Trusted Agent profile · Farnborough
★★★★★
1,671 reviews across 2 platforms
67 Victoria Road, Farnborough, GU14 7PL
Romans's office in Farnborough, at 67 Victoria Road, is rated 4.2 out of 5 across 1,671 reviews on two platforms, including 283 Google reviews rated 4.7.
Every review we hold for the Farnborough office, from every platform, shown as written. First names only.
5/5
TrustpilotVery professional service
Very professional service. I got the asking price for my house in a matter of days. There was always someone available to answer questions or deal with glitches.
Dear DinahCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotFantastic Customer Service
We were the buyers so technically not the client but Romans made buying a house the best experience it could possibly be. We took their advice on having a mortgage advisor, Morgan who was brilliant and was available even on his day off to answer my questions. Catherine our move manager was absolutely on it and made the whole process so much easier. They really do offer a 5 star service and I would have no hesitation in using them again in the future. Well Done.
Dear LorraineCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Morgan and Catherine a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotOver the many years working with Romans…
Over the many years working with Romans and in particular Kimberley Garcia Jones would like to express that I have always received exceptional service without fail from Kimberley covering all aspects on the rental of my property. She always gives peace of mind and i do not have to worry on anything on the management of my property.Graham Evans
Dear Graham,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotDonna our property manager have been…
Donna our property manager have been amazing throughout, she made everything easier for us and always very helpful. She deals with all our queries promptly.I cannot recommend Donna enough. Donna you were an absolute gem and we were very lucky to have someone like you helping us when need it along the way.
Dear EmiliaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotOutstanding Customer Service!
I wanted to provide a good review on one of your staff members. Scott from Romans Bristol was absolutely amazing when we were looking for a property to rent in the Bristol area. He went out of his way to accommodate all our needs and made our move in process super easy. Highly recommend his services and very kind manner, it was very much appreciated.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotShould have been with them since the beginning…
This was the third estate agent we had turned to to sell our house. We had already wasted 6 months, 3 with an immensely inept agent however, when we approached Ben, he listened to our previous experiences and in his cool, calm, collected manner, he reassured us that none of our gripes would be repeated. I left their office wanting to believe what he had said, half-doubtful he would keep his word based on my previous experiences with other estate agents. I shouldn't have questioned it really. Interest in the property doubled and his team constantly kept in touch. Mia and Oli were also superb with their friendly, positive, progressive approaches, making us feel at the centre of sale but doing ALL the work on our behalf. Ben practically guaranteed a sale when I first met him and he stuck to his word. They found a buyer within three months. Such a professional approach that took the huge pressure of selling our property away from us. I was a fool not to have gone with them from the beginning. Amazing efforts, thank you so much for getting us over the line.
5/5
TrustpilotPooja has been brilliant!
Pooja is leaving us as one of our property managers, and will be missed. I have been a customer of Romans for 11 years, over this time I have had many different property managers from my properties. I’ve never felt the need to write a review but she has been so good with us, super helpful and we really appreciate that.
Dear Vik,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotRude and unprofessional behaviour
Been treated very rudely over phone as we were on holiday for 10 days after a viewing and putting our offer .. we kept explaining our situation that we are on holidays and will be back but this person named Adam Colvim kept calling and pestering inspite of us explaining him so many times and finally asked us to never call again ???? Is this the kind of customer service you offer, do you not understand someone’s personal space .. we would take this bigger as we have call recording on the phone and make a formal complaint .. sad to see such behaviour
5/5
TrustpilotVery happy with Donna-Marie Brant at Bracknell
Donna-Marie Brant has been looking after our rental flat for a number of years now. She is no nonsense and gives relevant, practical advice when dealing with issues which is what we like. Everything is dealt with efficiently. We have no hesitation in recommending and thanking Donna for all her continued hard work.
Dear MelanieCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe have recently sold with Romans in Farnborough and I must say the service has been amazing. Ashleigh Hiscox has been so helpful and made the experience stress free. She is professional, friendly and could not do more for us. Charlie and Mia in the sales team have also been a pleasure to deal with. I would thoroughly recommend them. Keep up the good work guys.PositiveResponsiveness, Quality, Professionalism, Value
Hi Kirsty Field! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Customer Relations Team
5/5
GoogleMy wife and I have recently used Romans services to sell my late mother in law’s house…from start to finish Thomas and the team have been excellent with communication and support in the process. I would highly recommend their services..Many thanks
Dear Phil Mason Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotKimberley is our Property Manager for…
Kimberley is our Property Manager for some years now. We truly value her knowledge and advice on our two properties. She is always professional and yet friendly. We depend on her a lot and dread to think of her ever leaving Romans. So good to have her as the go to person and she is easily accessible via email or telephone.
