5/5
TrustpilotSasha has been very supportive and…
Sasha has been very supportive and clear with process of tenancy. We had a very good experience with prospect and would love to get back in future for any requirements.
Trusted Agent profile · Farnborough
Prospect Estate Agency Farnborough reviews
★★★★★
1,914 reviews across 2 platforms
27 Victoria Road, Farnborough, GU14 7NT
Prospect Estate Agency's office in Farnborough, at 27 Victoria Road, is rated 4.7 out of 5 across 1,914 reviews on two platforms, including 290 Google reviews rated 4.6.
Reviews
Every review we hold for the Farnborough office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleVery professional and very polite agents les ,jordan and Chris would highly recommend this team
Agent replied · 24 October 2024
Thank you Jon for your 5 star review!
4/5
TrustpilotWorking with Michael was easy and…
Working with Michael was easy and straightforward. We are working with them on another sale because of how happy we are with him and his team.
1/5
TrustpilotTerrible service as a renter
Terrible service as a renter. Firstly, we received terrible service from our key contact in the agency during our stay; whenever we tried to contact her we couldn't and so issues we had were never resolved.Secondly, when it came to check-out report, they created issues / problems that weren't there, to enable the landlord to keep the deposit. Due to this report, the landlord wanted to keep nearly 1/3 of our deposit after we had only stayed in the house for 6 months and left it in the exact condition we had found it. After negotiation, we got this down to next to nothing, showing that the issues weren't there in the first place!I would not recommend Prospect at all and I plan to avoid using them when I want to rent my next property in Reading.
5/5
TrustpilotAnna has been so helpful from start to…
Anna has been so helpful from start to finish with the whole process of our letting! She is so profession, polite and prompt! I can’t recommend her enough! Thank you so so much!!
5/5
TrustpilotThanks for a quality professional service
The team at Prospect worked hard behind the scenes to ensure a smooth transaction.Thanks to Paul and Beth for overseeing my purchase.Recommended .
5/5
TrustpilotI have been pleased with experience…
I have been pleased with experience dealing with Prospect. Cameron from Bracknell branch was very friendly and informative on viewings and Aimee has been very helpful and prompt in her communication.
5/5
TrustpilotHouse Move
We have just moved house and bought our property through Prospect Estate Agents. Beth Murphy dealt with us and was very professional and competent. She was particularly helpful in chasing slow solicitors throughout the process and kept everyone focused on completing their roles meaning we had less chasing up to do!
5/5
TrustpilotSasha Byrne from Prospect Agency
Sasha Byrne Was perfect agent. She made sure I was happy and had everything what I needed during my tenancy. Highly Recommended Agent
5/5
TrustpilotSasha was an absolute joy to work with.
Sasha was an absolute joy to work with.Extremely efficient, courteous and very professional . Will definitely be wanting to use Sasha for all my properties going forward. Thank you !
5/5
TrustpilotProspect agency provided an excellent…
Prospect agency provided an excellent service.Both Beth and Paul’s communication and attention to detail was brilliant.Thanks Kam and Angela
5/5
Trustpilot10/10 AMAZING!!
Angel is great always giving us weekly updates and sending us properties before they go online !! highly recommended.
5/5
TrustpilotThe customer experience we received was outstanding…
The customer experience we received from all members of the Warfield estate agent team was outstanding. They were instrumental in helping us find our dream home, their communication was great and they were extremely helpful and patient when we had some challenges to work through. We would thoroughly recommend using them
5/5
TrustpilotAgnese has been amazing
I have been very satisfied with my property manager Agnese Rees. Ever since she had been appointed as my property manager she had always been polite, friendly, professional, highly responsive (even during out-of-office hours) and has truly given her best to find the best solution to any given issue at hand within a reasonable time frame. A property manager who honestly cares about the tenant and goes well above and beyond to help with tenancy issues.
