Prospect Estate Agency Farnborough reviews

★★★★★ 1/5

Trustpilot

All for themselves

Wow. Yet another disgusting level of customer service where I have been labelled a bully when in black and white I was given an email CONFIRMING my check out/end of tenancy date only to be told by the Head of Property Management, Joanne Kay, that THEY have made a mistake. After this email I was assured of my end date and have organised alternative accommodation for which I am glad of as things still haven’t been done as promised after 10 months of being in one of their MANAGED properties. Also told me that 100% of the rent goes to the owner which we all know is rubbish as they get commission from renting these properties. Also having looked backed at my agreement I see I was charged when they are not supposed to be charging people now. Absolutely SCANDALOUS. Do not waste your money with this company as they simply do NOT care about you as an individual.

SIMON · 29 April 2021

★★★★★ 5/5

Trustpilot

Thank you Agnese!

We were tenants at a property managed by Agnese Rees and the service she provided was excellent, especially during our last months of tenancy. She quickly replied to all our emails and arranged with the landlord for our tenancy to be extended when we realised that it would have taken us longer than expected to move into our new property. She was always on top of all the maintenance issues we reported, arranging for them to be fixed in a timely manner.

Chris · 27 April 2021

★★★★★ 5/5

Trustpilot

Prospect 10 stars if I could award them

Prospect and Beth Murphy in particular, did an amazing job in my search for a new home. When a purchase with a different estate agent fell through in December 2020 I contacted Beth with my requirements. Beth had one property coming on the market that week which she was sure would suit me. She was so right, it ticked every box. Within 12 weeks I was able to move in to my new home.If you want an estate agent who will listen to your requirements and work to ensure a satisfactory purchase and I would also suggest sale, then I suggest speaking with Beth.

Neal · 19 April 2021

★★★★★ 5/5

Trustpilot

Prospect 10 stars if I could award them

Prospect and Beth Murphy in particular, did an amazing job in my search for a new home. When a purchase with a different estate agent fell through in December 2020 I contacted Beth with my requirements. Beth had one property coming on the market that week which she was sure would suit me. She was so right, it ticked every box. Within 12 weeks I was able to move in to my new home.If you want an estate agent who will listen to your requirements and work to ensure a satisfactory purchase and I would also suggest sale, then I suggest speaking with Beth.

Neal · 19 April 2021

★★★★★ 5/5

Google

I would highly recommend Prospect when looking to sell your house. Fast response to any queries I have had and so far the process has been really smooth. Thank you Darren, Dan and Cameron.PositiveProfessionalism

Sarah · 25 October 2020

★★★★★ 5/5

Trustpilot

Excellent customer service

I recently put my house on the market with Prospect Estate Agents in Warfield. Paul came to value my house on a Thursday and listed it for sale on Friday. By Tuesday I'd had 4 viewings, which resulted in a full asking price offer. All of the staff were very helpful and friendly. I was then contacted by Beth who was the person over seeing the sale, again, very helpful and friendly. I have no hesitation in recommending Prospect.

Janet · 24 June 2021

★★★★★ 5/5

Google

Matt has been very helpful assisting me with all of my questions and helped ease the process of moving

K · 24 January 2023

★★★★★ 5/5

Trustpilot

Dani Smith has managed our letting very…

Dani Smith has managed our letting very professionally. She is always prompt to respond to enquiries from us and our tenants which gives us both great peace of mind. Thank you Dani.

Amanda · 18 March 2021

★★★★★ 5/5

Trustpilot

Helpful and quick action

Sasha was extremely helpful while I was moving to a new flat, she still is. She's got good knowledge and management skills.

Celal · 27 September 2022

★★★★★ 5/5

Trustpilot

Excellent responsive service.

I have always been impressed with Prospects services. Dani Smith has recently become my property manager and it is so nice to have someone managing my property who responds quickly to any queries and lets me know if the tenants have any problems. Recently a contractor gave quote for a call-out and as it was a little higher than usual, Dani called me first to check if it was still OK to proceed. I very much appreciated that as it shows great initiative !!

Stuart · 12 March 2021

★★★★★ 4/5

Trustpilot

Prospect have been great in helping me buy my first home…

Prospect have been great in helping me purchase my first home. They were very prompt and helpful in arranging the viewings. They recommended their own partnered solicitors who were great at driving things forward. I did experience a period of delay after I submitted my offer as I went a while without being provided an update or being advised on any progress or next actions. That said, I was soon assigned a super pro-active transaction coordinator in Amie who was great at coordinating all the comms for all the parties and keeping me up to date. Calum, Cameron and Jordan from the Bracknell agents were all great as part of the process. Would highly recommend and will look to use Prospect again in the future.

Donald · 11 March 2021

★★★★★ 5/5

Trustpilot

Prospect property management

Prospect have been managing my property for just under a year, and as I work in education I have been incredibly busy during the pandemic. We were assigned Dani Smith, who has been patient, yet relentlessly following up on enquiries due to my not responding to phone calls or emails on time! Dani has worked incredibly hard to organise both gas safety and EiCPs as well as the recent renewal. Dani has remained professional throughout and I cannot recommend her highly enough.

