Winkworth Exeter reviews

★★★★★ 1/5

Google

We were really unhappy with this service. The house was passed over to us in a terrible state, despite having been told it would be professionally cleaned prior to us moving in (this was definitely not the case!) The hobs were deemed to be unsafe by an electrician and had to be switched off for a week, which made cooking very difficult. We were initially charged 100s of pounds of our deposit after moving out due to the house apparently being unclean, even though a) we had paid to have it professionally cleaned (super expensive!!), as per Winkworth's insistence and b) we left the house in a far better state than we found out. Very unhappy with the service, would particularly recommend students steer clear.

Daisy · 30 September 2021

★★★★★ 5/5

Google

While the flat we viewed wasn’t suitable, the agent Emily who showed us the property was fab!

Emma · 22 May 2026

★★★★★ 1/5

Google

We were really unhappy with this service. The house was passed over to us in a terrible state, despite having been told it would be professionally cleaned prior to us moving in (this was definitely not the case!) The hobs were deemed to be unsafe by an electrician and had to be switched off for a week, which made cooking very difficult. We were initially charged 100s of pounds of our deposit after moving out due to the house apparently being unclean, even though a) we had paid to have it professionally cleaned (super expensive!!), as per Winkworth's insistence and b) we left the house in a far better state than we found out. Very unhappy with the service, would particularly recommend students steer clear.NegativeQuality

DMF · 25 August 2021

★★★★★ 2/5

Google

I have rented through Winkworth Exeter for the past 4 years. The Positives - Boiler and washing machine were replaced within a reasonable …

Will · 22 March 2026

★★★★★ 4/5

Google

I have just used the letting department and Jasmine and Isabelle were charming, efficient and have found what I hope will be excellent tenants. I would strongly recommend the lettings department.PositiveResponsiveness, Professionalism

K · 22 June 2021

★★★★★ 1/5

Google

We were really unhappy with this service. The house was passed over to us in a terrible state, despite having been told it would be professionally cleaned prior to us moving in (this was definitely not the case!) The hobs were deemed to be unsafe by an electrician and had to be switched off for a week, which made cooking very difficult. We were initially charged 100s of pounds of our deposit after moving out due to the house apparently being unclean, even though a) we had paid to have it professionally cleaned (super expensive!!), as per Winkworth's insistence and b) we left the house in a far better state than we found out. Very unhappy with the service, would particularly recommend students steer clear.

Daisy · 22 June 2021

★★★★★ 1/5

Google

It was five years ago but posting this will give me a bit of justice. I know this review will stand out as very low among the 5 star ones. When I arrived at the flat I rented from Winkworth the boiler didn't work not to mention the flat was very dirty. I went back to the Winkworth office to inform them how the flat was and they answered it wasn't their responsibility because they don’t manage the flat. Fair enough, but I had been told by the agent that the flat was checked and all worked fine prior to me moving in and there was no problem with the boiler. I enquired if there was another flat I could rent but I was informed there was none. I quickly checked the Winkworth website and saw a flat which actually was available. I just came from a foreign country and had no place to go other than hotel so I really cared to rent ASAP especially that I had been in contact with Winkworth a long time before I arrived in UK. The agent informed me that I wasn’t able to rent the flat I showed them as available because it would need more referencing as it was more expensive. I got panicky because I knew how long referencing for the previous flat was. Also I thought my references from three people were surely enough to rent another flat from the same source. So I asked if I could speak with manager but because it was Saturday the agent replied that the manager wasn’t available. She recommended I rent a room at a hotel. On Monday the manager made a decision that as a gesture of good will they will rent the apartment I asked for. I almost begged them on Saturday as I didn’t have money for another referencing process, I couldn’t wait two more weeks for it to be completed and I needed flat badly because I was due to start working in NHS and I couldn’t afford staying at the hotel for another week or longer until new documentation has been completed. Not to mention that being a foreigner I was already very anxious and felt insecure in a place I didn’t know. And I was convinced that Winkworth should make the flat ready for me to move which they failed to do in the first instance. The Winkworth agents weren’t supportive of me and seeing that I struggled with all the rules and regulations they kept throwing at me their terminology and the “computer says no” attitude”. A basic humane attitude could solve this already very stressful situation. The ending with Winkworth wasn’t much better then the start. When it was coming to the end of my six months’ rental contract the Winkwoth Exeter started doing viewings with clients without my knowledge. The flat was rented to another client who viewed the flat at my absence without my consent. When I asked how that was possible the agent said that I was sent a text message. The message was never sent to me. Had it been sent I would have replied. At the end I was held responsible for a stain on the carpet and 50 pounds from my deposit was taken without any check by an appropriate body for which I asked and was entitled to. A very sad experience which seriously overshadowed my beginnings of living in a new place, new city, new country. Luckily this first bad impression changed over the course of my living here when Exeter became my home and I experienced a better treatment by dedicated professionals. But it cost me much anxiety which was really difficult to shake off for a long period of time. People should be really careful how they deal with people even if this is a business relation only.NegativeProfessionalism

Pat · 22 June 2021

★★★★★ 5/5

Google

Really lovely people, from the receptionist to Isabelle, the student letting agent. Unfortunately my first property with them fell through even after holding deposits were paid (due to the landlord not the agents) and was immediately paid back the holding deposit. Isabelle then helped me find a similar (quite frankly even better property) straight away and helped ease my stress. Even when everything goes wrong due to another party, they were there to help fix it and do the best they could do to help me with the next steps! Glad to be renting from such a lovely agency. All the best, HarryPositiveQuality, Professionalism

Harry · 22 June 2021

★★★★★ 5/5

Google

Mica and her team are brilliant and professional. They are quick to respond the emails and efficient in sorting out any problems. Would love to rent the property with Winkworth Exeter again in the future!

