Trusted Agent profile · Farnborough
★★★★★
1,673 reviews across 2 platforms
67 Victoria Road, Farnborough, GU14 7PL
Romans's office in Farnborough, at 67 Victoria Road, is rated 4.2 out of 5 across 1,673 reviews on two platforms, including 283 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Farnborough.
Every review we hold for the Farnborough office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent and efficient service from…
Excellent and efficient service from Kaitlyn during our check out, thanks for all your help !
Dear Sarah We greatly appreciate your 5-star review and the time you took to share your experience with Kaitlyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
4/5
TrustpilotProperty Manager review
Romans have been looking after our properties for many years.
Dear Lisa Olins, Thank you for your 4-star review! We're delighted to hear that you had a positive experience with Georgia. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team
5/5
GoogleI am delighted with the professional and sympathetic way you handled my late brothers property. A buyer was found within a few weeks of it going on the market, Jonathon and his team kept me informed and up to date all the way through , which was a great relief to me as I do not live in the area. Thank you guys for a service which was top notch.. Pauline Wright.
Thank you for your kind words and feedback relating to your dealings with Romans of Farnborough. I will pass your feedback onto Jonathan Stanton and the Romans Farnborough sales team. Best wishes and thank you for choosing Romans to sell your home. Louis d'Espagnac, Residential Sales Director.
5/5
GoogleI have had the pleasure of corresponding with a lovely girl called Charlotte Walker. Her professionalism and response time is second to none! She has made the experience of finding a place so much more simpler than I expected with her friendly, clear and concise manner. When looking for a new place I couldn't recommend a better agent. Thank you Charlotte!
Hi Luke, thank you so much for your positive comments about Charlotte at our Romans Farnborough branch and the great service you received. We are happy to have met your expectations and feel sure Charlotte will appreciate your feedback! Kind regards Customer Care Team
5/5
TrustpilotExceptional Service and Communication from Romans Tilehurst.
I recently began renting a property through Romans Tilehurst and I couldn't be happier with the service I've received. From the moment I first contacted them, I was impressed by their professionalism and dedication to providing excellent service.Steve, Nathan, and Lorraine from the Romans team have been incredibly helpful throughout the entire process. They were always available to answer my questions and address any concerns I had. Their quick response to my emails and telephone calls made me feel valued as a client and ensured that everything ran smoothly.The communication with my new landlord facilitated by Romans was top-notch. They acted as a bridge between us, ensuring that all necessary information was communicated promptly and accurately.Overall, I am delighted with my experience renting through Romans Tilehurst. Their commitment to providing outstanding service and their professionalism are truly commendable. I highly recommend them to anyone looking for a reliable and trustworthy estate agent in the area.Thank you, Steve, Nathan, Lorraine, and the entire Romans Tilehurst team, for making my transition into my new rental property a seamless and pleasant experience.
Dear Lisa,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotHighly Recommended
We were having trouble in finding a place and Romans Burnham were the most helpful of them all!David was our agent who was in constant communication, answered all our questions (even on the weekends!) and catered to our availability on viewing places. He helped us through the process of finalising with such ease.
Dear MariaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGreat experience with Romans Farnborough. The branch manager and lettings negotiator with all other staff were extremely helpful and made our move-in process smooth and stress-. Highly recommend!!! A great team in the branch.
Dear Haroon Chishty, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back … More
5/5
TrustpilotAbsolutely Fantastic…
My experience of Romans has been nothing but professional. The respect and courtesy afforded me was second to none. Mike and Luke went above and beyond. Their communication was succinct and they did not play games. They really have the balance right of acting for the vendor but also working with the purchaser to find acceptable middle ground.I have nothing but praise for Romans, its a pity that other estate agents are not as supportive and transparent.
5/5
TrustpilotRefreshingly good service
I have recently rented a home through Romans. What could have a a stressful process was made easy by Jon Randall.
Dear Jon We greatly appreciate your 5-star review and the time you took to share your experience with Jon. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
1/5
TrustpilotWorst letting team to work with
Worst letting team to work with. Specially the one called Simron Johal. They were nice on the phone and never follow what they say on the phone.
