Prospect Estate Agency Farnborough reviews

★★★★★ 5/5

Trustpilot

Matt is a star!

Matt went above and beyond throughout my house purchase process and made what is normally a stressful situation a breeze. Nothing was too much trouble - he kept me updated throughout and chased all relevant parties to make sure things were moving as they should. Thank you so much Matt.

Zoe · 27 April 2023

★★★★★ 1/5

Trustpilot

WATCH OUT FOR THESE CROOKS

John · 12 August 2026

★★★★★ 5/5

Google

Prospect and in particular Tilly have been exceptional throughout the whole process- it’s not often you can say that a move is relatively stress-free but this is certainly the case! Questions and queries have been answered quickly and have felt supported throughout.

Robert · 14 November 2023

★★★★★ 5/5

Google

Tilly was fantastic in trying to sell for us, didn’t stop until we got that buyer confirmed, even then when there were issues Tilly helped the whole way. I really cannot fault Tilly or Prospect in general. Thank you so much!

Lisa · 3 December 2023

★★★★★ 5/5

Google

The team at Prospect have been very helpful, quick to answer both phone and emails. Chris C showed us the property, was able to answer all the questions we had and come back quickly to progress to agreement. We’re due to move in a few weeks and hoping the last phase goes well. As estate agents I cannot fault them and it’s been a breath of fresh air from past experiences. Well done all and thanks for the help and support.

Miles · 27 May 2024

★★★★★ 5/5

Google

Would love to thank Chris & Leslie for all their help in finding our new home. Very professional and accommodating by arranging a second viewing to enable to prepare for our move. Mrs Mackenzie

Stacey · 15 April 2024

★★★★★ 1/5

Google

Team of very unprofessional and rude people, refused me to book an appointment for the viewing of the property , because in past I viewed few properties and didn't bought any, she said I should bought a property if I viewed, my questions is does I am still bound to buy a property if I viewed a property and didn't like it? Is there any Law/rule that, I have to buy or make an offer necessarily if I viewed a property? who will decide for me to buy the property, It should be me or Prospect Estate Agents? I will never recommend and use Prospect estate agents, they are so rude and unprofessional and have no manners to deal with the customers, they are defiantly need training and manners how to deal and behave with the customers.

Imran · 7 August 2025

★★★★★ 5/5

Trustpilot

Thanks Davina and Team.

Davina was a joy to work with throughout our sale. We did not expect much activity in such a depressed market however Davina and the team managed a constant stream of interested buyers, and secured our sale within 6 weeks. Outstanding.Communication was proactive and immediate. The mechanics of progressing the sale through to a successful conclusion were all handled smoothly and with enthusiasm. A positive experience from start to finish.

Chris · 17 January 2024

★★★★★ 5/5

Trustpilot

Good experience

We have finished renting our flat for 1 year with Nikki Gardner as property manager. She was very attentive and let us know of any issues in a timely manner. Specifically, when given our 4 months notice to vacate she was a great help in sorting our affairs.

WW · 15 May 2026

★★★★★ 5/5

Trustpilot

Exceptionally professional from start…

Exceptionally professional from start to finish. Ellie and Charlotte worked hard to get our house sold and when our solicitor was holding things up Daniel, the manager, relentlessly drove everything forward. Excellent service all round.

Peter · 8 December 2025

★★★★★ 5/5

Google

Just completed the exchange for our house. Brilliant service from start to finish could not recommend them enough. They made the whole process a-lot easier. Also big thank you to Shaun Sims for going above and beyond to help us get everything sorted. He always replied super quick and resolved any issues that we had asap. Really appreciate all the help!

Rhys · 26 June 2024

★★★★★ 5/5

Google

Prospect recently assisted me in renting a property. Thank you to Chris and Les from the Farnborough office! They demonstrated exceptional professionalism and efficiency throughout the process, ensuring a seamless experience from start to finish.

Linda · 29 February 2024

★★★★★ 5/5

Trustpilot

Really good letting experience all round

We just rented a property via Prospect. Normally, we get led around in a rush when viewing rental properties, but the agent in this case was really good and took the time to show me around properly. Once we decided to move forward, Stefano was great in the office, helping to get everything signed off quickly as well as answering questions in a very friendly manner!

Michael · 19 March 2024

★★★★★ 5/5

Google

I’ve just sold my property after letting it with Prospect for the last 10 years (previously James Griffin). Whilst we’ve had ups and downs over this time, Marina in the last year has done an outstanding job, she’s friendly and knowledgeable and has been on hand to liaise between myself and the tenants. In addition Darren did a fabulous job selling my property (with as little distribution as possible to my tenants). He arranged an open day working hard to have 15+ prospects through the door with 4 offers on the table! We completed in less than 10 weeks from the open house. I’d recommend Prospect and look forward to working with them again in the future.

