5/5
GoogleIsabelle was a really big help with our move, she was always willing to go the extra step to make sure we were happy and informedPositiveResponsiveness, Professionalism
Agent replied · 21 June 2024
Thank you for your review Morgan!
Trusted Agent profile · Exeter, Devon
Winkworth Exeter reviews
★★★★★
575 reviews across 2 platforms
10a Southernhay West, Exeter, Devon, EX1 1JG
Part of Winkworth, see every office.
Winkworth's office in Exeter, Devon, at 10a Southernhay West, is rated 4.7 out of 5 across 575 reviews on two platforms, including 571 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
Awards
The Trusted Agent 2026 results for Winkworth, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Exeter office, from every platform, shown as written. First names only.
Google5/5
GoogleIsabelle was fantastic to work with. She offered great customer service and the whole process was very easy
Agent replied · 30 September 2023
It has been a pleasure!
1/5
GoogleThe WORST agency in the world. We (I and 3 other people) have been tenants of a house over a year and it has been a nightmare. We have had so many problems in our house and the agency did nothing to sort them out (leaks, no hitting, moist...). And to add up to that, they literally stole us on the deposit, making us pay 5 times the price of items (we checked on IKEA) for their replacement/cleaning. Will NEVER go with that agency again!
Agent replied
Dear Heloise, I am sorry to learn of your review. You rented a modern student apartment and so I am surprised by your comments 'leaks, no hitting, moist'? With regard to the deposit, at the start of the tenancy we had an independent inventory and schedule of condition prepared, which you agreed with. The deposit was then lodged in a government approved custodial deposit scheme. At the end of the tenancy an independent check out was performed and the differences to the condition at move in versus the move out were put to you for your approval / discussion. You agreed to the deposit deductions!? Had you not been in agreement, you had the option of either a) disagreeing with us and discussing a mutually agreeable position or b) using the free independent arbitration that comes with the deposit protection scheme. You chose to agree to the proposed deductions via the deposit scheme and your deposit less the damage you caused was returned directly to you from the deposit scheme. We would have loved the opportunity of discussing your grievances with you at the time of your tenancy and to have worked to resolve them when we had the ability to do so.
5/5
GoogleI have recently had a good experience while renting a property from Winkworth. Jasmine was always helpful and made the process nice and straightforward. They responded well to emails and phone calls and always kept me up to date with what was going on. I would recommend them.
5/5
GoogleGreat customer service, very nice to talk to. Solving problems promptly. We like the home we just moved in, has been enjoying and exploring the surrounding boutique shops. The moving is a bit stressful, but now everyday is like a holiday! Thank you Isabelle, Jasmine and Miles for their support and always be so patient with us.
5/5
GoogleWe had a great experience dealing with Emily in the office and via phone helping through the letting process, I really recommend!!!
5/5
GoogleIve been a landlord for many years, and until now had avoided estate agents like the plague. A friend strongly recommended them so I trusted winkworths with reletting one of my houses, instead of arranging it myself as I did before. The total lack of stress and hassle has more than won me over. Now I look after the main parts of each let but dont worry about any trouble with rent money as that is dealt with by the office. I definitly wont go back to doing it all myself!
Agent replied
Thank you very much for your kind feedback.
5/5
GoogleI have used Winkworth for the sale of my own property and the rental of my investment property. I can’t thank both the Sales and Lettings team enough for all of their continuous hard work. They certainly take away a lot of the hassle and stress which can often come with trying to sell your home - same goes with letting out your property, these guys know their stuff and I can leave it in their capable hands with no worries. 5 star service without a doubt.
Agent replied
Thanks so much for your kind review Mr Waterson, you have been a pleasure to help and we look forward to continuing to work with you and manage your rental property.
5/5
GoogleI have used Winkworth both for letting and selling property and have been very satisfied with their expertise and dedication in both roles. They found extremely suitable tenants and managed the property to my complete satisfaction When the time came for me to sell up and move to be nearer to my family I was most impressed by the Brochure which they produced and the efficiency with which they managed the viewings. Through no fault of theirs the original sale fell through but on re-marketing the property they found new buyers almost immediately and I have now exchanged contracts on the new sale which makes me extremely happy.
Agent replied
Dear Mr Tribe, It has been lovely to work with you both during the time we let out your cottage and lately having sold your family home. Thank you for choosing Winkworth
5/5
GoogleI highly recommend Winkworth to anyone looking for a property as they are a reliable, honest and extremely helpful estate agents. My partner and I have been renting with Winkworth for over a year now and we are so happy with the service we have received. We feel valued, well looked after and know that if we ever have any problems, they will be happy to help. All the staff are so helpful Mica and Natalie in particular have been brilliant. Thank you so much.
Agent replied
Dear Stephanie, thank you ever so much for your lovely review. It is very rewarding to get such positive feedback. Thanks again!
5/5
GoogleWinkworth were a breath of fresh air in the renting process for our little flat. After being left feeling out of pocket after many years of renting, and dealing with many different estate agents, Winkworth handled the process in a courteous and professional manner. I noted that the fees are slightly on the high side, but at least you get what you pay for with this Estate Agent. I would not leave a 5 star review lightly, however I think that Natalie did such a great job in managing the flat, and dealing with any issues and return of our deposit, I would highly recommend the lettings team. Thanks Winkworth.
