Every review we hold for the Farnborough office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have been dealing with Charlotte and am super impressed with the service I have received. Charlotte has been prompt at meeting for viewings, has called in amazing timescales to discuss matters, been fantastic at following up and has also shown understanding and consideration of my deadline to find accommodation. I couldn't fault the service at all.
Shelly · 27 August 2021
Agent replied · 26 August 2024
Hi Shelly, we are so happy to read such a great review about Charlotte at our Romans Estate Agents Farnborough. We know that Charlotte will appreciate your kind comments.
Kind regards
Customer Care Team
★★★★★ 5/5
TrustpilotJust wanted to say what a pleasure Kim…
Just wanted to say what a pleasure Kim Stockley was to deal with at the end of my tenancy. Everything made clear !
Dominic · 25 July 2024
Agent replied · 24 August 2024
Dear DominicCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
GoogleI’m very pleased with the service provided by Alishma Shrestha, Romans Farnborough branch.
From sourcing a serious buyer to assisting with negotiations and completion, her …
Guo · 16 January 2026
Agent replied · 16 April 2026
Dear Guo Wei
We greatly appreciate your 5-star review and the time you took to share your … More
★★★★★ 5/5
TrustpilotKim Stockley - brilliant
Struggling to have an issue resolved, Kim Stockley kindly stepped into the breach, pulling out all the stops to help. Many thanks Kim
Norman · 19 July 2024
Agent replied · 24 August 2024
Dear NormanCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Kim a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotWe are very happy with the service that…
We are very happy with the service that we had from Lucky Sherpa and all the team at Roman Reading. Within 3 days Roman had successfully letting our flat out. Lucky Sherpa deals with all our queries promptly therefore we would highly recommend Roman.
Loretta · 16 March 2023
Agent replied · 16 June 2024
Dear LorettaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotAn extremely professional service
An extremely professional service. We can’t thank Mark and Nathan enough. It was a great pleasure to work with them.we had extremely exciting, emotional and beautiful moments with them during the rental process. They supported us in every way during this difficult process and this means a lot to us. They are an extremely professional team, together with their managers Steve.Highly recommended
Richard · 5 March 2024
★★★★★ 5/5
TrustpilotAnais Payne is a credit to Romans
It has been a pleasure communicating with Anais Payne from the Caversham office. Not only is she so very presentable, she is proficient in her role and responds to communication by return, always going the extra mile to make sure her customers are taken care of. Anais is a credit to Romans!
Lorraine · 22 April 2022
Agent replied · 24 August 2024
Dear Lorraine,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotChristine Lancaster is the 'Star'!
Christine Lancaster is the whole reason why we like Romans. She has been our contact throughout our tenancy as does a fantastic job. Her customer service is excellent and we have always felt we are in safe hands if there is every an issue.
Eddie · 1 March 2023
Agent replied · 16 June 2024
Dear EddieCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotThank you Romans
I am a landlord using Romans and want to thank Isabella York for all the support provided with managing property issues with existing tenants and ensuring the completion of renewals when required. I am always kept up to date with progress and all issues are resolved swiftly. Thank you!
CRFMAT · 26 August 2022
Agent replied · 16 June 2024
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
GoogleWe've had a fantastic service from Jonathan and his team. Not only have they taken on the sale of the family home but have always gone above and beyond not only in the sale and negotiation but they've kept an eye on the property as we do not live local. The team have shown patience and compassion throughout. We can't recommend them enough Many many thanks
Suzie · 28 August 2017
Agent replied · 26 August 2024
Thank you for your kind words and feedback regarding your recent dealings with Jonathan Stanton and his team at Romans of Farnborough. Thank you for putting your faith in Jonathan and the team to sell you home and delighted to hear he exceeded your expectations. Best wishes Louis d'Espagnac, Residential Sales Director.
★★★★★ 5/5
GoogleJonathan and his team we found to be extremely professional in the dealing with the sale of our property. They are exceptional in their marketing and very pro-active. We would highly reckon this company if you are thinking of selling or buying a property. In our opinion the very best of estate agents in this area.
Thank you Jonathan and your team for your hard work.
Quintin · 28 August 2017
Agent replied · 26 August 2024
Thank you for your kind words and feedback and thank you for putting your faith in Romans of Farnborough to sell your property. Best wishes Louis d'Espagnac, Residential Sales Director.