Melanie · 9 March 2021

★★★★★ 5/5

Trustpilot

I moved in to my sheared house about 7…

I moved in to my sheared house about 7 months ago at first I was worried due to never being on my help but the help with Prospect its made it so much easier for me.The one person that has stood out to me is beckie any problem we have she is always hot on her heels to help and get the problem solved :) we have been given a new set of cleaners after telling beckie the last were not good and in a matter of weeks she was able to get someon in for a deep clean and get new cleaning in that are so friendly and do amazing job. Im very grefully we have people like beckie to help us all out and make living in our homes a lot better

Kimberley · 8 March 2021

★★★★★ 5/5

Trustpilot

Beth was extremely informative about…

Beth was extremely informative about the viewings I had!

Joseph · 1 November 2023

★★★★★ 5/5

Trustpilot

Extremely happy with the service

I have been attached with Prospect Estate Agency for a year now, my account being handled by property manager Beckie Baxter and assistant property manager Dani Smith. I have just completed my rent agreement contract renewed for another year now and it's needless to say that I am extremely pleased with the promptness of both Beckie & Dani every single time regarding any query/ issue/ action raised and they have dealt it with utmost politeness at the same time. I am looking forward to another successful year of my stay in this rented property and enjoy the same privileges as earlier.Thank you very much.

Pamela · 23 February 2021

★★★★★ 5/5

Trustpilot

Great service

My experience with Prospect has been very positive so far. I have been using Prospect them to manage two of my properties. The entire team is great and very supportive.  The process of managing my properties has been very smooth and have been updated the process throughout.  The management charges are reasonable but any work quotes I receive from their contractors are more expensive compare to the market.My current Property Manager, Beckie Baxter, has been really great answering my queries immediately and always keep me update with the progress.

Aravind · 22 February 2021

★★★★★ 5/5

Trustpilot

Thank you Tristan for your professional approach

Just a quick note to say thank you to Tristan Lee at Prospect for making two simultaneous changes of tenant run smoothly. Tristan always returns calls and maintains a very professional standard.Thanks Tristan

Adrian · 27 November 2020

★★★★★ 5/5

Trustpilot

Maintenance help

Melissa Fisher was excellent and readily available to help when we had an issue with our washing machine. Melissa was willing to stay late after work to ensure the problem was sorted- thank you.

Grace · 17 August 2020

★★★★★ 5/5

Trustpilot

Tenancy renewal

Sasha was a great help with our tenancy renewal. We were kept informed throughout the whole process and it was made extremely easy. Sasha was very efficient and professional.

Natalie · 29 September 2021

★★★★★ 5/5

Trustpilot

5 Star Service!

Excellent service provided by the team, especially Mitchell, who has made the process of renting (especially during COVID) a whole lot easier. The process has been smooth and efficient - would definitely recommend!

James · 24 November 2020

★★★★★ 1/5

Trustpilot

Avoid this scammers ( Agent Charlie)

Avoid this scammers ( Agent Charlie)After the viewing Mr. Charlie called us if we liked the property and if we would like to put an offer on. So I told him we liked it but we only willing to take it if they repaint the walls, and because they repaint it we are willing to pay the price without negotiating. After 10 min Mr. Charlie calling us back that the landlord accepted our offer. During the reference check I asked him 2 times how is the painting going and if is going to be ready in time his answer was its only going to take 1 day. Today we want to get the keys for the property and surprise nothing was done. So I called the landlord finding out that he didn't even know about that my offer was that we taking the house only if is going to be repainted. So called Mr. Charlie ending up lying in my face. Its unbelievable some people what they are capable to do for a little commission. Also we find the house quite dirty. AVOID THIS AGENCY IF YOU CAN

Matyas · 15 February 2021

★★★★★ 5/5

Trustpilot

Beth is excellent and helpful

Beth is excellent and helpful! Thank you so much!

Connie · 27 October 2023

★★★★★ 5/5

Trustpilot

Recently Completed Tenancy

I have recently completed a 4 a four and a half year tenancy; initially undertaken with Griffins and following a business change latterly with Prospect. I would like to recommend the team at Prospect for their competence, attentiveness, and service. In my particular case, I would like to make a special mention for Carla Munro, who I have dealt with throughout on all aspects of this tenancy. Nothing has ever been too much trouble, every detail was competently and confidently dealt with in a very friendly and professional manner, in fact easily and without worry or concern.

Paul · 12 February 2021

★★★★★ 5/5

Trustpilot

Prospect Letting Service

As a Landlord I have been with Prospect for over 3yrs and they manage two properties for me. Most recently they secured multiple clients within days of marketing my Apartment. The entire process - Negotiating my terms with them, agreeing an AST with the tenant, providing a check-in report and the Move-In process for the clients was faultless. People matter and the team at Wokingham, the Letting manager, his assistant and their move in clark, ooze professionalism but are also all about going the extra mile to make it happen. This makes the difference and this team is a true asset to Prospect and its reputation.

E · 11 February 2021