begonia · 19 March 2022
Agent replied · 24 August 2024
Dear Begonia,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 1/5
TrustpilotThe staff was never responsive
The staff was never responsive, absolutely passive and totally opportunistic. First to take money, last to fix the issue. Absolute scam!Terrible service!
Robertas · 24 January 2022
Agent replied · 24 August 2024
Dear Sir/MadamWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expec tation in this instance.Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotThanks for "Kimberley Garcia Jones"…
Thanks for "Kimberley Garcia Jones" for all help and support that provided me
ايمان · 6 February 2023
Agent replied · 16 June 2024
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotFantastic service..
The staff at the Romans, Caversham branch go that extra mile to ensure a positive outcome for all transactions.Very professional, caring and supportive.Always use this company for a service that will not be surpassed.
Nigel · 7 December 2023
★★★★★ 5/5
GoogleThis is best of best place
Tharka · 27 August 2023
Agent replied · 26 August 2024
Good afternoon
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotHave received clear and helpful advice…
Have received clear and helpful advice and been kept in the loop throughout the process to date.
Giles · 25 August 2022
Agent replied · 16 June 2024
Dear Giles,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
★★★★★ 1/5
TrustpilotTerrible and untrustworthy estate agent
Terrible and untrustworthy estate agents, after leaving they then make up lies to try and steel your deposit money, Should be reported to trading standards!!
Elizabeth · 15 June 2021
Agent replied · 24 August 2024
Dear ElizabethWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
