Trusted Agent profile · Exeter
★★★★★
1,071 reviews across 3 platforms
10 Southernhay West Exeter, EX1 1JG
Smart Estate Agent's office in Exeter, at 10 Southernhay West Exeter, is rated 4.7 out of 5 across 1,071 reviews on three platforms, including 477 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards.
477
Reviews on Google
This office
40
Reviews on Facebook
Business-wide
554
Reviews on Trustpilot
Business-wide
Every review we hold for the Exeter office, from every platform, shown as written. First names only.
5/5
TrustpilotA very professional company who charge…
A very professional company who charge fair rates for there services. Emily in particular, who has helped me through some tenant issues I’ve been having, is always polite, helpful, and a pleasure to deal. She is a credit to the company.
5/5
GoogleVery happy with the handling of our tenancy. Sammy, Kate and Adam have been a very helpful team and made the process very stress free. I would highly recommend!
5/5
TrustpilotVery Comprehensive
Josh did an excellent job at outlining the features and unique selling points of the property and was more than capable of answering any questions I had. I walked away confident and convinced in my choice to rent.
5/5
TrustpilotSmart estate agent, smart choice
Me and my partner have just stared renting a property from smart and it was all very easy thanks to smart and our agent Josh Peto.He was incredibly helpful, friendly and knowledgeable, I’m glad we dealt with him.
1/5
TrustpilotRenting - nothing is fixed
Nothing is fixed in the flat I am renting, with all maintenance requests cancelled by the estate agent. Myself and my guarantor had to seek legal advice as the boiler was not working, and the estate agent was not treating it as an emergency issue as required under law.
5/5
TrustpilotFriendly and responsive
Viewed a flat with Josh from Smart Estate Agent. Friendly welcome, showed me around, answered any questions and let me have a look round the flat in my own time. Good communication before and after the viewing.
5/5
GoogleSmart were great and handled the sale of our house professionally and efficiently and kept us in the loop every step of the way. Would strongly recommend!
5/5
GoogleOnly good things to say about the Smart team. I appreciate their hands on approach and excellent customer service. I have been with them since April 2014 and am a very loyal landlord My tenants appreciate them too! Keep up the good work guys, and best of luck with all the new ventures
5/5
GoogleLisa understands the market, is extremely knowledgeable and prides herself on delivering the very best customer service and support, you could not be in better estate agent hands.
5/5
GoogleWe used Alistair to help rent our 4 bed property and the service was outstanding! Very helpful and always on the end of a phone! Great Job Done!
5/5
TrustpilotCarly answered all of our questions…
Carly answered all of our questions very adequately. She was accommodating throughout and explained the process exceptionally. This was for our viewing of 1 Alphington Court.
5/5
TrustpilotWonderful experience
We had a wonderful experience with Mr. Ottaway, he gave us the opportunity for a digital viewing and responded quickly to all our inquiries. The process of applying and closing the deal was clear and swift.
5/5
TrustpilotExcellent Estate Agent and highly recommend for their profession.
Josh from the Smart Estate Agent has been brilliant throughout our property search, viewing process, policy and agreement was easy to use. Highly recommend them to anyone who are looking to move in the area.
5/5
TrustpilotThe team at Smart have been…
The team at Smart have been exceptionally helpful throughout the process and I am pleased to report that the prospective tenants that I have met have also spoken highly of how they have been received and processed by the Agents. I would recommend them without hesitation as a professional and helpful firm.
5/5
GoogleI sold my house with smart last year. Rob and Lisa along with the team did everything they could to make it as easy as possible, even under difficult circumstances (planning permission). I would recommend them to anyone and will be asking for their expertise again soon .
5/5
TrustpilotSuper professional and efficient
Smart have without doubt been the best estate agency I've ever dealt with. Friendly, professional and always very quick to deal with any issues and Emily in particular has been brilliant throughout our tenancy. Can't recommend them highly enough.
5/5
TrustpilotWe have recently sold our property with…
We have recently sold our property with Lisa from smart estate agents, from start to finish Lisa has made the whole process stress free, giving us constant updates and chasing the sale on a regular basis so we didn’t have to. We would definately use smart and Lisa again in the future!
5/5
TrustpilotI recently rented a place from smart…
I recently rented a place from smart estate agents and started coordinating with Mr Josh Peto, He is very quick in replying to our queries and has a very cooperative and professional attitude towards his work.
5/5
TrustpilotCharlie Sibley
Charlie Sibley played an important role to finish the Renting Contract through a successful negotiation with the lodgers, preparing all the documents and defusing all the problems which would have hindered the process. Sharp, intelligent, pleasant and very professional.
5/5
GoogleVery professional and helpful through out my moving process. Amelia came to greet me at the property and was very friendly and approachable!
5/5
FacebookDealt with everything for me in the most professional of manners, made everything easy and very straight forward for me. Any questions or queries they get back to me nice and quickly and are a super friendly team to deal with! 10/10
5/5
TrustpilotCharlie has recently let 3 properties…
Charlie has recently let 3 properties for us, all of which have been excellently managed. All stages have been completed in super quick time and costs kept to a minimum. Many thanks for your hard work! James D
5/5
TrustpilotAmelia sorted out my problem issues…
Amelia sorted out my problem issues with you old bed falling apart and managed to sort me out with a stronger looking bed. To notch service.
5/5
TrustpilotSmart estate agents have managed my…
Smart estate agents have managed my property for 2yrs now. It’s been a pleasure to work with Emily who has done a great job in finding appropriate tenants. I would recommend Smart as a professional lettings agent.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Smart Estate Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Smart Estate Agent Exeter won ESTAS awards in one year, most recently 2025.
ESTAS winner in one year: 2025.
ESTAS awards by year, 20252025 1 Best in Postcode ESTAS 2025 winners
Source: ESTAS winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Smart Estate Agent hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Exeter.
Yes. Smart Estate Agent won Trusted Agent in The Trusted Agent 2026 awards. It also won Best in Postcode (EX1) at the ESTAS 2025 awards.
