5/5
Excellent service from all of the team, Ruby, Tyler and Piran in the office and a great team who manage and supervise the viewings. Highly recommended, Ruby is an absolute star, a credit to the business.

Trusted Agent profile · Falmouth · Cornwall
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★★★★★
961 reviews across 4 platforms
7 The Moor, Falmouth, Cornwall, TR11 3QA
Part of Martin & Co, see every office.
Martin & Co's office in Falmouth, Cornwall, at 7 The Moor, is rated 4.8 out of 5 across 961 reviews on four platforms, including 808 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We specialise in residential lettings and house sales in Falmouth, extending to the suburbs of Camborne, Helston, The Lizard and West Cornwall. The Branch Directors are husband and wife team Jon and Felicia Sampson. Felicia previously worked in real estate in the United Arab Emirates gaining a wealth of experience before returning to the UK to manage Martin & Co Falmouth. After 25 years of service in the Royal Navy Jon joined Felicia in the business. ARLA qualified and with hands-on experience as a landlord himself, Jon offers support to customers and investors alike. Along with their team they enjoy the constant reward of finding homes for clients to buy and rent. Whether you're a first-time buyer, or are looking to buy a second home or investment property, Martin & Co Falmouth will offer a dedicated point of contact to guide you through the process from start to finish and provide outstanding customer service at all times. If you have a property to sell or are looking for a house to rent in or around the Falmouth area, please do get in touch with a member of the team on 01326 697696
The Trusted Agent 2026 results for Martin & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Falmouth office, from every platform, shown as written. First names only.
5/5
Excellent service from all of the team, Ruby, Tyler and Piran in the office and a great team who manage and supervise the viewings. Highly recommended, Ruby is an absolute star, a credit to the business.
5/5
Great experience! Friendly and helpful agents - exactly as it should be. Very satisfied.
5/5
Recently rented a property through Martin & Co and was super thankful for Ruby’s persistence throughout the process. Despite some errors from RightMove Ruby was able to steer the process and went above and beyond to secure me the tenancy
5/5
The service I've received from Ruby and Liam at Martin & Co Falmouth has been above and beyond. They have been very proactive at bringing me renting opportunities, and their advice on securing a property has been frank and incisive. Their transparency and openness gives you the sense they are on your side, which has been invaluable during a stressful period of trying to find student accommodation at the last minute.
5/5
Very good service and communication throughout the process. Good manners and good knowledge regarding the property.
5/5
The Falmouth team went the extra mile, for our non-standard circumstances to make this tenancy happen.
5/5
Martin & Co Falmouth have been extremely helpful in helping me get my very first flat. Any requests or questions I have had have been assisted with and answered respectively. They have made sure that this process has been a smooth ride for me in what is a rather unfamiliar and daunting territory for myself. I have been highly satisfied with everything from all parties over these last few weeks and would definitely recommend their services to people in the future. And thank you very much Madeline who answered the majority of my questions and offered her help throughout in such a lovely friendly manner. Your assistance has not gone unnoticed and I am ever so grateful.PositiveProfessionalism
5/5
I would like to thank Jessica Doody at Martin & CO falmouth for her professionalism in helping us secure this rental property. We used her great advice of writing a cover note to our landlord which definitely helped us to secure the home which we love for us and our family. Every request since viewing the property in regards to payments and referencing etc have been dealt with very promptly and professionally as well as in a friendly manner. A great experience so far - thank you!PositiveResponsiveness, Professionalism
5/5
I don’t even know where to start, wow wow wow has Ruby specifically been amazing and on it at all times, she has made our dream come true, which is moving down to Cornwall, she is so polite, so lovely, always sounds so happy, and will always be there if we need to ring or email, we are so thankful to have been taken care of by Ruby, she deserves the whole world and more !! She has truly made my family happy and that is all I wanted in life, I hope she sees this, if she does, thankyou so much for all you have done for us, and I wish you so much happiness in life Thankyou Ellie Anouska Procter
5/5
A 10/10 experience as a tenant with huge help from Olivia Bradley! Always so quick to respond and is always so lovely, thanks Olivia!
