Prospect Estate Agency Farnborough reviews

★★★★★ 5/5

Trustpilot

Really good letting experience all round

We just rented a property via Prospect. Normally, we get led around in a rush when viewing rental properties, but the agent in this case was really good and took the time to show me around properly. Once we decided to move forward, Stefano was great in the office, helping to get everything signed off quickly as well as answering questions in a very friendly manner!

Michael · 19 March 2024

★★★★★ 5/5

Trustpilot

Thank you Prospect

Many thanks to Paul, Beth and all the team at Prospect. It took a long time to complete our journey in uncertain times but they have been with us every step of the way. Their help, communication and support has been excellent and unwavering.

Fiona · 26 July 2023

★★★★★ 5/5

Google

I’ve just sold my property after letting it with Prospect for the last 10 years (previously James Griffin). Whilst we’ve had ups and downs over this time, Marina in the last year has done an outstanding job, she’s friendly and knowledgeable and has been on hand to liaise between myself and the tenants. In addition Darren did a fabulous job selling my property (with as little distribution as possible to my tenants). He arranged an open day working hard to have 15+ prospects through the door with 4 offers on the table! We completed in less than 10 weeks from the open house. I’d recommend Prospect and look forward to working with them again in the future.

Lauren · 25 April 2024

★★★★★ 4/5

Trustpilot

Excellent service from Property Management service (Reading)

Vickie Cripps from the Property Management division of Prospect in Reading has given us great service and helped to sort out several issues with our rental property. Vickie is always friendly and professional - and we feel very much valued as tenants. She is an asset to the company for sure!

C · 25 November 2024

★★★★★ 5/5

Trustpilot

Prospects professionalism

Prospect has been our trusted estate agent, helping us rent our apartment, for 10 years now. We really appreciate their professionalism and honesty. Nikki takes away all the worries, deals with any issues such as repairs or tenant queries, supporting us to be good and responsible landlords.

Paul · 14 May 2026

★★★★★ 5/5

Trustpilot

Charlotte was excellent from the start…

Charlotte was excellent from the start with helping us find a property and the whole process after that. Regular contact and keeping us in the loop was fantastic and she made the whole process of moving feel easy. Was happy to answer any questions if we had them and this helped with the overall process. Can’t thank Charlotte and the Prospect team enough for helping us!!

Kensie · 9 March 2024

★★★★★ 1/5

Trustpilot

PLEASE READ BEFORE USING PROSPECT ESTATE AGENTS.

We have used prospect to rent through for a couple of years now. They have been great.. until it comes to moving out. On 6th january 2023 our tenancy renewed. It also renewed with a rent increase. Just DAYS after the tenancy renewed we were informed the house was going on the market and another estate agent would be in touch to arrange viewings and take photos. Had we have known this, we absolutely wouldn't have agreed to renew the tenancy as we were basically trapped into paying rent until a buyer is found. The reasoning would be, we have no idea when the property would sell and as to when we'd have to move out. Secondly due to chemotherapy and recent surgeries I am extremely vulnerable to having people in and out of the house. We received an email from prospect saying quote 'the landlord is happy for you to stay in situ until a point of sale. If a point of sale isn't agreed by the end of tenancy your agreement will roll onto a monthly periodic' basically saying, the landlord can serve notice anytime before but you can't. We found somewhere else to live as I cannot afford to have strangers come into the home when I am in such a vulnerable position. This was denied and was stated we couldn't move out. We sought legal advise on the situation and it came to light that the agreement had actually been broken, as in the contract it clearly states there isn't allowed to be any for sale / advertisements until the last 2 months of the tenancy. I brought this up to prospect and got told they will 'speak to the landlord.' It's not good enough. Why is the landlord allowed to break the tenancy, but we aren't? We were falsely tricked into signing a tenancy agreement (WITH A RENTAL INCREASE) on the pretence the house was going on the market. We were totally mislead. When you sign a tenancy agreement, you sign it on the hopes of a stable, secure home which you rightly pay to legally occupy. In our case, we were signing the agreement to insure the landlord / prospect didn't have any missed gaps of non-payment until the house would've sold. I know there is always a risk of a house being sold. It's part and parcel of renting, but to be told this a handful of days after renewing the tenancy agreement is morally so wrong. Prospect were also aware of my current health conditions, as is the landlord, as we've had to turn away someone coming to do a gas inspection due to my ongoing treatment. I'm not asking anybody to put the sale on hold, but so the right thing and let us be released from the contract early. The email clearly states if a sale happens before the tenancy agreement is up, the landlord can serve notice. If that isn't the case, and the landlord will still have to wait for the tenancy agreement is over, then maybe raise this with the staff member who wrote the email. As we took this email for gospel and made arrangements to move. I have spent weeks chasing for replies, only to get a call back saying we cannot break the contract. We have now moved from the property due to the health risks this poses on me, and the sheer stress this has put on myself and my family, and the fact we don't want to live on tender-hooks not knowing when we would have to leave. It's an absolute shambles and to leave my family in this cost of living crisis liable to pay the rent up until a point of sale, when we have been tricked into this tenancy, and also when the contract has been clearly not stuck by, by erecting for sale signs, and not letting us enjoy the property on a quiet and peaceful basis, has left us no option to seek legal advise which we have now done. On one of the emails I received it also said 'we are acting on behalf as the landlord as they are our client.' Well we are also paying customers. Also your clients. There has been no thought or consideration for us at all, and due to this, we have had to pay hundreds of pounds to seek legal advise and we are willing and now WANTING this to go to court as we have a watertight defence on the pretence of being mislead, as well as the contract not being adhered to. I am also going to make this known with the redress schemes and the ombudsman. We will take this as far as we need to, to put this right.

