Trusted Agent profile · Farnborough

Romans Farnborough reviews

4.2

★★★★★ Great

1,671 reviews across 2 platforms

67 Victoria Road, Farnborough, GU14 7PL

Romans's office in Farnborough, at 67 Victoria Road, is rated 4.2 out of 5 across 1,671 reviews on two platforms, including 283 Google reviews rated 4.7.

Google logo

4.7 / 5

283

Reviews on Google

This office

Trustpilot logo

1,388

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Farnborough office, from every platform, shown as written. First names only.

5/5

Trustpilot

As a Landlord

As a Landlord, Romans and before them Dewhursts have looked after me for many years and provided an excellent service, particularly Christine Lancaster, who is immensely patient and professional and the team as a whole are great to deal with. David Fielder

Gone · 1 May 2024

Agent replied · 16 June 2024

HiThank you for your review and we are so pleased to read that both Christine and the team provided you with a professional service.Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team

5/5

Trustpilot

Very helpful staff

Hi,Thank you Catherine McN and Jordan R for your wonderful job, for making sure everything was going as it has to, for following my case all the working days from morning until evening with a lot of perseverance/persistence.Only with your help everything became achievable and had a successful result in time.Thank you Romans.

B · 25 August 2023

Agent replied · 16 June 2024

Dear B AllCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

As first time buyers

As first time buyers, I can’t recommend Romans any more if I tried. We initially got a call from the team who suggested a house they thought we would love - I didn’t believe them at first! We had been looking for quite some time and we realised we were very fussy buyers.. well Romans completely understood our requirements and went above and beyond to make our journey to buying a house smooth and easy. I can’t thank Dan, Luke and Holly enough for all of their hard work, staying up out of hours to get the job completed, they really went above and beyond for us! So Thankyou very much for everything!

Daisy · 23 December 2023

5/5

Google

I approached 3 local estate agents in early Aug 17 with view to selling my property quickly and at the best possible price. After getting 3 separate valuations I chose Romans. The agent Tom was professional and proactive he also recommend he could achieve an excellent price. (he provided recent valuation & sale history evidence to give me confidence) In mid August the house was advertised and the viewings were very professional & efficiently handled, needless to say the house was sold within 13 days. I had the best possible outcome, property sold at the asking price on 1st Sep 17. Can't recommend them highly enough, give them a try?

Michael · 28 August 2018

Agent replied · 26 August 2024

Thank you for your excellent review on Tom and the team at Romans Farnborough and it is great to see that you would highly recommend us to anyone selling in the local area! We work very hard to constantly improve the service we provide and even better when it is recognized by our clients! thanks again! Scott Caudwell Senior Manager Romans

5/5

Google

I arranged a viewing with Romans Hampshire late in the day in mid October and Ashleigh was extremely efficient in getting things ready for me, especially considering that I was coming the next day from Bedfordshire. I was about 20 minutes late for our meeting due to traffic on M25 but her team was very understanding. I saw mortgage advisor Robert Wheeler who helped me get a better mortgage and then her colleague Melissa drove me and my friend around to view the selected houses.

Ekaterina · 28 August 2018

Agent replied · 26 August 2024

Thank you for your excellent review of the team at Romans Farnborough as they all work very hard and nothing is too much trouble for them when it comes to delivering a great service! we are delighted that you have had such a good experience with us and thank you for taking the time to write a review. Scott Caudwell Senior Manager Romans

5/5

Google

My partner and I want to leave a review of praise for Ashleigh Hisox at Romans in Farnborough. We are first time buyers and Ashleigh was nothing but friendly, supportive & informative throughout the process of us finding our first home. We viewed multiple property's with varying agents and she really went above and beyond to make it feel personal and explain everything we needed to know. We didn't end up finding our first home through romans , but when the time comes to move again, Ashleigh would be the first call we would make. Thank you so much!

Debbie · 28 August 2018

Agent replied · 26 August 2024

Excellent! what a great review of Ashleigh and the team! they all work so hard to provide the best service they can and it obviously works for our clients, both buyers and sellers alike. thanks again for taking the time to post a review. Scott Caudwell Senior manager Romans

5/5

Trustpilot

Seller's Feedback

I am writing to extend my deepest thanks to Michael Page and the rest of the Romans team for their exceptional assistance in selling my house. This was my first experience with selling property, and I could not have asked for a better outcome. The property was exchanged and completed within five months of my initial contact with Michael. I was assigned a dedicated viewing manager who kept me informed about all viewings and responses. Additionally, I was assigned a dedicated move manager who assisted me with all solicitor-related queries from the buyers' side. This manager made sure there were no delays from either side. Michael's guidance in listing the property at the right price and helping me navigate my circumstances and market conditions was invaluable. In short, I was thoroughly impressed with the quality of service I received from Romans. I would not hesitate to recommend Romans to all my friends. Once again, thank you to Michael and the entire Romans team for their hard work and dedication.

