Prospect Estate Agency Farnborough reviews

★★★★★ 5/5

Trustpilot

Very efficient, contactable & reliable service

Our move (over the last 10 months!) has been littered with issues from the start with a couple of fall throughs. Other Agents and solicitors throughout the chain failing to communicate and often everyone being left in the dark. As we were moving to a new build 200 miles away it has been a very stressful time. Having an Agent that was contactable and reliable was a huge benefit. Mark Horn at Warfield pulled out all the stops to make our move happen. He resold our house within 48 hours of the original sale falling through! Should have used Prospect Warfield from the start.

Mr · 13 July 2024

★★★★★ 1/5

Trustpilot

Not giving the deposit back

We are still facing challenges with the Prospect Maidenhead branch, particularly with the property manager, Gemma, during our move-out from the rental property. It has been over a month since we moved out, but we have yet to receive any communication regarding the final agreement quote needed to return our deposit. In the second week, they provided an inspection report listing several issues that we had supposedly caused, but there has been no follow-up since then. When we presented evidence contradicting the initial inspection report and pushed for a resolution to expedite the return of our deposit, we received no response from them. The only update we have received is that they have been waiting for a quote for 2-3 weeks, which is concerning as we have evidence disproving many of the claims against us. This experience has been incredibly frustrating and has placed our family in a challenging position as we try to communicate with them to retrieve what is rightfully ours. I strongly advise against renting a property through Prospect in Maidenhead if you wish to avoid such difficulties.

Y · 11 July 2024

★★★★★ 5/5

Trustpilot

I highly recommend Prospects, Warfield

I highly recommend Beth at Prospects Warfield if you are considering moving. Beth is personable, professional, and super proactive, ensuring that everything keeps moving at a good pace. I can hand on heart say that thanks to Beth and the team at Warfield Prospects the process of selling a property was smooth and easy. Thank you so much Beth.

0ofiona0o · 10 July 2022

★★★★★ 5/5

Trustpilot

I only have good words for the support…

I only have good words for the support Nikki has offer me overth years and would definitely recommend using Prospect.

Land · 13 May 2026

★★★★★ 5/5

Trustpilot

Natasha was very helpful whilst I was…

Natasha was very helpful whilst I was looking for property in the Ash area. Absolutely no complaints.

Stella · 26 June 2023

★★★★★ 5/5

Google

Buying my first house was very daughnting. However, the guys over at Prospect especially Shaun, were amazing. The service and communication from him was great. All my questions answered and he talked me through the whole process and made it all a lot more easy to understand and a lot less daughnting. Would recommend him/prospect in a heart beat!

Rory · 23 June 2022

★★★★★ 5/5

Google

The Prospect team Les, Chris, Jordan, and Claudia have been amazing in finding new tenants for us. Fantastic communication throughout, Very responsive, practical and all the team members are very friendly and made the process smooth for us. Highly recommend Prospect Estate agents.

Nalini · 24 September 2024

★★★★★ 5/5

Google

Nancy, the portfolio property manager looking after my property has been excellent, always prompt, professional & efficient. Would strongly recommend her & all the Prospect team.

Simon · 24 March 2026

★★★★★ 5/5

Trustpilot

Great service - friendly and efficient

Virginia and the team made the sale of our house go much smoother than we could have ever imagined! Paul and Dan were excellent at securing the sale and then Virginia, with her exceptionally friendly nature, was brilliant post-sale keeping us informed every step of the way. Couldn’t recommend the Prospect team highly enough.

Rick · 2 January 2023

★★★★★ 5/5

Google

Having purchased my property successfully through Prospect a few years ago, it was an easy decision on who to use to when deciding to let my property. The team have been absolutely fantastic from start to finish in the process and each member of staff has dealt with everything in a professional and consultative manner. 5 star service and would highly recommend.

Stanley · 2 September 2023

★★★★★ 5/5

Trustpilot

Fantastic and Super Professional

Fantastic, super supportive and helpful team - Reading.

