Every review we hold for the Farnborough office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHighly recommend Dan and the team at Farnborough Prospect. Dan guided us through every step of selling our house and once we had found a buyer he continued to support us, explaining what needed to be done and when to ensure we exchanged and completed in good time. Dan’s friendly and professional manner made the moving process that little bit easier and we are very grateful for everything he did. Thank you Dan and the team, if we ever move again we will be back! The Houghton familyPositiveResponsiveness, Quality, Professionalism
Ella · 25 October 2021
★★★★★ 5/5
TrustpilotEase of communication and helpful, highly recommended
Having been a tenant for several years and renting through many letting agents, found Prospect to be the most helpful and professional. The Team at Prospect helped us with the moving in and they were always very flexible and quick to respond. We are very grateful for all the help and support that we received from Hazel Sims, our property manager. She has been very professional, supportive and helped us each time we needed any advice or support.Thanks to Hazel, I am happy to recommend Prospects.
Tamas · 23 October 2021
★★★★★ 5/5
TrustpilotA faultless end to end experience
We sold our property and bought our next through Prospect, Warfield. Throughout the process, communication was clear and transparent, we felt fully supported and the professionalism was nothing short of faultless! We would like to call out Paul, Beth and Abi who were instrumental in making the sale and onward process the seamless experience it was and I cannot be more thankful for the positive, friendly and proactive attitude that was displayed throughout. I would not hesitate in recommending Prospect to any future buyers or sellers! Thank you for helping us find our dream home and making the process so smooth!
Zara · 25 July 2023
Agent replied · 29 October 2023
Thank you for your 5* review, Zara.
★★★★★ 5/5
TrustpilotKeagan Impey, purchase of a house in Wokingham…
We recently bought a house in Wokingham for our son. We had the very good fortune to have Prospect in Wokingham as the sellers Estate agent and more notably Keagan Impey as our main link. As one of the sales team Keagan could not have done more for us had he tried. Despite representing the seller Keagan treated us with the utmost professionalism. He was friendly, courteous, helpful and at times went out of his way to deal with our needs. Nothing was too much for him. During the sales process, he arranged for us to visit the property on several occasions, despite complications getting keys. He responded very quickly to our requests, notably where others were not inclined to do so. He made sure that the seller and their solicitors took action when there were frustrating delays and he made sure that we were kept fully updated. Keagan was the lynchpin in our purchase and to be brutally honest had he not been so very helpful and accommodating we would have withdrawn from the purchase in other circumstances. A very personable young man who fully understands and acts upon customer needs. A credit to Prospect Estate Agents. Thank you Keagan.
Alan · 21 October 2021
★★★★★ 5/5
TrustpilotBeth, Prospect Warfield
We met Beth after a round of 2 other estate agents who had failed to secure a buyer for us.Beth took the reins and was extremely pro active in finding and contacting lots of potential buyers.She wasn't deterred back if someone wasn't interested.We had a flurry of individuals and all were fed back to us if the answer was a no.We have now sold our property and are in the last throws of our sale.We wish her luck in her new role and we will use her again without hesitation but let's hope it isn't too soon.Good luck, you deserve this.
Lisa · 22 July 2023
Agent replied · 29 October 2023
Thank you for your review of Beth, Lisa. Congratulations on the sale and we wish you every happiness in your new home.
★★★★★ 5/5
TrustpilotBethany Murphy… my house Angel
Before meeting Bethany I was very nervous about finding a house - I had all these ideas and dreams of my future home. I was also worried about the stress of dealing with this all alone as I have no partner and I was looking into my first home. However, after talking and meeting with Bethany I felt reassured and confident that together we could find the perfect home. I felt Bethany truly cared about me and was passionate about helping me find my dream home. Most importantly, I felt at ease with Bethany’s upmost professionalism, communication and overall friendliness. I always felt better knowing I would be greeted by a smiling Bethany throughout this process. I never felt left in the dark and actually felt empowered by Bethany’s support. I really felt that this was a team search for my dream house which I greatly appreciated and this is what I wanted. If anyone ever says they are looking for a future home I insist that they HAVE to work with Bethany Murphy and pass on her details to them. I would not trust anyone else with finding a house. Bethany, I am forever grateful for you and I Thankyou a million times over!
Abby · 21 July 2023
Agent replied · 29 October 2023
Thank you for your 5* review, Abby.
★★★★★ 5/5
TrustpilotI have been dealing with Prospect for…
I have been dealing with Prospect for more than 10 years, as I am currently working aboard and letting my property. I am also buying a new family through Prospect as sole agent due to satisfaction and trust. I have excellent relations with many employees of Prospect including Beth Murphy, who greatly assisted me with the new purchase and Beckie Baxter on the letting part. Doing everything remotely, they make everything easy through viewing, feedback, and advice on the various stages of letting and purchasing. I am very pleased with the services received from Prospect team and will continue working with them in future.
