Trusted Agent profile · Farnborough
★★★★★
1,908 reviews across 2 platforms
27 Victoria Road, Farnborough, GU14 7NT
Prospect Estate Agency's office in Farnborough, at 27 Victoria Road, is rated 4.7 out of 5 across 1,908 reviews on two platforms, including 285 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Prospect Estate Agency Farnborough hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Farnborough.
Every review we hold for the Farnborough office, from every platform, shown as written. First names only.
5/5
TrustpilotProfessional, open communication and supportive during the full process
I am super satisfied for the service that Charlotte delivered to us. She was very nice everytime when I ask something to her. She is also very well organized and clarifying the steps moving forward. Her goal was to make landlord and tenant happy. We finally rent the house which was exactly what we were looking. Thanks Charlotte and happy to work with you.
1/5
TrustpilotTHEY WONT GIVE YOUR DEPOSIT BACK
This agent will do everything possible to keep your deposit. Despite paying for professional cleans, decorating and spending more time making your old house nice and shiny instead of getting your new house ready to be lived in, they will take you to the cleaners literally. Do not use Prospect.We were evicted at Christmas after 10 months on a 3 year term, we had a leaking conservatory for 10 months, (which made our sofa mouldy and it went to the tip) loads of people came to quote but never to fix (until the week before we were moving suddenly its being fixed)We had drains that didn't drain and our shower was regularly a bath full that didn't release water, this went on for many months. We moved into a flooded kitchen with a dishwasher left in the middle off the kitchen which didn't fit under the unit so we had to ask for it to be removed and get a smaller one. Turned out the reason the dishwasher was flooding the kitchen was because it wasn't plumbed in correctly.We paid a professional plumber to sort the plumbing issues and a professional contractor to put TVs on walls etc to ensure no damage.We moved into an unfurnished house fully of furniture which we were expected to just keep.We were told the landlord is selling when actually he let his family move in. Prospect have harassed us for the most ridiculous things such us 'all of the window keys' which were never provided, a radiator cap? a light bulb? seriously? they want us to send another cleaner to clean while the landlords family are now living there? Making us feel like we trashed the house, like we were not clean people. We left that house immaculate and the landlord has confirmed he is happy with the condition yet the agents are relentless and despite us paying £450 on professional cleaning the carpets, professional clean of the house and decorating all at Christmas, making Christmas pretty crap, while finding a deposit to move they still want £500 from us!People forget tenants have invested a lot of money into 1 property and we had moved into the area from London this same year too so new jobs, money was tight, all our savings were in the house and it takes time to be in a position to move again, but we didn't cause a fuss, we vacated even despite the fact we were told 'how sorry the landlord is, he will be flexible and let us stay on or go early. we finally secured a house after searching frantically over Christmas to be told, no they wont let you leave early!I had to argue the fact we were told we could leave early so we agreed a date and now its a NO?Finally we compromised on a week but jeez! this isn't good for anyones mental health.Honestly, in my 20 years being an agent myself and over 20 years renting properties personally I have never ever experienced anything like this.I would never recommend this agent to anyone because they are very efficient and fast at securing the business but I am not surprised to see how many people have had similar issues to us. This was our first maritial home and it was an absolute nightmare.
We are very sorry to hear that your experience was not as we would expect, your feedback is important to us and we would like the opportunity to review your complaint fairly, our Head of Property Management will be in touch with you shortly
5/5
GoogleI had the pleasure of meeting Leslie on multiple occasions, and each time, he exhibited a remarkably calm and professional demeanor. His understanding approach made the process of finding my dream home with my daughter incredibly seamless. Leslie's dedication was evident when he went above and beyond, successfully securing an opportunity that was initially declined by the landlord. The entire team at the office also impressed me with their fantastic and highly professional service. In summary, my experience with Les and Prospect Estate Agency has been nothing short of amazing.
Ferenc, thank you for your feedback and 5 star review!
5/5
TrustpilotThank you so much to Beth for all of…
Thank you so much to Beth for all of her help with my first house purchase! Beth was great throughout, always kept me updated, always responded promptly and did a great job at chasing the solicitors and pushing things through as quickly as possibly! She made the whole experience feel smooth sailing! Would highly recommend prospect :)
5/5
GoogleWe have had wonderful service from Claudia. She has been an absolute pleasure to work with over the past 1.4 years and has always efficiently (and effectively) responded to all of our numerous requests. Thank you Claudia and team!