Agent replied
Dear Sarah, Thank you for your kind words - much appreciated.
5/5
GoogleMy girlfriend and I have just started our tenancy through Winkworth having just moved into the area. We've found them very professional and helpful in their approach throughout the whole process of moving. Communicating with our main contact Isabelle has been effortless, always having readily received a reply! They've been quick, effective, and highly approachable whenever we've come to visit their office. Highly recommended!
5/5
GoogleEmily was professional and really helpful. In searching for our house we dealt with a few estate agents but none came close to Winkworth in terms of customer service. Nothing was a problem, never pushy and really easy to deal with. Would highly recommend and use again in the futurePositiveResponsiveness, Professionalism
5/5
GoogleWinkworth are fantastic; Particularly amazing in the Exeter team are Mica and Issie who had to deal with a lot of unexpected issues before our move in date, which no one was to blame for. They’re amazing to reply, efficient friendly and human, perfect customer service - to the point that they went (outside of work hours) so an engineer could fix something and we could move in. How many other estate agents would they do something like this? The answer is not many. Both the ladies are of implicit value to the company, if they were to switch letting agents professionally, I would move with them were my tenancy up. I can not stress how amazing the team is, truly next level aftercare. As a manager in sales/service myself I’d hire both in a heartbeat. I genuinely believe they empower any companies key attributes. Gratefully, Jake Sparks Ps I really hope someone in the company forwards this, preferably with a bottle of wine.
Agent replied
Thank you so much for your kind words Jake. We are so pleased to hear you are delighted with our service and of course, if we can be of any further help, you know how to reach us. We wish you all the best in your new home.
5/5
GoogleI viewed a property to rent with Emily. She was friendly, and knowledgeable. Communication has been very good.
5/5
GoogleMatthew Ewings looked after us incredibly well during a long, and sometimes difficult, property purchase in North Devon. Always calm, professional and personable he made the buying process very much easier. We always knew exactly what was going on - 5 star service, thank you Matthew!
5/5
GoogleGreat experience with this estate agent. The team was very helpful, professional, and quick to respond. I would definitely recommend them.
5/5
GoogleWinkworth helped me to sell my first home and they were so efficient and helped the sale go through smoothly. Many thanks to Bryony for keeping me up to date throughout.
Agent replied
It was a pleasure. Thank you Siobhan and good luck with your next step.
2/5
GoogleWinkworth overvalues homes to try to secure instructions - and then those properties languish on the property market because they're priced too high. Winkworth recently listed a 2 bedroom property in Exeter as a "three bedroom" - and priced it accordingly - by classifying the front room as a bedroom. No one is tricked by this and it's extremely off-putting.
Agent replied
Afternoon Marsha. I am very sorry to hear that this is your opinion as at Winkworth we value ourselves on our integrity and market knowledge and the service we provide our clients. There is no record of us having any communication with you on our systems here- however we would love to discuss this in more detail on 01392 271177.
5/5
GoogleWe put our property on the market through Winkworth and have only good things to say about our experience. Emily is great and very knowledgeable about the Exeter market. The communication was always clear and timely. We highly recommend Emily and the wider Winkworth team!
1/5
GoogleAbsolutely disgusting service despite charging extortionate prices. Boiler broke down in the height of winter and took 3 weeks to repair. Took most of our deposit despite leaving it in a better condition than we found it. Fungal infection rotting away at the floor boards. Stripped out kitchen doors and did not replace within our tenancy. Tried to charge us for damages that did not occur during our tenancy. Slow and frustrating replies to serious matters. To top it all off they were disrespectful and condescending over the phone. Awful experience
1/5
GoogleIncredibly disappointing experience when using Winkworth to let a student property, we were left for over a week in sub zero temperatures in January with no boiler and had much of our deposit taken despite leaving the house in a much better state than when we found it. To make things worse we were often treated with disrespect and made to feel like children, presumably because we were students, which was completely uncalled for given how patient we were waiting for the boiler. Would not use again.
5/5
GoogleIt's gotta be said - you would be hard pressed to find 2 agents more committed to ensuring a first time letting gets sorted. Despite some completely unpredictable obstacles, Mica and Isabelle provided what can only be described as outstanding service, from the initial property walk around & estimates, hour long phone calls to unhelpful utility companies, *literally* running to meet an engineer, and everything in between. Not a fault to levy against them. Would recommend for sure.
Agent replied
Tim, it has been a pleasure, no trouble at all. Always here if and when you need us.
5/5
GoogleEmily supported us with the sale of our house in Exeter and was excellent throughout the process - very professional, personable and made us feel very supportive. We would wholeheartedly recommend Winkworths - we've had experience as landlords and as sellers and had a great experience throughout.PositiveResponsiveness, Professionalism
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Winkworth Exeter
How many reviews does Winkworth Exeter have?
Winkworth's Exeter office has 575 reviews across two platforms: 571 on Google, 4 on Yell.
What is Winkworth Exeter's rating?
Winkworth Exeter is rated 4.7 out of 5 across all 575 reviews, and 4.7 out of 5 on Google from 571 reviews.
Has Winkworth won any awards?
Yes. In The Trusted Agent 2026 awards: Winkworth, Exeter won Trusted Agent.
Where is Winkworth's Exeter office?
Winkworth Exeter, 10a Southernhay West, Exeter, Devon, EX1 1JG.