Khaled · 21 July 2023
Agent replied · 29 October 2023
Thank you for your 5* review, Khaled.
★★★★★ 5/5
TrustpilotDemi is a great support in my house sale
Demi is a great support in the sale of my property. She has taken the lead in communication, ensuring I have up to date information and feedback as well as working with me to keep logistics easy and the property safe when not occupied.
Vicky · 11 September 2024
★★★★★ 5/5
TrustpilotProspect Aldershot - Staff Review
Demi de Gouveia has been a great help in our ongoing search for our first home. She's been responsive and patient, always keeping us informed and making the process easier. We're confident that with her support, we'll be able to find out perfect first home!
Amy · 24 August 2024
★★★★★ 5/5
TrustpilotHighly recommend Dan and the Farnborough Prospect team!
Highly recommend Dan and the team at Farnborough Prospect. Dan guided us through every step of selling our house and once we had found a buyer he continued to support us, explaining what needed to be done and when to ensure we exchanged and completed in good time. Dan’s friendly and professional manner made the moving process that little bit easier and we are very grateful for everything he did. Thank you Dan and the team, if we ever move again we will be back! The Houghton family
Ella · 4 October 2021
★★★★★ 5/5
TrustpilotHaving just sold a property I can recommend selling with Prospect
We completed the sale on our house on Friday 24th September. I can certainly recommend Prospect if you are selling a property. They delivered everything they promised in terms of price and speed of sale, and were professional and contactable throughout.We used the solicitor they recommended, and we were very pleased with their efficiency and the reasonable price charged, which was a fixed fee.All in all, a very positive experience, so many thanks to Ross and Michael and their team.Lesley Ward
Lesley · 26 September 2021
★★★★★ 1/5
GoogleHaving brought out James Griffin Lettings. Admin is very poor. They have sent out bulk emails not only to me but also my tenants about them being the Landlords of the properties that I own. You are not the Landlords you are the Landlords agents. There out of hours call centre staff are rude and unhelpful.
Maria · 24 June 2019
Agent replied · 23 June 2023
Hi Maria,
Thank you for your review, we're sorry you haven't been happy with the service so far. The email sent was to advise of the transfer of your accounts and although it seems strange, we were advised by our lawyers that this was the wording we needed to use. We do hope it didn't cause any confusion to yourself or your tenants.
We are in the process of changing our out of hours service, as we are aware they're not providing the level of customer service that we ourselves would provide, so watch this space!
You are a valued landlord of ours and we will be doing everything possible to provide you and your tenants with a fantastic service and hopefully changing this 1 star to a 5 star review very soon.
If there is anything I can help with at all, don't hesitate to let me know.
Thanks,
Hanna @ Prospect
customerservice@prospect.co.uk
★★★★★ 1/5
TrustpilotDisappointed
Very disappointed with the Sandhurst office. We were missold a property. On accepting our offer, we were assured there would be a chain of 3 , including us, as the seller would be moving in with family. Wrong !After a call from my solicitor confirming there was a chain of 5, I was again reassured that the seller would move out and live with family, rather than hold up the process. Wrong again!The seller was not willing to break the chain, which we understand, and was unaware of what we were being told. After the chain broke at the top, we sadly pulled out, disappointed that we were losing our ideal property. Please, tell the truth! If circumstances change, then communicate!
Carol · 8 July 2023
Agent replied · 29 October 2023
Thank you for your review, Carol. We pride ourselves on honest and transparent communication, so apologise this didn't seem to be the case in your purchase. If you'd be willing to provide additional information, including the property your were hoping to purchase, I will look into this further for you. Please email customerservice@prospect.co.uk FAO Hanna. Many thanks
★★★★★ 5/5
TrustpilotWe used prospect to sell our property in Bracknell
From the moment we contacted prospect with a view to selling our house, they have been nothing but professional. Our house was sold very quickly as they had the right buyers lined up. From then to contract exchange we received regular updates all the way through the process. Paul Wickens was always available when ever we had a query, and when he said he would get back to us with an answer he always did. We would definitely recommend Prospect Estate agents Bracknell.
Michael · 14 September 2021
★★★★★ 5/5
TrustpilotThis is actually a split review
This is actually a split review. Beth Murphy from Prospect in Warfield has been amazing. Found us our dream home and we couldn't be happier. This is especially relieving because we thought we'd found our dream home previously. The issue was with Prospect Bracknell. Adam Selzer-Williams was a disgrace. Rude and basically telling us that we wouldn't get a house through him if we didnt use their own conveyancing firm. Tried to be intimidating. Also we found out from a seller that not all offers were actually put forward.Basically, if your with Beth in Warfield, great! She's a pleasure to deal with.Adam in Bracknell, stay away! Shouldn't be allowed to deal with people.
Stephen · 13 September 2021
★★★★★ 5/5
TrustpilotSOLD!
