Mann Locks Heath Sales reviews

★★★★★ 5/5

Google

We’ve dealt with a lot of estate agents over the years and Stephanie was head and shoulders above the usual standard. We viewed a large property with her today and she was knowledgable, professional and certainly not full of the usual estate agency waffle. A real credit to the industry and Mann should really commend her for the service she provided. Although the property as not the right fit for us we would look to buy from Stephanie in the future. Massive well done 👏🏼

Shireen · 27 October 2025

★★★★★ 5/5

Google

Alec, Olivia and Francesca were very helpful and I highly recommend their service. They made my home search very easy and less painful. Checked in with me throughout and gave updates while my references were going through. I was panicked at the beginning but they managed to sort everything out for me and quickly. Very understanding of my circumstances and made the whole process work for me. I will always be grateful. Ohh the Home Move Box is such a nice touch. Loved it! You are doing a great job, very competent. Thank you x

Chenayi · 27 June 2025

★★★★★ 5/5

Google

Mann Lettings at Locks Heath have a dynamic young team of professionals that are always at the ready. They are energetic and motivated and always supporting one another to ensure the best possible customer outcome. They are absolutely aware and on top of the local market situation which results in fast and positive outcomes for all concerned. I have only worked with Alec, Francesca and Olivia for a short period but the results utterly speak for themselves. Great Job Mann and please keep p the good work.

Paul · 22 June 2025

★★★★★ 5/5

Google

We have just begun our renting journey with Mann and what a swift and smooth transition this waswas. We just wanted to raise how grateful we are for the way Holly assisted myself and my partner in firstly helping us find a property to rent and from the first viewing Holly was very polite and professional. And kept us updated throughout the move in progress and on the day of move in Holly was very helpful in showing us everything we needed to know we highly recommend using Mann for anything regarding rentals

Kieran · 27 November 2024

★★★★★ 5/5

Trustpilot

Exemplary Customer Service!

I predominantly dealt with Morgan at Mann estate agents whilst searching for a property. I cannot praise her highly enough. Out of all the estate agents I have dealt with over the years (there have been many) she is by far and away one of the most thoughtful and thorough. She went over and above to find properties that suited our needs or that could be turned into what we required. Although we didnt buy a house through Mann Countrywide, Morgan has been on hand to support us through buying a house via modern auction and to act as a sounding board for an impartial opinion on the process.

Camilla · 31 October 2025

★★★★★ 5/5

Trustpilot

I have been working with Morgan Knott…

I have been working with Morgan Knott at Mann Countrywide and have been genuinely impressed by her exceptional service. She has gone above and beyond in helping me search for the right property, always acting with professionalism, outstanding diligence, and a truly friendly manner. Morgan has been proactive at every stage, consistently keeping me updated and doing everything she can to support my requirements. I would highly recommend Morgan to anyone looking for a reliable and dedicated estate agent. Morgan, I'd give you 6 stars if I could!

Thomas · 27 October 2025

★★★★★ 5/5

Trustpilot

Thank you so much to Nick in the…

Thank you so much to Nick in the Sheerness branch for all his help and advice whilst we were moving. Nothing was too much trouble and he was always at the end of the phone to answer questions. Any issues that we had he reassured us and made us feel at ease. If I ever move again I would not hesistate to go back to him. Thank you again.

Stacey · 23 December 2025

★★★★★ 5/5

Google

Recently found a home for rent with Mann, they made the whole process so easy! Our contact was Olivia she was kind and helpful from the very start. She was always happy to answer any questions we had and nothing was too much trouble! Definitely recommend! Thanks Olivia!

Emma · 5 September 2025

★★★★★ 5/5

Google

A huge thanks to the team at Mann Lettings - in particular Olivia and Alec for all of their hard work to help overcome the obstacles and challenges faced with tying up a tenancy for one of our clients in Holbury. My client, his team and I are so appreciative of everything you have done to get this over the line and are grateful for your fantastic efforts, continous communication and understanding throughout the whole process. Absolute superstars!