5/5
The service I receive from Hannah Maxfield and all staff at Martin & Co Falmouth is always very prompt and fully meets my expectations
5/5
Amazing service with our house viewing! We had Liam helping us out and he was absolutely brilliant and so informative. He is very quick to respond to any emails and has helped us secure a place quickly and without worry.
5/5
Had a very hard time finding somewhere to rent in Falmouth with a lot of difficulty and let downs from other agents. Liam from Martin & Co was outstanding, always able to help, provide suggestions and filled us with confidence in getting a place! After a lot of viewings which he guided us through, we managed to find somewhere! Would highly recommend Martin & Co, thank you Liam!
5/5
Maddie at Martin & Co
Maddie at Martin & Co has been a delight to work with. Having never rented before, we had lots of questions which she quickly and professionally dealt with. Maddie is extremely efficient and very clear in her communications, both verbal and written, and this is much appreciated. Thanks to her diligence and excellent customer care we have secured a fabulous rental which we are excited to move into. Thank you for all your help and support Maddie, for leading us through the process and for making it all so effortless.
5/5
I had a very efficient process letting a garage from Martin and Co. The team was responsive, clear about terms, passed on messages when needed, and the digital doc / signing process made life very easy. Jake was particularly friendly and helpful in assessing whether both of my cars would fit in the garage 😂 All round great experience so far.
5/5
We have been with Martin and co for our student letting agency for coming up to a year now, I can personally say that the experience we have had so far as tenants has been very good. Whenever there has been a problem, it has been addressed very quickly and dealt with in a non-intrusive manner. I would like to personally commend Rebecca Stockton for this, she has been super helpful in all aspects of our tenancy.PositiveResponsiveness, Professionalism
5/5
I get a good service from Martin and Co always helpful and as I'm not local I rely heavily on there knowledge and expertise
Thank you Paul. It is always a pleasure working with you.
5/5
My partner and I had the pleasure of selling our home through Gary at Martin&Co. Gary went above and beyond to keep us updated on the progress. Highly recommend using Martin&Co to anyone looking to buy or sell!
5/5
My experience as a tenant with Martin and Co over several years now continues to be first rate. Hannah and the team are always friendly and professional. Hannah always replies to enquiries promptly and is so helpful and understanding. Highly recommend.
5/5
Exceptional customer service, efficient and friendly
I have to say this is probably the nicest letting agency that I have ever dealt with. Exceptional customer service and very efficient. One lady in particular called Joanne was awesome, she literally went above and beyond for me and is a real asset to her team.In the end I didn't go through with taking the property as a different one suited my needs better, however I would be so happy to rent a property through this agency and just can't recommend them enough.
5/5
Friendly and efficient estate agent!
Due to some unfortunate circumstances, the agent that we had been dealing with on a private tenancy deal was off of work sick for an extended amount of time and we were left wondering what was going on with our application for some time - but one soft email back to a different team member though and our case was immediately picked up by Madeline! She dealt with us quickly and completely sped up and cleared up the process for us, calming a lot of our moving nerves that we had. She was friendly and efficient, and we feel assured that we can deal with agents like her as me move in and going forwards from here. Thank you!
5/5
Great experience - renting a room for my son at Uni, through Martin and co. All staff really organised and helpful, but particulary Liam and Tyler were fantastic. I would recommend then and will be definitely using them again.
5/5
We asked Martin & Co to find a tenant for an ex holiday rental. They were very helpful throughout and within a couple of months we had some great tenants fully checked, deposits paid and in the house. The team kept us informed throughout and the fee was reasonable. Very flexible with options - we also paid for an inventory but not for long term management. Overall very happy with the service we received.
5/5
I have rented several properties over the past couple of years but this is my first time renting through Martin & Co and they have been absolutely wonderful! Will has been so professional throughout, from organising the viewing quickly to answering my many questions to maintaining appropriate social distancing during the viewing itself - I have been highly impressed with his customer service. Madeline has dealt with the admin side of things and has been equally responsive and efficient - I've managed to complete all the checks and referencing within less than 48 hours and I've no doubt that the rest of paperwork will go equally smoothly. Thanks both for all of your support - and I can't recommend Martin & Co highly enough!
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Yes. In The Trusted Agent 2026 awards: Martin & Co, Falmouth won Gold.