Romans Farnborough reviews

★★★★★ 1/5

Trustpilot

Poorest experience one can possibly…

Poorest experience one can possibly have of an estate agency … they define the unfortunate reality of the world we live in… the crooks always get away with unlawful behaviours that end up costing money to contract abiding tenants … long story short I moved into one of their leased property in August 2021. Upon moving in, the premises were dirty and I was advised that a professional clean would allegedly occur before moving in … allegedly was indeed the word… it never happened … so here I was cleaning a flat dirtied by someone else to be sure it would be germ free for myself and my partner. 1.5yrs later I end up surrendering the premises early due to the landlady never complying with her contractual duties, refusing to replace her white good of a fridge/freezer that had been playing up within the first 6 months into the property which ended up dying on me over night resulting in the loss of over £300 worth of Costco meat.. The final draw was that my health substantially declined so I decided to surrender the key a week early and have the property professional cleaned and to thank me Romans estate agents conducted multiple visits, accrued additional bills linked to their use of lights, dirtied the premises and had the audacity to ask that I pay for their cleaning bill and fictional damage that would have allegedly happens at the premises … we are now dealing with THEIR ombudsman who deals with deposits to decide if I have indeed retuned the premises in a better state than they were given and if I have of not damaged something that was left working in perfect order given the Images that I have provided …. ROMANS DO NOT LOOK AFTER TENANTS THEY LOOK AFTER THEMSELVES AND THEIR LANDLORDS …. Shame on you

Julie · 27 June 2024

★★★★★ 5/5

Google

Romans have been friendly, helpful and professional throughout the whole sales process. I have recieved regular updates and sound advice. I would highly recommend them.

Angeline · 26 March 2026

★★★★★ 5/5

Trustpilot

Rental property

I have had a good experience using romans to rent a lovely property. Romans made the whole process as simple as possible for me and Jonathan Randall in particular had been my main point of contact. He has been very thorough, prompt and helpful at all times. The whole process completed in 10 days. I would like to thank Jonathan for all his help and making the experience smooth and positive for me.

Melissa · 28 December 2023

★★★★★ 5/5

Trustpilot

Romans have delivered an incredible…

Romans have delivered an incredible service in helping us find a house. It was the excellent reputation that made us choose Romans, and they did not disappoint in any way. I would like to express a special thanks and appreciation to Anais our letting advisor, who provided the most professional service. You made this whole process much easier than it could have been. Everything went very smoothly. We want to express our appreciation for the way you took the time to understand exactly what we were looking for and for the great communication. It made all the difference.

Yve · 28 June 2023

★★★★★ 1/5

Trustpilot

DO NOT RENT WITH ROMANS

Threatened firstly with you have to take their zero deposit scheme or the landlord won’t accept you.When we moved in, our rental house had apparently been ‘professionally cleaned’, funny how there was remains in every kitchen cupboard and mud on the carpets, must all be part of that ‘sparkle service’ we were charged for on check in.When moving out 1 years later, the inventory report they took was remarkably more detailed than the check in report on entry. We left that place immaculate, yet every tiny scuff, hole, latches added from previous tenants was attributed to us and a fine was charged.They bully you into paying or go to arbitration and pay more money for that. I will never be renting from Romans again and just hope somebody reads this and decides to save themselves the awful experience that we had. It’s the fact they actually fine you for their scams that really infuriated me.My experience from Romans left me feeling like I was a cash cow for them to milk as much money from as possible. Romans is a terrible company to consider letting from, I hope you don’t make the same mistake that we did. Let these incompetent, unprofessional and hurtful people go out of business.

Paul · 19 June 2024

★★★★★ 5/5

Trustpilot

Easy and helpful service from Romans Reading

We contacted number of letting agents and Companies. Some not responded at all or just make our moving hard. Finally we meet Romans Letting Reading and through their system we moved to new house just in few days. Easy, non complicated guide system, we also visited office to pickup keys, have had additional question about advice of later house purchase and mortgage. Every-time we meet helpful professional people who know their job. Special thanks to Sang and Kimberley.

Jaromir · 20 August 2023

★★★★★ 5/5

Trustpilot

Wonderful

My experience with Romans was lovely from day one. Mark P. was wonderful, he made sure I found exactly what I was looking for in my new flat and has kept up amazing communication throughout the process. It's a huge move for me down the country, and I feel a lot more at ease knowing how smooth everything has gone so far and how updated I have been kept on everything. It's all been so clear and straightforward. I can't say enough good things about Mark and Romans in general, I definitely trust I'm in good hands here!