Vikas · 21 December 2023

5/5

Trustpilot

Great company

Ben has been amazing, alongside his able and willing team they have been personable and extremely consistent in delivering results! They are selling five of our properties and all look amazing thanks again

Elliot · 26 September 2024

Agent replied · 23 October 2024

Dear ElliotCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Ben and the team a 5 star rating! Many thanksCustomer Care Team

5/5

Trustpilot

A team effort

Everyone on the team that we interacted with at Romans (Matt Monk, Jack Bowden, Samm Hooker & Hannah Russell) were pleasant, professional and efficient.Jack went above & beyond trying to help resolve a fence issue with a neighbouring homeowner.

Grant · 15 June 2024

Agent replied · 24 August 2024

Dear Grant MelvinCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Lisa has provided prompt and professional advice and support on a regular basis. This has been of great value to me.

Sandra · 12 June 2026

Agent replied · 12 October 2026

Dear Sandra Rushmer We greatly appreciate your 5-star review and the time you took to share your experience with Lisa. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Trustpilot

Renting with Romans

We recently rented a property through Romans in Basingstoke. The agent assigned to us was Megan Cathers, All I can say is "What a STAR!". I had technical difficulty with the Romans Portal, Megan solved the problem after consultation with the technical team. She also arranged numerous visits to the property so the I could take measurements etc. I realised that I had left some items at my previous property and she organised a date for me to go and collect. Megan is a complete professional, knowledgeable, empathatic and with a sense of humour! An asset to Romans in every sense,

Tony · 14 December 2023

5/5

Trustpilot

Being a landlord with Romans

I have been a landlord for a while now and most recently been allocated Denise Hurn as my letting agent. Denise has been great. always there to answer questions and provide advise. With my time as a landlord coming to a close Denise has walked me through the process leaving me feeling confident that everything is going to plan.

Neil · 14 February 2023

Agent replied · 16 June 2024

Dear NeilCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

A big shout out to Kerry and Abbi!

Roman’s team have been very helpful and patient with all my queries starting from visiting to signing the tenancy.Would highly recommend Roman’s for their services as they are very professional and considerate to our needs, always on top of things and providing timely assistance when required.A big shout out and thank you to Kerry Moody & Abbi King!

Mr · 17 March 2023

Agent replied · 16 June 2024

Hello Mithun,Thank you so much for taking the time to write a five star review for Kerry and Abbi. It's always good to see our staff providing such wonderful service.Many thanksAlistair Schorah - Acting Lettings Manager

5/5

Trustpilot

Romans Windsor

We have worked with Romans over a number of years and they have handled the letting of our property well and in a professional manner.

MR · 12 May 2026

Agent replied · 31 May 2026

Dear Mr Rob Kershaw We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Trustpilot

Fab Team

Adam & Joshua in particular have been amazing through this very tumultuous journey over the last 13 months. Can’t forget Ollie in the earlier days and Izzy for a while too - all of whom helped us navigate a very difficult sale. We really appreciate all the hard work and effort they put in to selling our property and I’m sure are just as glad as we are to have finally exchanged contracts! As much as I enjoyed working with them, I’m equally glad that this will soon be over!!

Madeline · 4 October 2024

Agent replied · 23 October 2024

Dear MadelineCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving the Izzy, Ollie, Adam and Joshua a 5 star rating! Many thanksCustomer Care Team

1/5

Trustpilot

Poor service - Lower Earley

Dealt with Adam Colvin, the manager of the Earley office. Really poor service in arranging a viewing. First, keys not available (told this 1 hour before viewing even though booked 3 days prior). Second, Adam called to re-confirm another viewing 2 hrs before appt, then on our way to the property, he called to say property not available. Very poor comms and service.

