Trusted Agent profile · Falkirk
★★★★★
231 reviews across 1 platform
4 Bank Street, Falkirk, FK1 1NB
Part of Your Move Steve Hardaker, see every office.
YOUR MOVE's office in Falkirk, at 4 Bank Street, is rated 4.8 out of 5 across 231 reviews on 1 platform, including 231 Google reviews rated 4.8.
Every review we hold for the Falkirk office, from every platform, shown as written. First names only.
5/5
GoogleThank u so so much to Meg for an amazing job selling our house!! This is the second time we have used your move!! Meg is just amazing, she couldn't have been more helpful! Extremely professional and helped to calm our nerves!! Thank u so much again, Elaine Mcgarahan!!xx
5/5
GoogleI used your move to buy my first home. Could not recommend them enough! Lynn was incredibly helpful answering all my questions and I felt well informed at all times. The process was made as smooth as possible and everyone at your move was very friendly and helpful.
5/5
GoogleContacted Your Move for a valuation on property and Gordon visited me at home. All covid regulations followed and Gordon's knowledge and expertise shone through. He recommend I speak with Liam (The adviser for the Falkirk branch) and yet again the service was exceptional. Highly recommend Your Move for any home enquiries you may have.
Thank you kindly Jamie. It's always refreshing to hear positive feedback for the team here at Falkirk. We simply love what we do and that's help people. Marion & Team Falkirk.
5/5
GoogleVery competent and approachable service from the team at Your Move Falkirk for my house sale. I was particularly impressed that I could speak with any of the team members in the office and they were all up to speed with what was happening with the sale and could give prompt updates or offer good advice when asked. The team have done extremely well in delivering such good support during the COVID pandemic, would whole heartedly recommend to make the rigours of the house selling process so much more straightforward and bearable!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleSelling your home can be a very stressful time unless you find the right estate agent to fulfil all your requirements. For us, that was undoubtedly Your Move Falkirk. They took care of everything for us, kept us informed and did so with total professionalism. Can't thank then enough. Highly recommend them to anyone selling. If I could give them more than 5 stars I would.
5/5
GoogleI am a landlord with several properties, Emma and the team at the falkirk branch always get new tenants in the first week of promoting and advertising my property’s. Great personal service from theses guys is the reason they continue to gain my business
5/5
GoogleDespite Covid circumstances, we had a great experience with the YourMove Team, especially Laurie, who was very attentative, understanding and just made our move so quick and easy. Thank you so much!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleMarion and the team were a great help and always kept me updated with what was going on. Couldn’t recommend them enough. Very friendly and professional.PositiveQuality, Professionalism
5/5
GoogleMy husband and I had Gordon out to visit us with information about selling our property as this was first time we’d done this. We got excellent customer service & a great outcome which we are still incredibly shocked by! Gordon & his team were amazing & kept us up to date on every step of the way. They are also still helping us get a new property which will be suitable for our family. We are eternally greatfull! Thanks againPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe have just sold our house with Your Move in Falkirk and can not fault the service at all! We really did get a great team ! Gordon from the very beginning of putting our house up for sale has been on hand if we had any questions or worries. Always at the end of the phone to talk us through everything.Everything just went seemlessly from start to finish . The rest of the team, Margaret, Morven and Matthew again were brilliant! Always at the end of the phone and in contact constantly throughout all the viewings and offers. Would highly recommend using them !PositiveProfessionalism
5/5
GoogleWe used Your Move to sell our home recently. Swift and friendly service, couldn't have done more for you. It was a friendly chap, Gordon who did the initial valuation, his advise was spot on and the people in the office were friendly and knowledgeable whenever we needed some advice. Would recommend
Thank you very much. Marion & Team Falkirk
5/5
GoogleI would like to thank both Matthew and Morven with the help. Myself and partner have received going through the process in purchasing our first property. They have been there every step of the way. Very helpful and professional when answering queries. The support they have given is outstanding. Always there at the end of the phone or in emails. Would highly recommend them to get you through the process of buying a house. Thank you very much againPositiveProfessionalism
5/5
GoogleHighly reccomend your move to anyone . They took care of absolutely everything for me ,and gordon and all the girls were brilliant from start to finish . This was our second time of using them and if I ever sell a house again I wouldn't look anywhere else .
