5/5
GoogleExcellent estate agent. Excellent communication. Attention to detail. Great photos. Would highly recommend.
Trusted Agent profile · Exeter
Smart Estate Agent Exeter reviews
★★★★★
1,071 reviews across 3 platforms
10 Southernhay West Exeter, EX1 1JG
Smart Estate Agent's office in Exeter, at 10 Southernhay West Exeter, is rated 4.7 out of 5 across 1,071 reviews on three platforms, including 477 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards.
477
Reviews on Google
This office
40
Reviews on Facebook
Business-wide
554
Reviews on Trustpilot
Business-wide
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Awards
The Trusted Agent 2026 results for Smart Estate Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Smart Estate Agent Exeter won ESTAS awards in one year, most recently 2025.
ESTAS winner in one year: 2025.
ESTAS awards by year, 2025
2025 1 Best in Postcode ESTAS 2025 winners
- Best in PostcodeESTAS Best in Postcode 2025: EX1, Lettings (Landlords & Tenants)
Source: ESTAS winners lists, as published, linked by year.
Reviews
Every review we hold for the Exeter office, from every platform, shown as written. First names only.
Google5/5
TrustpilotFirst class service in every way!
I could not recommend Smart too highly! Throughout the sale of my property they were always helpful and very reliable. I felt informed by them and if I needed information they were amazingly efficient at finding out and feeding back.. Excellent value for money! Well done Smart!
5/5
TrustpilotMoved into a new place
Moved into a new place. I was assisted by Amelia. She was very kind and helpful throughout the entire process.
1/5
GoogleReceived unwanted junk mail from Tom at Smart Estate Agents.
5/5
GoogleI loved the professional assistance I received on viewing the property. All the information was disclosed regarding the property.
5/5
GoogleI have been using Smart Estate Agents as a landlord for a year now. I honestly couldn't recommend them enough. Not only are they all really friendly and helpful but also diligent in filling my rooms. I've never thought to ever go anywhere else. Great company!
5/5
GoogleThe Smart Estate Agent team are amazing! Highly recommended for anyone looking for conscientious and knowledgeable experts! Wouldn’t use anyone else
5/5
GoogleFran showed us around a number of properties and was very helpful. She was well informed, polite and personable. Thank you!
5/5
GoogleExcellent friendly service from Sammy Jones. Always gets back to you and keeps you informed. Helpful and reliable. Thoroughly recommended👍 …
5/5
GoogleWe viewed a property with Sammy who was lovely. She was informative, efficient, professional and friendly. Would definitely recommend thier services.
5/5
Googleonly had one dealing with this firm. first impressions are looking good. i would recommend
5/5
TrustpilotWe had a very good customer service…
We had a very good customer service experience with Amelia Bess.Very quickly she replied to our emails and sorted everything for us.
5/5
Trustpilot5 star service start to finish
We recently sold our property with Smart Estate Agents and we couldn't recommend them highly enough. They kept us updated throughout the whole process giving plenty of notice on viewings and appointment. From start to finish a 5 star service.
5/5
TrustpilotGreat service
I’ve sold twice through Smart. Both times they have been great. Heba and Lisa are very professional and will do anything to help! Id highly recommend and will be using them again in the future I’m sure!
5/5
GoogleReally friendly and helpful team. As a tenant, I like the way they manage everything online.
5/5
TrustpilotFound Charlie from Smart super helpful…
Found Charlie from Smart super helpful and efficient. The whole process from viewing to move in, was under 2 weeks and any queries or questions were answered professionally and speedily. Would highly recommend.
5/5
TrustpilotGreat agency, great people.
Rented with SMART for 18 month, they communicate really well, fix any issues rapidly. Great estate agency and great people, would definitely recommend.
5/5
GoogleEfficient service ! Friendly and smart approach by Jack, keeping it professional whilst being down to earth! Very welcoming chap
1/5
TrustpilotWaiting for someone to call me back.
I have been waiting for 4 days for someone to contact me back in relation to letting my appartment at the Exeter branch with no luck at all. Called them up to 4 more times and haven't got an answer yet.
5/5
TrustpilotDidn't feel like the viewing was rushed…
Didn't feel like the viewing was rushed and the agent had obviously done some research into the property
5/5
TrustpilotI used Smart to purchase my property …
I used Smart to purchase my property and they now manage it for me. They are a great team, very professional and a pleasure to deal with. I would definitely recommend them to anybody in the area who needs an Estate Agent or Lettings Agent.
5/5
TrustpilotEmily and Megan have both been…
Emily and Megan have both been professional, proactive and helpful during the viewing and applying stage of renting through Smart. Thank you both for making the process efficient and easy!
5/5
GoogleExcellent agent with very helpful staff. Highly recommended.
1/5
TrustpilotWithout introduction or information on…
Without introduction or information on their merger with my current estate agent have decided to contact my tenants and organize to collect rent and inspections without my knowledge or approval.Contacting the property owner first in any situation is advised.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Smart Estate Agent Exeter
Has Smart Estate Agent won any awards?
Yes. Smart Estate Agent won Trusted Agent in The Trusted Agent 2026 awards. It also won Best in Postcode (EX1) at the ESTAS 2025 awards.