Paul · 21 November 2025

★★★★★ 5/5

Trustpilot

Beth was fabulous when we sold our…

Beth was fabulous when we sold our house. She targetted the right buyers and we sold very quickly. We were not put under pressure and could take our time. Paul the Manager at Warfield, was very professional and gave us great advice and ensured everything went smoothly. Would definitely use Prospect because of Paul and Beth.

Karen · 3 October 2022

★★★★★ 2/5

Trustpilot

I feel so stupid

You know that gut pinch you get when you feel you've been done because you were too gullible? Well... I wrote my initial review in August of 2021 at the beginning of my relationship with Prospect estate agency. I gave them five stars then as I really believed their skilled sales person. He really made me feel trusting in their eagerness to look after my property for me. How naive was I? In fact this is why I did not give a one star review. I believe that my naivety is partly at fault. I don't want to sound vindictive or accusatory towards Prospect so I will detail my story and let you decide if the drop of 3 stars is justified.What broke the proverbial camel's back was this last episode where the tenants reported a leak form the boiler. Prospect rapidly contacted me to get the go ahead to send their contractor for an assessment. This contractor had been used to do prior repairs on the boiler before. He comes back quoting over 550 GBP repairs, the boiler had to be taken off completely to repair a split on the expansion vessel. I suddenly remembered that the boiler had an extended Bosh warranty. I contacted Bosh they promptly sent an engineer. She reported that there was no trace of any failure of the expansion vessel and an 11 GBP pressure valve was changed. In and out in a blink of an eye. Now If you are thinking that this is a genuine diagnostic error, I could agree with you. Only this comes on the back of deluge of similar miss-diagnostics and charges for job that did not need doing. Another (out of many) instance to convince you of the validity of my disappointment with Prospect. New tenants with young kids move in after my previous tenants moved out. Three weeks in, the tenant calls to report a suspected toilet leak in the first floor bathroom. They send picture of a small stain forming on side of the ceiling. Immediately I tell the agency, this leak originates from the bath, the toilet being located on the other side of the room. Instead of communicating this to the plumber they send him to fix a (non-existing) toilet leak. The next day the tenants have another bath and the stain the ceiling is now a meter long right under the bath. They call Prospect to report that the toilet leak is still there. Prospect contacts me with the picture. I tell them in no uncertain terms that this is coming from the bath not the toilet. They send the same contractor. When I asked him what job did he do for the fee I paid him? He tighten the same toilet nut he had tighten 24 hours prior. The following weekend the tenants have another bath and this time the downstairs ceiling is utterly destroyed with thousands of pounds of repairs. The contractor is sent again and guess what? he found the leak... it was coming from the bath. All that time I was yelling this fro the top of my voice and now I am landed with repairs, decoration, and of course the multiple visits to tighten my toilets screw. My wife children and myself have lived in this house for 15 years before renting it. Of course I know if a stain on the ceiling comes for a radiator a toilet or the bath. But no Prospect staff and their contractor knew better than me. When I put them in front of this undeniable evidence, their answer was I could not prove it wasn't the toilet that was leaking. As for the payments for all of the damages? Contact your insurer.... I guess their contractors' got paid and paid again not their problem right? Ok I leave you with a last one since you are such a good audience, bearing with me until now. When the last tenants left, they were kind enough to report what things needed attention in the house. In particular a leaking gutter that cause the downstairs window to rot. Prospect offered their contractor to do the job of course. The gutter and the wooden window go fixed, I think the window alone was over a grand and a half. The wood was painted of course as part of the new repairs. Recently I get a call from Prospect telling me that the tenants are complaining they can't open the window and prospect is offering me to sent their contractor (the windows repair person) to open the painted shut window. When I tell them that the original window was functional, Prospect comes back to me saying I can't prove it because on the initial house report it said that some windows were painted shut at the beginning of the tenancy. This was true three small windows had always been shut from when we first bought the house but none of the main window were. Well although the report does not explicitly list the offending window as painted shut according to them I have no recourse and if I want this window to be opened, they have just the man for me. I have to say I started this rental a bit by accident and I was very naive since then I have spoken with trade men in the know. They told me that it's a open secret that Agencies get kick backs from the contractors they use.