5/5
GoogleSpeedy responses throughout our rental process, very diligent in assuring us on all details, rental agent Chris was especially indispensable. Thank you.
Thank you for the 5 star review
5/5
TrustpilotChloe ... Birthday Fairy
I am a tenant and managed by Chloe Reilly. Chloe is always a professional but just recently pulling out all the stops to help me. I fell foul of drain problems and then boiler breakdown. Resulting in no not water or heating for two weeks. Chloe was approachable, sympathetic and did everything she could to speed up the repairs on both occasions. I was beginning to feel worn down by it all. However she saved my sanity. I was able to reinstate a birthday celebration that I thought would be cancelled. Thanks Chloe.
5/5
TrustpilotKind and friendly
Demi, Dexter and Shaun and the team at the Aldershot branch were amazing. They were kind, friendly and patient and a calming influence on what can be a very stressful process. They were invaluable support in helping us with the sale. Would highly recommend their service.
5/5
GoogleProspect were great. Chris & Les were really good, fast, clear communication at all times. Seamless process to get the flat we wanted. Would use these guys again without a doubt.
Thank you Colin, we wish you all the best in your apartment!
5/5
TrustpilotBeth @ Prospect has been amazing!
Absolutely a 5 star experience thanks to BethBeth has been an amazing support right from placing an offer on a property we were buying through Prospect right up to minute of exchange. It was a very difficult transaction but Beth worked so hard to keep us informed and to help expedite the transaction as quickly as possible. Beth is very responsive when trying to contact Prospect and her transparency and level of work ethic is amazing. We felt lucky to be working with her as buyers and would definitely recommend Prospect based on our recent experience with Beth
5/5
TrustpilotLily Sines
I have dealt with Lily Sines for a while now and I have always been impressed with how efficient and knowledgeable she is. My emails are always dealt with immediately and Lily is always very helpful and tries to make any work that needs to be done to the house a smooth process as we live in the US. I know I can always rely on Lily to get things done for us. Lily is a huge asset to Prospect!
5/5
TrustpilotSpecial recognition - Lily Sines, Property Manager, Bracknell
I just wanted to make a special mention to Lily Sines, Property Manager at the Bracknell office. Lily has been managing a few properties for me for some time and has always been courteous, prompt and professional through my many interactions with her. Lily's pro-active approach really sets her apart and is incredibly important and helpful for me as a landlord. Lily will gather & present all the relevant information (quotes, new tenant details etc) which enables me to make an informed decision and therefore the process far more efficient. Thank you so much Lily! I really appreciate everything that you do!
5/5
TrustpilotReally professional and would highly recommend.
Had Prospect selling my property in a not exactly favourable market, but they were really professional with their valuation and the conduct of viewings, with every viewing followed up. Eventually we had a buyer and from there the real challenges begin... they did a wonderful job liaising between seller, buyer and their solicitors. We needed a fast completion and with their help we were able to pull through. Many thanks to Paul and Beth and would definitely recommend to anyone thinking of putting their house on the market!
5/5
TrustpilotAbsolute pleasure…
I found Prospects an absolute pleasure to deal with when selling my house. They were very informative without any pushiness. Ross was professional and guided us through our first house sale. No questions or my chasing for updates was ever a problem, and always gave his full time and attention. Their market knowledge meant that we got a great price for our house and sold at the first viewing day. I could have sold for a significantly smaller sum had I gone with another more pushy estate agent. My buyer also commented on how lovely prospects were to deal with both at the house viewing and throughout the sale process. I am really pleased and would highly recommend prospects. Thank you!
5/5
TrustpilotHappy peeps.
Michael, Matthew and the team worked hard for us marketing the house during some tough periods, thanks to the Truss disaster.We crossed the threshold and completed on time with the recommended DCLaw performing well too.Many thanks to all for your grit and professionalism.
Thank you for your 5* review, Hirst.
