Trusted Agent profile · Exeter
★★★★★
1,071 reviews across 3 platforms
10 Southernhay West Exeter, EX1 1JG
Smart Estate Agent's office in Exeter, at 10 Southernhay West Exeter, is rated 4.7 out of 5 across 1,071 reviews on three platforms, including 477 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards.
477
Reviews on Google
This office
40
Reviews on Facebook
Business-wide
554
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Smart Estate Agent hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Exeter.
The Trusted Agent 2026 results for Smart Estate Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Smart Estate Agent Exeter won ESTAS awards in one year, most recently 2025.
ESTAS winner in one year: 2025.
2025 1 Best in Postcode ESTAS 2025 winners
Source: ESTAS winners lists, as published, linked by year.
Every review we hold for the Exeter office, from every platform, shown as written. First names only.
5/5
FacebookWe were so impressed with the support and professional advice provided by Lisa, Rob and all of the Smart team with our sale and purchase before Christmas. We had more than a few touch and go days in the chain but Lisa literally saved it for us every time and we will forever be grateful now that we have our forever family home. Thank you!!!
5/5
TrustpilotI can recommend Smart
Smart estate agents are fantastic and make renting houses easy. The dialogue is excellent and we have built a great rapport. I must single out Emily for praise. Nothing is too much trouble and she often goes above and beyond to help sort any issues. I would happily recommend smart if you need help managing properties.
5/5
TrustpilotIt's a good agency
It's a good agency, they care about the customer and attent the issues, although in some cases we found no answer I had to repeat the emails, minor thing, also sometimes a delay to repair somethings, as our toilet seat was broken for 5 months and wasnt repeaired until 5 months later but in general good. The web system is clear and easy to manage the payments etc.
5/5
TrustpilotGreat viewing
Great viewing, very informative, friendly and seem to be quick to deal with problems with the house.
5/5
TrustpilotGreat chap to work with!
Thank you Rob you were great to work with - we will be using you again! See you soon :)
5/5
TrustpilotExcellent
We working with Smart Agents for quite a while now and didn t had any issue , Josh Peto been amazing with his services and with helping straight away when something was inconvenient or had to be changed in our place ! I would definitely recommend them to anyone in Exeter .
5/5
TrustpilotCharlie was brilliant
Charlie was brilliant, made us feel comfortable. Explained everything clearly. She was amazing!
5/5
TrustpilotEmily Barlow, Smart estate agants
Emily did an amazing job of understanding the requirements for a unique propperty. She managed to find what can only be desribed as the dream tennant. Her patience and dilligence really paid off and I can highly recommend her services. I would not hessitate to use Smart and Emily in the future. Their personal service and attention to individual requirements is second to none.
5/5
TrustpilotEmily Barlow and team
We have been very lucky to have Emily Barlow working with us, she is really easy to talk to, knowledgeable and explain everything perfectly. Renting out you can be very stressful at times but we've found the experience much easier with Emily's help.
5/5
TrustpilotHelpful and well organised
Very helpful, Many thanks to Josh particularly.
5/5
TrustpilotGreat support!
Charlie was great, quick responder and helpful when there were questions!
5/5
GoogleWhen buying our first home Lisa's advice, support and genuine desire to find us the right property was second to none. She is both professional and friendly. If you are looking for a personal and honest approach I recommend speaking to Lisa.
5/5
TrustpilotAdam is extremely knowledgable and…
Adam is extremely knowledgable and helpful at all times in the numerous meetings we have had. Keep it it
5/5
GoogleAt Smart Estate agent everyone is very friendly, good in their job and understand the basis problems of tenants. I am with them since 2015 and no issue with their services. Wish you guys all the best....
5/5
TrustpilotHouse viewing
Jack showed us around 22 Margaret Road during a house viewing. Perfectly on time, and swiftly let us view the property, showed us every part of the house in great detail. Offered all the information needed to secure the house, and responded to our email soon after it was sent. Overall very helpful.
5/5
TrustpilotEmily is a very good agent
Emily is a very good agent, professional, determined and organised. Happy to recommend her.
5/5
FacebookI have full confidence that Smart Estate Agent has the clients' best interest in mind. Adam and Doug go out of their way to meet your needs and provide excellent service. They go above and beyond what you normally expect and are available to answer any questions and are extremely approachable. A process that can usually be highly stressful is made stress free with Smart Estate Agent.
5/5
GoogleExcellent and prompt. Kind response from Kate ellery. She directed us from flexible house viewing option, co-ordination with landlord and renting details, do understand the tenants concern; right place to approach for rent heather and lay house lettings in Falmouth.
5/5
TrustpilotA personable & friendly agent.
Very pleased with our experiences with Smart, I've been a tenant with them for a few years now and have been very pleased with the quality of the service they have provided.They're easy to talk to and quick to solve problems.
5/5
TrustpilotI recently signed up Smart to manage a…
I recently signed up Smart to manage a property of mine in Exeter. As a landlord I couldn’t be happier so far with how Emily at Smart has responded, been proactive and delivered on her word in a timely and professional manner. Highly recommended as a managing agent of residential investment properties
3/5
TrustpilotGood and Bad points
Good and Bad points. I sorted my Tenancy through Adam. It was very quick and sorted out within 24 hours of the viewing. Bad points. I paid £660 when I moved in. Two weeks deposit and 4 weeks rent. After just one week I have been receiving letter about rent arrears which aren't infact correct.I am very happy with the professional service Adam gave me.
1/5
TrustpilotSmart Lettings …
Stay well clear of this company they don't care about you as long as your paying your rent phil don't care
5/5
TrustpilotExcellent when renting a house doug in …
Excellent when renting a house doug in Exeter was very helpful and any problems were sorted quickly
5/5
TrustpilotEverything was processed in good time…
Everything was processed in good time and the estate agent (Natalie) was great! Would strongly recommend!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Smart Estate Agent won Trusted Agent in The Trusted Agent 2026 awards. It also won Best in Postcode (EX1) at the ESTAS 2025 awards.
