Trusted Agent profile · Exeter
★★★★★
1,011 reviews across 3 platforms
10 Southernhay West Exeter, EX1 1JG
Smart Estate Agent's office in Exeter, at 10 Southernhay West Exeter, is rated 4.7 out of 5 across 1,011 reviews on three platforms, including 417 Google reviews rated 4.5. It won Trusted Agent in The Trusted Agent 2026 awards.
417
Reviews on Google
This office
40
Reviews on Facebook
Business-wide
554
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Smart Estate Agent hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Exeter.
The Trusted Agent 2026 results for Smart Estate Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Exeter office, from every platform, shown as written. First names only.
5/5
TrustpilotLooking for a house can be quite…
Looking for a house can be quite stressful, but Megan made the experience of viewing the home easy, and stress-free. The professionalism with which she answered questions and the degree of detail that was provided was extremely helpful. Her customer service skills provided a really good experience with these estate agents and I would highly recommend them.
5/5
TrustpilotAnother great experience with smart…
Another great experience with smart lettings.. within less than a week of being told our tenants were moving out ( a sad split), Josh was on the phone with news of potential new tenants…no fuss, just sound common sense and a full knowledge of both of them and us.. thank you for the no stress, problem solving attitude!
5/5
GoogleAmazing Job, very helpful with any queries or requests we had prior to the move. Very quick to respond to any emails or questions we had. Emily has been brilliant in assisting us through the process and creating a very smooth experience. Can’t recommend them enough.
5/5
TrustpilotExcellence.
Amazing Job, very helpful with any queries or requests we had prior to the move. Very quick to respond to any emails or questions we had. Emily has been brilliant in assisting us through the process and creating a very smooth experience. Can’t recommend them enough.
5/5
TrustpilotI have had a few issues since moving…
I have had a few issues since moving into my flat, especially concerning a utility bill. Nina and the team have been extremely supportive with this - my emails are always responded to promptly and they have been extremely proactive in helping me to resolve the issue.Nina is always friendly, polite and helpful, which I very much appreciate.
5/5
TrustpilotA Great Experience with Amelia
Amelia has been of a great help since day one.The viewing went so smoothly and she explained everything I need to know about the room that I am looking to rent.She, also, kindly answered all of my questions and I felt guided throughout the entire process.
5/5
GoogleWe have always had a 5 star experience with Smart Estate Agents! We have used Lisa and her team for the sale of 2 properties and she does an exceptional job everytime, keeping us in the loop as we progress. Couldn't recommend highly enough! Thanks Lisa!
5/5
TrustpilotWe have been really impressed with the…
We have been really impressed with the service we have received from Nina. She has always been incredibly kind, informative and proactive whenever we have had a question or a problem. It has meant that we haven’t been anxious or worried about reporting problems in the property and has made for a very enjoyable experience! Thank you Nina
5/5
TrustpilotSmart Estate Agency is highly…
Smart Estate Agency is highly recommendable. I had a viewing at St.Loyes with Chloe. It was a wonderful experience as this was the first time I interacted with an agent. She was very nice and friendly. The house was also affordable with good amenities.
5/5
GoogleGreat lettings agent - professional, quick at responding and heeding to queries, even in emergencies, and very reliable and friendly. It's a pleasure to work with them!
5/5
TrustpilotJosh was really helpful for me to…
Josh was really helpful for me to getting a house. It was really a magnificent proffesional approach and 100% satisfying. Even on some doutful stages he was really helpful to give a good picture and clarity. And the room they give me is wonderful and excellent location aswell. I really would recommend smart.
5/5
TrustpilotExcellent Customer Service
I contacted Jack about a property I'd seen on Rightmove, unfortunately he had already filed his veiwing slots but said he would call me back if a slot became available. I was absolutely delighted to receive a call to say that he had received a cancellation and that I could now view the property! Thank you Jack, great service!
5/5
GoogleAmelia was super friendly and professional. Able to answer all of my questions and made the whole process really easy! A shout out to Chloe and Emily for being able to sort out my frantic phone calls and fix any problems too! Thanks guys.
5/5
GoogleWe have just sold our property with Smart after a tricky start. Amelia has been very responsive and got things moving again very quickly. The whole experience has been smooth and stress free, would definitely use Smart again and a big thank you to Amelia
5/5
GoogleGreat experience of the sales team. We bought a house from them in Exeter and they could not have been more wonderful. Answered every email the same day, went out of their way to help us complete within a really tight timeframe (despite some tricky moments)! Would highly recommend Lisa and the team.PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotJosh Peto was very helpful in finding…
Josh Peto was very helpful in finding us the best place that met all our requirements. He’s been very prompt in replying to all our queries and providing all the information that we need to carry forward our documentation. We thank josh for all his services and wish him great success in his career.
5/5
TrustpilotFirst class service from Jack Ottaway
First class service from Jack Ottaway when I went to view a property - punctual, professional, friendly and knowledgable. Deserves six stars as he found my driving licence that I’d left at the property and looked after it for me until I was able to collect it! Thanks Jack for your excellent customer service.
5/5
TrustpilotI have used Smart Estate Agents to manage my rental properties…
I have used Smart Estate Agents to manage my rental properties for some time and I highly recommend them In particular, Emily Barlow and her team give excellent service. They are always friendly, efficient and you can trust them to deal with any issues in a timely manner. It's great to have agents that you can trust.
5/5
GoogleFantastic service from all at Smart, but especially Jack who dealt with me. After renting from a few places, Smart definitely the best I’ve used in Exeter, if every estate agent had a Jack, the world would be a better place, an honest lad.
5/5
GoogleI would not hesitate to recommend Smart Estate agent. They offer a flawless service and swiftly sold one of my properties with no stress or issues. The team especially Doug are fantastic and I hope to buy or sell through them again in future.
5/5
Trustpilot10/10
Adam is a great managing agent, always contactable and friendly to speak to. He doesn't delay instructing tasks. I would highly recommend this managing agent.
5/5
GoogleWe had a fantastic experience with Ellen at Smart, very professional, really helpful with any questions we had and we’ve found communication easy and swift.
5/5
TrustpilotAmazing Service
Myself and my partner purchased our first home through Smart and we cannot recommend them enough! Lisa Williams was the agent dealing with the sale of the property and was always so helpful with any queries we had and went above and beyond with the service provided. Nothing was ever an issue and she done everything possible in order to speed up the process. Thank you so much again.
5/5
TrustpilotJack was an amazing help
Jack was an amazing help, gave me all the information I needed and was so friendly, he then got all of the paperwork sorted really fast and got back to us in amazing time, having his help made what is usually a stressful time a really easy process, if I could give him 6 stars I would.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Smart Estate Agent, EX1 won Trusted Agent.
Tell us what you need and we'll put you in touch. Smart Estate Agent hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Exeter.
