Prospect Estate Agency Farnborough reviews

★★★★★ 5/5

Trustpilot

Thank Melissa for the great work!

Thank Melissa for the great work!Move in to the new house a lot of stuff and repairs required. Whenever I escalated the problems needed to fix,she response promptly and follow through,until the thing done. In additional ,a follow up call and make sure the problems resolved. As a Property Manager,she did her work not only excellent but with a lot of caring and empathy. Thank God for having Prospect as my property agent and I highly recommended to my friends and someone who is looking for a professional and caring property agent.

Dorothy · 19 May 2021

★★★★★ 5/5

Trustpilot

Incredibly Helpful

My experience with Prospect is slightly unusual in that I didn't buy a house through them (as we decided to move our search further north). However, I was really impressed with Tom, who, through offering the opportunity for me to speak with his mortgage broker colleague, helped us increase our budget by 21%. This has massively impacted our ability to find a home we are excited by. I had previously gone through a highly reputable broker firm who were not able to access this sum. Tom was the only agent I spoke to who offered this service. If we were to look back in the Maidenhead area I would certainly look to work with Tom and Prospect.

Emily · 19 May 2021

★★★★★ 5/5

Trustpilot

A first-timer in the UK...

I moved into the UK over two months ago. In my bit to search for accommodation for my family, I met with several agents who never showed empathy for a first-timer in the UK. My experience with Anna was out of this world, she was the only agent that cared about my kids and even told me how I can arrange the room for their purpose. Because of this, I will recommend Prospect Estate Agency to others because I know that the staffs care about their clients and not just the products.

Olusola · 19 May 2021

★★★★★ 5/5

Trustpilot

Letting my property through Prospect

I have been letting my property through Prospect for the last 7 years and have found them to be professional and easy to deal with at all times. I am not living in the UK so it is important that I have someone I can rely on and trust and my Property Manager Julie Jacobs has been just that person. Julie has been super efficient and kept me informed at all times. Julie has gone out of her way on many occasions to solve problems for me and negotiate on my behalf and always gives me balanced, professional advice and offers good solutions to any challenges. I would not hesitate to recommend Prospect and their excellent team to anyone looking to let their property.

Joe · 17 May 2021

★★★★★ 1/5

Google

In our urgent hunt for a new home due to work relocation, we were misled by promises of a quick sale from the agency. Despite their encouragement, the completion date kept extending until they abruptly declared the house was off the market. This left us homeless for months, restarting our search from scratch. Disappointing and frustrating experience. Beware of false assurances from this agency.

Kate · 27 May 2024

★★★★★ 5/5

Trustpilot

A Fantastic Prospect for Tenants

Prospect have overseen our tenancy over the past four years and we haven’t had one issue with them.

Andy · 28 December 2025

★★★★★ 5/5

Trustpilot

Thoroughly Recommended

If you want to sell your home and you live in the Berkshire area, Prospect Estate Agency is the estate agents of choice without any doubt. From start to finish, all of the team in the Bracknell and Warfield offices are simply outstanding. Of particular note is Beth Murphy, Aimee Smith & Betsy Harmer. Beth was brilliant at handling communications between buyer and seller resolving all issues quickly and efficiently. As transaction support coordinators, Aimee & Betsy were superb in supporting us with solicitors queries and making sure all parties were talking to each other up and down the chain. The staff at Prospect are worth their weight in gold making this as easy and effortless as possible, always being there to support you with any queries we had. Cameron Hill and Paul Wickens also did a fantastic job on managing to sell my home within 24 hours of putting it on the market!If you ever think of going for a "cheap" online estate agent to save yourself a few bucks, don't bother as you don't get the transaction support through to completion. Prospect Estate Agency as a high street estate agent show by the way they conduct business that they are committed to providing you with the best level of service available and will actively sell your home to get the offer you need to move.Without a doubt, if you're thinking of selling your home, you should call Prospect. They are simply best in class.

John · 14 May 2021

★★★★★ 5/5

Trustpilot

Simply the best!

We have had experience with other Estate Agents in the past but the Warfield Branch of Prospect are second to none. Paul and Connor managed to secure an offer on our property within a couple of weeks. They did an awful of the work behind the scenes to ensure that the sale ran smoothly as far as we were concerned. I have no hesitation whatsoever in recommending the Warfield branch. I can see why they have received so many awards! Thank you to Paul, Connor and the rest of the team at Warfield.

Suzie · 14 May 2021

★★★★★ 5/5

Trustpilot

Helpful and pro-active!

I have just rented a property through Prospect Reading and have found them extremely helpful throughout. I ran into an unusual obstacle with referencing because my bank couldn't provide statements for a technical reason and Goodlord (third-party referencing company) wouldn't accept a letter saying so. The staff at Prospect were extremely reassuring and proactive in chasing a solution and keeping me updated. Whenever I had a query or wanted an update it was very easy to get in contact with someone who knew what they were talking about! I also felt they were genuinely appreciative of the potential stress for tenants seeking to secure a new property and strove to make the process as easy as possible with a very welcoming manner that was just the right balance of professional and personal. To be quite honest I was really pleasantly surprised to have this experience with a letting agency and would definitely recommend. Many thanks to Kurt, Chira and colleagues.