1/5
TrustpilotMarketed my property without permission
Prospect estate agents approached me about selling my property as they had someone looking for a property like mine in that area. They came and valued my property on a Saturday. They gave me an agreeable valuation. I then enquired about their fees the following week and found them to be extortionate. I politely declined their services by email. An email they ignored (professional). I went with a much more friendly, reasonably priced agent and got my property on the market. When I was looking online for my advert that the current agent had produced I realised Prospect had marketed my property WITHOUT instruction at 10% lower than the price they said I should be selling my property for. They just took it upon themselves to market my property. Clearly an illegal move. I have been in contact with the office asking for the head offices details multiple times and they ignored me. No apology. I will be taking this further. Avoid these money grabbing cow boys.
5/5
TrustpilotGreat Service
Sasha is wonderful and is always professional. I have been very happy with the service. Thanks again, Sasha!
5/5
TrustpilotToby Herman
Toby Herman - Prospect - Reading was very cordial and helpful with arranging viewing. good communication.
1/5
TrustpilotRude and unprofessional
This is only related to the Reading office. I spoke to someone called Michael who was quite rude and unprofessional. Out of courtesy, I phoned to tell him I was going to use a different agent. I think the best thing he could've done was be polite, in case I changed my mind in future, but instead he started slating the other estate agent and told me that if fee percentage was a deciding factor, then he would not help us. He's now risked any chance of us switching to him, if things don't work out with the agent we did choose.
5/5
TrustpilotQuick Sale
We decided to have our house valued just to get an idea.We were surprised at the value so went ahead and put it on the market with prospect.It went on line on the friday. We had 7 viewings in 4 days. By the end of day 4 we had an offer which we accepted.Can't really complain at this service.My only issue was the agent was late for the first viewing getting stuck in traffic. Not off to a great start but all sorted in the end.
5/5
TrustpilotSasha was on the ball with everything
Sasha was on the ball with everything. Could not fault their professionalism. Always came back with an answer to all my questions. Nice one Sasha keep it up.
1/5
TrustpilotAfter finding a property I liked and…
After finding a property I liked and going through the usual process I was told that all had been agreed and to go forward with everything (like buying furniture to fit in the property). I was then told it hadn’t been agreed then that they hadn’t/had spoken to the landlord and it wouldn’t be available until after the date I had been told. At this point I had nowhere else to go as I had agreed to move out of my former property which was ok as I had paid a holding deposit and was told it was just a delay. Then I was told the price had increased to 2200 from 1600 and the landlord wanted an old couple so I couldn’t have the property. At this point they weren’t even trying to explain the various lies along with it being them who said the property had been agreed and to move forward with them. I had expected professionalism however instead I am left (short term?) Sofa surfing whilst I find an estaré agent who can do what they say
5/5
TrustpilotGreat experience as whole
Great experience as whole. Natasha showed us round and gave us all the information needed and answered all questions asked! Would highly recommend if you’re looking to buy or rent.
Agent replied · 29 October 2023
Thank you for your 5* review, Tori.
5/5
TrustpilotExcellent service!
We have rented a flat in Reading for 10 years through Prospect. From the very first viewing all those years back to our recent checkout, we have dealt with quite a few different people within their team, all of them have been professional, responsive and always helpful. They kept us informed of any changes to our contract, they liaised promptly with the landlord when something needed to be fixed and booked reparations quickly, arranged regular inspections of the flat and the appliances, in short they made our tenancy smooth and hassle-free at all stages. Thank you!
5/5
TrustpilotBeckie Baxter
We have been absolutely thrilled with such a great service that Beckie Baxter provided. She has been absolutely brilliant and what a great asset to the team she has been at Prospect Lettings. She has responded to every question with a prompt response and professionalism. I have only very high review for Beckie. She is undoubtedly a truly great asset at Prospect Team. Many could follow by her professional example.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Prospect Estate Agency Farnborough hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Farnborough.