Kym · 11 September 2025

★★★★★ 5/5

Google

Laura and the team at Mann were incredible from start to finish. We sold our property from the other side of the world and they made the process easy. We never felt worried to pick up the phone and ask questions and they always replied to emails the same day. They were aware of our time difference and always called at times that suited us. They were honest, straightforward and always friendly. We felt like their main priority at all times and I couldn’t recommend them enough.

Kerrie · 27 May 2024

★★★★★ 5/5

Google

From start to finish the best service you could ever have, would recommend to anybody they are always available, knowledgeable, kind and friendly. Lauren and Laura went above and beyond and made the whole process stress free! Thank you again

Elizabeth · 27 October 2025

★★★★★ 5/5

Google

I would like to thank Lauren for her exceptional service. Her warm, friendly, professional nature was second to none. She went above and beyond to help myself and my family move into our new home from start to finish. Thank you Lauren.

Nadine · 25 August 2025

★★★★★ 5/5

Google

Used a few agencies before to sell my property unsuccessfully and went ahead with Mann as they understood my needs and did an exceptional job to achieve a successful outcome. Laura was assisting us throughout the whole process and was knowledgeable, approachable and keen to help. The fees and contract are very competitive and I would highly recommend Mann if you are buying or selling your property. Slightly off topic, but I rented a property through them around 10 years ago and that was super smooth and a good experience so I would recommend this agency for any housing needs. Best of luck! Hope to work with you again in the future :)

Dima · 23 May 2025

★★★★★ 1/5

Google

recently had the unfortunate experience of dealing with Mann Sales and Letting Agents, and I must say it was nothing short of a nightmare. I feel compelled to share my terrible experience so that others can avoid the same ordeal. From the very beginning, presented themselves as a professional and reliable agency. However, it quickly became apparent that this was far from the truth. One of the most significant issues was the blatant dishonesty I encountered throughout my interaction with them. Communication with Mann Sales and Letting Agents was also a nightmare. They were often unresponsive and seemed disinterested in resolving any of my concerns. It was clear that they had no intention of actually helping me. I hope that sharing my experience will prevent others from falling into the same trap I did. Choosing a trustworthy agency is crucial, and unfortunately, Mann Sales and Letting Agents falls far short of that standard. STAY AWAY FROM THIS COMPANY AT ALL COSTS, FULL OF LIARS AND DECEIVERS!

Rich · 25 October 2023

★★★★★ 5/5

Trustpilot

I have to give a special shout out to…

I have to give a special shout out to Morgan, she’s been so brilliant at keeping me up to date with my flat purchase. I’m a first time buyer and she’s been so understanding and explains things perfectly if I’m unsure. I can’t thank her enough for sorting things out after the seller was dragging their feet!

Hayleyboi · 31 October 2025

★★★★★ 1/5

Trustpilot

Didn’t turn up for the viewing! Left standing outside with broken leg.

Absolutely unacceptable, my poor mother travelled all the way in an uber with a broken foot, to get a call last minute saying oh sorry I was unaware I had a viewing I’ll be there in 10 mins, my mum stood outside the property to get a call later saying they can’t make it so she was waiting outside with a broken foot and wasted her money on Ubers there and back. Rubbish estate agency.. the cheek to make excuses saying they are very busy, we are all busy! It’s your job!

Alicia · 12 May 2026

★★★★★ 1/5

Trustpilot

Honestly I don´t know where to start

Honestly I don´t know where to start. But after speaking to their Regional manager it all makes sense. First thing they wanted was to get us to speak to their specialist panel of mortgage brokes that can get more deals etc. In contrast to the last estate agents we bought from they wanted a fee up front etc. They were also keen to market our house for us and I asked multiple times to send me a some information oin their fees etc which was avoided 3 or 4 times. We have seen house that has been on the market for overa year, I spoke to the vendors son while at the viewing and he explained they weren´t in a rush and wouldnt need us to have a an offer on our house to accept an offer. I asked him and he said no he was happy because they arent in a rush. We were loking to put anb offer in when a reginal manager i have never spoken to calls up again trying to market our house, I told him I didnt get a good feeling from them and chose another estate agent we had a better experience withg and he went on to bash them for not being able to get photos for 2 weeks. I said the marketing on the other company and the treatment is much better and I was going to use them anyway and he proceeded to send a whstsap message. I get my name is difficult but I am dyslexic and a sales person and I make sure I spell people name correnctly so I mentioned like I said before about trust and I will post the transcript below of teh cinversation.. You make up your minds if you would trust this person running a bussiness.