★★★★★ 5/5
GoogleFantastic viewing and service provided by Josh Hole, he demonstrated attention to detail, highly proactive, friendly and professional.
Steve · 16 March 2026
Agent replied · 26 August 2024
Dear Steve F
We greatly appreciate your 5-star review and the time you took to share your experience with Josh. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotExcellent service from Kim Stockley
Excellent service from Kim Stockley, Senior Property Manager of Romans Group. Kim has promptly & efficiently dealt with any issues we reported. She always kept us posted on progress of any maintenance or repairs & also followed up to ensure that work had been carried out to our satisfaction. Kim is a credit to Romans & a pleasure to deal with.
Veronika · 12 March 2024
★★★★★ 1/5
TrustpilotDO NOT USE ROMANS !!!!
Duan · 22 June 2026
Agent replied · 24 September 2026
Dear Duan Coertzen,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
★★★★★ 5/5
TrustpilotThe Tilehurst branch continue to excel!
With the help of Mark, Steve, Nathan and the Tilehurst team, I've just completed the purchase of the rental!
Benjamin · 6 March 2026
Agent replied · 31 May 2026
Dear Benjamin Lloyd-Hughes, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 1/5
TrustpilotReview oAvoid Romans Aldershot, Misleading Fees, Poor Property Management, and Thousands Lostf Romans Estate & Letting…
Review of Romans Estate & Letting Agents, Aldershot
SkyWay · 20 May 2026
Agent replied · 31 May 2026
Dear Skyway Education & Invest Gp (j Hang),
We truly appreciate your feedback and thank you for sharing your experience with us. Providing excellent service is our top priority, and we take customer concerns very seriously. We apologise for not meeting your expectations on this occasion. If you’d like to reach out to us at customercare@lrg.co.uk we would be happy to look into this for you.
Best regards, Customer Care Team
★★★★★ 5/5
TrustpilotAfter a very stressful start to Tuesday…
After a very stressful start to Tuesday morning Kirsty Evans was very helpful and supportive in finding a gas safety engineer to complete our gas safety and service on our boiler scheduled for today so we remain compliant.(Unfortunately our guy has caught covid). I cannot thank her enough.
Michelle · 30 August 2022
Agent replied · 16 June 2024
Dear Michelle,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotKerry has been amazing at helping me…
Kerry has been amazing at helping me through the difficult task of finding and guiding me through the process of renting a property. My house has been severely damaged following a frozen burst water pipe and she has made the whole process less stressful.
Chris · 26 January 2023
Agent replied · 16 June 2024
Dear ChrisCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotRomans always provide excellent…
Romans always provide excellent customer service! Whenever I needed something they were there for me. Thank you to all the team but particular thanks to Phil Hawkins. Phil is an admirable agent who's kindness and caring nature is a true testament to his character, he is a credit to the company.
C · 12 April 2022
Agent replied · 24 August 2024
Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
GoogleI have recently received confirmation that I have reserved a property through Charlotte at Romans. I am delighted to write this review to recommend Charlotte for her attention to detail and ease of communication. The company operations have all been clear and things are moving at pace, I take this opportunity to thank Charlotte again.
Mina · 27 August 2021
Agent replied · 26 August 2024
Hello Mina
Thank you for your feedback. We love to receive positive reviews after customers have had great experiences with us.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleNikki and her team are superstars that made it all happen; smoothly and promptly. I would highly recommend this estate agent.
Jana · 27 July 2024
Agent replied · 26 August 2024
Dear Jana Oosthuizen
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleRomans Lettings & Estates Agents have Amazing service and always friendly and has always helped me whenever needed above and beyond needs thank you and appreciation to Joshua Hole.
Dylan · 12 August 2026
★★★★★ 5/5
TrustpilotGreat customer service
Great customer service provided by the team and Christine is always friendly and polite and extremely helpful with my queries. Thank you Romans.
Laura · 19 June 2024
Agent replied · 24 August 2024
Dear LauraCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotGreat Service from Sam
Sam at Romans Wokingham is incredibly professional, friendly and helpful. He has walked with us through our entire journey to find the right house for our family. He kept us updated throughout the entire process and was always a cheerful and considerate voice during the stressful process of finding a house. Thank you so much for all that you have done for our family and helping us find the perfect home.
Holly · 19 June 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
