Mann Locks Heath Sales reviews in Fareham

★★★★★ 1/5

Trustpilot

Do not ever use Mann (North End…

Do not ever use Mann (North End especially) this estate agent is without a doubt the worst agent ever!!! Full of lies, bad advice and unprofessional. Avoid at all cost.

MATT · 22 July 2026

★★★★★ 1/5

Trustpilot

Truly Awful Experience

I know that estate agents have a generally bad reputation but Mann & Co South Croydon branch take the biscuit! We dealt with Eve when we were trying to purchase a flat & it was an awful experience! On viewing the flat it looked reasonable inside and we were told all it needed was a lick of paint and there were no major problems but when we got our survey done it indicated that basically the flat is uninhabitable due to damp that is so bad it is a potential health hazard and the owner had tried to cover it up with paint and hardboard so it did look reasonable to lay people like us.What a dirty trick by the owner! Walls were in danger of falling down and there were many other serious problems.I am disgusted that we never had an inkling about the bad state of the flat before the survey due to the cover up job by the owner. I am not saying that Eve or the agents were in any way complicit in the cover up or even aware of it ,nor am I saying she tried to knowingly mislead us about the condition of the property and maybe she was not aware of the bad condition of the flat herself,however,this hardly inspires confidence in the agents and she should have known! If she did know about the condition of the property then I think she was acting illegally in not informing us about all the serious problems ,but of course that would be hard to prove.It is a definite loophole in the law which is ripe for exploitation by dishonest agents. We will never have anything to do with Mann again.It would seem that these agents don’t give a damn about buyers or the condition of a property and just want to rush a sale through so they can get their big fat fee. Buyers beware! They may not be acting illegally but I would question their ethics,or lack of,especially as they had told us there were no serious problems and it is no wonder that estate agents have such a terrible reputation.Also they refused to take the property off the market after the offer had been accepted by the owner which left us in danger of being gazumped.They just don’t seem to care about gazumping.Judging by all the other bad reviews many people have had a terrible experience with Mann & Co and I would advise you to avoid this dodgy bunch like the plague,it was a truly awful experience! There should be laws to protect the buyer and prevent the wasted time and money on solicitor and survey fees when you are forced to pull out of a sale due to a less than honest owner covering up the bad condition of a property which is only revealed by an expensive survey.Agents should be forced to check the condition of a property and inform buyers if there are major problems,unfortunately it seems you can’t rely on some agents to do this (certainly not Mann & Co) and legislation is needed.

David · 9 June 2022

★★★★★ 5/5

Google

Nicole provided excellent and professional service from the outset. My house was let within just a matter of days and she was able to guide me, a first-time 'landlord', through the formalities of the letting process smoothly and effectively. I cannot recommend Nicole and the Mann Letting Team's support highly enough. Would definitely use their services again.

Steve · 25 October 2020

★★★★★ 1/5

Google

"My interaction with this real estate firm was less than positive. The Lady who was assigned to me throughout the procedure appeared indifferent and uninterested. I frequently felt as though I was kept in the dark about crucial updates due to inadequate communication. The property listings offered additionally did not suit my choices, which made the search difficult. It was clear that the lady was more concerned with finding out how much I was ready to spend than with locating a home that actually suited my needs. This tactic left me feeling pushed around and uneasy, which made me even more disappointed. I had a bad overall experience with this business, and I would be hesitant to hire them again.

Ashadul · 25 October 2023

★★★★★ 1/5

Google

"I had a less than satisfactory experience with this real estate company. The Lady assigned to me seemed disinterested and unresponsive throughout the entire process. Communication was poor, and I often felt like I was left in the dark about important updates. Additionally, the property listings provided did not align with my preferences, making the search frustrating. It was evident that the lady was primarily interested in seeing how much I was willing to pay, rather than finding a property that truly met my needs. This approach felt pushy and uncomfortable, further adding to my disappointment. Overall, my experience with this company was disappointing, and I would hesitate to use their services again." Edit (my reply): Sorry I don't wanna deal with the racist lady and this racist company who lets her keep her job. To top it off I get an automated/templated response. Regards S.

Sufiyan · 25 October 2023

★★★★★ 1/5

Google

It's abundantly clear that they blatantly lied and exhibited complete disregard for me from the very beginning. When I called to arrange a viewing and they promised to send an email, they failed to follow through, which raises suspicions that this negligence could be linked to my ethnic name. Perhaps due to my name, they thought I was uneducated and didn't know any better (I have two degrees in structural engineering). Moreover, the lady on the phone seemed remarkably eager to cut the conversation short, almost as if she couldn't wait to evade her responsibilities. To exacerbate matters, she also tried to assess how much more I might be willing to pay, showing such poor behaviour and a concerning lack of fairness in the process. As a structural engineer who has previously worked alongside a property business, I am well-acquainted with industry standards and expectations. This level of unprofessionalism is deeply disappointing and falls far short of the professionalism I would expect from any reputable organisation. Considering these circumstances, it may be worth considering calling them out on social media to shed light on this unprofessional behaviour and hopefully prompt some accountability. Finally, if there was an option to select 0 ratings I would opt for it, abysmal service.

