5/5
FacebookAs first time buyers Rob made us feel at ease and was very informative on our first house viewing. Great service and would definitely recommend!
Trusted Agent profile · Exeter
Smart Estate Agent Exeter reviews
★★★★★
1,071 reviews across 3 platforms
10 Southernhay West Exeter, EX1 1JG
Smart Estate Agent's office in Exeter, at 10 Southernhay West Exeter, is rated 4.7 out of 5 across 1,071 reviews on three platforms, including 477 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards.
477
Reviews on Google
This office
40
Reviews on Facebook
Business-wide
554
Reviews on Trustpilot
Business-wide
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Awards
The Trusted Agent 2026 results for Smart Estate Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Smart Estate Agent Exeter won ESTAS awards in one year, most recently 2025.
ESTAS winner in one year: 2025.
ESTAS awards by year, 2025
2025 1 Best in Postcode ESTAS 2025 winners
- Best in PostcodeESTAS Best in Postcode 2025: EX1, Lettings (Landlords & Tenants)
Source: ESTAS winners lists, as published, linked by year.
Reviews
Every review we hold for the Exeter office, from every platform, shown as written. First names only.
Facebook5/5
TrustpilotReview
Adam was absolutely fantastic, nothing but helpful attentive and I wouldn’t want to use any other company. I would and do definitely recommend Smart.
5/5
TrustpilotAGENT REVIEW
JACK IS COOL. I THOUGHT HE WAS WELL INFORMED ON THE PROPERTY AND KNEW HIS STUFF. HE DEMONSTRATED TO BE A PROBLEM SOLVER WHEN I WAS LOST AND HE WENT TO THE ROAD TO LOOK OUT FOR ME- INSTEAD OF JUST GIVING ME INSTRUCTION OVER THE PHONE. I LIKED THAT. OVER ALL. A FRIENDLY PERSONALITY. NICE PERSON.
5/5
TrustpilotExcellent service from Emily
Excellent service from Emily, kept us informed throughout the purchase, quick to respond to telephone calls. A pleasure to deal with.Thank you Emily.
5/5
TrustpilotJack was helpful and super responsive…
Jack was helpful and super responsive when applying for our property.
1/5
TrustpilotDo not deal with these estate agents
Do not deal with these estate agents. I thought I was buying a property but, without warning, they went behind my back and sold to someone else. I would have given zero stars, but this is not possible.
5/5
TrustpilotExcellent service
Excellent service, competent and reliable. would recommend Lisa and her team to everyone looking to move to or around Exeter.
5/5
GoogleCharlie. S was helpful, knowledgeable, and understood our needs. She was very efficient which meant that the whole rental process was easy and stress free. She was friendly and professional with a good knowledge of the market and we would definitely recommend her to all.
5/5
FacebookThank you to Doug and Gemma for an expert service, thank you for all your help in securing a deal on a lovely house
1/5
GoogleI telephoned last Wednesday, and was promised a return call.I am still waiting.
5/5
TrustpilotExceptional from start to finish at the lowest cost.
I have used some estate agents and letting agents in my time, and can honestly say the customer experience at smart from the team is exceptional. The lettings team have it right and do ehat they say when they say and ensure every detail is covered around managing property's. The cost is one of the lowest you will find, however they don't cut any corners. Strongly recommend smart and the TEAM.
5/5
TrustpilotPROACTIVE AND WELCOMING
A very responsive, friendly, helpful and professional team. We discovered Smart Estate Agents through a friend and although we didn't end up renting one of their properties, they were by far the most proactive and welcoming. I would highly recommend them.
5/5
TrustpilotAll great with a special mention for Emily.
Our experience with Smart has been extremely positive. All of the team have been good, Emily has handled the majority of our correspondence and viewings since we had an offer accepted on a house and she is quick to respond, efficient, helpful and friendly. Buying a house has led us into contact with a variety of estate agents and we have found Smart to be the most honest and straightforward.
4/5
TrustpilotSmart estate agency
Smarts estate agency in Exeter has dealt with our flat while we are abroad. Credit goes to Nina Savage for her honest helpful opinion when needed. Communication between her and us have never been a problem and quickly. A peace of mind when we are not in UK knowing we can leave the flat in good hands.
5/5
TrustpilotQuality service at all times
Quality service at all times. Prompt response and action. Thank you Charlie & Natalie.
5/5
GoogleFriends recommended the agency to me and we didn't regret it. Our special thanks go to Annemarie who organized everything quickly, and in less than 3 working days we will sign the contract. I highly recommend.
5/5
TrustpilotCharlie was so helpful and very…
Charlie was so helpful and very professional in helping me to secure my flat. Highly recommended.
5/5
TrustpilotPurchase
Amelia dealt with our purchase from the start; she has been positive, friendly and professional. She has kept us informed during the process and this has been much appreciated. Everyone one else we spoke to at Smart has been friendly and helpful, too. Thank you for making a stressful experience much less so!
5/5
GoogleWe dealt with Lisa and she was super helpful and provided a fantastic service. We highly recommend using Smart Estate Agent.
5/5
TrustpilotFirst time buyer
Had a great experience buying my first property through Smart. Lisa and all the staff were very good at helping me with all my queries, and the welcome gift was a nice touch! The offer process was n’t turned into a bidding war which I appreciated. They also answer the phone! A huge plus point. Would recommend them.
5/5
TrustpilotAn excellent service
Smart advertised our rental property immediately, organised 5 viewings for the first day it was available and found great tenants who moved in within two weeks. Ben’s management of the viewings, liaison between tenants and myself was effective and swift. Communication was excellent at all times- queries by phone or email were answered quickly. I would highly recommend Smart estate agents.
5/5
TrustpilotCharlie was great at our house viewing…
Charlie was great at our house viewing and answered all our questions. Thanks very much!
5/5
TrustpilotOverall the whole process has been very…
Overall the whole process has been very smooth. Every question has been answered promptly and clearly. Often finding a place to rent can be stressful but Carly Hulin, the agent that has assisted me personally, has been friendly and very helpful.
5/5
TrustpilotHelpful and thoughtful
Nina and Smart Estate Agents have always sought to be attentive and helpful since we moved in. When problems have arisen, Nina has always communicated with us to resolve the issue, and checked in with us afterwards to ensure that everything is ok. We really appreciate this attentiveness and are very happy in our home.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Smart Estate Agent Exeter
Has Smart Estate Agent won any awards?
Yes. Smart Estate Agent won Trusted Agent in The Trusted Agent 2026 awards. It also won Best in Postcode (EX1) at the ESTAS 2025 awards.
