Every review we hold for the Farnborough office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGood experience Response times to calls was good
Response times to calls was good. Even if Ian was not around there was always someone available to assist. I was kept in the loop. Also, being very local meant I could easily pop in for information/updates where necessary. Fee policy was clear
Wendy · 14 October 2022
Agent replied · 16 June 2024
Dear WendyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotFantastic experience…
I had a fantastic experience with Romans Estate Agency in Caversham during a recent property viewing. A special shout-out to Ayse Yerlikaya, who provided exceptional service and valuable insight into the property. Her professionalism, knowledge, and friendly approach made the entire process smooth and enjoyable. I highly recommend Romans and Ayse for anyone looking for a great experience in property viewings.
Fonseca · 5 October 2024
Agent replied · 23 October 2024
Dear FonsecaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Ayse a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotAll what I need from the first visit
All what I need from the first visit, Romans Reading.Thanks Chloe and Ninda for all your support.
Ahmed · 31 July 2024
Agent replied · 24 August 2024
Dear AhmedCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Chloe and Ninda a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
GoogleWe had Mia Chapman from start to completion today - very helpful and quick when responding to queries. Very efficient and always will to help even with the smallest of questions. Thanks Mia and the Romans team. Also Thank you to Alyson Bartaby for assisting with our completion.PositiveResponsiveness, Quality, Professionalism, Value
Kerry · 27 August 2021
Agent replied · 26 August 2024
Hello Kerry Hennessy
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Customer Care Team
★★★★★ 5/5
TrustpilotRomans have been excellent
Romans have been excellent, especially the sales manager Daisy and her team, they made the selling process seamless and we are very grateful for all their efforts. Also the move manager Lorraine Eivers was great, she was constantly in contact, updating us on a regular basis. Romans you have been great, if we ever move again we will be back!Thanks Mark & Kerry
Mark · 12 October 2023
★★★★★ 5/5
TrustpilotOutstanding service
I can't express how grateful I am to Nathan, Steve, and Mark for their exceptional help in finding me the perfect rented home. I was in a really difficult situation, and while most estate agents wouldn't assist, the team at Romans went above and beyond to support me, taking a genuine interest in understanding my circumstances. Thank you so much for your outstanding service!
Olivia · 12 August 2024
Agent replied · 24 August 2024
Dear OliviaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving the Tilehurst team a 5 star rating! Many thanksCustomer Care Team
★★★★★ 1/5
TrustpilotWorst agency we have worked with among…
Worst agency we have worked with among several up and down the UK.There is little interest shown by anyone from Manager or reps and no continuity with anybody.No use of mobile phones so only messages can be left and return calls are few and far between.Success rate has been nil so moving to another agency.
Richard · 5 April 2024
★★★★★ 5/5
Trustpilot5 Stars for Romans Lower Earley
I would recommend Anthony Parker and the lettings team at Romans Lower Earley Branch. Anthony was very professional and informative during our viewing. He was friendly, patient and helped me through every step to securing my property. As a woman and carer he treated me with respect, understanding and courtesy.
Romany · 17 October 2021
Agent replied · 24 August 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 5/5
TrustpilotLisa Fazal
Lisa FazalLisa have been our property manager for a few years now shes absolutely amazing ,she response very quickly and does her best to resolve any issues straight away. 10 out of 10!!Thank you Lisa for your amazing work.
Monica · 17 February 2023
Agent replied · 16 June 2024
Dear MonicaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotDonna, Marie is most helpful and efficient
Donna, Marie has been most professional and effective when dealing with the case of my washing machine which broke down. At every stage she communicated what was happening and made it easy for me to get in touch with her. I am so grateful for her help
Kathleen · 10 May 2022
Agent replied · 24 August 2024
We appreciate your positive review about your recent experience with us!
★★★★★ 5/5
TrustpilotWonderful
Romans have been utterly brilliant from start to finish on my recent move. They have been helpful, polite and professional every step of the way! Moving is an experience that can be filled with such anxiety and stress, but it’s not been that way at all these past weeks. This is thanks to Barnaby (Camberley branch) with the viewing, Sarah (Camberley branch) as our main point of contact who has gone above and beyond, and Courtney in the final stages from Head Office in Bracknell. Thanks to you all!
B · 26 January 2022
★★★★★ 5/5
GoogleGreat service from Romans Lettings of Farnborough, Uber efficient with great communication from Kaitlyn Young. A credit to the business.
