Trusted Agent profile · Exeter
★★★★★
1,071 reviews across 3 platforms
10 Southernhay West Exeter, EX1 1JG
Smart Estate Agent's office in Exeter, at 10 Southernhay West Exeter, is rated 4.7 out of 5 across 1,071 reviews on three platforms, including 477 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards.
477
Reviews on Google
This office
40
Reviews on Facebook
Business-wide
554
Reviews on Trustpilot
Business-wide
Every review we hold for the Exeter office, from every platform, shown as written. First names only.
5/5
TrustpilotSmart Estate Agents have been really…
Smart Estate Agents have been really helpful during our tenancy. From viewing the house to moving in and any minor issues we have, Smart have acted quickly and professionally. Nina in particular has been really helpful
5/5
GoogleA first class estate agent, with pioneering ideas and personable staff, equating to an industry leading experience. My family and I would highly recommend!
5/5
TrustpilotExcellent communication
We recently sold a property with Smart and were very pleased with their service. Lisa's communication throughout was excellent throughout the viewing process and continued after completion when determining the status of the chain. Thank you for making a stressful task much easier!
1/5
GoogleDon’t try to rent property from them They inform friends first and there is no waiting list unless you know someone inside their agency Lack of communication and professionalism Avoid at all costsNegativeResponsiveness, Professionalism
5/5
TrustpilotRental Agreement and Increase
Dealt with a very informative and proactive Emily Barlow. Fully signed Tennant Agreement and an increase in the properties Monthly Rental income.Thank you
5/5
GoogleWe had previously used another agent and weren't particularly satisfied with the service and attitude of the staff. We have found Smart professional, friendly and have been successful in selling my property quickly. Their photos and write up of the property were great and made it stand out.
5/5
GoogleTeam are equally super professional as they are friendly and approachable, never too much hassle on anything we've done with them. Highly recommend.
5/5
GoogleI had a viewing with Sammie and it was so good! Very professional, but also very happy and bubbly! Breath of fresh air
5/5
GoogleSmart often provide a friendly and approachable service. Both Nina and Emily always do their best to resolve issues most efficiently. Highly recommend.
5/5
TrustpilotVery helpful and friendly staff who…
Very helpful and friendly staff who gave us time to view the property and gave us loads of useful info and helped us with any questions we had. Prompt arrival also! :)
5/5
TrustpilotAlways quick to respond to issues and…
Nina savage is Always quick to respond to issues and gets them sorted out as soon as possible I feel me and Tommy are very lucky to have her managing our tenancy!
5/5
GoogleI’ve tried a few estate agency's looking for a place for me and the Mrs and I’d highly recommend Smart estate agents. Very professional and helpful staff! Wont be going anywhere else!PositiveQuality, Professionalism
5/5
GoogleVery quick to book the viewing. Quick to answer my phone calls with very friendly and polite staff.
5/5
GoogleThe place we were shown suited our taste, Carly who showed us around was lovely, knowledgeable and professional
5/5
TrustpilotHelpful Jack
Did a viewing with Jack - he was there on time understood aspects of the property we were viewing and also explained next steps -So happy with this friendly and responsive service .
5/5
GoogleAlways provide with best customer service and properties with good quality in affordable prices.
5/5
Google- Quick replies to queries. Overall, the experience was fantastic. I will recommend them anytime!
5/5
TrustpilotChoosing the right tenants for the…
Choosing the right tenants for the property is very important and Smart appears to have done this so well.Pleasant to deal with and thorough.
5/5
GoogleDone some viewings with Lisa and felt like there wasnt a question I asked she didn't know the answer to great experience
5/5
GoogleExcellent service and advice from Lisa and Amelia at Smart who really go the extra mile for you. Would recommend to anyone
5/5
FacebookI've used Smart for many years and always found them to be reliable, efficient, friendly and have a good knowledge of the Exeter property scene. I'd recommend them to anyone who's looking to let their property. (Always good for a cup of coffee in the city centre too!)
5/5
TrustpilotFabulous!
Both Natasha and Josh have been absolutely great! They are competent and caring agents and have fixed our recent maintenance issue professionally and promptly. Fantastic service, I am very pleased to be renting with Smart!
5/5
TrustpilotGreat Service
Came on time to show us around the property. Smart, professional, well informed and open. All of my questions and queries were answered fully. Helped me feel confident and assured while viewing the property.
5/5
Trustpiloteasy fast sale
When I met Lisa she was very natural and honest and I felt confident leaving my house sale with Smart.The dash board made it easy to see what was going on and there was no pressure on me to do anything.I would definitely use them again.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Smart Estate Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Smart Estate Agent Exeter won ESTAS awards in one year, most recently 2025.
ESTAS winner in one year: 2025.
ESTAS awards by year, 20252025 1 Best in Postcode ESTAS 2025 winners
Source: ESTAS winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Smart Estate Agent hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Exeter.
Yes. Smart Estate Agent won Trusted Agent in The Trusted Agent 2026 awards. It also won Best in Postcode (EX1) at the ESTAS 2025 awards.
