Martin & Co Falmouth reviews

★★★★★ 1/5

Google

My experience with Martin & Co Falmouth was extremely concerning and deeply frustrating. The way my deposit was handled felt deliberately misleading and completely lacking in transparency. I was presented with questionable claims and justifications that did not appear fair or properly supported, giving the clear impression that they were attempting to retain money without valid grounds. Communication was inconsistent, and explanations frequently changed, which only reinforced the lack of trust. This is not what anyone should expect from a professional letting agency. Based on my experience, I would strongly advise others to be extremely cautious and to document everything carefully when dealing with them - especially when it comes to deposits.

Forum · 13 April 2026

★★★★★ 5/5

Google

I would like to express my sincere gratitude to Martin & Co for helping me find my new home. I am very excited to be moving in soon! A special thank you to Ruby and Jake, they were absolutely amazing throughout the whole process. They were professional, supportive, always available to answer my questions, and made everything feel smooth and stress-free. I truly appreciate their hard work, patience, and dedication. I highly recommend Martin & Co to anyone looking for a reliable and friendly estate agency. Thank you again for making this such a positive experience! 🏡✨

Olena · 13 March 2026

★★★★★ 5/5

Google

We can't recommend the team at Martin & Co Falmouth enough. With us relocating to the area and having never rented before, the team have been very proactive in helping us with navigate the process. Both Liam and Ruby have been incredibly friendly and professional since the start. Ruby supported us with the application process and made it all very stress free and answered all our questions. Recently, we have worked with Tyler who has been very helpful with queries and has been professional and positive in her interactions with us.

Rachel · 13 February 2026

★★★★★ 5/5

Google

We are currently in the process of securing a rental property through Martin & Co Falmouth. Liam Jefferies has been great at communicating with us and helping the process run smoothly. He helped us view a number of properties and has been very accommodating now that we have found one we want to move into. I would recommend him to anyone looking to buy or rent through Martin & Co.

Ella · 13 March 2026

★★★★★ 5/5

Google

I've been with Martins for years now and whilst I've never had anything negative to say, i do have something positive to say about Rebecca Fisher who has been managing my flat for the past year and she's been amazing. I've had a tricky situation with a neighbour this year and she's gone above and beyond to get to the bottom of it and its been resolved without conflict or incurred cost. Grateful to have her on the team! Thank you Rebecca. Ask for a raise, as you are gold dust in property letting.

Melanie · 8 December 2025

★★★★★ 5/5

Google

We’ve had such a brilliant experience with Martin & Co Falmouth. A special thank you to Liam Jefferies, who has been incredibly helpful throughout the whole process. He showed us a property last week that we instantly fell in love with, and just yesterday we got the amazing news that we’ve been accepted and even have a move-in date! We’re so excited and grateful, this is going to be such a special family home for us. Couldn’t recommend Liam and the team at Martin & Co enough.

Irma · 14 September 2025

★★★★★ 5/5

Google

From my very first enquiry, Liam was incredibly kind and considerate of my situation. In his own words, “let’s take the stress away from you” and that’s exactly what he did. The level of service has been second to none. I was able to view the property within 24 hours of making my initial enquiry, and throughout the process I felt completely reassured thanks to Liam’s empathy and professionalism. Nothing was ever too much trouble. Even during the viewing, Liam gave myself and my daughter plenty of time to look around after showing us the property, which made the experience relaxed and pressure-free. Everything moved along quickly afterwards, which was such a relief at a time when I was feeling overwhelmed. I can’t thank Liam enough for his support throughout this process, and I’m so grateful for his help in hopefully securing a lovely property we can call home as a family. Thank you, Liam

Kristy · 26 August 2025

★★★★★ 5/5

Google

I couldn’t be happier with the service I received from Gary. As a first-time buyer, the whole process felt quite daunting at times, but he was incredibly helpful, kind, and informative from start to finish. His professionalism and reassurance made buying my first property a really positive experience, and made me feel supported throughout the entire journey. I would highly recommend him to anyone! Thank you Gary!

Pink · 18 December 2025

★★★★★ 5/5

Google

My partner and I have had a great experience finding a flat with Martin & Co. Falmouth. Liam Jefferies has been in our corner for the entire process. He's made an effort to be transparent and down to earth while maintaining a professional awareness of our needs as prospective tenants and has been so on it with any queries we've had. Our interactions with other members of the office like Ruby who we've dealt with over the phone, have also been positive. Goes to show how much less stressful these things can be with a human touch. Cheers!

Morgan · 29 July 2025

★★★★★ 5/5

Google

Great service from Tyler Yems is very efficient, if we have had a query she follows it up, keeps us in the loop which is so important. We know if we ask Tyler to do something for us it will be done. Tyler is a credit to Martin & Co lettings department.

Angela · 13 February 2026

★★★★★ 5/5

Google

Martin and Co are mind blowing, after we lost my aunty we were left in a pickle, with understanding the let's that Martins managed for my aunt. They have all been so incredibly patience and spent so much time with helping us understand all the hurdles we are jumping with probate, house lettings and house sales. I feel so blessed my aunt had this company in charge of her properties. Everyone is amazing but I must give a big shout of to Gary and Rachel that have been my back bone through all of this. Highly recommend Martins they are a pleasure deal with and make life so much easier with there knowledge and understanding of all aspects to do with property.