Aw fabulous!! Love that you have had two great experiences with us. We look forward to more... Many Thanks. Marion & Team Falkirk
5/5
GoogleA massive thank you to Liam Ross, he went over and above trying to sort out our mortgage. The communication from Liam & the staff at Falkirk was outstanding.
5/5
GoogleEveryone at Your Move Falkirk is really friendly. We were guided and given the best advice during every step of selling our house. Would highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI would thoroughly recommend Your Move Falkirk, who were fantastic in helping me secure my mortgage. Lynn is a first class mortgage advisor and was professional, supportive and always on hand to answer my plethora of questions.
1/5
GoogleAppalling service and non-existent communication with regards to letting my property on two separate occasions this year. Following many successful and non-eventful years working with the Linlithgow branch, upon its closure earlier this year, I was advised Falkirk would take-over the management of my rental property. I have found them to be unprofessional and very difficult to deal with. Emails are not replied to and 'phonecalls are frequently not returned, above all by the Lettings Manager, Gillian Law. As a client, it was left to me to be proactive and to keep on top of things, and doing so from overseas was frustrating and begged me to ask the question, why pay a fee for a non-existent service? I gave them the benefit of the doubt on more than one occasion but ended up wasting time and energy in the hope they would smarten up their act. On a technical point, I also required to correct their legal team with regards to interpretation of their own lease and the legislation that indicates the end of a tenancy - they would have had it end two days early, which was not the case and would have had me lose 2 days rent. Only upon indicating I would no longer proceed with their service did this trigger the Lettings Manager, Gillian, to contact me, after a complete disregard to previous emails and messages I'd left. Very disappointing. Since changing agents, I now pay half the fee, and have a much more professional and personal service. Don't be fooled by the reputation of this large and well-known agency - I would advise you to look around and avoid at all costs using the lettings team at Your Move Falkirk.
5/5
GoogleDealt with Laurie & Gillian at the Falkirk Branch, nothing was a bother and both were very helpful throughout 😊 …
5/5
GoogleGreat service from Gordon and the team, wouldn't hesitate to recommend. The professional photography arranged by your move ensured my property looked it's best and it sold in a matter of days. Very pleased!
5/5
GoogleBought a house to let. Meg Grant was so helpful and reassuring, providing expert advice and keeping us up to date with information. Gave us confidence in taking such a step. Thank you
5/5
GoogleHaving just sold my house, I must say that choosing Your Move to sell my house with, was definitely the best choice. They have made the process smooth, stress free and easy. Especially where I no longer live in the area, everything was done remotely. Your Move managed all of the paperwork, building the house brochure, taking photos, arranging and escorting the viewings, managing the offers. The solicitor they recommended has been first class. All the staff are friendly and most helpful where nothing is too much trouble. I can't fault their amazing service and am so grateful for them making the whole process really simple and stress free. We'll worth every penny spent. Just brilliant, thank you.
5/5
GoogleI have had a great experience with Your Move Falkirk so far. Laurie from the branch could not have been more helpful in guiding us on how to go about selling our first home and move onto buying our second. She has made the experience comfortable, easy and stress-free. Laurie always makes a point of saying at the end of a phone call "don't forget to contact me again if you have any other queries." Cannot thank her enough for helping us find a reliable, approachable mortgage advisor. I will be recommending Your Move Falkirk to friends in the area.
5/5
GoogleJust completed on a purchase and really pleased with the service received in particular Matthew. Always at hand to answer any questions. Thanks Matthew.PositiveProfessionalism
5/5
GoogleGordon and his team were excellent. Very helpful frendly and easy to deal with. Would recommend your move falkirk to anyone thinking of renting or buying. First Class Service. Thank YOU.
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