Every review we hold for the Farnborough office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotLack of communication
We rented a flat via Prospect for a year in Maidenhead. After the rental the deposit hasn’t been returned. The agent said she was recommending a full return from the Landlord and would get back to us, then nothing. We have sent repeated emails but got no reply. I even went to their office in Maidenhead and the guy in the shop told me they could not do anything as they are “retail’ only. I told them I would make a complaint to the TDS and they just said “go on then”
Daniel · 28 February 2024
★★★★★ 5/5
TrustpilotChira has been a real trooper for us…
Chira has been a real trooper for us this year. Nothing has been to much trouble and she has responded to every email and phone call. Thanks Chira keep up the great work.
John · 10 September 2019
Agent replied · 29 October 2023
Thank you for your 5 star review!
★★★★★ 5/5
TrustpilotChira Gavaghan has looked after my…
Chira Gavaghan has looked after my tenancy in a most professional and courteous manner, always willing to help and follows everything through on time and with excellent feedback.Thank you Chira, Steve17 Oxfordshire Place
Steve · 8 September 2019
Agent replied · 29 October 2023
Thank you for your 5 star review!
★★★★★ 5/5
TrustpilotBeth Murphy - Prospect
Beth Murphy has been a star and has been very quick and proficient in all her response and organisation
Customers · 18 October 2024
★★★★★ 5/5
TrustpilotWe cannot fault the first class…
We cannot fault the first class attention to detail and support throughout the selling process of our home. Thank you to Michael, Nicole and Maddie. The process of selling a home can be challenging in the UK and the team has carried us throughout. We cannot say enough positive things about you all.
JL · 26 May 2022
★★★★★ 5/5
TrustpilotEvery questions and enquire we’ve had…
Every questions and enquire we’ve had during the whole process from beginning to end has been deal with quickly and efficiently. Thank you to Jordan for setting up the viewing and showing us around very professional and a special thank you to Aimee Smith for dealing with all the enquires and solicitors she’s been absolutely amazing prospect is lucky to have you.
Alket · 23 September 2020
★★★★★ 5/5
GoogleShaun helped my partner and I buy our first home and made the experience so easy for us. Shaun was always available to talk and provide us with updates, making our purchase really smooth. We really recommend Shaun and the team at Prospect Farnborough!
Meg · 30 April 2023
★★★★★ 5/5
TrustpilotTennant Feedback
Tennant FeedbackAgnese Reese is the manager for my property, she is always quick to respond to any queries or issues that may arise.She is always very professional and polite, following up after work has been carried out to make sure we are happy with the results.As our property manager, Agnese always ensures we feel valued as tenants.
Martin · 20 October 2021
★★★★★ 5/5
TrustpilotI’ve had a really positive experience…
I’ve had a really positive experience working with Nikki at Prospect.
Chris · 28 May 2026
★★★★★ 5/5
TrustpilotThe experience is great.always can get…
The experience is great.always can get feedback on time when I have requirements.
ERIC · 13 May 2026
★★★★★ 5/5
TrustpilotSasha Byrne
I have been dealing with Sasha Byrne for several months now, supplying a cleaning/clearance service as required for her portfolio. Sasha is polite, friendly and efficient. she provides plenty of business leads and everything goes smoothly as she is so organised.I look forward to dealing with her in the future and wish her all the best.
Mr · 13 December 2021
★★★★★ 5/5
TrustpilotHelpful Agency
Sasha has been very helpful and responsive with our queries throughout our tenancy. But in general the overall experience so far with Prospect has been pleasant.
Eskiel · 19 June 2024
★★★★★ 5/5
TrustpilotAmazing service from Beth
Amazing service from Beth! We felt were were in very good hands, and our experience was smooth sailing and efficient.We would recommend Beth at prospect estate agency for anyone who’s looking to sell their house! We recommend highly.
Ms · 4 October 2023
★★★★★ 1/5
Trustpilotrun for your lives!!