Dear Thisanthan Ravichandran We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards Customer Care Team
5/5
TrustpilotExemplary Service from Romans in Swindon
We have used Romans, formerly Dewhurst, since buying our rental property 8 years ago. In that time Christine Lancaster has excelled in looking after ourselves and our tenants with efficiency, courtesy and empathy.Dealing with and resolving any issues that arise. We are not residents in Swindon so having this reassurance that our property is well managed is vital.Thank you Christine Lancaster and keep up the good work. You are an asset to Romans Lettings in Swindon.
5/5
TrustpilotWe have been using Romans as our…
We have been using Romans as our lettings agent for over twenty years and Donna has been our property manager for the longest time. We have found that they are responsive to both us as landlords and to our tenants and have nothing but good things to say!
Dear Mario Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotMassive thanks to Sarah Boyens at the…
Massive thanks to Sarah Boyens at the Bracknell office. I contacted Sarah at 13:00 regarding an urgent issue, by 15:00 Sarah had sorted everything. Sarah also followed up the next day with the various people involved to ensure that I had total peace of mind. Brilliant service thanks
Dear DebsCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotAs a Landlord
As a Landlord, I found Tim Allan a delight to deal with, he actually left his desk to see my flat, and deal with problems hands on. (You can not manage a property sittng behind a desk).To those Landlords being tortured by their letting agents in Reading, I can only confirm that my experience with ROMANS Reading was very positive.I now have 2 flats with ROMANS Reading, and 1 detached property with ROMANS Woodley
5/5
TrustpilotRomans Wokingham Kerry and team
Romans Wokingham team and Kerry were a great help, specially that it is my first time renting a property in the UK. They were very patient with all my questions and the property check the box of everything I have asked for. Thank you Kerry and the team, I appreciate the support!
Dear Carina Prata BorgesCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleRomans Farnborough are a great team! I found Ashleigh very helpful in particular, she was always going above and beyond to help me and my family find the right home and she gave us an amazing service. The experience in general was amazing with Romans Farnborough, I would always use them in the future and recommend to family and friends. Thank you Ashleigh for making our experience a great one
Thanks for your excellent review of the service you received from Romans Farnborough and they will really appreciate your kind words! recommendations are a valuable source of business for us and can only be achieved by constantly working hard. thanks again and good luck!
5/5
TrustpilotMark Davidson at Romans was very…
Mark Davidson at Romans was very helpful when finding a new tenant for one of our properties, he did a similarly good job earlier in the year at another property and I'm pleased to say everything has gone smoothly. We let several properties with Romans and I'm always pleased when Mark is involved.
5/5
TrustpilotWe would like to say a big thank you to…
We would like to say a big thank you to David , he was helping our family a lot to find a house that really suits us! He is very kind, well informed, friendly and he does a brilliant job! Thank you again, David! Was a pleasure to meet someone like you.
Dear RoxanaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotOrginally a probate valuation enquiry
Orginally a probate valuation enquiry, Stephanie thought outside the box and brought along her colleague from the groups auction house. While we decided what to do with the property and during the auction process Stephanie kept in touch and even took the metre readings when we completed, thank you for your personal interest in our property sale
Dear Sez For,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotMark Davison was in charge of the…
Mark Davison was in charge of the entire process of our new home. He has been professional and efficient with all the questions and documentation we need! Thank you so much!!
Dear Soraya UquillasCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotSeamless experience!
Seamless experience!Lucy made this usually stressful process really easy and stress free, seamless. Really loving the new place we feel really happy and know we can contact them if we have any issues in the future ! Would recommend over other agents we’ve used in the past !
Dear BeckyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotAndrei & Roman's Wokingham - 5* Experience!
Andrei and the team at Roman's Wokingham have been clear and attentive throughout my experience with them. Giving me all the necessary information, and helping me arrange extra viewings when I needed them. Would 100% recommend to anyone who is undertaking the daunting task of flat hunting!
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotVery helpful
Matt, Bethany and Ben were really helpful with buying and selling a house and a pleasure to deal with. I would recommend them.
Dear HCCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Ben, Matt and Bethany a 5 star rating! Many thanksCustomer Care Team
4/5
TrustpilotStacey Cowap was very reliable at…
Stacey Cowap was very reliable at getting back to me with various issues etc, general help and other dealings with the landlord and third party companies that have done work at the property that I rented during my tenancy and has been professional about it all.
Dear Eddie We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Farnborough.