Amy · 25 August 2025

★★★★★ 5/5

Trustpilot

Romans continue to Impress:

I have had the pleasure of renting out properties with Romans for many years, and recently in buying a property with them. During this time I’ve always been thoroughly impressed by their staff and their level of customer service and support. I would recommend Romans to anyone wishing to rent out or sell their property. I’ve been particularly impressed by Debra Barman, Senior Property Manager who continues to deliver. She has great attention to detail and is quick to respond to any questions/issues I have, thus giving me the feeling she is on top of her game. I have the utmost confidence in her abilities to effectively manage my properties, and she often goes above and beyond to help support me. I’d also like to thank Deborah Grierson, Senior Letting Consultant for her continued support and professionalism. Both are a pleasure to deal with. Keep up the great work.

Stuart · 20 June 2023

★★★★★ 5/5

Trustpilot

Sophia supported me from viewing to…

Sophia supported me from viewing to actual move in. Her contribution was quite timely as I was going through a critical time personally and that support immensely helped my family & I.

ADESOLA · 21 January 2026

★★★★★ 5/5

Trustpilot

Top class service

We have rented two properties through Romans and have Always found the whole team in Swindon very helpful. However our usual contact is Danie Brock and her attention to detail and customer service is exceptional. She always returns calls and sorts out issues that are satisfactory to both the tenants and landlords. Thank you Danie for your excellent service

Bernadette · 21 April 2022

★★★★★ 5/5

Google

Good communications throughout the selling process for my home. I live abroad and therefore a lot of communication was necessary to let me know what was happening. All together a good experience with minimum stress for us. Mike and Mia were excellent - thank you

Michael · 27 August 2023

★★★★★ 5/5

Trustpilot

Although a lot of negative reviews on…

Although a lot of negative reviews on here, I felt I needed to write a review stating that my experience with Romans Group was excellent. That was due to Sabina Jousif, the Lettings Move Manager. She was efficient, well organised, always got back to us straightaway and dealt with any enquiries promptly. Thank you so much Sabina for making moving home less stressful! Daniela

Daniela · 30 June 2021

★★★★★ 5/5

Trustpilot

Amy was absolutely wonderful and made…

Amy was absolutely wonderful and made the the whole process so easy. She was so professional but at the same time very genuine, and we got a sense that she really cared about our family. Couldn’t have asked for a better person to guide us through the rental process.

Mark · 25 April 2023

★★★★★ 5/5

Google

Thankyou Lisa Fazal for incredibly managing the property issues.

Rozeena · 12 July 2026

★★★★★ 1/5

Trustpilot

So poor

So poor. The inability to communicate and keep myself as a tenant updated is well below the standard expected. Emails not being responded to and appointments (multiple) canceled with hours to go with no explanation or apology is simply awful. As a previous landlord and now some experience as a tenant I won’t be recommending or returning to ROMANS. I hope for the sake of the company that it’s just the Camberley branch which is so poor. Customer experience is everything and sometimes a little apology goes a long way.

Mr · 28 May 2024

★★★★★ 5/5

Trustpilot

I recently had the opportunity to work…

I recently had the opportunity to work with Anais Payne as my house agent during the process of renting a property. Overall, my experience with Anais was positive.Anais demonstrated good communication skills throughout the transaction. She was responsive to my inquiries and kept me informed about the progress of the rent. She promptly addressed my concerns and provided clear explanations when needed. Her knowledge of the real estate market and local regulations was evident, and she provided valuable insights and guidance during the process.I would recommend working with Anais.

Mihai · 23 May 2023

★★★★★ 5/5

Trustpilot

Hat tip to Kim and her efforts of late

My partner and I have been tenants at the same property for four years that is and has always been managed by Romans. Kim, our property manager, is due a shout out for the hours she puts in to looking after our flat, tenancy and rights since she took over our tenancy. It feels as though Kim ensures our landlord and ourselves are well informed, looked after, heard and reasonable. Whilst there have been a few maintenance issues over the years with one particular issue persisting, Kim has made us feel like resolving it is a priority (as I expect she does for everyone when it is a legal requirement to have said issue rectified, which it is in our case) and although it must be arduous and repetitive she’s professional, persistent and stays in contact. I have no doubt that she has a fair and decisive approach to her work (but she’s also a good crack on the phone).

Caro · 23 May 2024

★★★★★ 5/5

Trustpilot

Mandy and the team at Romans have been…

Mandy and the team at Romans have been nothing but brilliant with our tennancy in Gunwharf. We used the flat for multiple employees over the last 2 years and the team have been very helpful with all queries and any small issues that have risen over that time.Thank you!