I have a bought property next door to one let by Prospect Agency Bracknell. TBH I felt compelled to write a review as they are so awful!! They have let to awful tenants, people causing no end of problems, and do they do anything about it...nope!!! They are completely useless, their favourite phrase being "we can't do anything about it". They plain and simple do not care full stop. I will NEVER buy or sell a house through Prospect Bracknell because their attitude says "we don't give a damn about quality as long as we get our money!!" Run for your lives...go with Duncan Yeardly...much more professional and could not do more for me when I bought this place. SO different in their attitude...miles apart!
Anonymous · 1 December 2019
Agent replied · 24 December 2024
Thank you for taking the time to leave us a review. We're sorry you haven't received the level of customer service we pride ourselves on.If you could email customerservice@prospect.co.uk with details of your experience, we can raise this with the relevant Director and take action to ensure our service is the level you would expect.Many thanks,The Prospect Team
★★★★★ 5/5
TrustpilotAbi is a great example of what a good…
Abi is a great example of what a good sales person is. She came across as knowledgeable, polite, responsive without being pushy or impatient. I had a fantastic experience with her.
Archana · 8 March 2024
★★★★★ 5/5
GoogleClaudia Davis has given us great service from the first day! It has been such a pleasure working with Prospect because of her!
Hano · 28 March 2025
Agent replied · 28 May 2025
Hi Hano
Thank you for your review.
★★★★★ 5/5
TrustpilotCharlotte Morgan
Charlotte was very helpful when I enquired about a house and organised a viewing the very same day. She was on time and answered all my questions. Thank you Charlotte
Katherine · 26 March 2024
★★★★★ 5/5
TrustpilotChloe Reilly is an asset to Prospect.
Chloe Reilly is an asset to Prospect.Chloe Reilly has been our property manager for many years. We have always been impressed with how quickly and efficiently she has dealt with repair and legal problems. We have appreciated Chloe’s professional advice and help. Long may she be our manager.
Liz · 22 November 2022
★★★★★ 5/5
TrustpilotA Big Thanks to Sasha
Thanks Sasha, the property manager, for being really helpful in assisting all the issues I raised. I rent an apartment which is managed by Prospect earlier this year. Recently, there was a moth issue in the apartment. Sasha was extremely professional and she helped to get it solved quickly. Highly recommend!
Nelson · 22 July 2022
★★★★★ 5/5
TrustpilotExceptional Viewing Experience with Prospect Estate Agency
I recently had the opportunity to view properties with Prospect Estate Agency, and it was an exceptionally positive experience. From the moment I reached out, the team was welcoming, knowledgeable, and eager to understand my specific needs. Their attention to detail and commitment to finding a property that matched my criteria were truly impressive.The viewings were well-organized and thorough, with the agent, Abi Heppner, taking the time to highlight each property's unique features and potential. They were also incredibly accommodating, fitting viewings into my tight schedule and always prepared with all the necessary information at hand.Prospect Estate Agency's professionalism and warmth made the entire process enjoyable and stress-free. Their expert advice and insights during the viewings helped me considerably in evaluating my options. I highly appreciate their effort and dedication and would highly recommend them to anyone in search of their next home. Their level of service is a rare find in today's market.
Agil · 9 February 2024
★★★★★ 5/5
TrustpilotNikki Gardner my property manager is a…
Nikki Gardner my property manager is a star and always helping quickly
Mrs · 13 May 2026
★★★★★ 5/5
TrustpilotGoing the extra mile…
Chloe is always friendly and helpful whenever I have an issue with our property and she goes the extra mile by calling me after work has been completed to check if all is satisfactory. I would not hesitate to recommend her or the agency’s services as a whole!
Terri · 9 November 2022
★★★★★ 5/5
TrustpilotAmazing Partnership!
My experience with Prospect was amazing, they are fully active in the market especially in Reading.Toby was a great person to work with, make all process pain free, quick, efficient, and was available all time round. What I value the most is his honesty and openness, that is highly appreciated and rare.keep the good work all and all the best Toby!Martin
Martin · 9 September 2020
★★★★★ 5/5
TrustpilotAbi was phenomenal and extremely…
Abi was phenomenal and extremely helpful. She waited for us once we were stuck in traffic and she was always so nice and always keen to help..Just extremely professional and knowledgeable
Tânia · 23 February 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