Ash · 8 September 2022

Agent replied · 16 June 2024

Dear Ash,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team

5/5

Trustpilot

Very Satisfied First time Buyers

My husband and I have just bought our first home together 🏡. We completed in just about 3 months!We have dealt with most of the estate agents in and around High Wycombe during our search in the last two years, but none of them compared to the treatment we received from Romans Estate Agents (High Wycombe)Lovely Stephanie arranged our viewing and was there beside us patiently through the entire process. Thank you Stephanie. James! Thank you for always being there and chasing things up for us.Everyone we interacted with from Romans during this process were very helpful. Would definitely recommend 💯

Nisha · 6 December 2023

1/5

Trustpilot

Please stay away from them

Please stay away from them! I am a tenant. At first, I was OK with the fact that they offer no real service. No information about the house's utilities. Only an exhausting, time-consuming induction process. When the tenancy started I kept receiving messages that I needed to pay the rent on time to avoid consequences. The payment was taking place automatically via a Bank standing order, created by an associate of theirs. Months of harassment and they never admitted their wrongdoing!Today they sent someone to enter my property, to check for a leak.They didn't have my consent!!!2 days' notice, and they come into your home uninvited!!!If you like being bullied and having people paying visits when you are not present, rent a home from Romans.

Chris · 2 October 2024

Agent replied · 23 October 2024

Dear ChrisWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards Customer Care Team

5/5

Trustpilot

5* Service

I would like to mention how easy the process has been. I have never rented a property before and Nathan has been so helpful. He showed us around the property, he was very professional and knowledgeable! He has been great with helping us through the next steps also. I would definitely recommend using Romans Tilehurst. Thank you Nathan! :)

Laura · 1 February 2023

Agent replied · 16 June 2024

Dear LauraCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Very happy seller

Jacob and the team in Caversham have delivered a great process on the sale of our property. Found a buyer quickly, managed the process smoothly and delivered a good outcome. I found their communication much better than other agents and they were able to manage around several issues that we had to deal with to get to exchange seemingly with no problem. Managed all interactions with our property manager and kept us up to date throughout. All in all a good experience.

Richard · 1 December 2023

5/5

Trustpilot

Romans to the Rescue!

After being let down by another agency we decided to give Romans a shot!We were impressed with the level of knowledge, helpfulness, direction and overall 'I can sort this for you' attitude. Natasha Heffron was friendly, polite and approachable right from the start. We particularly liked her 'gut feeling' approach and fully trust she has ours and our tenants best interest at heart.

Tina · 26 August 2022

Agent replied · 16 June 2024

Dear Tina,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Excellent experience with Romans Lettings

Romans has been of great help with the entire letting process. Being new in Bristol (and in the UK), we had a lot of questions about the process of tenancy and moving in. Scott has been awesome and guided us with the right information and details of the property, insurance, and a whole lot of other questions. Thanks to the entire team of Romans, Clifton for helping us out.Cheers!!

Parag · 27 October 2021

Agent replied · 24 August 2024

Thank you again for taking the time to let us know how we did. We hope you have a great day!

5/5

Google

We have appreciated very much the effort that Jonathan and his team at Romans have put in the marketing of our house. Their exceptional level of service and dedication of their sales consultants has been second to none. They worked very hard and efficiently to secure us our asking price ( within a very short period of time) and even though we did not close the deal due to some unforeseen family situation, we will definitely go back to them if in the future we decide to put the house back in the market. It is worth mentioning that we bought our house through them in 2010 and the level of service was exceptional and consistent even then. They understand the client requirements from both the buyer and seller side. In both situations, Romans went the extra mile to meet our needs.

Prakash · 28 August 2017

Agent replied · 26 August 2024

Thank you for your kind words and feedback regarding your recent dealings with Jonathan Stanton and the Romans Farnborough team. Jonathan and his team pride themselves on offering a first class service to all buyers and sellers they deal with and from my point of view its always really pleasing to see customers like yourself come back to Romans like you have done. Once again thank you for putting your faith in Romans to sell your home. Best wishes Louis d'Espagnac, Residential Sales Director.

5/5

Trustpilot

Lower Earley branch

Lower Earley branch - We cannot fault Joshua for his professionalism and expertise once we had found our next family home. He was consistent in his approach and explained the process and next steps well. He was on the ball when marketing our property too and remained polite and courteous throughout. Unfortunately things didn’t work out as our personal circumstances meant we had to withdraw early on in the process but we were impressed with the way Joshua dealt with it all. He really is a breath of fresh air and we are grateful.

Billee · 25 September 2024

Agent replied · 23 October 2024

Dear BilleeCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Joshua a 5 star rating! Many thanksCustomer Care Team

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