Fern · 9 October 2020

★★★★★ 5/5

Google

We have been very impressed with Winkworth and the team. Sammi has been fab and keeps us updated regularly. I would strongly recommend if you are thinking of letting your property in Exeter. Chris and Charlotte

Christopher · 14 March 2024

★★★★★ 5/5

Google

We called into Winkworth Exeter to ask for a valuation to put our property on the market. From the first moment meeting Emily Hall we felt she was a breath of fresh air; efficient and professional, an accomplished estate agent and would be the right person to sell our property for us. Throughout the sale process she provided an excellent service, she was available and engaged and supported us with her expertise. Unfortunately our first sale fell through but Emily speedily got our house back on the market and found another buyer within a week. We cannot recommend her highly enough, she is personable, friendly and professional with an excellent sense of humour. We felt she really cared about us as clients and wanted the best for us. If you ask Emily to sell your property you will receive an outstanding service and we have no hesitation in recommending her and Winkworth Exeter.

Joe · 22 May 2024

★★★★★ 5/5

Google

Jasmine has been helping us whilst we started our new tenancy. A Star service and very responsive to our emails and queries. Couldn't be happier with the service we have been provided so far.

Stamatina · 27 November 2020

★★★★★ 5/5

Google

The team at WinkWorth were an absolute delight to work with. I communicated closely with Emily who is an absolute star. …

Esther · 22 March 2026

★★★★★ 5/5

Google

Best Agent to deal with in Exeter. They are super professional especially Isabelle she was super helpful and easy to reach. definitely I will recommend this agent to others.PositiveResponsiveness, Quality, Professionalism, Value

Solaiman · 12 January 2021

★★★★★ 5/5

Google

Sammi and the team were exceptionally helpful and made the whole process of renting a property in Exeter as smooth as possible. Always helpful over the phone or email. Would HIGHLY recommend.

Beanie · 22 April 2024

★★★★★ 5/5

Google

We're currently renting a property with Winkworth and have dealt with Mica. She's been super helpful, beyond friendly and brilliantly supportive - we couldn't have asked for better customer service. Thanks for all your help!

Adam · 10 December 2019

★★★★★ 1/5

Google

We were really unhappy with this service. The house was passed over to us in a terrible state, despite having been told it would be professionally cleaned prior to us moving in (this was definitely not the case!) The hobs were deemed to be unsafe by an electrician and had to be switched off for a week, which made cooking very difficult. We were initially charged 100s of pounds of our deposit after moving out due to the house apparently being unclean, even though a) we had paid to have it professionally cleaned (super expensive!!), as per Winkworth's insistence and b) we left the house in a far better state than we found out. Very unhappy with the service, would particularly recommend students steer clear.

DayZ · 10 November 2020

★★★★★ 5/5

Google

Jasmine helped us from start to finish moving in to our new rented property. We were kept up to date throughout the whole process. Thank you Jasmine!PositiveResponsiveness, Professionalism

Jon · 22 June 2021

★★★★★ 5/5

Google

We have had the most efficient and friendly service from Winkworth Exeter and highly recommend both the lettings and sales teams of this office having had experience of both for the management and sale of our property. A most knowledgeable and professional team who worked hard to ensure everything ran smoothly for us, I cannot praise more highly the lovely Mica who supported us so well and always went the extra mile to assist us. Thank you also to Chris for expertly guiding us through the sale process. Winkworth; A brilliant friendly team providing excellent customer service.

Susan · 9 June 2020

★★★★★ 5/5

Google

We rented a house recently through Winkworth. Emily Trump was very helpful during the process and was accessible for all the questions we had along the way.

Kartikeya · 14 June 2024

★★★★★ 5/5

Google

Rented through Winkworth for my final year of university. Isabelle was always easily contactable and made the entire renting process completely stress free. Would highly recommend

Callum · 12 October 2021

★★★★★ 5/5

Google

I have the privilege of working with Winkworth since August 2015 as I own a student flat in one of the purpose built buildings that they manage in Exeter. They are an outstanding agency to work with and have a delightful and welcoming team one can rely on. From finding a prospective tenant to preparing the contract, from handing out to the new tenant a full booklet with every possible information to carrying regular inspections to the rented flats, I couldn’t rely more on this fabulous team of impeccable and highly professional individuals or feel more relaxed about my business. P.S. I gave 5 stars for there is no option of giving 6!!!

Helena · 16 May 2020

★★★★★ 5/5

Google

I chose to let out my property through Winkworth last year and they have been unfalteringly brilliant. This is my first time being a landlord, but the team at Winkworth have made every step of the process as simple and stress-free as possible. If ever I have a question or query, I know I will get a response quickly, and know that my flat is in very safe hands. Mica in particular is brilliant at reassuring me if ever I have any concerns or questions regarding policies or general flat maintenance. It's great to have one less thing to worry about and I could not recommend them enough.

Suzie · 24 April 2020

★★★★★ 5/5

Google

Very impressed by the team at Winkworth, who worked very hard to find me a property to rent in Exeter. All of my queries have been responded to efficiently, and everyone I’ve had dealings with has been very friendly. A particular thanks must go to Jasmine, who kept me up to date with properties that matched my criteria as they became available, and had all the answers to my questions when taking me round properties. I also viewed a property with Mica, who was also friendly and informative. Can’t recommend Winkworth highly enough - thank you!

Matthew · 25 March 2020