Olivia · 7 May 2021

★★★★★ 5/5

Trustpilot

Chloe Reilly property manager at farnborough! Amazing!

My property manager is Chloe Reilly, based in farnborough.I would like to say how amazing and helpful she is, not only is she very responsive and efficient she is very caring of her clients needs.She went out of her way today to have a set of keys copied for my mother and met her to drop them at my request as my mother did not know the area. She really does take care of her clients and gives prospect a great name. Thank you Chloe for your continued efforts!

Babie · 4 May 2021

★★★★★ 5/5

Trustpilot

Really attentive, patient and helpful

Having had a lot of trouble managing to make contact with estate agents, Prospect were very helpful over the phone and organised a house viewing very quickly. Once we had viewed and made an offer they stayed in contact through the process. Aidan was particularly helpful getting us through the referral process. We struggled a bit with the app and my husband was starting a new job so getting references was tricky. Aidan was really patient and kept helping us until we'd provided everything to get approved.

Rebecca · 30 April 2021

★★★★★ 1/5

Trustpilot

I generally dislike dishonest agents

I generally dislike dishonest agents, and, unfortunately, I have encountered one among the letting agents in this agency. This particular agent exhibits a great deal of inconsistency in their actions, essentially taking advantage of people in the current market and attempting to coerce them into agreeing to expensive deals because he understands the rental property market. Throughout our search for properties, we have viewed several with him as the lead letting agent.During our most recent viewing, we inquired about the possibility of increasing our offer before the application. Surprisingly, they advised against it, claiming that the agency believed the advertised amount accurately represented the property's value. However, after reviewing our income and personal details, they proceeded to email me, asking if I could reconsider increasing my offer. When we declined, he proposed a more expensive property. Even after rejecting that offer as well, he informed me that the house had been offered to someone else, a friend of the landlord's. This turn of events made me question why the landlord and agency would waste people's time if they already had a friend interested. Furthermore, if the process was meant to be fair as the agent had claimed, why would they request an increase in the offer after the application had been submitted?To make matters worse, this agent continued to email me multiple times, attempting to negotiate a more expensive option. I found this behavior to be highly unprofessional and dishonest.The lack of integrity displayed by this letting agent has left me disappointed. Such actions not only tarnish their reputation but also erode trust in the industry as a whole. I hope that steps will be taken to address these issues and ensure that future interactions with letting agents are conducted with the utmost transparency and professionalism.

Calvin · 12 May 2023

★★★★★ 5/5

Trustpilot

Professional, Polite, Efficient

No problems at all. Sasha at Sandhurst has always dealt with any issues or inquiries quickly, professionally and friendly.Initial move in process was flawless. Renewal all handled extremely efficiently. Thanks Sasha and the team at Sandhurst.

Mr · 6 December 2024

★★★★★ 5/5

Trustpilot

I couldn't have wished for a better…

I couldn't have wished for a better team helping us sell our property! Our property was on the market for less then 2 weeks! Excellent service and communication from the start and through every stage. Thanks to Aimee, Adam, Calum, Cameron, Joshua, Paul, Pippa and Roxanne. Everyone always so cheerful, very easy to communicate with, nothing was ever too much trouble, everyone so helpful. Printing off documents and dropping them off to us. So understanding with regards to someone selling a house with multiple dogs to organize. Our experience have been a very positive one!

H · 26 April 2021

★★★★★ 5/5

Trustpilot

I have recently had tenants leave and…

I have recently had tenants leave and new ones arrive and throughout the process Sasha has helped with all logistics and articulating what the best things to do are.She is quick to respond and proactively calls me to discuss best next steps.Thank you SashaI would also add that since taking a fully managed service from Prospect I have been supported by Hazel who has been incredibly helpful and diligent in working with the tenant and then advising me on best way forward.Thanks Hazel

Alex · 20 April 2021

★★★★★ 5/5

Trustpilot

As a tenant

As a tenant, I highly recommend Gemma Barton for the wonderful work she does in the maintenance department. She is very effective in resolving urgent issues and we are very happy she handles our home. Just recently we had to deal with a boiler breakdown and a tripping fuse. For the former she arranged the replacement of the boiler within a couple of days and for latter she sent engineers the same day. We were very impressed and grateful. Keep up the good work, Gemma!