Lauren · 25 April 2024

★★★★★ 5/5

Trustpilot

Thank you Prospect

Many thanks to Paul, Beth and all the team at Prospect. It took a long time to complete our journey in uncertain times but they have been with us every step of the way. Their help, communication and support has been excellent and unwavering.

Fiona · 26 July 2023

★★★★★ 5/5

Trustpilot

Prospects professionalism

Prospect has been our trusted estate agent, helping us rent our apartment, for 10 years now. We really appreciate their professionalism and honesty. Nikki takes away all the worries, deals with any issues such as repairs or tenant queries, supporting us to be good and responsible landlords.

Paul · 14 May 2026

★★★★★ 4/5

Trustpilot

Excellent service from Property Management service (Reading)

Vickie Cripps from the Property Management division of Prospect in Reading has given us great service and helped to sort out several issues with our rental property. Vickie is always friendly and professional - and we feel very much valued as tenants. She is an asset to the company for sure!

C · 25 November 2024

★★★★★ 5/5

Trustpilot

Charlotte was excellent from the start…

Charlotte was excellent from the start with helping us find a property and the whole process after that. Regular contact and keeping us in the loop was fantastic and she made the whole process of moving feel easy. Was happy to answer any questions if we had them and this helped with the overall process. Can’t thank Charlotte and the Prospect team enough for helping us!!

Kensie · 9 March 2024

★★★★★ 1/5

Trustpilot

PLEASE READ BEFORE USING PROSPECT ESTATE AGENTS.

We have used prospect to rent through for a couple of years now. They have been great.. until it comes to moving out. On 6th january 2023 our tenancy renewed. It also renewed with a rent increase. Just DAYS after the tenancy renewed we were informed the house was going on the market and another estate agent would be in touch to arrange viewings and take photos. Had we have known this, we absolutely wouldn't have agreed to renew the tenancy as we were basically trapped into paying rent until a buyer is found. The reasoning would be, we have no idea when the property would sell and as to when we'd have to move out. Secondly due to chemotherapy and recent surgeries I am extremely vulnerable to having people in and out of the house. We received an email from prospect saying quote 'the landlord is happy for you to stay in situ until a point of sale. If a point of sale isn't agreed by the end of tenancy your agreement will roll onto a monthly periodic' basically saying, the landlord can serve notice anytime before but you can't. We found somewhere else to live as I cannot afford to have strangers come into the home when I am in such a vulnerable position. This was denied and was stated we couldn't move out. We sought legal advise on the situation and it came to light that the agreement had actually been broken, as in the contract it clearly states there isn't allowed to be any for sale / advertisements until the last 2 months of the tenancy. I brought this up to prospect and got told they will 'speak to the landlord.' It's not good enough. Why is the landlord allowed to break the tenancy, but we aren't? We were falsely tricked into signing a tenancy agreement (WITH A RENTAL INCREASE) on the pretence the house was going on the market. We were totally mislead. When you sign a tenancy agreement, you sign it on the hopes of a stable, secure home which you rightly pay to legally occupy. In our case, we were signing the agreement to insure the landlord / prospect didn't have any missed gaps of non-payment until the house would've sold. I know there is always a risk of a house being sold. It's part and parcel of renting, but to be told this a handful of days after renewing the tenancy agreement is morally so wrong. Prospect were also aware of my current health conditions, as is the landlord, as we've had to turn away someone coming to do a gas inspection due to my ongoing treatment. I'm not asking anybody to put the sale on hold, but so the right thing and let us be released from the contract early. The email clearly states if a sale happens before the tenancy agreement is up, the landlord can serve notice. If that isn't the case, and the landlord will still have to wait for the tenancy agreement is over, then maybe raise this with the staff member who wrote the email. As we took this email for gospel and made arrangements to move. I have spent weeks chasing for replies, only to get a call back saying we cannot break the contract. We have now moved from the property due to the health risks this poses on me, and the sheer stress this has put on myself and my family, and the fact we don't want to live on tender-hooks not knowing when we would have to leave. It's an absolute shambles and to leave my family in this cost of living crisis liable to pay the rent up until a point of sale, when we have been tricked into this tenancy, and also when the contract has been clearly not stuck by, by erecting for sale signs, and not letting us enjoy the property on a quiet and peaceful basis, has left us no option to seek legal advise which we have now done. On one of the emails I received it also said 'we are acting on behalf as the landlord as they are our client.' Well we are also paying customers. Also your clients. There has been no thought or consideration for us at all, and due to this, we have had to pay hundreds of pounds to seek legal advise and we are willing and now WANTING this to go to court as we have a watertight defence on the pretence of being mislead, as well as the contract not being adhered to. I am also going to make this known with the redress schemes and the ombudsman. We will take this as far as we need to, to put this right.