5/5
GoogleAfter my husband and I sold our home with prospect last year and the professional service we received. We knew that when we were in a position again to look for our next home, we would get back in touch! Shaun has been nothing but amazing and helped us get our new home. He really did work hard behind the scenes to make sure we got the home we wanted. Shaun was very good at keeping us updated with his progress and keeping us in the loop. Thank you, and we look forward to working with you all at prospect as we move along with the sale.PositiveResponsiveness, Professionalism
1/5
TrustpilotProspect Estate Agency
Prospect Estate Agency, Bracknell, Berkshire
We are sorry to read that you remain dissatisfied following the end of your tenancy, particularly after renting the property for almost eight years. Your review raises several concerns relating to repairs, maintenance, communication, property viewings, and your deposit. As these matters relate to events over a number of years, and some aspects are currently under review, it would not be appropriate for us to discuss the details publicly. We are aware that our Director of Property Management has spoken with you directly regarding the concerns raised and is currently reviewing the matters discussed and will remain in contact with you as that review progresses. We take all feedback seriously and are committed to investigating concerns fairly and thoroughly. We hope to continue working with you directly to reach a conclusion on the matters raised. Thank you again for taking the time to share your feedback. Prospect Estate Agency
5/5
TrustpilotBuying our apartment via Prospectus Estate Agent
The support provided by Prospectus Estate Agent, from the initial property viewing through to placing an offer and completion, was smooth and well-managed. At each stage, different members of the Prospectus team were involved, and the transitions between teams were seamless.
1/5
TrustpilotIts the worst experience i ever had.All…
Its the worst experience i ever had.All those agencies following the same patterns but this experience was beyond awful.We raised a complaint regards to delay on refurbishment.The reason of the delay was that the agency did not transfer money on time on builder as builder confirmed.We wasted money on frozen food for another week as the kitchen was ripped off and we could not used it.We did not have an information from the agency about the delay whatsoever.I accidentally called and i found out my self.All this did affect our monthly budget .Our holidays were ruined and night shifts for extra money were cancelled as the refurb. date changed .I was dealing with lots of stress because of a health issue and although i mentioned this to the agency the kept ignoring us.Samantha Baron was the only person who actually listens and provides solutions .There is a lack of communication in general.We need to call and email numerous times for things to get sorted.We had broken handles in 2 bedroom windows and anyone could open from outside.For this only we needed to call and email over a month.Our total nightmare started when i had to deal with an agent called Chloe Hoptroff. She never replies back.Ever!I never seen this in my life before.I spent time on my days off,my holidays,to reach her and even when i call another person will always say she is busy.Still to this day she has not replied since over a month ago.I've seen other reviews with people having the same exact issue with the same person.Its very sad that these people are on this jobs.I never had so much stress in my life.Very sad.
5/5
TrustpilotHighly recommend Prospect Estate Agents
Highly recommend Prospect Estate Agents. The Warfield office provided exemplary service from start to finish and I cannot overstate their professionalism throughout.Special mention to Beth for selling our house at the first time of asking (with some considerable time pressures to do so) and Virginia for her constant communication and advice throughout the sale process. We also bought our house through the Prospect Bracknell office and their service was similarly professional - again special thanks to Ricky and Adam from the Bracknell branch. House moving is a stressful experience but the constant and willing communication from the entire Prospects team went some way to alleviate this!
5/5
TrustpilotExcellent professionalism
Natasha was very pleasant and quick to arrange viewings for me. Whilst dealing with her she was a pleasure to deal with and always responded immediately and with great flexibility around my schedule making her a delight to deal with!
Thank you for your 5* review
5/5
TrustpilotLily Sines, Property Manager
We have been renting multiple properties over the past five years through Prospect Bracknell and have had Lily as our Property manager for almost two years. Like those before her, Lily has been professional, responsive, understanding and action oriented. I'm confident in the Prospect team and Lily (my main contact point) is key to the ongoing relationship. Many thanks for your hard work and looking forward to many more years with you at the helm and your support. Thanks!
5/5
TrustpilotGreat help from Katie Clark today
Great help from Katie Clark today! Great communication and help. Quick response which was very much appreciated especially with Christmas looming over us! Thank you very much Katie!
Good morning, Thank you for the great 5 star review for Katie! Glad she was able to help you under the quick circumstances. Kind regards
5/5
TrustpilotReported an issue to Prospect Bracknell…
Reported an issue to Prospect Bracknell (Beckie Baxter); within minutes Beckie called to address the issue. Super quick turnaround - Beckie has been my POC from the start of my tenancy and she has been fantastic from day 1. Beckie goes above and beyond for her tenants.
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Tell us what you need and we'll put you in touch. Prospect Estate Agency Farnborough hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Farnborough.