Gabi · 16 April 2021

★★★★★ 1/5

Trustpilot

OUTRAGEOUS - Wow what can I say apart from what a…

Wow what can I say apart from what a horrible way to be dealt with and treated as a human being. It all started when we were first in COVID last year and did not even look at the property until I was demanded to pay the deposit unless I lost the property. I went to see it and it needed a lot of things to be done to it which I listed out to Prospects and they agreed that the work will be done including a Full DEEP Clean. I went back to the property and inspected the clean only to pull a cushion up on the sofa and find it covered in food bits and other dirt and even a dirty old sock. DEEP CLEAN EH?After still agreeing to take the property, as they had me by the balls, I moved in after visiting the branch to be handed just an envelope with 2 keys in it. No explanation of what they were. Anyway I went to the property and first of all found out where the bins were and were my mail went to which was not explained to me. The post box was damaged and no key. NICE.Then entering the property i noticed straight away that none of the things that i had asked to be done or removed had been done. SHOCKING.After several emails and calls i eventually got through to the branch manager and he apologised to me and said that he will send me some drinks for which I declined as all I wanted was a nice place to live in and what I had expected.I then after a few hours found out where my parking space was, as again I wasn't told, and also found out that you need a pass for which I wasn't given. I had to myself ring the council and PAY for the main pass and 2 visitors passes that you actually get.It has been 10 months now and STILL things are yet to be completed and they simply don't care apart from the commission they get on a monthly basis. I have been without smoke alarms since early March and still yet to be fitted even though the Electrician says it is dangerous as Health and Safety they NEED to be fitted. They were 4 years out of date.I would say around 4 sets of contractors have been out to the property to " Look at " things and they have all said that Prospect are terrible at communication to them.I still have had no real apologies and they are now demanding for me to tell them when I am moving out as they clearly are just looking to rent it again so that they get their commission again each month.Outraged is an understatement.I could name a lot of names but simply try to avoid if at all possible.Simon

SIMON · 14 April 2021

★★★★★ 5/5

Trustpilot

Feedback on property management at Prospect

Chloe Reilly is my main interface with Prospect concerning the management of rental properties. She is pro active, takes ownership of issues and understands the concept of completed staff work. She has strong interpersonal client skills and could easily capitalise on these to build confidence and tackle the ever more challenging housing regulations facing property management in the UK. Chloe epitomises the professional culture of Prospect Estate Agency.

C · 21 December 2022

★★★★★ 5/5

Trustpilot

Great communicator!

I’ve been assisted in a property sale over the last 6 months by Beth Murphy in the Warfield Office of Prospect. Beth was pleasant in all my dealings with her, and responded quickly to my enquiries. The sale of my property was difficult, but Beth stepped in to liaise regularly between the buyer and both sets of solicitors in order to keep things moving. Thanks Beth!

Consumer · 27 February 2023

★★★★★ 5/5

Trustpilot

Thank you Prospect and its professional…

Thank you Prospect and its professional team in helping me finding the right property, providing with necessary referrals, and support during the transaction. Especially thanks to Aimee Smith, from Prospect Transaction Support Team, who has given me a lot of extra efforts in completing the transaction within deadline. I am an oversea buyer in which the exchange happened & completed before 31Mar has saved me additional 2% of tax. Aimee is dedicated to my case, spending extra time in communicating with more than three parties over the chain in making things happen. Well done Aimee and thanks again!! Peter

Peter · 30 March 2021

★★★★★ 5/5

Trustpilot

Review - Davina Dobe at…

The service from Davina Dobe at Prospect was nothing short of fantastic in relation to a house purchase. Communication was great all round, extremely friendly, honest and totally going above and beyond to make it happen….We can wholeheartedly recommend Davina and would absolutely use her very professional service again in the future.Thank you once again!

Sharon · 22 December 2023

★★★★★ 5/5

Trustpilot

Great experience with Natasha

Really great experience dealing with Natasha. Even though I didn’t end up buying through Prospect I still highly recommend them. Natasha was very positive, easy to talk to and showed me a range of properties that suited what I was looking for. Very refreshing and have definitely had a really positive experience as a first time buyer

Mario · 3 November 2023

★★★★★ 5/5

Trustpilot

Aimee Smith and Callum Radcliffe

Cannot speak highly enough of the process we have just been through selling with Prospect. Initially Callum came over to do the valuation, and presented a good case and a realistic valuation, we accepted an offer 3 weeks later which achieved over 99% of the original valuation given. The follow up and connection then with Aimee was seamless. Aimee has been worth her weight in gold throughout this process, she has worked tirelessly chasing not only the buyer below but our whole chain, sometimes numerous times a day to get things moving. Her kind and professional manner has definitely made the whole process smoother for us and saved us much stress along the way. We are forever grateful to the guys at Prospect in helping to make our move happen in what is a very challenging time and cannot recommend them highly enough. Thanks again!

Andrew · 18 March 2021

★★★★★ 5/5

Trustpilot

Beth Murphy

Beth Murphy, has been absolutely brilliant throught the sale of my house!Very easy to talk to, answered all my questions, and very professional, so thank you Beth and Paul

Maria · 22 July 2023