Martin & Co Falmouth reviews

★★★★★ 4/5

Google

Hannah Maxfield was very helpful and professional in getting a satifactory rent review.

Anil · 8 May 2024

★★★★★ 5/5

Google

It has been quite a full on year at my property in Falmouth with many maintenance problems but made so much more easier to cope with because of the help and expert advice from Martins & Co Property manager, Edward Hankins. He has been consistently caring and diplomatic both towards the tennants and myself. I very much appreciate all he is doing on our behalves.

David · 17 February 2024

★★★★★ 5/5

Google

Very efficient service, polite and helpful agents, particularly Liam at the Falmouth branch, who showed me round the property and gave me good advice. The letting process has been very smooth and professional.

Tania · 29 November 2022

★★★★★ 5/5

Google

Just moved into a rental property and the level of service that we have received from Liam has been outstanding. Looking forward to continuing to deal with the team throughout our tenancy. Highly recommended agency!

Marc · 31 August 2022

★★★★★ 5/5

Google

Tyler has been very fast on responding & helpful with every enquiry.

James · 21 May 2024

★★★★★ 5/5

Google

Had a major issue with council tax and threat of bailiffs that Rebecca Slamon helped me resolve in literally a couple of hours so i am very grateful

NOOT · 2 May 2023

★★★★★ 5/5

Google

We got the keys to our first home last week, still on cloud 9....! Gary acted as a great agent, numerous viewings and questions were never a problem, always responding in great time. Fully recommend Martin & Co for all things house! Thanks again Gary Marc, Tash & Fox

Marc · 16 November 2024

★★★★★ 5/5

Google

Our experience with Martin and Co have been extremely good. They have allowed us to view a few properties and take time to find the right one for us. They are quick at replying and always keep you clearly updated with the progression of finding a home. Liam Jeffries especially has been so helpful giving us hope after moments of uncertainty in thinking we'd have to move elsewhere. Martin and Co also have a personal Tennant account where you can clearly see your monthly payments and allows you to get in contact if there are any problems which is unlike most other agencies. We're very assured knowing we will have a comfortable tenancy.

Fanny · 29 November 2022

★★★★★ 5/5

Google

I recently bought a retirement bungalow through Martin & Co in Falmouth As an older customer I found Emily Jewell and the team so patient and helpful They guided me through the whole process and their support and guidance was greatly appreciated

Anne · 4 July 2021

★★★★★ 5/5

Google

Great professional service. Verity has been very helpful and quick to respond to my enquiries about viewing a property, accompanying me on the viewing and dealing with the admin in relation to the offer I made on it. Many thanks.PositiveResponsiveness, Quality, Professionalism

Diane · 28 June 2021

★★★★★ 5/5

Google

Liam at Martin and co has been so helpful every step of the way for me and my friends renting a house together. Any questions we had he explained simply for us to understand and responded to our emails very fast. Honestly he has been such a help and wouldn't of been able to rent without him.

William · 24 June 2024

★★★★★ 5/5

Google

Fantastic service from Madeline Rowland and team taking us through the referencing process for our future rental property. We've experienced terrible service with other lettings agents, and the ease and speed of dealing with Martin & Co is just incomparable.PositiveResponsiveness, Professionalism

Jennifer · 19 July 2021

★★★★★ 5/5

Google

Martin & Co have been very helpful and friendly throughout the process and particular thanks to Ruby for responding to my messages so promptly and efficiently