Danielle · 18 March 2023

★★★★★ 5/5

Trustpilot

Both Paul and Beth were brilliant…

Both Paul and Beth were brilliant throughout the process of us looking for homes and even though we haven’t actually bought a place with them, they were so helpful in the search and remained in touch and professional even up until now whilst we proceed with a property with a different estate agent. I can’t recommend them enough, lovely people and if god forbid our sale with this house falls through, I actually look forward to looking at more properties through prospect with Beth and Paul.Thank you for always keeping me updated and staying honest throughout.Nimrah

N · 15 March 2023

★★★★★ 5/5

Trustpilot

Bracknell Lettings

Prospect Bracknell lettings have managed my property for over four years now. Beckie Baxter has been looking after it for most of this time. Things haven't been straight forward with the tenants but Beckie has handled things professionally, efficiently and with both landlords and tenants interests at heart. Communication is great too, being kept up to speed on any issues. Beckie treats the property as if it was her own, and offers great advice along the way. Thank you to Beckie and the letting team.

David · 2 March 2023

★★★★★ 5/5

Trustpilot

I’ve just brought a house with…

I’ve just brought a house with prospects and all I can say is Beth Murphy has been absolutely amazing! I would highly recommend her to anyone using prospect if you want your experience of buying a house to be pleasant please go with her. She went over and beyond for us that even after we didn’t get our first property we wanted to stay with prospects because of her outstanding customer service. She always replied back to me immediately and assured me. There was no game playing like other agents she was very honest. We just cannot thank Beth enough wish there was a 10 star for her.

Dimple · 27 February 2023

★★★★★ 3/5

Google

Excellent pitch at the start, really sold you on the benefits of using Prospect versus other estate agents, with demonstrable interest in properties in the local area. We accepted an offer on our property on the first day of listing and on the same day made an offer on a new property which was also accepted (also listed with Prospect). Unfortunately our sale fell through almost instantly, but the team managed to liaise with the vendor to keep our property off the market on condition we were actively trying to get offers on our house. Once we'd managed to get to an accepted offer on our home, we then began the conveyancing process. Unfortunately, throughout this process it seemed that Prospect were more interested in being on the side of the vendor. The two major issues which really soured our opinion of Prospect: 1. The property we were buying required a type of indemnity insurance for historical land usage which our solicitor confirmed should be paid for by the vendor as it is their legal requirement. Our vendor refused. Instead of putting this back onto the seller, the agent tried to pressure us into paying the fee by quoting their agreement with the vendor that "if the house was anywhere else in the area, it would be worth x amount more". Important thing to note is that if we did pay for the insurance and the seller pulled out, they would then have that documentation and it would be lost money on our part. 2. We had some items raised on the survey that we mentioned to the vendor, for which we got unsatisfactory responses. The poor responses lead to us considering whether or not to proceed. Instead of addressing these directly with the seller, transaction support continued to assure me that the owner 'wouldn't let a family member live in an unsafe house' (repeated multiple times). We've since had an electrician and a plumber come to the property unable to believe that we haven't had a serious incident in the home. We really didn't appreciate this bias towards the seller and actually felt bullied by him via the agent. It became very apparent they had more to gain by being on his side. On the positive side, there are a couple of team members at Prospect Farnborough that were instrumental in helping us complete our move and to whom we are very grateful: Shaun was excellent from start to finish on both sale and purchase, and did a brilliant job talking the seller round on the aforementioned insurance issue. He was always calm and reassuring and was a pleasure to deal with. Tilly was great, coordinating and undertaking many of the viewings at our property, with the offer on our sale coming through a bulk batch of appointments she had arranged. She was always courteous and we are forever grateful for her part in securing the sale on our property.

Sean · 23 February 2023

★★★★★ 5/5

Trustpilot

Beth Murphy of Prospect Estate has been…

Beth Murphy of Prospect Estate has been absolutely wonderful. Trying to locate a new house close to myself for my elderly parents has been made possible thanks to Beth. The specification of requirements given by my parents was fairly extensive and Beth rose to the challenge ensuring all were met on more than one occasion. Unfortunately my parents had to bow out of the original house due to health challenges but Beth has since found another and look forward to them moving in during March. I would personally like to thank Beth for her dedication and all the effort she has made. Not your usual estate agent by any means. If I chose to move in the future my first port of call would Beth Murphy. Thank you Beth for all your hard work, 5 stars plus!

Adrian · 20 February 2023