Trusted Agent profile · Farnborough
★★★★★
1,675 reviews across 2 platforms
67 Victoria Road, Farnborough, GU14 7PL
Romans's office in Farnborough, at 67 Victoria Road, is rated 4.2 out of 5 across 1,675 reviews on two platforms, including 283 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Farnborough.
Every review we hold for the Farnborough office, from every platform, shown as written. First names only.
5/5
TrustpilotVery helpful
Matt, Bethany and Ben were really helpful with buying and selling a house and a pleasure to deal with. I would recommend them.
Dear HCCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Ben, Matt and Bethany a 5 star rating! Many thanksCustomer Care Team
4/5
TrustpilotStacey Cowap was very reliable at…
Stacey Cowap was very reliable at getting back to me with various issues etc, general help and other dealings with the landlord and third party companies that have done work at the property that I rented during my tenancy and has been professional about it all.
Dear Eddie We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
5/5
TrustpilotRomans Swindon
I have used Romans in Swindon to manage my rental property for a number of years and have always received excellent service. Christine is my property manager and always acts with great professionalism. She will speak to me directly if there is any issue and is always quick to resolve any problems in the best way possible. Christine is a great asset to the swindon branch.
5/5
TrustpilotAmazing customer service
Amazing customer service from the Woodley branch, I moved into a rented property a couple months ago and was extremely worried about the whole experience, however I had nothing to worry aboutI accidentally overpaid my rent and the overpayment was back in my bank within 4 days of bringing it to their attention Checkin was very smooth and easy thanks to the admin team
Thank you for taking the time to review your recent experience It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further.Kind regardsCustomer Services Team
5/5
TrustpilotRomans is a good company
Roamns approach has been professional and I am quite happy with their services so far in my two month of engaugement with them. Specially I am very happy with their agent Mr Mark Porter who has been very helpfull to me in puting me in right track of doing things correctly. Also he has be generally very approachable and easy person to get along with. Many thanks Mark (of Romans in Tilehurst Reading)
5/5
TrustpilotI am very impressed by Sarah Boyens…
I am very impressed by Sarah Boyens from Romans. She is always very helpful, highly professional and able to promptly find a solution of complicated and unusual matters. She is so reliable, definitely, a person I trust. I am most grateful. Thank you so much Sarah!
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotConsistent excellent service
Romans have consistently delivered excellent service for the past 10 years. Renting out a property is never easy but Romans ensure everything is sorted quickly and efficiently whenever issues occur, using their many trusted suppliers and trades-people. In particular, many thanks to Aston Busby for the continued great service and quick response.
Dear Sean,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGreat service from Roman Kimberley
Kimberley Garcia Jones has been my property manager for many years. Kimberley is very professional for managing my property and provides excellent service for all the aspects of assistance I needed. She is always helpful and responsive. I am luck to have Kimberley as my property manager.
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotRoman's have dealt quickly and…
Roman's have dealt quickly and efficiently with all my maintenance issues. Donna-Marie Brant has been my main contact for a few years and is friendly and conscientious. She always replies to emails and calls promptly and kept me informed of progress and has an easy-going nature which meant person to person contacts were never awkward.Thanks Donna-Marie
Dear Shaunr,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotI owe Romans a big thank you for taking…
I owe Romans a big thank you for taking such good care of my aunt as one of their residents (renting) for 14 years. She enjoyed all dealings with Roman's in Wokingham, particularly Heather & Eleanor. Combined with a good landlord, they have just made the process easier for me as my aunt passed away recently. Thank you Romans - Wokingham
Hi Kim Collins,Thank you for taking the time to review your recent experience with our Romans Estate Agents Head Office branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further.Kind regardsCustomer Relations Team
5/5
TrustpilotRomans Bath office (AMY) was excellent
Romans Bath office was excellent. My main contact Amy is efficient, professional, very helpful. A pleasure to have dealt with her on my tenancy. One of the few staight-forward estate agency transactions that I have experienced in the past 40 years. Thoroughly recommended.
Dear JhlCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotDanie Brock, Romans, Swindon
We have worked with Dewhursts that became Romans for many years now. Our main contact is Danie Brock and have always found her extremely helpful and she has resolved issues for us in an efficient and speedy way. Always professional and always easy to contact at the end of the phone. Can't fault her.
