Every review we hold for the Farnborough office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI was really impressed with Romans
I was really impressed with Romans, Lorraine Eivers did an amazing job of updating us ever week and keeping on top of both us and the sellers to make sure the process was as quick and easy as possible, she was fantastic. The rest of the team were also excellent, when ever we spoke to them they were able to give us quick, accurate and up-to-date information on what was happening, they all seemed to work and communicate very well together.
Tori · 2 August 2023
Agent replied · 16 June 2024
Dear ToriCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 4/5
TrustpilotWell done Romans Yateley
My opinion of Romans as a company was not good but the branch in Yateley were so good it changed my opinion! Special mention to Jack Barton who was always available and his professionalism was second to none. So well done Romans and well done Jack
Wendy · 24 February 2022
Agent replied · 24 August 2024
Dear Wendy, We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
★★★★★ 5/5
TrustpilotThank You Romans from Reading Football Club
I want to thank everyone who assists Reading Football Club at Romans Estate Agent, Reading Branch especially Suresh Rana Magar, he shows superb customer service, assistance and professionalism and goes out of his way to assist our needs, I want to say that Romans is one of our top preferred agents, who I feel comfortable dealing with.
Lynne · 16 January 2024
★★★★★ 5/5
TrustpilotThanks to Roman Agent and her Move…
Thanks to Roman Agent and her Move Manager in my purchase. Move manager have had done a great job to help and liaise with my solicitor to shorten the consuming time and disputes. Hope Roman success in the future and keep it up.
Wah · 16 July 2022
Agent replied · 24 August 2024
Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 1/5
GoogleI don't recommend Roman's lettings. Agents are unresponsive and have lied on numerous occasions from when we first started renting up until after we left. Found them to be very unprofessional and lacking basic knowledge required for their jobs.NegativeResponsiveness, Quality, Professionalism, Value
TJ · 27 August 2022
Agent replied · 26 August 2024
Dear Sir/Madam
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleI cannot fault Romans at all! Charlotte has been absolutely extraordinary the last 2 weeks, with making sure I was always kept in the loop and being so quick and helpful if I had any concerns!
Thank you Charlotte for all your help, you’ve made my year already! :)
Emma · 27 August 2021
Agent replied · 26 August 2024
Hi Emma Beazley,
Thank you for the great review of our Romans Estate Agents Farnborough team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Relations Team
★★★★★ 4/5
TrustpilotVery helpful and supportive
Amy was very understanding and helpful. She replied very quickly and thoroughly to all my queries. I especially appreciated her help in clarifying practices in renting in England and little tips on how to approach looking for properties without getting overwhelmed.
Marina · 16 September 2022
Agent replied · 16 June 2024
Marina, Thank you very much for your kind review. Thanks, Amy
★★★★★ 4/5
TrustpilotSupport of property sale
Sale coordination agent, Hannah was very proactive and helpful helping to iron out issues along the way.
Nick · 7 June 2024
Agent replied · 16 June 2024
Dear NickWe are very happy we could provide you with a positive customer experience. Great feedback for Hannah Thank you.Kind regardsCustomer Care Team
★★★★★ 5/5
GoogleRoman's were great managing the sale of our house. Ashleigh Hiscox and Mia Chapman were always very helpful and responsive to our enquiries and very professional throughout. I would have no hesitation in recommending the Farnborough branch of Roman's for anyone looking to sell their house.PositiveResponsiveness, Quality, Professionalism
Verity · 27 August 2021
Agent replied · 26 August 2024
Hi Verity Marsland!
Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us.
Best wishes
Customer Relations Team
★★★★★ 5/5
TrustpilotKatie's assistance left a deep impression on me
I would like to take a moment to express my sincere appreciation for the exceptional assistance provided by Katie Page during my recent lease application process. I encountered some challenging issues that I believe few people have ever faced in this process, but Katie's unwavering patience and attention to detail were truly remarkable.I am grateful for the exceptional assistance provided by Katie Page during my rental process. She demonstrated remarkable patience in resolving the issues I encountered, and did so with empathy and kindness. I believe she is an outstanding representative and deserving of recognition.
William · 29 June 2023
Agent replied · 16 June 2024
Dear William ChauCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotVery smooth process to secure flat for Uni
Very smooth process to secure flat for my daughters final year at Bath Uni next year with her friend. very efficient , responsive and personable approach .would recommend. Thanks Amy as its not always like this!!
