Trusted Agent profile · Falmouth · Cornwall
Verified
★★★★★
964 reviews across 4 platforms
7 The Moor, Falmouth, Cornwall, TR11 3QA
Part of Martin & Co, see every office.
Martin & Co's office in Falmouth, Cornwall, at 7 The Moor, is rated 4.8 out of 5 across 964 reviews on four platforms, including 811 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards.
Every review we hold for the Falmouth office, from every platform, shown as written. First names only.
5/5
GoogleIn my experience the staff at Martin & Co are helpful, efficient, friendly and have a good sense of humour too. Our main point of contact there - Ed Hankins - has helped us deal with all sorts of things while letting out our flat, and while writing this I realise I really trust him to do a good job. Highly recommended.
5/5
GoogleWe met Liam at the property and he was a true professional. He entered the property before we did to ensure it was in good order. Liam and Ruby have been so helpful and eased a lot of worries and we look forward to seeing them in the future in our new home.
5/5
TrustpilotFantastic rental service
I recently needed a fast procurement of a rental property and have to say what a fantastic service from Martin & Co, with special mention to Madeline. I was kept in constant contact, questions answered and help received. Once again, hank you so much!
5/5
GoogleEverything was sorted quickly and efficiently, and the small repair I needed was sorted quickly too. I’m now in the property and so far so happy!
5/5
GoogleI use Martin & co as my management agent. Recently I have had a run in maintenance requirements and the service and same day responses from Bracken ( Martin & co) was exceptional. In addition great support from the rest of the team.
5/5
GoogleIn my experience the staff at Martin & Co are helpful, efficient, friendly and have a good sense of humour too. Our main point of contact there - Ed Hankins - has helped us deal with all sorts of things while letting out our flat, and while writing this I realise I really trust him to do a good job. Highly recommended.
5/5
GoogleRuby Stuart made our whole experience very seamless, quick and easy! Thank you
5/5
GoogleRuby has been such a help from day one, even after me bombarding her with questions and emails she has been brilliant. Thank you
5/5
GoogleI used Martin & Co to successfully sell my house in Falmouth. I found them helpful and flexible. After the survey the house was shown to need a new roof and as I don't live in Falmouth they located and arranged to get competitive quotes to reroof, this is going above and beyond a normal estate agent and their actions saw the sale thorough to completion.
5/5
GoogleThroughout the entire process of acquiring our house Martin & Co have been great. Joanne has been incredibly helpful, answering all our questions quickly and in detail. We are very happy with the service that they have provided.
5/5
GoogleGreat estate agents , Liam specifically was really helpful in the Lettings department. Very kind and efficient to deal with , had great knowledge and prompt with email replies too which is always a bonus. Very happy with the service Martin and Co have provided.
5/5
GoogleGary and Martin and Co have been helpful and correct from the start to the finish of the process of selling a flat and we appreciate their attention to detail and regular checking in with updates and progress.
5/5
GoogleGreat & quick service. All the staff are very helpful & understanding.
5/5
GoogleMartin & Co have been great throughout. Liam Jefferies especially has been excellent, from showing us around the property to taking us through each step. Would recommend going through Martin & Co to any family and friends.
5/5
GoogleI’ve had a great experience with Ruby at Martin & Co Falmouth. She was professional, friendly, and always helpful throughout the process. Highly recommend their service!
5/5
TrustpilotJon from Martin and co,
Jon from Martin and co, Falmouth, made every effort to make our house sale go as smoothly as possible, great negotiations skills with buyers . always checking in with us to keep us updated with progress , before exchange of contracts. Much appreciated, Duncan
5/5
GoogleAlways prompt to respond, polite and very helpful. I had a recent issue with utility bills which Rebecca dealt with quickly and effectively. A pleasure to deal with.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleI had a most pleasant experience in dealing with Madeline at Martin Co. She assisted me well beyond the required and really appreciated the personal assistance we received. Thank you!PositiveResponsiveness
5/5
GoogleTate Eppey dealt with my issues expediently and very satisfactorily. I can't fault her at all.
1/5
GoogleRented through rainbow property (now Martin and co) for 18 months. Usually cordial and helpful but the check out process was a nightmare. They will make deductions, unfairly, take a very long time to process this stuff and with the constant back and forth, they wear you down to either a legal dispute or mental exhaustion. Beware
I am sorry you feel that the checkout was awful. We did contact you immediately after you gave notice with clear vacating instructions and communicated with you regularly with proposed deductions from your deposit, passing on all invoices to you as requested. The team here have had training from the deposit protection scheme (DPS) where your deposit was held. It was explained to you that you could dispute any claim directly with the DPS should you not agree with our findings. At no point was a legal dispute ever mentioned as the DPS is there to ensure deposit disputes are adjudicated fairly.
5/5
GoogleI’ve found Martin & Co to be a very professional and organised letting agency, especially Rebecca Slamon who has been so friendly and helpful with all of my enquiries during my tenancy - thank you!
5/5
GoogleHave used Martin & Co several times to manage our property for rent. Always friendly and excellent service. Highly recommended
Hi Mark, thank you for your kind words. We are glad to have been able to help.
4/5
GoogleTate Eppey has always been responsive and helpful, answering emails promptly, and completing the lease renewal effectively. Marilyn Searle
5/5
GoogleI am very happy with the service we receive from Martin & Co, who manage our rental properties. I am particularly impressed with the knowledgeable and balanced advice we receive from Hannah Maxfield (lettings administrator).
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Martin & Co, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Martin & Co Falmouth won awards at EA Masters in one year, most recently 2021.
EA Masters winner in one year: 2021.
EA Masters by year, 20212021 1 Gold EA Masters 2021 winners
Source: EA Masters winners lists, as published, linked by year.
Martin & Co Falmouth won awards at The British Property Awards in three years, most recently 2021.
British Property Awards winner in three years: 2021, 2020, 2019.
British Property Awards by year, 2021 to 20192021 1 Gold The British Property Awards 2021 winners
2020 1 Gold The British Property Awards 2020 winners
2019 1 Gold The British Property Awards 2019 winners
Source: The British Property Awards winners lists, as published, linked by year.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We specialise in residential lettings and house sales in Falmouth, extending to the suburbs of Camborne, Helston, The Lizard and West Cornwall. The Branch Directors are husband and wife team Jon and Felicia Sampson. Felicia previously worked in real estate in the United Arab Emirates gaining a wealth of experience before returning to the UK to manage Martin & Co Falmouth. After 25 years of service in the Royal Navy Jon joined Felicia in the business. ARLA qualified and with hands-on experience as a landlord himself, Jon offers support to customers and investors alike. Along with their team they enjoy the constant reward of finding homes for clients to buy and rent. Whether you're a first-time buyer, or are looking to buy a second home or investment property, Martin & Co Falmouth will offer a dedicated point of contact to guide you through the process from start to finish and provide outstanding customer service at all times. If you have a property to sell or are looking for a house to rent in or around the Falmouth area, please do get in touch with a member of the team on 01326 697696
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Yes. Martin & Co Falmouth won Gold in The Trusted Agent 2026 awards. It also won Gold for Best Estate Agent Guide 2022 Gold Award, Falmouth branch at EA Masters 2021 and Gold for Letting Agent in Falmouth at The British Property Awards 2021, and 2 other industry awards since 2019.