Dear Hilary, We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
4/5
TrustpilotResponsive, thoughtful and efficient help
I have had excellent help from Kim Stockley from Romans. She is responsive, efficient, empathetic, and caring and has been such a help in getting us settled in the house we are renting and managing the relationship between tenant and landlord. Thanks so much Kim!
Dear Ilona, We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
5/5
TrustpilotExcellent help and friendly communication
My post-moving experience so far with Romans has been excellent. Kimberley has been extremely helpful with any issues I have raised, as well as responding quickly and in a friendly demeanour. It has meant I have able to settle into my new rental with as little stress as possible.
Good AfternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotA great start!
Mike was very easy to talk to. He was interested in our reason for wanting to move and had a really good knowledge of the areas we are interested in. Romans are very well set up and their partners in conveyancing etc were also very fast to get things moving.
Dear FroudyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGreat experience with Romans (purchasing a property)…
I've had fantastic experience with Romans Woodley throughout the purchasing process. Daniel was very professional, kind, knowledgeable and supportive, from organising the viewing, through negotiations, to the exchange process (we are due to complete in few weeks). In addition, Romans Move Manager kept me informed on the progress, in all stages of the process, which I found very helpful.I can highly recommend Romans if you are thinking of purchasing a property!
5/5
TrustpilotRomans Swindon, Christine Lancaster
Been with Romans Swindon for over a year now and I’ve had no issues with them, Christine Lancaster is really lovely and helpful and gets any queries taken care of rather swiftly. I had an issue with my boiler and submitted a fault report, Christine called me back, after taking a few details Gasworks resolved the issue the very next day, really happy about that.
5/5
TrustpilotI have found your company very…
I have found your company very professional. In particular I've been dealing with Reece. He has been so helpful and very knowledgeable about each property. Reece has promised to find the right property for me and I believe him. Very honest and good with dealing with people. In an age when customer service isn't always everyone's priority I found it refreshing to have been on the receiving end of true professionalism.
Dear BarbaraCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Reece a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotAmazing experience with Romans!
Can’t recommend Romans enough! Oliver has been absolutely amazing amazing throughout this process and willing help us resolve any issues throughout. He puts the customer first and makes it his priority to help. Also helps that he is genuinely happy to do so, he’s very good at what he does!
Thank you again for taking the time to let us know how we did. We really appreciate it!
5/5
GoogleWe are extremely thankful for Romans in helping us to find our home. We had the pleasure of sharing this experience with Joshua Hole, Sarah Heddle and Nikki Salmon who gave us a wonderful experience in finding a new home. Thank you for the great service to the Romans team. Amazing customer service all round! The whole process from start to finish, and giving solutions even after we moved into the new home.
Dear Joseph Paul Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotFive star for Nathan Stevens at Romans
Five star for Nathan Stevens at Romans. Nathan has been my property manager for almost one year. His professionalism and excellence is second to none. I'm really pleased with the overall services from Roman and I will definitely recommend to anyone who needs property management.
Dear Lynn Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotAn extremely professional service
An extremely professional service. We can't thank Mark and Nathan enough. It was a great pleasure to work with them. We had extremely exciting, emotional and beautiful moments with them during the rental process. They supported us in every way during this difficult process and this means a lot to us. They are an extremely professional team, together with their manager Steve.Highly recommended
5/5
TrustpilotExcellent service
I have been the landlord of a rental property in Swindon for a number of years and have always had excellent service, initially from Dewhurst which was then taken over by Romans. I am particularly grateful to Naomi Hamilton who only joined the company fairly recently. She liaised with the previous tenants over a tricky issue and was able to achieve a good outcome thereby avoiding a legal dispute. She then helped to organise maintenance work and a re-furb of the property extremely efficiently and she has always been a pleasure to deal with. She is definitely an excellent addition to the team at Romans.
Dear Felicity,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please email us on customercare@lrg.co.ukKind regards, Customer Care Team
5/5
GoogleI have been dealing with Charlotte and am super impressed with the service I have received. Charlotte has been prompt at meeting for viewings, has called in amazing timescales to discuss matters, been fantastic at following up and has also shown understanding and consideration of my deadline to find accommodation. I couldn't fault the service at all.
Hi Shelly, we are so happy to read such a great review about Charlotte at our Romans Estate Agents Farnborough. We know that Charlotte will appreciate your kind comments. Kind regards Customer Care Team
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Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Farnborough.