Robert · 12 September 2026
★★★★★ 5/5
Trustpilot5 out of 5 for Romans
5 out of 5 for Romans. They have always done their best to assist with every enquiry and request and are a really nice bunch! Extra thanks to Donna-Marie Brant at Bracknell for always being there for us!
Ronnie · 8 March 2023
Agent replied · 16 June 2024
Dear RonnieCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
GoogleI recently had to find new tenants for my 1 bedroom house.
From beginning to end the Farnborough Branch work hard getting photographs online and a detailed description published.
Bethany O’Sullivan worked very efficiently and within a matter of weeks I had new tenants lined up. We had a choice of offers on the table.
Amazingly we only had a one week gap between tenancies which was just enough time to spruce up the property.
Big shout out the Bethany - keep up the good work!
Kryz · 27 August 2023
Agent replied · 26 August 2024
Dear Kryz Orlinski
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI would like to thank the Lettings Staff for their assistance in the rental of a property for my granddaughter. A specific mention must be made to Hollie Evans who was thoroughly professional in the negotiations with the landlord and kept us informed of every step along the way. Without her assistance we would probably have missed the deadline for the signing of contracts.
I would strongly recommend making Romans of Farnborough your first port of call if you are looking to rent a property in the area.
AandA · 27 August 2023
Agent replied · 26 August 2024
Dear Aanda D
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI 'interviewed' four estate agents in Farnborough and settled on Romans, they moved very quickly to get our house marketed. Mike and Ashley were very professional as was Mia and Charlie. They stayed in touch throughout and i would not hesitate to recommend them to other sellers.PositiveQuality, Professionalism
Simon · 26 December 2021
Agent replied · 26 August 2024
Dear Simon Ward,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotI can’t believe how quickly Steve and…
I can’t believe how quickly Steve and his team got my property let.They are professional and honest people with a brilliant understanding of the market.I would not hesitate to recommend them to friends and family.Thanks again Steve and his team.
Lee · 16 December 2022
Agent replied · 16 June 2024
Dear LeeCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotSupport through arbitration
Issy York has been extremely helpful with regards a tricky tenancy. This has had to go to arbitration through the NDO scheme and she supported me collating all the paperwork in terms of invoices and work completed. Any questions she replied very promptly.
Kate · 18 August 2022
Agent replied · 16 June 2024
Dear Kate,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectati on in this instance.Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotAmazing customer service - Barnaby at Romans Camberley.
Have had such an easy and joyful experience with Romans Camberley. Barnaby has been incredibly professional and extremely helpful with every single question we have had and we have felt supported in every stage of the process, which has just made it so stress free! Thanks a million Barnaby!
Tanika · 12 October 2021
Agent replied · 24 August 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 5/5
TrustpilotWe highly recommend Lisa Fazal
Lisa has been our property manager for many years. She is always helpful and responds quickly to any concerns we have. Romans is a large property management company, but Lisa always adds a personal touch, and it is great to have one point of contact.
Anna · 6 May 2022
Agent replied · 24 August 2024
Dear Anna,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
★★★★★ 5/5
TrustpilotSmooth experience as a Tenant
I had a 2.9 year tenancy period with a property managed by Romans .Denise, our property manager, was prompt in carrying out maintenance tasks . My experience with Romans - Basingstoke was positive and I found them to be meticulous and professional.
Vik · 11 September 2022
Agent replied · 16 June 2024
Thank you again for taking the time to let us know how we did. We really appreciate it!
★★★★★ 5/5
TrustpilotGreat since Benjamin Nujeerallee took over…
Since Benjamin Nujeerallee took over as my property manager, things have massively improved over the shocking service previously received. Ben is quick to respond to issues and requests and progresses things well. Such a change. Thanks Ben.
Gavin · 10 March 2023
Agent replied · 16 June 2024
Dear GavinCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotKimberley Garcia Jones
Service was speedy and great! Special thanks to Kimberley Garcia Jones for helping me with my flat maintenace issue and even going the extra mile to assist me even outside work hours! She was very kind and quick with her responses. Many thanks again
Rach · 10 June 2022
Agent replied · 24 August 2024
Dear Rach,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
★★★★★ 1/5
TrustpilotReally disappointed in the Swindon (Taw…
Really disappointed in the Swindon (Taw Hill) branch. Not only did I feel as though they didn’t really care about anything (since they took over from Dewhurst). I’ve just had to deal with an issue that nearly caused a problem with my credit file. They notified Thames Water that we had moved in to the property we just moved out from! And I started to receive outstanding bills from Thames Water!! Luckily I know someone who helped me sort it.
Joe · 2 August 2023
Agent replied · 16 June 2024
Dear Joe Botwright,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
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