David · 21 June 2024

★★★★★ 5/5

Trustpilot

Highly recommended

We have no hesitation in recommending Prospect Winnersh branch, From start to finish on the sale of our property Ryan and Ellie showed true commitment and professionalism. We are so glad we chose Prospect. Wonderful thank you Kevin & Lynne

Mrs · 13 January 2024

★★★★★ 5/5

Trustpilot

Delighted!

We are delighted with Prospect Reading Branch's service. It's consistently good on all fronts. Our Property Manager Georgia is superb - a true professional! She is always of great help and we know our property is in excellent hands.

V · 20 August 2019

★★★★★ 5/5

Trustpilot

Excellent service from Warfield Prospect

Excellent service from Paul and the team at Warfield Prospect. This was especially the case when the transactions at the bottom of the chain became particularly fraught when they needed to pursue the various parties to ensure a timely completion to the transactions.

Nigel · 29 October 2023

★★★★★ 5/5

Trustpilot

Excellent Service!!

What a star Calum has been, helped us get our offer accepted and secure our property. As first time buyers we felt comfortable with Calum helping us every step of the way. Another big thank you to Aimee who has been great! She managed to get the contracts exchanged so quickly and now we’re all set for completion! Thanks again Guys - Sophie & Connor

Sophie · 14 May 2021

★★★★★ 5/5

Trustpilot

Sasha Property Manager

Sasha our Property Manager in the lettings department at the Farnborough office - would highly recommend her - she went over and above the level of service we would expect, she sorted out an issue to do with a new washing machine that the supplier would not exchange. Her service was excellent and got the issue resolved. Many thanks Sasha.

Richard · 13 March 2022

★★★★★ 5/5

Trustpilot

Property Management Review

Property Management Review Gemma has been nothing but an absolute delight to deal with over the last few months, she has listened and advised all of my silly questions since moving in late last year. She has the patience of a saint! Always quick to respond and has never failed to delivery within an acceptable time frame. I would recommend Prospect Estate to any one.

Frae · 20 April 2021

★★★★★ 5/5

Google

I switched estate agents to prospect after several months of nothing happening with the sale of my property. Daniel Brett was amazingly helpful, proactive and knowledgeable about the local market. With his support and following his advice i received an offer I am very happy with after less than 24 hours of it going live on the website. I would highly recommend his services.PositiveResponsiveness, Quality, Professionalism, Value

Amy · 25 October 2020

★★★★★ 4/5

Trustpilot

We purchased our house through Prospect…

We purchased our house through Prospect Wokingham. Had dealings with Keegan and a young lady who carried out the viewing. The service from start to finish was exceptional. Very professional including the team who we spoke to on the telephone. Keegan kept in touch through the whole process to ensure a smooth transaction. Can’t thank Keegan and the team enough. 5 stars.Monica, Pete, Hallie

Chris · 22 June 2021

★★★★★ 5/5

Trustpilot

Dealt with Natassha from aldershot

Dealt with Natassha from aldershot. She was amazing and helped us find an investor property plus passed us onto mr Jordan the lettings manager who was very helpful and helped us find a tenant within a week. Would highly recommend to anyone.

Tika · 7 November 2023

★★★★★ 5/5

Trustpilot

Excellent Property Manager.

Prospect has been managing my property for over eight years. Chloe Reilly has been my property manager for nearly 3 years. As a landlord, I feel completely comfortable that Chloe is my main contact at Prospect. She is professional, approachable always looking after my interest. I am sure she keeps my tenants equally happy.

ASHWIN · 4 November 2022

★★★★★ 5/5

Trustpilot

Kenny was really helpful and…

Kenny was really helpful and professional. Showed me around the entire property and answered all my questions promptly.

SJ · 23 March 2023