Ferran · 6 May 2026

★★★★★ 5/5

Google

Had a really good experience viewing a house with Francesca. She was super friendly, easy to talk to, and knew her stuff. She made the whole process feel relaxed and not at all pushy, which I really appreciated. She answered all my questions honestly and gave helpful info about the house and the area. Communication was clear and straightforward the whole way through. Overall, it was a really smooth and pleasant viewing, would definitely be happy to view with Francesca again!

Emily · 10 July 2025

★★★★★ 1/5

Trustpilot

Not recommended

My family had rented a house with Mann agency Gravesend for which paid all the fee in advance including rent and deposit. When it comes to day of moving 14th December 2024, we received a call from jay squire (manager) that we can't take the keys since gas certificate is not in place and there might be gas leaking. He was not even sorry while speaking to us. Since we had paid until 14th December to our current landlord who had already rented the room to someone else who was also coming on same day evening 5pm . Even that person came as well. We were panic because we had no place to go. Our moving van were also rented and ready. My sister who was also moving with us she is heavily pregnant and I already have a 4 year old kid. Due to which we all were panic . We visited the office mann properties, what the staff treated and spoke to us very rudely especially Katie Garrett except sales manager( I am not sure if think his name is Rob ) and one more member of staff i think Dan they were the only one who talked to us nicely. Otherwise Katie totally refused to help us and said she can't manage anyone and left us almost homeless. She even said we should go to council to get a house , do you really think they will give us a house in few hours instead of helping those people who are already in queue since years. Renting manager was also not helpful at all. Eventually Katie told us to go out from the office and told us she will call police which was obviously not a solution for atleast us. They closed the office earlier and locked it inside so we had to sit outside in cold with our kid just in hope that they will do something. But no it was just the worst day of life. Then on Monday 16th December when I visited to the office to take the money back jay told he will not give us our full money back even we were not faulty we were ready to move but they were the one who breached the contract . Even I reviewed on Google for it they deleted it as well which was even not including a single word like violence or abusive or something like that. Which is totally against the uk law as well. Kindly choose the good company if you are really looking for a peaceful experience never go to them

SARABJEET · 16 December 2024

★★★★★ 5/5

Trustpilot

Excellent service

Andrew Cherry made the process of moving very pleasant and left me feeling at easy, smooth process and couldn’t fault service. Looking forward to using Manns

Tdawg · 29 May 2026

★★★★★ 5/5

Google

My husband and I have recently rented an apartment through Mann Lettings and have mostly dealt with Jenna. Our situation was far from the norm, as we needed to rent somewhere whilst still abroad to be able to come back to. Jenna went above and beyond to help accommodate us and secured us a great flat in a very short time frame. If you are looking for a professional and caring negotiator look no further than Jenna!PositiveResponsiveness, Quality, Professionalism, Value

Catherine · 25 October 2022

★★★★★ 5/5

Trustpilot

Sydney - Mann Woolwich - Patient, Cooperative and Understanding

Sydney from Mann Woolwich was our representative for house viewing. Sydney was very professional, patient and understanding towards us during our house viewing (for the third time). We took our own time to look around and she was really patient throughout the process.When we had queries about a few things inside the property she diligently checked with the sellers to keep us informed. There have been circumstances when we had been delayed to our visit, she was very understanding and helpful.

Jey · 19 October 2024

★★★★★ 1/5

Trustpilot

Agent was late no apologies rude to…

Agent was late no apologies rude to ourselves and home owner for letting us in said she would ring ! And didnt

Diane · 16 May 2026

★★★★★ 5/5

Google

Sold my flat with Mann Locks Heath. Was provided with an exceptional customer experience from start to finish. Specifically to credit Laura, Lauren and Stephanie for their prompt responses, regular updates and friendly natures. Also to mention if any of the team were out, the lettings team would pick up the calls and provided me with the same level of fantastic customer care. My messages were relayed and responded to promptly.

Alfie · 10 July 2025