Paul · 20 February 2023
Agent replied · 16 June 2024
Thank you again for taking the time to let us know how we did, Paul. If you're ever in need of more help, please let us know! We hope you have a great day! Thanks, Amy
★★★★★ 5/5
TrustpilotAmy Southby-Forward has been…
Amy Southby-Forward has been outstanding. Professional, superbly efficient , friendly, objective and always available for advice . My flat was let within two weeks of initial consultation. Amazing! Her colleagues Saffron Willmott and Hettie Dewing both very effective and efficient added to the Romans Bath experience. I can’t thank you all enough.
Torben · 29 March 2024
★★★★★ 5/5
TrustpilotI have had a great experience and first…
I have had a great experience and first class services thanks to Romans Reading Property manager Jessica Phillips…Jessica Phillips professionalism is top notch…she possesses an excellent spoken and written communication skills and always provides useful, great and fast response and solutions to any queries I have which is amazing..thank you Jess for your excellent services
Satisfied · 25 January 2024
★★★★★ 5/5
Trustpilot5 starts for Stephanie and James
Stephanie and James made the process easy and were always available to answer any questions or contact the vendors to keep things moving. Even when an issue came up which wasn’t down to them, they did everything they could to resolve it in a timely manner. If I come to sell my property, I will do it through the Romans team.
Alistair · 3 September 2023
★★★★★ 5/5
TrustpilotThe Professionals!
I actually chose Romans to sell my property as the property I am looking to purchase is also through them and I thought it made sense, although had to negotiate a better rate in comparison to other Estate Agents. I have to say to date I have been impressed with the service received, the organisation seems very professional and there were a couple of things that I thought were excellent ideas such as having the Sales Team come round and see my house, meet me and ask any questions plus I could point out what I thought were the key selling points for my house. Having a professional photographer was also another nice touch and I hope that his skills help to sell my property! I found Jack Barton to be very professional and also liked that there was no pressure, I explained my current situation and he assured me that if I wasn't able to secure the right property I could withdraw from Sale.
Jacmar · 12 June 2023
Agent replied · 16 June 2024
Dear JacmarCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotFantastic service from Farnham Branch
Fantastic service from Farnham Branch. Staff really helpful, efficient and professional. I would definitely recommend for selling a property. Special thanks to Hannah, Luke and Jack on helping me so much through what was a very stressful time.
Joanne · 25 November 2022
Agent replied · 16 June 2024
Dear JoanneCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotVery professional Team
Very professional Team. Everything did go smoothly, on Time and we moved in to our new property
Adam · 12 January 2026
Agent replied · 24 January 2026
Dear Adam, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
★★★★★ 1/5
TrustpilotZero stars to be clear
Zero stars to be clear. Basingstoke branch didn't leave us impressed at all. Handful of viewings with little feedback, no click through stats despite being told wed receive them. Sent numerous correspondence which was ignored but they blamed each other. You deal with a branch manager for 5 minutes then a lot of inexperienced staff who I doubt have ever bought a house.
Carl · 26 June 2024
Agent replied · 24 August 2024
Dear Carl 10,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotMandy Tann is an excellent and a very professional Manager l.
Mandy Tann has been excellent in whatever she does in managing our property in Chineham. She is very well organised, prompt and handles the matters in a very professional manner. She is very courteous, polite and always willing to help.
N · 24 August 2022
Agent replied · 16 June 2024
Dear Tiwari,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotThank you Kerry!
After a absolute nightmare with 2 other companies romans was a absolute breeze with me renting my first property. Thank you so much Kerry for making me feel so comfortable with the whole experience and being so lovely!
Emily · 10 November 2022
Agent replied · 16 June 2024
Dear EmilyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotAston is such lovely person
Aston is such lovely person. Her visit was so professional, she get along well with my little son, she made him laugh! Her visit was so quick, didn’t even noticed and she was done with our 6 months property check.
Kinga · 22 August 2022
Agent replied · 16 June 2024
Dear Kinga,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotGreat Service
I’ve been with romans now for about 2 years, and it’s been a breeze especially Kimberley Jones , who’s always quick to respond to my emails, and handle any issues I have. She’s amazing and it’s been an exceptional service. Thanks Kimberley.
Olere · 17 May 2022
Agent replied · 24 August 2024
Dear Olere,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
★★★★★ 5/5
TrustpilotMove Managers make the process bearable
Romans assigns a move manager to help with the process.Our move manager, Natalie Stewart was incredibly helpful, responded quickly every time, and endeavoured to solve all of our queries or issues to the best of her ability. Top tier service.
Marvyn · 12 August 2022
Agent replied · 16 June 2024
Dear Marvyn,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
GoogleRoman's, Farnborough branch was very helpful in getting me a Flat to rent. Everything moved on smoothly, I thank Bethany OSullivan for her continued support and guidance.
John · 1 October 2023
Agent replied · 26 August 2024
Dear John Edwin Kiggundu
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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