Trusted Agent profile · Farnborough
★★★★★
1,908 reviews across 2 platforms
27 Victoria Road, Farnborough, GU14 7NT
Prospect Estate Agency's office in Farnborough, at 27 Victoria Road, is rated 4.7 out of 5 across 1,908 reviews on two platforms, including 285 Google reviews rated 4.6.
Every review we hold for the Farnborough office, from every platform, shown as written. First names only.
5/5
TrustpilotA very positive experience with…Paul and Aimee....5 star service
A very positive experience with Prospect from Paul’s initial visit and honest valuation to Aimee’s support following the house going under offer. Aimee kept us fully updated throughout the selling process and was very proactive in liaising with the vendors solicitors. Thanks so much for all your support through what can be, a very stressful time. We wouldn’t hesitate to recommend Prospect to our friends and family.
5/5
TrustpilotKenny is great
Kenny is great, I had amazing experience viewing properties. He answered my questions and explained about property.
Thank you for your 5* review, Natalya.
5/5
TrustpilotExcellent service
Chole Reilly and team at Prospect have been taking care of my rental property for the past 5 years. Chole is always professional and quick to respond to queries. I appreciate having the team on hand to arrange any repairs that may need to be carried out. Very happy with service provided.
5/5
TrustpilotExcellent experience with prospect…
Excellent experience with prospect estate agency with out recent house sale. Thanks to Micahel Sharp, Ross and Ruth for coordinating this sale end to end.The only thing that could have been better were the solicitors. We went with the recommended Cook Taylor Woodhouse and definitely was a bad experience. However this is in no direct reflection on Prospect agency.
5/5
TrustpilotProspect were brilliant from start to…
Prospect were brilliant from start to finish. Callum was really helpful at the beginning of the process and I then had the pleasure of being helped by Aimee who was really responsive and kept the process moving along so that we managed to get everything sorted as quickly as possible. Prospect were both professional and really friendly and helpful. Couldn’t recommend higher.Thank you!
5/5
Trustpilot5 stars to Prospect and Maria Proko
We would love to rate Prospect 5 stars. We are happy with the service provided.Expecially Maria Proko has been our first line contact since the beginning. She keeps us informed about everything, she is very efficient and we love the fact she took care of some issues with no hesitation,giving us solutions in very short time. Great job guys!
1/5
TrustpilotProspect Estate Agency, Lettings, Wokingham
I moved into a house 2 weeks ago, managed by Prospect in Wokingham. I agreed with the "Client Manager " ( an oxymoron if ever there was one ) that certain tasks would be carried out prior to the move. On the day, I found that some had not been done, indeed, I had to do one of them myself. 2 weeks after moving in, I am still waiting for one to be carried out. The "Client Manager" is now arguing that I didn't ask for what we agreed on. The same person arranged for the house to be cleaned on the 24th, when I pointed out that we were moving in on the 20th !! He also did not advise the accounts department that the move-in date had been moved forward to the 20th, so I was asked to pay a deposit of X amount, which I paid, only to be told that I had underpaid and needed to pay more. I had not underpaid, I had paid the amount I had been asked for.Having moved in, hardly a day has now gone by when I haven't had to log at least 1 defect in the property, this morning, it was 3 !! Having discovered that there was no heating on a freezing February Sunday evening, I rang the emergency maintenance helpline ( another oxymoron ), and I was told that, as nobody in the house was vulnerable, it would have to wait until they opened at 09.00 the next day. A week later, at 05.00, water was dripping from the pipework in the ceiling and onto the floor in the living room. Again, I rang the "helpline", expecting an emergency plumber to be called, only to be told that I should turn the water off at the stopcock ( which, I discovered was seized solid !! ) and they would start dealing with it when they open at 09.00, FOUR hours later !! A major issue had now been discovered in the heating system and I now have to have the heating on 24 hours a day, as the leaks occur when the pipes cool down. Needless to say, the "service" I have received has been appalling. BTW, I know that Julie in maintenance is trying her best, but must be overwhelmed with all the maintenance issues I have had to raise. In my opinion, this rental should never have taken place with the house in this state and I feel I have been a "snagging" guinea pig for the last 2 weeks. If I could award Prospect, Wokingham negative stars, I would have done so.
Thank you for your review, Don. We pride ourselves on providing excellent customer service and clear, honest communication so are disappointed to hear you don't feel you experienced this. If you'd be willing to share additional information, I will look into everything so we can continue to learn and grow as a company. You can email customerservice@prospect.co.uk FAO Hanna. Thanks
5/5
TrustpilotBeth has been amazing
Beth has been amazing! Without her help we would have struggled to have got the sale over the line.