John · 25 October 2023

★★★★★ 1/5

Google

I had an unsatisfactory experience with this real estate firm. The agent assigned to me appeared disinterested and unresponsive throughout the entire process. Communication was subpar, and I often felt uninformed about important updates. Additionally, the property listings provided didn't match my preferences, leading to a frustrating search. It was clear that the agent was primarily focused on my budget rather than finding a property that truly suited my needs, which felt pushy and uncomfortable. Overall, my experience with this company was disappointing, and I would think twice about using their services again.

Suliman · 25 October 2023

★★★★★ 5/5

Google

I recently sold my property with Mann Estate agents Locksheath branch and can't recommend them enough! I went into this process having never sold a property before, and was supported and kept informed every step of the way. My sale was handled by Laura and Olivia who were extremely helpful and on hand any time I had any questions about my sale. I also used the solicitors associated with Mann which helped to make the process smoother. Overall a very cost effective, efficient, and friendly service. Special thanks again to Laura and Olivia for all their guidance, support, and professional and friendly manner.

Dani · 25 October 2023

★★★★★ 1/5

Trustpilot

Stay away from this letting agency

They played with me for over 2 weeks about an apartment in Waterlooville. Had my credit check, provide excellent references from my landlord, kept lying to me telling me that everything will be fine. Complained that my pension amounts were at several dates in the month ( I received several, from US, France and UK sometimes the dates vary from one day) my pension amount were way above and the first time, they could confirm only half of it even though they had my bank statements. Stay away from Mann & Co Countrywide. Countrywide Morgage was one of the bank scandal ( 2007/2008) in the US which led to the subprime and people losing their home.

Josette · 3 May 2022

★★★★★ 5/5

Google

Laura and the team - WOW. They really looked after me throughout and always called me to fill me in with bits. Even when my solicitors were taking their time they still called to let me know where I was in the process. Very Friendly, Knowledgeable and personable. Good Work - Will easily recommend your squad to anyone! Guy.

Guy · 26 October 2019

★★★★★ 1/5

Trustpilot

Awful experience with Mann

Awful experience with Mann. Unfortunately I was the buyer so was unable to escape using this agent. They are bullies and made the whole experience incredibly stressful for me. Tried to manipulate me into using their solicitor, spoke to me like dirt on phone calls, told me they were 'bored' of the situation I was in when the seller and I had a disagreement about something that was broken in the property and I wasn't being allowed entry to make sure it was fixed before completing, and delayed the process by taking weeks to book in viewings as they would forget to call me with available days. I will never use Mann and would be put off buying a property who are using them

Catherine · 8 April 2025

★★★★★ 5/5

Google

My partner and I recently brought through Manns , as a FTB buyer we had loads of question and Olivia Bowden was amazing at answering them!! She put our mind at rest and kept us updated through the whole process! Lovely girl and will be recommending my friends to Olivia.

Megan · 25 October 2021

★★★★★ 5/5

Trustpilot

I received a prompt response to my…

I received a prompt response to my enquiry about a flat from Mann lettings ,@ Fawaz Da Silva thank you ,again . @Bridie Smith thank you for ensuring all documents were signed,always giving me a call for prompts.You have been fantastic. Thank you si much

Memory · 7 March 2026

★★★★★ 5/5

Trustpilot

Highly recommend Mann Estate Agents for…

Highly recommend Mann Estate Agents for selling your house, especially the Beckenham Branch, they were brilliant. After a valuation where they actually listened to us and took our needs into consideration, they organised 10 viewings for the 1st Saturday, and another 8 on the following Tuesday, and only brought qualified buyers. That was it, only 2 viewing days and we got 2 offers. Highly recommend them.They also helped keep the sale moving forward right up to exchanging and completion, making sure we knew if anything was slipping and needed to be chased.Will definitely only go through them again.

Hugh · 10 December 2021

★★★★★ 5/5

Google

Just moved into my flat with my boyfriend it’s my first time. Saxon made the process so stress free and helped me find the property that suited us best.