Amber · 16 April 2025

★★★★★ 5/5

Google

I would like to personally thank Liam Jefferies, my situation was particularly tricky but you literally bent over backwards to help me secure my property and I was able to collect the keys. Thank you so much for all of your hard work and patience 🤗

Tracey · 13 March 2026

★★★★★ 5/5

Google

Liam Jefferies was really helpful, the viewing went smoothly and all of the application process was done in no time at all. Really excited to move in! Had some difficult experiences with other agencies in the past so I would definitely recommend Martin and Co.

Emilia · 13 March 2026

★★★★★ 5/5

Google

It had been very professional, reliable, prompt and supportive when there were difficult circumstances . Gary Payne has always been there for us, as has Kirsty Sugden when Gary was away from his desk. It’s been especially important to us as we live abroad with a 4 hour time difference ( we are behind the U.K.) Thank you so much

Sarah · 30 October 2025

★★★★★ 5/5

Google

I recently had the pleasure of working with Liam, who showed us our future home, and I couldn’t be more impressed with his professionalism and attention to detail. From the moment we stepped into the property, Liam was not only knowledgeable about every aspect of the house but also took the time to walk us through every single detail. He made sure we understood the features of each room, explained the systems and appliances, and answered all of our questions with clarity and patience. His thoroughness and transparency made the whole experience seamless and reassuring. If you're looking for someone who is dedicated, personable, and truly cares about helping you find the perfect home, Liam is the person you want. Highly recommended! Thanks ALI

A · 21 March 2025

★★★★★ 5/5

Google

As previous tenants of a house managed by Martin & Co, we can't fault the service we received at all. Whenever we encountered any issues, the team were more than happy to help, and were very prompt at sending out contractors when needed. We would expecially like to thank Tyler, Ella and Liam for their help as we vacated the property before the end of our contract as we have now purchased our own home. They have made what we thought would be a very stressful process quite simple, and were able to find people to take over our tenancy quickly, while keeping us up to date in the process. Thank you Martin & Co Lettings team!

Emily · 10 March 2025

★★★★★ 5/5

Google

We would like to express our grateful thanks to Tyler Yems at Martin and Co.who has been very efficient in dealing with questions regarding a letting property we have. She has always been prompt in responding to all our emails. Thank you Tyler.

Angela · 13 March 2026

★★★★★ 5/5

Google

Martin and Co are an excellent estate agents so helpful Im delighted to be letting with Martin and co again 😊 As always Liam is so friendly and so helpful giving all the information i needed definitely deserve a five star rating thanks again 😊 …

Ann · 13 February 2026

★★★★★ 5/5

Google

The Falmouth office of Martin & Co have handled my house sale so professionally. Kirsty is the person who has dealt with me throughout and has shown such skill and tenacity in a difficult selling climate. I would not hesitate to use this estate agent again and would like to take this opportunity to once again thank Kirsty for the successful application of her exceptional abilities. 21st February 2025: I am adding to my earlier review as Google will not me write a new and separate one. Martin & Co have been managing our properties in West Cornwall for about 10 years now, having had three different agencies handle our portfolio in the previous ten years. Without a hesitation we can say that the service we are given on all fronts has been exceptional, of the very highest professional standard. Recently Hannah Maxfield has dealt with some pressing property issues, including tenancy renewals, with great skill, whilst Susan Robins is our daily contact and again is effective, professional and can often anticipate a problem and sort it before a tenant has any need to be concerned. I have also used M&Co to sell properties, see first review above, which again had been a process we were dreading but had our worries assuaged and solid and swift sales achieved. A first rate outfit to have a business relationship with.

Nigel · 24 February 2025

★★★★★ 5/5

Google

Delighted with the professional service and attention received by Liam Jefferies and the team at the Falmouth office of Martin & Co to find and secure our new home. We were kept informed and supported from the viewing, the referencing process and the tenancy agreement. Would not hesitate to recommend them to anyone looking for their next home!

Leonard · 27 October 2025

★★★★★ 5/5

Google

Liam and the team at Martin and Co are incredibly friendly, helpful and professional. Liam showed us round the property in a warm and friendly manner and guided me through all the steps, he is clearly great at what he does , the team have made it such a smooth experience so far :)

Nikki · 29 November 2025

★★★★★ 5/5

Google

I would just like to say everyone who works at martin&co in Falmouth has been absolutely amazing. I’m moving into my first rental at the weekend and for me personally it’s been a lot to deal with for personal reasons. But everyone hear has …

Haley · 13 February 2026

★★★★★ 1/5

Google

These agents are to avoid at all cost! The worst possible service ever. We dealt with James and Felicia back in 2020 and rented our property through them on their premium service as we were abroad, they didn’t manage anything as they should have and put tenants on benefits which they fully knew was the case without making us aware and then there was a water leak in the loft water container which the tenants made them aware off and they took over a mont to act on it which resulted in the ceiling collapsing and the house being completely covered in mould everywhere. They refused to take responsibility for this and we were greeted back to our poor house completely destroyed by mould and damp as well as the tenants dogs which urinated everywhere indoors. Stay well clear of these agents if you don’t want to be messed around while paying them fortunes. Team was extremely rude and just didn’t care whatsoever and tried to lie to cover their mistakes. James shouldn’t have a job in customer relations but clearly only as selling corrupted insurances to poor souls.

Claire · 13 June 2023

★★★★★ 5/5

Google

Ruby has been an absolute star from start to finish with helping us find a new rental. My husband and I were relocating counties and had to do viewings remotely. Ruby was always so accommodating with this and very clear about the process. Her responses were prompt, friendly and helpful. Thank you for your help Ruby, you have made our move so much less stressful and I would recommend you to anyone relocating to or within Cornwall.

Victoria · 21 March 2025