Gina · 5 May 2023

★★★★★ 1/5

Trustpilot

Dreadful Company to Deal With

Dreadful experience having to deal with these absolute compete and utter clowns. They are the sort of shoddy amateurish company that are very quick to make a sale and take your cash but when it comes to anything after sales related it’s get lost and good night. To bullet point the issues we had: . They rarely returned calls resulting in repeated time consuming calls back and then having to argue about who said what and when . They constantly offered every conceivable ‘excuse’ under the sun to avoid speaking to any tenant and when they did they then offered every other excuse to avoid having to do the job they are paid to do with again yet more constant contradictions and miscommunications and never a satisfactory resolution to any issue that was raised (an almost daily routine at one point) . Deposit withheld for weeks almost months on end with excuse after excuse as to the reason for the delay then deductions made without proper and prior explanation other than a chance to counter offer which was barely taken into account . They will charge for just about anything single solitary thing they can find so if you leave a property and want your deposit back the best thing to do is to simply not live in the property in the first place!! . Mould found and videoed everywhere in the property was never dealt with even after many repeated calls and emails to get it sorted out. They were simply just not interested to resolve it even if it became a health issue which it absolutely was. . Shocking WiFi connection issues were completely ignored which as university students in the current climate made things extremely difficult . One member of staff just laughed in our faces and patronised us when legitimate concerns and points of view were brought to her attention - totally unprofessional behaviour resembling that of a spoilt young school child All they had to do was communicate with the tenant make sure that any issues were amicably and fairly resolved and yet they failed at every opportunity. It’s simply astounding to me that companies like this think they can behave in this manner get away with it and survive just because they feel that they don’t have to bother as University students are a bunch of mugs who will just roll over and take it. Well believe me word does get around the camp fire pretty fast with existing customers never returning or recommending and potential new customers hearing such poor reports then thinking twice about renting through them and looking elsewhere - plenty more fish in the sea. May I suggest to you at Martin & Co that you all have a good long hard look at yourselves accept that you’re in the wrong change your ways and start acting in a professional way or you’ll all soon end up on JSA at this rate.

Jonybeam · 9 October 2022

★★★★★ 5/5

Trustpilot

Very agreeable experience

Very agreeable experience, given the current goings on it felt like friendly and efficient service from an agency I have previously had no interaction with definitely would recommend!Personal thanks to Maddie, for being so communicative regarding the process of my application. It was much appreciated!

Byron · 11 June 2020

★★★★★ 5/5

Google

Very satisfied. Great service from all the team at Martin & Co. Emily quickly identified a great property for me based on what I needed, Liam showed me around at the property, Ruby helped me secure the property and complete all the references. Job done. Happy customer!

Erwyn · 19 November 2024

★★★★★ 5/5

Google

Wonderful experience with Ruby and Liam going through the process, they both made it very smooth and couldn’t have been more helpful!

Kali · 20 September 2025

★★★★★ 5/5

Google

Would just like to say that Hannah has always been professional and efficient in all my dealing s with Martin & Co regarding the management of my rental property.

David · 5 July 2025

★★★★★ 5/5

Google

Very quick, kind and helpful service - Madeline helped me and my two friends sort out new place very quickly and efficiently - from queries regarding guarantor & referencing services to a full inventory of furniture! Thanks for your help & services!

Jocelyn · 18 February 2021

★★★★★ 4/5

Google

I have been very pleased with the service from Martin & Co, in particular from Hannah Maxfield who has dealt with my property in a professional manner. The Agents liaise with me and the tenants and I receive regular updates and reminders which I very much appreciate.

Sue · 9 November 2024

★★★★★ 5/5

Google

Nice service from Susan Robins and Liam Jefferies. Liam was very friendly and informative in my viewing. He was very professional and gave me all the information I needed about the flat.

Vanessa · 7 September 2022

★★★★★ 5/5

Google

Martin and Co .THE go to Agents for Landlords . Outstanding service from all members of the team, Hannah Maxfields thinking outside of the box, has saved us money on serveral occasions.highly recommended. The total one stop shop.

Paul · 15 March 2025

★★★★★ 5/5

Google

Great services! Very responsive, flexible and helpful, I recommend. Many thanks Liam!

Pauline · 26 March 2024

★★★★★ 5/5

Google

In my experience the staff at Martin & Co are helpful, efficient, friendly and have a good sense of humour too. Our main point of contact there - Ed Hankins - has helped us deal with all sorts of things while letting out our flat, and while writing this I realise I really trust him to do a good job. Highly recommended.

Frances · 11 February 2024