The whole experience from start to finish has been painless. Paul Wickens from the initial valuation all the way through to exchange has been impeccable. His knowledge of the market and recommended price was spot on!The team then worked with my instructions to the letter, asking price, no offers, ideally first time buyers to avoid any chain etcFollowing a couple of days of site visits, the team had a number of offers at asking price, working through each buyers situation with me and agreeing on which was best to meet my requirements for exchange ASAP.Paul's tenacity after I accepted the offer to get exchange in place was nothing short of perfect, chasing buyer, their solicitors, updates all along the way.Would I recommend Paul and his team, yes, no question.
RoyP · 7 September 2021
★★★★★ 5/5
TrustpilotNikki Gardner at Prospect is very good…
Nikki Gardner at Prospect is very good in dealing with all aspects of the letting process from ageeing tenancy to dealing with questions and handling repairs. I am a long term client which speaks volumes.
Michael · 13 May 2026
★★★★★ 5/5
GoogleGreat dealing with Jasper, very straight forward process. Wishing you the best mate
Ashley · 10 October 2026
★★★★★ 5/5
TrustpilotThank you so much Abi H
A big shout out to Abi H who made mine and my partners experience viewing a house amazing. As first time buyers we had a lot of questions and she gave us her full attention whilst we viewed the property. Great experience overall! Thank you Abi H!
Amy · 11 July 2024
★★★★★ 5/5
TrustpilotFrom prospect to successful sale
Great experience selling my property with Prospect in Bracknell from start to end. The team did a superb job getting my house marketed and sold. A big thanks to Paul Wickens who was there from the start and made sure the photos and marketing showed the house to its best.Thanks also to Calum Radcliffe who advised on the pricing strategy and kept me updated on viewings regularly, and to Adam Selzer-Williams who secured the eventual buyers and negotiated an improved offer!Last, but by no means least, a massive thank you to Aimee Smith for helping push things through to completion and keeping the buyers reassured.A brilliant result from a fantastic team - cheers!
Daniel · 23 August 2021
★★★★★ 5/5
TrustpilotGreat lettings team, highly recommended
This is the second time I have used the lettings team at Prospect. Having worked with Jordan last time, I already knew I was going to get a great service. Not only did the team find suitable tenants very quickly for me, but they were vetted well, and I was kept up to date at all times. As a new landlord I was looking to work with a team that knew what they were doing and one that I could trust. I was always kept informed of any changes and the team were super friendly and helpful. I have been very happy with the service I have received from the lettings team. When my previous tenants bought their own place, I was sad to lose good tenants, but I need not have worried, as Harrison had put my house up on the market as soon as we knew and within a week, I had secured new tenants with full reference checks and at a higher rate. I have been nothing short of impressed with the team. I highly recommend them to anyone looking to use a lettings team in Maidenhead and won’t be going anywhere else!! What a fantastic team!
Dee · 12 August 2021
★★★★★ 1/5
TrustpilotHad an absolutely awful experience over…
Had an absolutely awful experience over 2 years whilst renting via Prospects in Bracknell. From day 1 lies by their consultant saying work had been completed and carpets changed as agreed prior to move in to find nothing had been done, taking 4/5 weeks to address any maintenance issues, 5 week wait to get a washing machine fixed. Check in reports not done properly and having to been done again with correct information of damage / cleanliness of move in. I would recommend you do NOT use this agent as it will only result in dissatisfaction and painful frustrated journey.
James · 21 June 2023
Agent replied · 29 October 2023
Thank you for your review, James. We pride ourselves on providing excellent service and clear, honest communication, and are saddened you didn't feel you experienced this whilst renting with us. Unfortunately, we often rely on information from third party companies regarding maintenance works, so apologies any information which we provided was incorrect. We also apologise the check in report didn't appear to be done properly, we are glad this was resolved for you. I will be looking into everything mentioned within your review, so we can learn, grow and better our service for all future tenants. If you'd like to share any extra information, you can pop me an email to customerservice@prospect.co.uk FAO Hanna. Thanks
★★★★★ 5/5
TrustpilotHighly recommend as a landlord
I’m a landlord and have now used Prospect Reading on 3 occasions to rent out my property in Reading.Each time the team have been efficient (a special shout out to Stefano & Chira who I would highly recommend), they know the market well are efficient, communicative and have rented out my property quickly.Would recommend.
Corrine · 20 February 2024
★★★★★ 4/5
TrustpilotA review for Lily Sines (Property…
A review for Lily Sines (Property Manager) at ProspectLily has been managing my properties since December 2020 and I feel like I'm in good hands. She is both communicative and responsive, with issues handled pretty well and resolved within reasonable timescales. I feel that her relationship with the tenants is very good and I believe this is always key to getting issues resolved amicably. She navigates problems very well with all parties. Lily is a very pleasant person to deal with and I would recommend her services to other landlords.
Mr · 22 July 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
