Trusted Agent profile · Falmouth · Cornwall
Verified
★★★★★
964 reviews across 4 platforms
7 The Moor, Falmouth, Cornwall, TR11 3QA
Part of Martin & Co, see every office.
Martin & Co's office in Falmouth, Cornwall, at 7 The Moor, is rated 4.8 out of 5 across 964 reviews on four platforms, including 811 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
811
Reviews on Google
This office
8
Reviews on Facebook
This office
1
Reviews on The Trusted Agent
This office
144
Reviews on Trustpilot
This office
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We specialise in residential lettings and house sales in Falmouth, extending to the suburbs of Camborne, Helston, The Lizard and West Cornwall. The Branch Directors are husband and wife team Jon and Felicia Sampson. Felicia previously worked in real estate in the United Arab Emirates gaining a wealth of experience before returning to the UK to manage Martin & Co Falmouth. After 25 years of service in the Royal Navy Jon joined Felicia in the business. ARLA qualified and with hands-on experience as a landlord himself, Jon offers support to customers and investors alike. Along with their team they enjoy the constant reward of finding homes for clients to buy and rent. Whether you're a first-time buyer, or are looking to buy a second home or investment property, Martin & Co Falmouth will offer a dedicated point of contact to guide you through the process from start to finish and provide outstanding customer service at all times. If you have a property to sell or are looking for a house to rent in or around the Falmouth area, please do get in touch with a member of the team on 01326 697696
The Trusted Agent 2026 results for Martin & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Falmouth office, from every platform, shown as written. First names only.
5/5
GoogleMoving home can always be daunting, especially if you haven’t been down that road for awhile, what with all the references and affordability checks but from start to finish through the whole process, Martin & Co made the process straight …
5/5
GoogleI have found all the staff at Martin and Co to be patient and helpful throughout the process of my moving to a new flat. No move is stress free and they have assisted me greatly , especially the online side of things. Thanks Ruby , Liam , Jake and everyone at the Falmouth Office.
5/5
GoogleWe were pleased with communication from Jake Thompson,who was quick with getting back to us regarding rent renewal
5/5
GoogleLiam is a good agent who is easy to work alongside. He provides a quality service and is recommended
5/5
GoogleGreat customer service. Liam was friendly at our viewing and has been really helpful through the tenancy process :)
5/5
GoogleA big thank you to Gary and the sales team for all their help and advice. Also Gary we are so please you sent us the details of the house when we had only been looking at bungalows.
5/5
GoogleGreat customer service and support. Your representative Tyler was very helpful and relayed information in a very clear and efficient manner. Both on the phone and in emails. An asset to your organisation.
5/5
GoogleThe whole team at Martin & Co. have been absolutely wonderful!! Callum and Emily especially have really worked hard to get all the paperwork and all parties to be on the same page to get completion through as smoothly as possible!! Definitely recommend, I am using them again for sure!! Thanks Emily and Callum and the whole team for all your hard work.
4/5
GoogleI am getting a place for the first time in uk , Tyler was very helpful in thi process I would recommend martin and co. Everything went smooth Thank you
5/5
GoogleLiam was great as our lettings negotiator. He was very helpful, showed us around and was knowledgeable about both the property and the landlord. He also explained the next steps clearly.
5/5
GoogleI was very impressed by the professional and personal service given by the team at Martin & Co in Falmouth. I was on the lookout for a rental property in the Falmouth area. They are very welcoming when you enter their office and they took the time to listen to my individual needs, to match me to suitable properties. I viewed a lovely 2 bed property in Budock Water and the agent Tom was very professional and knowledgable about the property. I was very impressed by their whole service and would highly recommend Martin & Co if you are looking for a property to rent or buy in this part of Cornwall.
5/5
GoogleReally helpful on several viewings, showing myself and my partner around and giving us uncomplicated information and advice to help us find a place we're waiting to be accepted for! Particular thanks to Liam who was great throughout the whole process.
5/5
TrustpilotA Pleasant Surprise...
We were introduced to Martin&Co through a viewing of one of their property's in the Camborne area. We had previously been in social housing but due to unfortunate circumstances had to vacate the property we were living in quickly and find new accommadation. Having tried the social housing ladder for several months to no avail we were now having to consider the option of renting private. Luckily for us, Martin&Co came into our lives and made a tough desicion a simple one and we are now living in one of their property's. The team at Martin&Co, Falmouth have been nothing but helpful in easing us through the renting process, in particular Tom and Sydnie, which has been relatively stress free. Any problems have been dealt with in a quick and sufficent manner, by the team, and we are living very comfortably. Our neighbours have all been very kind and we have felt very welcomed. I would definitley recommend Martin&Co to those looking for a helpful and resourceful letting agent. Their property's come highly recommended!