Danielle · 18 March 2023

★★★★★ 5/5

Trustpilot

Both Paul and Beth were brilliant…

Both Paul and Beth were brilliant throughout the process of us looking for homes and even though we haven’t actually bought a place with them, they were so helpful in the search and remained in touch and professional even up until now whilst we proceed with a property with a different estate agent. I can’t recommend them enough, lovely people and if god forbid our sale with this house falls through, I actually look forward to looking at more properties through prospect with Beth and Paul.Thank you for always keeping me updated and staying honest throughout.Nimrah

N · 15 March 2023

★★★★★ 5/5

Trustpilot

Bracknell Lettings

Prospect Bracknell lettings have managed my property for over four years now. Beckie Baxter has been looking after it for most of this time. Things haven't been straight forward with the tenants but Beckie has handled things professionally, efficiently and with both landlords and tenants interests at heart. Communication is great too, being kept up to speed on any issues. Beckie treats the property as if it was her own, and offers great advice along the way. Thank you to Beckie and the letting team.

David · 2 March 2023

★★★★★ 5/5

Trustpilot

I’ve just brought a house with…

I’ve just brought a house with prospects and all I can say is Beth Murphy has been absolutely amazing! I would highly recommend her to anyone using prospect if you want your experience of buying a house to be pleasant please go with her. She went over and beyond for us that even after we didn’t get our first property we wanted to stay with prospects because of her outstanding customer service. She always replied back to me immediately and assured me. There was no game playing like other agents she was very honest. We just cannot thank Beth enough wish there was a 10 star for her.

Dimple · 27 February 2023

★★★★★ 3/5

Google

Excellent pitch at the start, really sold you on the benefits of using Prospect versus other estate agents, with demonstrable interest in properties in the local area. We accepted an offer on our property on the first day of listing and on the same day made an offer on a new property which was also accepted (also listed with Prospect). Unfortunately our sale fell through almost instantly, but the team managed to liaise with the vendor to keep our property off the market on condition we were actively trying to get offers on our house. Once we'd managed to get to an accepted offer on our home, we then began the conveyancing process. Unfortunately, throughout this process it seemed that Prospect were more interested in being on the side of the vendor. The two major issues which really soured our opinion of Prospect: 1. The property we were buying required a type of indemnity insurance for historical land usage which our solicitor confirmed should be paid for by the vendor as it is their legal requirement. Our vendor refused. Instead of putting this back onto the seller, the agent tried to pressure us into paying the fee by quoting their agreement with the vendor that "if the house was anywhere else in the area, it would be worth x amount more". Important thing to note is that if we did pay for the insurance and the seller pulled out, they would then have that documentation and it would be lost money on our part. 2. We had some items raised on the survey that we mentioned to the vendor, for which we got unsatisfactory responses. The poor responses lead to us considering whether or not to proceed. Instead of addressing these directly with the seller, transaction support continued to assure me that the owner 'wouldn't let a family member live in an unsafe house' (repeated multiple times). We've since had an electrician and a plumber come to the property unable to believe that we haven't had a serious incident in the home. We really didn't appreciate this bias towards the seller and actually felt bullied by him via the agent. It became very apparent they had more to gain by being on his side. On the positive side, there are a couple of team members at Prospect Farnborough that were instrumental in helping us complete our move and to whom we are very grateful: Shaun was excellent from start to finish on both sale and purchase, and did a brilliant job talking the seller round on the aforementioned insurance issue. He was always calm and reassuring and was a pleasure to deal with. Tilly was great, coordinating and undertaking many of the viewings at our property, with the offer on our sale coming through a bulk batch of appointments she had arranged. She was always courteous and we are forever grateful for her part in securing the sale on our property.