5/5
Trustpilotcheers Kenny!
Kenny was really polite and patient during the viewing. He answered all our queries with due diligence.
Thank you for your 5* review, Pujayita.
5/5
TrustpilotKenny was good and helpful
Kenny was good and helpful and got good understanding about the property. Happy to have more chat.
Thank you for your 5* review.
5/5
TrustpilotAgnese Rees
Agnese Rees has been our property manager with Prospect for a few months. As new landlords, she has been very good at keeping us up to date with all surveys and requests and has been very good at finding solutions every time we needed it. She was also very flexible with her approach. Hope it all carries on like this!
5/5
TrustpilotGreat service thank you Savannah
Savannah Quirk was the New Sales Agent who dealt with our show round and let us just say how amazing she Is! Right from organising the viewing to the handover she was accommodating and polite. Always at the end of a phone call she even organised a last minute viewing on a Sunday! Could not recommend highly enough and is definitely an asset to Prospect
5/5
TrustpilotWe've just let our property through…
We've just let our property through them. Jordan and Sam were super helpful from the get go. And now the admin team has been brilliant. Hopefully the relationship continues to go as smooth as it has been.
Thank you for your 5 star review!
5/5
TrustpilotProspect and Natasha has been extremely…
Prospect and Natasha has been extremely helpful finding me properties that suits. Communication was very easy and in time. The amount of information provided was great. I would like to thank you Natasha and Prospect for the service.
5/5
TrustpilotLetting
Charlotte Morgan made the whole letting process very easy for me, even though it has been 20+ since I have rented. The online tools which assisted with the forms, bills were especially useful for me.
5/5
TrustpilotI write this to leave a positive…
I write this to leave a positive feedback for Emily (from management) who has recently taken over from Melisa (who was also a great support and help all over our collaboration). Emily has been very helpful and informative and it's been a great joy to work together. In general the whole team are very efficient and professional and you in safe hands. Thank you all
5/5
TrustpilotQuality of both Prospect and Agnese Rees
We would like to place on record the excellent quality of service provided by Prospect Estate Agency and particularly Agnese Rees in the rental department of the agency.She was excellent in her handling of a very difficult situation and always made herself available to us. Had we not decided to sell our property we would certainly have remained with her and Prospect.
5/5
GoogleI was most impressed with the behaviours of The Prospect Branch Farnborough They never ceased pushing my property and kept me buoyant on getting a sale. My sinceere thanks to Darren and his Team.
Thank you for taking the time to leave us a review, Amanda. We pride ourselves on delivering an outstanding level of service and are delighted that this was your experience whilst dealing with our team. Kind regards, The Prospect Team
5/5
TrustpilotGreat Service
Great service from all at Prospect Reading. Michael Sharp was very informative and concise on the initial valuation and gave us a lot more confidence that the other agent we saw. The sale was agreed quickly and for more than we thought we would get. Wouldn’t hesitate to use Prospect again or recommend them to our friends.
5/5
TrustpilotI’ve been very impressed with Prospect…
I’ve been very impressed with Prospect since we’ve started the letting. Beckie Baxter has been responsive and provides clear answers to questions that I have. She has followed up on areas for me and also acts as a diplomatic liaison between be and the tenant. I hope we can continue this working relationship as it gives me confidence that Prospect are handling the letting well.
5/5
TrustpilotSasha Byrne from the Reading office is…
Sasha Byrne from the Reading office is one of the greatest agents we have got in the last 7 years. She is unerstanding, always happy to help and very responsive. The high rating I am giving is all because of her and how brilliant she is. Thank you Sasha!
4/5
TrustpilotBeth has been an excellent communicator…
Beth has been an excellent communicator throughout my purchase, she kept communication flowing between all parties to ensure my sale and purchase was successfully concluded.
5/5
TrustpilotHighly recommended!
Our experience with Prospects has been wonderful! We cannot thank Beth enough for her support in firstly selling our property but not giving up in securing our dream house! Nothing was ever an issue, and any lows we encountered during the process were quickly actioned and resolved by Beth and the team! Thank you
5/5
TrustpilotFive Stars Services
Thank you to Steph and the prospect team at Larkhill. Steph has been very professional and helpful. Emails answer promptly and chasing up the solicitor when needed. She also works very hard with the developer to accommodate the extra requests that I have made.We are now near the finished line and hopefully be in the new home in 10 days. Very big thank you.
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