5/5
TrustpilotImpressive lettings and estate agent in Falmouth town
I was very impressed by the professional and personal service given by the team at Martin & Co in Falmouth. I was on the lookout for a rental property in the Falmouth area. They are very welcoming when you enter their office and they took the time to listen to my individual needs, to match me to suitable properties. I viewed a lovely 2 bed property in Budock Water and the agent Tom Rodgers was very professional and knowledgable about the property. I was very impressed by their whole service and would highly recommend Martin & Co if you are looking for a property to rent or buy in this part of Cornwall.
5/5
FacebookAs a letting management company we were super impressed with the whole team at Martin & Co Falmouth. As an estate agent we have also been equally wowed by their efficiency and reliability. They gained us fantastic reliable tenants quickly. Provided regular management visits and feedback. We benefitted so much from the regular communication, we always felt reassured that our house was in safe hands. We can’t thank them enough for the service they provided us with. When we decided to sell our house, we made the decision to use Martin & Co Falmouth to be our agents. Jon and the team sold our house on the first day it went on the market, with tenants in situ. We had ideal buyers and the whole process was dealt with incredible sensitivity and with the upmost professionalism. All parties were kept informed at all times. Providing us with a smooth transition from rental to sale was vital for us. They dealt with both tenants and buyers simultaneously with always a very professional manner. They made the whole process stress free and we can’t praise them enough for dealing with every issue that arose promptly, fairly and efficiently. We can’t recommend Martin & Co Falmouth highly enough. The letting management side and the estate agent side are equally fabulous. A huge thumbs up and a huge thank you.
5/5
FacebookAs a letting management company we were super impressed with the whole team at Martin & Co Falmouth. As an estate agent we have also been equally wowed by their efficiency and reliability. They gained us fantastic reliable tenants quickly. Provided regular management visits and feedback. We benefitted so much from the regular communication, we always felt reassured that our house was in safe hands. We can’t thank them enough for the service they provided us with. When we decided to sell our house, we made the decision to use Martin & Co Falmouth to be our agents. Jon and the team sold our house on the first day it went on the market, with tenants in situ. We had ideal buyers and the whole process was dealt with incredible sensitivity and with the upmost professionalism. All parties were kept informed at all times. Providing us with a smooth transition from rental to sale was vital for us. They dealt with both tenants and buyers simultaneously with always a very professional manner. They made the whole process stress free and we can’t praise them enough for dealing with every issue that arose promptly, fairly and efficiently. We can’t recommend Martin & Co Falmouth highly enough. The letting management side and the estate agent side are equally fabulous. A huge thumbs up and a huge thank you.
5/5
GoogleMartin & Co have been a pleasure to deal with, in helping me find and agree on a new home tenancy. Liam was so helpful and supportive throughout and made the whole thing stress free, which is a first with moving house! Thank you! I can't recommend Liam and team enough!
5/5
GoogleWonderful team! I am amazed by how quick their referencing procedure was. They made the entire rental journey stress-free! 😊 …
5/5
GoogleThese guys' service really is second to none. I have just recently moved into a lovely home and from my experience with them, I would certainly recommend them as they were quite great. The team are quite responsive which I found quite reassuring right from the start. Ruby , Rebecca and Liam have really been great.
5/5
GoogleHannah is always absolutely brilliant! Quick to respond, very efficient and helpful - a great member of the Martin & Co team!
1/5
GoogleLiterally worst experience with any agency. They assume because we are students they can do whatever they want . We reported the boiler not working from November until January and nothing was done at all, they then claimed we hadn't informed them about any of the issues and denied claiming it wasn't their responsibility to fix boiler despite having emails on both ends proving they had said this word for word , they then said that in order to look at the boiler we would have to pay for this to get done. Extremely unprofessional with staff on the phone literally laughing while talking to us about how stressful not having heating for the whole of winter is . Definitely the least competent agency for student houses I've ever experienced.talked to previous tenants about it aswell and they also said they had all the same issues with the house and the agency will do everything in their power to shift the blame onto u instead of actually fixing the issue . Update , they claimed one of our housemates yelled at them over the phone and could provide proof of this and then we asked for the proof that they offered and they said they will no longer be replying and they offered this proof before we asked for the it. Later claimed we had never informed them of these issues and one of us confirmed this and they could prove it , we then again asked for this evidence they offered because this is untrue , they againnn refusd and continue to refuse to provide this for us and have said they will no longer be discussing it with us and have now just fully stopped replying to any email in regards to providing the evidence they offered Simply because they know it's untrue and won't admit to it but will lie to our neighbour and tell them all of the issues with the house are because we aren't paying for our gas when we have proven to them and have offered proof as to having paid double and more to what we should be . Which not only breaks privacy laws but they've shared personal details of the house on multiple occasions to the point of solicitor having to respond to them which they obviously ignored! Save yourself a headache and go with someone else .