Dear Martina,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
TrustpilotYateley branch
Catherine, Kyle and Chris, (Yateley) were always on hand if needed. Not pushy, just in the background with little updates. They were efficient, courteous and knowledgeable. We were unsure if we were going to sell when Christ came round, but he continued to reassure us that it was our decision, and they would be there, if and when the time came. Kyle spent time going over the finer details of our requirements and Catherine, well, wow, what an asset to the company. There were days when we just didn't think it was going to happen, but she was brilliant, and assisted us smoothly through. Even passing on messages from our buyer to us, and visa versa. Which I am sure was above and beyond! Thank you one and all!
5/5
TrustpilotA big thank you to Katie Page who has…
A big thank you to Katie Page who has been super helpful from start to finish, getting back to me quickly with any questions I had and gave really clear answers to everything. The process was very smooth and I felt well supported by the team, especially Katie so thank you again!
Dear SamCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotFrom my first contact with Romans it…
From my first contact with Romans Tilehurst it was a seamless transaction. Mark was very approachable and explained everything fully and put me at ease straightaway. I later met the manager Steve who took time out to go over a couple of points for me, nothing was too much trouble and Nathan was very responsive, they are a great team, well run and very customer friendly, i highly recommend them.
5/5
TrustpilotWould Like to give a heart felt…
Would Like to give a heart felt thankyou to the team at Romans Tilehurst for their excellent professional help in finding our brother and his children a property to rent after a difficult time, a special mention to Steve Chitty, Dan Hine and Lloyd Jacques for going above and beyond, including dealing with any issues immediately, would highly recommend Romans Tilehurst.
Dear Helen,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleCharlotte Walker has been amazing to deal with during our move in process, although we are still yet to move in, Charlotte has been so responsive and professional throughout. She has gone above and beyond to get us pieces of information we need to help with our move (as we couldn't visit ourselves due to lockdown), and I would recommend anyone to deal with Charlotte.
Hi Hannah, thank you for your kind review. We are happy to pass along your comments and so pleased that Charlotte at our Romans Farnborough branch has provided you with such an excellent service. Thank you Customer Relations Team
5/5
TrustpilotGreat experience from the Tilehurst team
This was my first time using this company and I would definitely be using them in the future for any property related business. Dan Hind has been nothing but helpful and a pleasure to contact. Every issue or question i had was promptly rectified and answered. I would highly recommend Dan and the Tilehurst team for ANY property accusation in Reading.
Dear Damian,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGreat Experience
We viewed a property that we loved in Caversham, unfortunately the offer didn’t go through but luckily Chloe was very quick to send us properties that were even more suited to what we were looking for. When viewing properties, she had our best interests in mind. When we found another property we loved, she supported us in the application process and has been supporting us promptly with the next steps. Thank you Chloe @ Romans Caversham!
5/5
TrustpilotGreat service from Romans
My late brother used Romans for the letting of his flat in Winchester for some years and always spoke well of the service they provided.When he passed away, I contacted Ceri at Romans and she was so very helpful and understanding, and supported our family as we sorted out my brothers affairs, and kept us informed of any and all matters relating to the ongoing tenancy.I thoroughly recommend Romans and thank Ceri in particular for her help over the year since we took over the flat.
5/5
Trustpilotfast efficient service
Anais has been very helpful in our search and eventually finding a new home in a few days for my family and I. Due to my work schedule, I was not always available for processes required and Anais has been very patient with us. We are looking forward to moving in in a couple of days.
Good AfternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotMark Porter is very helpful and full…
Mark Porter is very helpful and full of experience.He is in Tilehurst and Newbury Romans .He is an about pleasure and would recommend anyone to go in and engage with him if they are looking to rent or let a property. He communicates well and kept me completely up to date with the process of letting through home. We appreciated and understood the peace of mind he gave me, when they touched base with me each day. A huge thank you to Mark.
1/5
TrustpilotThey share your private info to 3rd parties without consent
I signed up with this agent today to see a property for sale. It’s been a nightmare thus far. I’ve had my details shared to agents in my area ( despite being listed and contracted already for the sale of my home), which I did not give permission for. I’ve had spam emails addresses to Mr, despite being the MRS with the details logged with Romans (insulting and sexist much?). I’ve had the booking cancelled because the vendor won’t do viewings on weekends (they clearly don’t want to sell, so why is it listed on Rightmove?This whole thing has been a debacle and all because I shared my email ( which I had to spell out 6 times on 2 phone calls because they got it wrong) and phone number to be listed and vetted for the viewing. These agents are muppets and so incredibly unprofessional.. don’t bother! Go elsewhere they will mess you around and breech privacy laws to boot!!!
Dear Sara Reynolds,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.Many thanks, Customer Care Team
5/5
TrustpilotThe whole process was smooth
The whole process was smooth The initial contact, the viewing, the checks and the moving. Mark and Lorraine were very helpful and made everything easier.Would strongly recommend using Romans any day
Dear Bridget ZhakataCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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