Elouise · 25 October 2023

★★★★★ 1/5

Trustpilot

Where do I even start…

if I could give 0 stars I really would because my experience with Mann Lettings was ABYSMAL from the very beginning. The first time we asked to view the property, we arranged a viewing but when we arrived at the property to view it nobody from the letting agency was there. When we called up, we discovered that the letting agency had confused our booking with another client who had cancelled their booking. We therefore had to view the property with the tenant and no letting agent. Please bear in mind that all the tenants personal belongings were still in the property when we viewed it. We decided that we actually did like the property and we would like to move into this house, so we followed all the normal procedure signed all the contracts paid the holding deposit only to then be told that we wouldn’t be able to move into the property on the given date because the tenants who were in the property were delayed moving out. Fair enough I guess, as this is not their fault. However the way that this was handled was very poor. Communication was POOR, We kept getting moving dates and then those dates being retracted without telling us why this was happening. They weren’t very helpful or caring of our situation at all. Overall we ended up waiting almost 2 months for this property. So after two months of waiting we wanted to view the property empty before we moved into the house as we had generally forgotten exactly what the house looked like. The letting agency basically told us that this was not possible as they would receive the keys at night on the day before we moved in. On the moving day when we arrived at the property there was so many issues: the faucet in the kitchen was leaking, there was a crack in the wall, there was mould along the skirting board, and the manager of the flat (who was the landlords father) was very patronising, condescending and out right rude. We were trying to resolve the issues at hand without arguing or being a nuisance but the manager did not want to hear it and wouldn’t even consider compromise. Eventually the actual landlord arrived, who was a little more understanding and easier to communicate with, but at this point we were really at our wits end. We also discovered from the landlord that they had offered the letting agent a week in between the last tenant moving out and us moving in, in order to give time for us to view the property empty and sort out any issues that needed to be sorted before we moved in. The letting agent told the landlord that we would not want this week because we “wanted to move in asap” which was untrue. The letting agent failed to communicate that the landlord was willing to give a week before we move in, and this was frustrating as this is something that we would have been interested in. About an hour and a half after collecting the keys to the property we decided to terminate our contract due to negligence, slack, poor communication, and general bad service. I DO NOT recommend to use this letting agent, but if you do, good luck :(

Jade · 23 July 2021

★★★★★ 5/5

Google

I have dealt with 4 estate agents in the last 18 months and Mann blew the others out of the water in regards to professionalism, pro-activeness and customer service. There is nothing I can say negative about this company. The people who worked with me were Laura and Holly, both of which were exceptional.

Thomas · 26 October 2019

★★★★★ 5/5

Google

Considering they were our sellers estate agents they were more than helpful especially Olivia who kept us updated throughout and chased the process as much as she could, and we can’t thank her enough for that. Great service and would fully recommend 👍🏻PositiveResponsiveness, Quality, Professionalism, Value

Nick · 25 October 2021

★★★★★ 5/5

Google

Had an easy, stress-free experience with Olivia. Always helpful, contactable and all the team were very friendly and approachable on the move in day. Would definitely recommend and use again. Thank you!

Jamie · 9 August 2025

★★★★★ 1/5

Trustpilot

Do not rent your property out through these clowns!!

Just move anyone in. Arrogant and have no knowledge at all about Lettings. Reported issues regards to the tenants twice with Etienne is the Ashford branch and he’s exact words were I know the property so they shouldn’t be doing it and leave it with him will be resolved. Nothing done and got worse. Wrote an email to the manager nothing back . Sent a complaint and got a reply but the reply was clearly cut and paste as it was asking me questions that if they read the email wouldn’t need to be asked. Absolute jokers. Do not use they do not care about the property or the people who live next to who they move in.

Andrew · 29 December 2020

★★★★★ 5/5

Google

We used Mann Estate Agents for the sale of our property. I can honestly say dealing with Laura and Olivia was a pleasure. I would recommend them to anyone thinking of using a local estate agent.

Sam · 25 October 2022

★★★★★ 5/5

Trustpilot

Highly recommended as a friendly, approachable and professional agency

Mann Waterlooville have recently sold my BTL property during Covid.After a bumpy start where the valuation was over optimistic (I said at the time I thought it was too high) the property sold after I reduced the price twice in 2 weeks. I developed a really good rapport with Di Furmedge, who wasn't my initial contact.Once the offer was accepted Di kept the ball in the air through the rest of the process, relentlessly pursuing both sets of solicitors and the buyer to ensure all the paperwork came together and kept communication open throughout. Katie too kept in touch and they were both extremely flexible, professional and thorough. Nothing was too much trouble.I opted to use Mann Countrywide panel of solicitors, and was initially a bit concerned as this was an Online portal - this proved to be an extremely good move. Everything was uploaded and viewable in the documents area, there was a great timeline to follow progress and a nice messaging centre for any questions or queries, manned by real people, not robots!The entire process from instruction to completion took a week under 4 months.An excellent outcome more especially during these really awkward trying times. Viewings were never refused nor a problem.Highly recommended as a friendly, approachable and professional agency.

Kay · 17 November 2020

★★★★★ 5/5

Google

Exceptional service received from this Lettings agency. Lee is the model of professionalism, efficiency and courtesy. I cannot rate this service highly enough. Contacted the agency on the Monday and we signed the agreement 2 days later on the Wednesday. Cannot praise Mann highly enough.PositiveResponsiveness, Quality, Professionalism, Value

Andy · 25 October 2020

★★★★★ 5/5

Google

Olivia was amazing! Had a few issue’s hidden surprises with buying the house but Olivia made sure the purchase was completed in the time it needed to be! Very professional and always picked up the phone! Thank you Olivia !!PositiveResponsiveness, Quality, Professionalism, Value

Andy · 25 October 2021