Tenancy Reference Number 2525, We are disappointed to read your review. We treat all of our tenants with respect and honesty whether a residential or a multiple-occupancy tenancy. When we were informed that the boiler was not working properly we had the experts visit immediately and BlueFlame confirmed that the boiler was fully functional and there were no gas leaks. We informed the Tenants that they should contact their Gas Supplier if they felt there may be something wrong with the meter as this is the correct process however, so as to assist you, we contacted the supplier on your behalf to obtain the information as to what the problem was. We were informed by British Gas that there was nothing wrong with the meter and that the issue is that not enough money has been added to the meter to pay for the gas consumed. British Gas informed us that in January only £20 was added to the meter. At this property you arrange your own utility suppliers and you need to speak to these suppliers directly if you feel your funds are being mis-allocated.
1/5
GoogleA list of reasons why you should not go with Martin & Co. -Martin & Co do not care about the tenants or the tenants living conditions. -Martin & Co do not do thorough inspections of the house. -If you report a problem with the house that is Martin & co's responsibility to fix they will deny you ever telling you them (even though they should keep logs). -Martin & Co will give you attitude and make you feel belittled. -Martin & Co do not respect you or the neighbours surrounding the house. -Martin & Co do not communicate to the landlord and therfore the information you provide will get lost. - In general the agency is horrible and unprofessional and I would advise you to save yourselves from the headache they have given us.
Tenancy Reference Number 2525, We are disappointed that you feel that any member of the Martin and Co Team have been unhelpful, have had an attitude or have not carried out thorough inspections. When the tenancy started the Landlord himself offered to show you all how the boiler and other appliances in the property worked however this offer was declined as one of you had lived in the property previously. You yourself confirmed to Tom from Martin and Co that you had not informed the office of the maintenance issues and assured him you would do this so that we could get the jobs looked into. We never received the information. A 121 page initial inventory report was carried out in July 2021 and signed as approved by the Tenants. Two further inspection reports have been carried out on 29th September and 3rd December (11 and 12 pages respectively) and Tenants are invited to be present at each inspection to inform us of any issues. As mentioned when responding to Mr Angelov’s review we have listened to all our telephone recordings and re-read all emails between the Martin and Co team and the Tenants and have not found any rude, hostile or ‘belittling’ responses to the Tenants to any request what-so-ever.
1/5
GoogleDON’T USE MARTIN AND CO As the partner of one of Martin and Co’s tenants (helford cottage, Florence terrace) I’ve learned to never use this company. My partner has been spending 4 times the amount she should be paying on gas bills spending minimum 100 pound a month on top of her rent bills along with the rest of the tenants at this house. The problem surfaced before December and the problem as still not been resolved. Martin and co claim it is not their problem, along with the landlord of helford cottage leaving them to spend about 4 times more than what they should be paying on gas alone. I believe this is because they don’t want to replace the boiler as a new meter has been placed and the problem still stands. So if you are a student and looking for a house through Martin and co, expect to pay a lot more for your bills than you should be as it’s not their problem that you will be suffering.
Tenancy Reference Number 2525, We believe you are sending this review in relation to this tenancy although you are not a Tenant at the property. You have suggested that the gas bills for this property are high and the boiler needs replacing. We at Martin and Co rely on the experts and we therefore arranged Blue Flame to check the boiler when it was reported to us that it was faulty. They confirmed that the boiler was fully functional and there were no gas leaks. We informed the Tenants that they should contact their Gas Supplier if they felt there may be something wrong with the meter as this is the correct process however we did contact the supplier on the Tenants behalf to obtain the information as to what the problem was. We were informed by British Gas that there was nothing wrong with the meter and that the issue is that not enough money has been added to the meter to pay for the gas consumed. British Gas informed us that in January only £20 was added to the meter and not £100 as you have voiced in your review. Tenants at this property arrange their own utility suppliers and they need to speak to these suppliers directly if they feel their funds are being mis-allocated.
5/5
GoogleLiam Jefferies was very helpful and took note of the type of properties we were looking to rent. Although we didn’t the right property suitable for our needs, would use this estate agent again. Thank you.
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Yes. In The Trusted Agent 2026 awards: Martin & Co, Falmouth won Gold.
Tell us what you need and we'll pass your enquiry to Martin & Co Falmouth and up to three other top-rated agents near Falmouth.
