Every review we hold for the Farnborough office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotIncredible staff
Incredible staff. My property manager Megan Setchell has always gone above and beyond to help resolve any issues I might have and it’s brilliant to see this is not just specific to Megan as Chloe Chikaviro was fantastic when it came out to the checkout process. She has taken out all the stress with her efficiency. I’m gutted to be leaving Romans but unfortunately they don’t cover the area I’m moving to yet, one can only hope soon!I’d highly recommend renting through Romans and will always choose them where possible.
Sarah · 16 March 2024
★★★★★ 5/5
TrustpilotHelpful and efficient
Mia and Holly at Romans in Windsor were both excellent. I was new to the rental market but they responded to all my questions effectively and the whole process from credit checks to tenancy agreement signing was smooth.
David · 9 September 2024
Agent replied · 23 October 2024
Dear David ScottCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
GoogleHuge thank you to Mia who has been a star from start to finish and really has gone above and beyond. Mia's professionalism, regular communication and warm personality made a stressful journey a lot easier. Everyone I have spoken with at Roman's Farnborough are always willing to help and support with a range of queries. We are finally in our dream home and could not be happier.PositiveProfessionalism
Hayley · 27 August 2022
Agent replied · 26 August 2024
Dear Hayley,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 4/5
GoogleJackie Miles-Miller has been my property manager for quite a while now and she has been fabulous.
She communicates in a timely manner and always polite and courteous.
I would recommend her to all prospective landlords.
Keep up the good work Jackie!
Lisa · 25 August 2025
★★★★★ 5/5
GoogleMyself, Partner and baby moved in to a property on the 10th July 2026, and we used Romans Farnborough.
I have to say Joshua Hole from this branch has been absolutely excellent with us and has explained everything thoroughly. He has gone above and beyond for us and we are so grateful.
Nathan · 12 July 2026
★★★★★ 4/5
GoogleVery pleasant agents. Thank you to Alishma and Rhiannon for helping for the many viewings and helping us to acquire our new property!
Ma · 16 February 2026
★★★★★ 5/5
GoogleI purchased my flat through Romans in Farnborough, the service was second to none. From the original viewing to the offer, subsequent viewings and all the way through the process I was treated more as a friend by Rhiannon & Alishma.
They remembered little details about what I wanted in the flat and when time allowed they quizzed me on progress of these detail.
I cannot recommend them enough,
Thank you
Andy · 16 February 2026
★★★★★ 5/5
TrustpilotGreat Assistance - Thanks Chloe!
I am a first time tenant who didn't have much experience for renting property especially residency membership service. Thank you Chloe for your prompt assistance and advice especially when we needed it most, your excellent service which means a great deal to me and families.
Xu · 17 April 2024
Agent replied · 24 August 2024
Dear Xu ZhaoCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
GoogleAlishma half me very good so she is excited good job I like her way
Tulsi · 12 August 2026
Agent replied · 12 October 2026
Dear Tulsi Gurung
We greatly appreciate your 5-star review and the time you took to share your experience with Alishma. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWith me being a first time tenant I was anxious about the whole process but Nikki and the team she works with made it a whole lot easier, communication was always upheld and they were very helpful when needed. So big thank you to Nikki, Hollie, Izzy and Laura for making it go so smoothly.
Scott · 27 August 2023
Agent replied · 26 August 2024
Dear Scott
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotThanks to Stacey
Thanks to StaceyI would like to say how pleased we are that Stacey is once again managing our property. Once again excellent support and customer care we have always receive from Stacey. Without fail, she is always attentive, efficient and a delight to work with. Also a nice touch is that Stacey will call us in addition to the the other methods of communication. Always appreciated.
Landlord · 31 August 2022
Agent replied · 16 June 2024
Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
GoogleMy husband moved to another flat with the help of Romans and their wonderful staff member, Joshua Hole. He was very helpful and hands-on in ensuring a smooth move. He is an expert at his job and made the process easy and supportive for my husband.
Maimac · 11 December 2025
Agent replied · 25 December 2025
Dear Maimac Guevarra
We greatly appreciate your 5-star review and the time you took to share your … More
★★★★★ 5/5
TrustpilotMethodical & Efficient
Jack and Matt have been very efficient and have helped us get our property on to the market very quickly and met our ultimate target date for that goal.Matt was very clear on the steps we'd follow together as part of the overall process and so far we're tracking to that and very happy with the related services we've been engaged with.We wanted to engage with a solicitor early and Matt was also helpful in putting us in touch with a local firm who have been very responsive to our needs as Romans in Farnham have.