Charlotte · 14 April 2023

★★★★★ 1/5

Trustpilot

Romans Bracknell

Romans Bracknell - TennantSo I've recently vacated a 1 bedroom flat and handed back to Romans after living there 3 years. My experience.Romans have zero interest in your property after you have moved in, a 6 monthly check was done and I sometimes received the report, with no problems highlighted.During my notice period, I had a very rude phone call from one of there letting managers, resulting in me hanging up. Move forward to the move out and final inspection. I repainted the bedroom to white and also a hallway, the place was thoughroly cleaned including shampooing the carpets. I even sent photos directly to the landlord who was very happy and we left on good terms.The Romans report was conducted and was awful, it picked up every last item it could, ignoring the fact it hadn;t been renovated for at least 20 years and was showing signs of wear and damage from previous tennants - were talking chips on kitchen cupboards, discolouring of light switches etc. It ended up with the landlord insisting Romans release my deposit, which they finally did 3 weeks after I had vacated.So - go into an agreement with your eyes open, expect them to try everything to keep your deposit. and best suggestion, avoid altogether. Rude, unprofessional senior lettings manager and quite devious with the final reports.To save Romans the time of the pointless response please see below.Dear Customer,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercareatlrg.co.uk we will be happy to look into this for you.Many thanks, Customer Care Team

Martin · 19 May 2024

★★★★★ 5/5

Trustpilot

They have sold 4 units for me recently

They have sold 4 units for me recently. All completed. Great service and follow up. A go to Agent for management and sales in Reading

Jeremy · 9 March 2026

★★★★★ 1/5

Trustpilot

Romans is absolutely the worst ever

Romans is absolutely the worst lettings agent I’ve ever ever had the displeasure to deal with.They've left my tenancy property unmaintained, denied liability for fixing them including heating during winter, charged extortionate fees for cleaning, and followed up with communications months later and charged for poor communications during arbitration. Utterly clueless communications and without a care for tenants in the world.I've also sold several properties - both with Romans and without high street real-estate agent in the UK myself - don't bother with high street real-estate agents if this lot are anything to go by (their agents will all get paid a flat fee anyway if your house sells for 100k more or less - hence they will all value high, then high pressure to take the 1st offer!).Instead of thousands of fees for poor service, one can easily save money by using one of many on-line sales agents that charge you literally pennies (Strike is one, there are many similar).I would strongly recommend anyone considering Romans as their lettings agent to pick another agency due to the shambolic customer service and dreadful after care. I have little doubt it will be a similar experience once you've signed for them as seller, and you will be locked in for month/s.Avoid at all costs.Happy to provide Trustpilot full documentation if required for this shambolic company.

Mathew · 22 April 2023

★★★★★ 5/5

Trustpilot

Excellent and efficient service from…

Excellent and efficient service from Kaitlyn during our check out, thanks for all your help !

Sarah · 14 May 2026

★★★★★ 2/5

Trustpilot

Renters beware!

They're objectively the worst estate agents we ever had while we rented. If you consider renting a property from them (and I can't blame you, since it is important to find a property you like), read below to make sure you're not caught off guard.1) Beware of the contract. Ours assigned a compulsory +5% increase Year on Year on the rent, with no room to negotiate. So take the time to calculate how much that represents in terms of rent in 3-4 years. For us, it added about £200/month over the course of 3 years.2) Beware of the tenancy notice clause! Our contract requested 2 months notice TO END ON THE DAY RENT IS DUE! That means, if rent is due on the 5th of January and you give notice on the 6th of January, then your notice will end on the 5th of April, which would basically be 3 months notice, not 2! I let you imagine the headache in terms of aligning dates if you are moving elsewhere...3) Checking In: Make sure you take lots of date-stamped pictures (we did) and also videos. It will come in handy at the end of the tenancy. Read on. 4) In the first year, they'd warn us of an upcoming property check almost every 2 months. I checked in the contract: there is no mention of what is a reasonable amount of property checks. To add insult to injury, they'd say they'd come at some time between 9AM and 4PM (nice and vague, not helpful). 3 times, they didn't turn up. 3 times! When I got in touch to ask them to stop booking property checks, or to actually turn up, and to at least apologise for not turning up, they simply replied "yes we will be there next time". They eased off the property checks, but never apologised for wasting our time, waiting at home for them to turn up. Again, this happened 3 times.5) Checking out. We checked the contract. Nowhere did it mention that it should be professionally cleaned, so we spent several days cleaning the house to a point where it was cleaner than when we moved in. Yet, because we did the cleaning ourselves they didn't bother checking the state of the house and tried to charge us nearly £500 for deep cleaning. £500!! A good cleaner charges £12/hour. Did someone really spend 40 hours cleaning a house that had already been cleaned? The irony of it is that the cleaning company they used states: "As a minimum, you need toreturn the property as you found it (with some allowance for fair wear and tear). If the propertywas not cleaned to a professional standard when you moved in, you will generally not beobligated to professionally clean the property when you move out. Landlords cannot insist thatyou return the property in a better state compared to when you moved in." Needless to say we disputed this charge and won our case. I bet the landlords weren't pleased to be £500 out of pocket thanks to Romans!I hope this review will help you avoid these nasty pitfalls, if you rent with them. In the 3 years we rented with them, we must have had nearly 10 property managers. Make of that what you will...

Jonathan · 7 May 2024

★★★★★ 4/5

Trustpilot

Property Manager review

Romans have been looking after our properties for many years.

Lisa · 25 June 2026