Sean · 23 February 2023

★★★★★ 5/5

Trustpilot

Beth Murphy of Prospect Estate has been…

Beth Murphy of Prospect Estate has been absolutely wonderful. Trying to locate a new house close to myself for my elderly parents has been made possible thanks to Beth. The specification of requirements given by my parents was fairly extensive and Beth rose to the challenge ensuring all were met on more than one occasion. Unfortunately my parents had to bow out of the original house due to health challenges but Beth has since found another and look forward to them moving in during March. I would personally like to thank Beth for her dedication and all the effort she has made. Not your usual estate agent by any means. If I chose to move in the future my first port of call would Beth Murphy. Thank you Beth for all your hard work, 5 stars plus!

Adrian · 20 February 2023

★★★★★ 5/5

Trustpilot

Professional and motivated

Selling the family home, the Prospect team from Sandhurst proved to be professional and motivated, but compassionate and caring at the same time making the process as simple as possible for me. Thank you to Conner, Daniel and Bernadette to help close the process. Defiantly recommended, thank you

Mr · 23 December 2024

★★★★★ 5/5

Google

The company have a friendly team, and always seem happy to answer my many questions. They are very prompt with getting everything sorted out for your new tenancy. The company have a fantastic chat Bot for referancing, this made my life a whole lot easier when uploading documents,and knowing exactly what I needed to upload (so I couldn't miss anything out) also it's soo much better than sitting there and filling in tedious forms! Which for me, I have moved around alot and can become the worst part of the renting process for me! If I could give a higher score I really would, I can't recommend them enough. And Chris Clarke - assistant lettings manager is always happy to explain things when I don't understand.

Chloe · 30 March 2024

★★★★★ 5/5

Trustpilot

Great experience with Prospect, thanks to Beth

Huge thank you to Beth who was amazing throughout the sale process. We decided to go with Prospect after having bad experience with a previous agency and couldn’t be happier with our decision. The way Beth handled everything from arranging viewings to finding us a buyer and guiding us through the whole process with her fantastic communication and knowledge was so helpful. Beth is a credit to the company. Thanks Prospect!

Sam · 27 October 2023

★★★★★ 5/5

Trustpilot

Sasha Byrne from Prospect Estate Agency…

Sasha Byrne from Prospect Estate Agency has been my property manager for the past year and I couldn't be happier with her service. As someone who has rented from different agencies in the past, I can say that Sasha stands out in terms of professionalism and attentiveness. She is always available to answer any questions or concerns I have, and goes above and beyond to ensure my rental experience is as seamless and stress-free as possible. I highly recommend Sasha and the Prospect Estate Agency for anyone looking for a reliable and trustworthy property manager.

Aswin · 14 February 2023

★★★★★ 5/5

Trustpilot

Great Expert Property Valuation

We had our Flat valuation recently by Prospect estate agency, Mr Toby Herman was valuation manager who visited the property and we were glad that he did great in getting the valuation with attention to detail on each aspects of our Flat and advised on the current market condition and buyers interest.Also briefed the best practices which Prospect estate agency follows in shortlisting the Potential buyers with predefined checks done, which further saves the overall time for selling completions.

Girish · 16 March 2023

★★★★★ 5/5

Google

Liam Theobald Has been absolutely amazing he was very thorough and very helpful from minute one. He found us great tenants for our property and the service has been absolutely fantastic! …

Ziad · 14 December 2025

★★★★★ 5/5

Trustpilot

Selling my property through Prospect…

Selling my property through Prospect has been a brilliant and seamless experience. Knowledgably staff who dealt with the sale in a timely manner. I would highly recommend their services.

Minesh · 6 January 2026

★★★★★ 4/5

Trustpilot

Beth at warfield prospect

Even though we didn’t end up selling with prospect. Beth was fantastic throughout our time with prospect. Beth was always contactable and friendly. There was always transparency with what was going on. We always felt that she was working hard for us.

Miss · 21 July 2023

★★★★★ 5/5

Google

Hollie has been sooo amazing. She was caring, warm and professional. I felt she prioritised me in thinking about my property requirements and went out of her way to be available to help. She is a true asset to any team, thank you so much Hollie!

Nicola · 25 March 2023

★★★★★ 1/5

Trustpilot

Worst estate agent I’ve ever dealt…

Worst estate agent I’ve ever dealt with. Essential works, including water leaks, have been outstanding for over 6 months, with other issues left unresolved for more than a year.

Kiran · 5 January 2026

★★★★★ 1/5

Trustpilot

Prospect agency in Reading is by far…

Prospect agency in Reading is by far the least professional agency I have ever dealt with. The often don’t reply to viewing requests, don’t turn up to viewings, and refuse to take any accountability for their lack of customer care.I advise you to use anyone but this agency.

Alison · 9 December 2024

★★★★★ 5/5

Trustpilot

Professional, open communication and supportive during the full process

I am super satisfied for the service that Charlotte delivered to us. She was very nice everytime when I ask something to her. She is also very well organized and clarifying the steps moving forward. Her goal was to make landlord and tenant happy. We finally rent the house which was exactly what we were looking. Thanks Charlotte and happy to work with you.

Özgür · 7 March 2024