Grant · 3 February 2024
★★★★★ 5/5
TrustpilotGreat Estate Agents
I've been with Romans for 12 years and the team have looked after my property and tenants during this time with great care and consideration. I find the whole team a pleasure to work with and any issues are quickly resolved. Romans take a proactive approach looking after my property and I especially call out my property manager Jade who has recently helped me prepare my property for a new tenants. Jade sorted numerous issues for me ensuring I was kept updated and consulted along the way. Thanks to Jade and the team at Romans.
Dave · 2 February 2024
★★★★★ 5/5
TrustpilotPositive outcome…
I have had the pleasure of dealing with Jade Small from Romans swindon branch today. I must say I feel,today, that she was the right person to talk too. My concerns and issues was dealt with promptly and efficiently. She was able to listen and understand my concerns, solving the concern and putting my mind at ease. I found her relatable enabling me to express my circumstances. Today has been a positive experience thanks to all at Romans swindon and I particular Jade.
Cherie · 31 January 2024
★★★★★ 1/5
TrustpilotAwful
We had an awful experience with Romans Clifton branch. We found the team to be pushy, at times rude and unorganised to the point of incompetence. There was a lack of wanting to carry out work they are paid for, to broken internal online systems, creating an extremely uncomfortable process for all, and then refusing to remove signage after completion. I could not recommend them to anyone. Names often quoted in reviews here and on Google provided a different experience to us. We were very surprised by the amount of positive reviews.
Name · 24 January 2024
★★★★★ 5/5
GoogleI recently had the pleasure of dealing with Ashleigh Hiscox in the sales dept who has been unfailingly kind and professional.
Would thoroughly recommend them if you wish to sell your property.
Jupitermoon12345 · 2 April 2026
Agent replied · 16 April 2026
Dear Jupitermoon12345
We greatly appreciate your 5-star review and the time you took to share your experience with Ashleigh. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotHighly Recommend!
I have rented a property that is managed by Romans for the last 3 years and have never had any problems! They have always been on hand to help with any questions and dealt with all administration so quickly! We’re so grateful for their help and kindness along the way! Thank you to Jessica, Amy and all those at Romans! :)
Steph · 31 January 2023
Agent replied · 16 June 2024
Thank you so much for leaving me a review, i really appreciate it :)Amy and the Romans Team
★★★★★ 5/5
TrustpilotExcellent service
I was looking to relocate with my family, Sam was very helpful and very patient in answering all the questions we had. Always willing to help. To be honest which was the reason why we took the place from them as there were other suitable places for us. Other estate agents but vey arrogant. He was very reassuring all the way.
Rose · 27 January 2023
Agent replied · 16 June 2024
Dear RoseCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotExcellent Property Manager
We have been landlords now for over 10 years (first with Dewhurst and Co and now Romans) and would just like to place on record what a great job your property manager Jade Small does. She is always helpful and resourceful. Also she can be relied upon to respond to issues promptly and has been a great help to us as landlords. Jade is easily the best property manager we have had and is a credit to your business.
Perry · 5 February 2024
★★★★★ 1/5
Trustpiloti was promised working for 2 and half…
i was promised working for 2 and half weeks then on third day i had a call from umbrella compony they dont need me any more ,i did not received call or tex from Alex Harper Romans Recruitment very disappointed i fill like i was
Mr · 10 December 2025
Agent replied · 23 December 2025
Dear Mr Accursio Dimino
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
★★★★★ 5/5
TrustpilotAbsolute perfection
I cannot thank Romans Estate Agents enough! Everything from start to finish was professional, friendly and fantastic, Amanda & Holly have been nothing but amazing!
Rebecca · 22 May 2026
Agent replied · 31 May 2026
Dear Rebecca Sawyer We greatly appreciate your 5-star review and the time you took to share your experience with Holly and Amanda. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
★★★★★ 5/5
GoogleI can’t thank Nikki Salmon and Sarah Heddle enough! They have been incredibly helpful and supportive! They answered all my questions and made me feel at ease when renting out my property! Both such lovely and personable people! Thank you both 😊 Ellen …
Ellen · 29 March 2024
Agent replied · 26 August 2024
Dear Ellen Chitaukire
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotVery friendly and helpful
Went into the office without a clear idea of what I was actually wanting (except that I'm looking for a place to rent). Amy was very patient with me as she was able to communicate very clearly practises in renting. In addition, she responded very quickly to my emails. Made a scenario which is normally outside my comfort box quite pleasant.
Timothy · 4 January 2023
Agent replied · 16 June 2024
Dear TimothyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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