Trusted Agent profile · Farnborough
★★★★★
1,914 reviews across 2 platforms
27 Victoria Road, Farnborough, GU14 7NT
Prospect Estate Agency's office in Farnborough, at 27 Victoria Road, is rated 4.7 out of 5 across 1,914 reviews on two platforms, including 290 Google reviews rated 4.6.
Every review we hold for the Farnborough office, from every platform, shown as written. First names only.
5/5
TrustpilotSasha as my manager has handled in an…
Sasha as my manager has handled in an excellent manner both my properties that I let through Prospects as well as the one I rent from them. Nothings to much trouble and any issues are dealt with in a very efficient and prompt way.Her telephone calls are always positive and actions are dealt with pretty much straight away.Thanks for the excellent service Sasha and Prospects.
5/5
TrustpilotNatasha in the Aldershot branch has…
Natasha in the Aldershot branch has been amazing with both sales and purchases in the last year for me. Would highly recommend her and Prospect for all your housing and development needs. I deal with a lot of agents and this team is up there with the best..!
5/5
GoogleShaun was fantastic throughout my property search, providing honest advice and keeping me up to date every step of the way. Would thoroughly recommend.
5/5
GoogleDarren and his team were excellent. They were proactive and kept me informed every step of the way. Thank you for selling Dad's bungalow at this difficult time.
5/5
TrustpilotThanks Matt
From my first contact with Prospect back in September, nothing has been too much trouble for Matt - if he was not immediately available he always returned my calls promptly and was happy for me to visit the property as often as I liked (also sending through progress photos as the conversion progressed). He even offered to wait at the property for a delivery due before I moved in!
5/5
TrustpilotSasha has been absolutely helpful
Sasha has been absolutely helpful, very supportive and kind. Her calm and positive manner allowed us to have a smooth experience. Thank you Sasha.
5/5
TrustpilotI have been a customer of Prospect…
I have been a customer of Prospect Estate Agency since 2017 and am always happy with the services they provide. From buying the property to letting them managing it while being rented out. They are always patient and value their customers. We are very busy with work and are usually slow in replying their emails but they have been always been very helpful and help us managing the property well.
5/5
TrustpilotGreat Service
I found Beth to be a pleasure to deal with, extremely friendly, knowledgeable and informative. I would highly recommend her and Prospect.
Thank you for your 5* review, Grant.
1/5
GooglePoor service. Unprofessional and rude
Good afternoon It’s disappointing that we have not meant the level of service and standards. If you could email us at support@prospect.co.uk. We can look into this further for you. We look forward to hearing from you.
5/5
GoogleIts our first experience as landlords. Jordan and Matt, from the letting tem, have been really helpful and very patient in taking us through the process of renting out our property. Very open and transparent process and I can tell that Prospects have really made this very easy for us. Highly recommended to use if you are looking for renting out your place!
1/5
TrustpilotDuplicitous, unethical and unprofessional
I am in the unfortunate and unenviable position of being a tenant, and am having to deal with the Bracknell branch. I can sadly confirm that certain individuals employed there are duplicitous, unethical and highly unprofessional (there are numerous instances of shameless dishonesty), which is arguably the worst kind of behaviour in terms of your peace of mind as a tenant. I would not recommend this organisation to my worst enemy!
1/5
TrustpilotUseless
Maidenhead branch. Useless. Trying to sell our flat, even gave them a cash buyer who had come direct to us. 11 weeks later, after only ever chasing them, our buyer told us she was pulling out. She had told the estate agent over 2 days beforehand, they just didn’t bother to pass it on to us. Oh don’t use the legal firm they recommend either - they also did nothing unless chased.
5/5
TrustpilotThank you, Elliott Garrington!
Elliott Garrington has been extremely helpful in the rental process and has helped answer all questions and concerns that I've had in a timely manner. Thanks Elliott!
1/5
TrustpilotCash buyer denied viewing in Aldershot
Called up as cash buyer to view a house in Morland Rd Aldershot and was told it was not possible due to my current property not being sold (despite having cash in the bank to buy the Aldershot house).Tried to explain but not interested.Asked the old lady who answered the phone to delete all my details as not dealing with a company incapable of qualifying an incoming call.
5/5
TrustpilotSasha has been extremely professional…
Sasha has been extremely professional and provided updates on any progress with my renewal's.Highly recommend the services of Sasha and Prospect Agents.
5/5
TrustpilotGreat service from Gemma and the team
Great service from Gemma and the team. Always go above and beyond to help with any issues and manage the properties really well.
5/5
TrustpilotMicheal Sharp restored my faith in…
Micheal Sharp restored my faith in estate agents, his outstanding professionalism and drive help push the sale of my house through whilst keeping me updated throughout the whole process. I would not hesitate to contact Michael at Prospects again if selling another property and can not recommend him highly enough.
5/5
GoogleGreat communication throughout sale and very helpful in helping me find my new home.Very quick sale would highly recommend
Thank you Julie! Delighted we were able to sell your home, find you a buyer Aswell as assisting you with your purchase!
5/5
TrustpilotReading Team
Really good experience in Reading branch. Toby was really knowledgable about the properties we were viewing and very helpful. Very quick replies over email and calls.
5/5
TrustpilotGreat service from a team who are prompt and straightforward to deal with
I’ve had a consistently great experience with the property management team at Prospect.Most recently I have been working with Dani Smith to resolve an issue in the property following some remedial works.Dani showed a great deal of tenacity in helping me get hold of a lot of fiddly details from both the tenants and contractors. The communications have been quick, and straightforward and she’s made the issue much easier to deal with.
5/5
TrustpilotAgnese has been excellent with updates
Agnese has been excellent with updates, communications and speedy response and resolution. Many thanks for your support.
5/5
TrustpilotBeckie Baxter
My first point of contact with prospect wasn’t all that great but since Beckie took over she has been amazing with a positive attitude, super friendly and understanding. she would always pick up on any queries or problems I had with the property I am renting in a nice manner. She is easily approachable and I feel I could talk to her about anything. Thank you for all your help Beckie! Natasha
5/5
TrustpilotUrgent advice required
Spoke with Natasha in the Aldershot office who I found to be very knowledgeable regarding the market, she had taken the time to speak with me in depth and I never felt rushed at all. Excellent customer service compared to other estate agents I've spoken to previously. Thank you!
5/5
TrustpilotGreat experience with Paul Wickens as a first time buyer
Great experience with Prospect as a first time buyer. To be more specific with Paul Wickens. When I saw the flat that I liked and I sent a request for a viewing, he arranged it quickly managing to reach to an agreement due to his help. All I can say is his immediate responses even late in the evening and the personal communication which he builds, make me feel security for the purchase process.
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