Trusted Agent profile · Exeter
★★★★★
1,071 reviews across 3 platforms
10 Southernhay West Exeter, EX1 1JG
Smart Estate Agent's office in Exeter, at 10 Southernhay West Exeter, is rated 4.7 out of 5 across 1,071 reviews on three platforms, including 477 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards.
477
Reviews on Google
This office
40
Reviews on Facebook
Business-wide
554
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Smart Estate Agent hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Exeter.
The Trusted Agent 2026 results for Smart Estate Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Smart Estate Agent Exeter won ESTAS awards in one year, most recently 2025.
ESTAS winner in one year: 2025.
2025 1 Best in Postcode ESTAS 2025 winners
Source: ESTAS winners lists, as published, linked by year.
Every review we hold for the Exeter office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat service from Smart Estate Agent
Amazing service from Smart Estate Agent. Lisa, Rob and the team kept me updated throughout the process. Helped chase my solicitors for required documents. Smart Estate Agent were recommended through a friend and I was not disappointed.
5/5
GoogleAmelia was so helpful on the phone and had all the answers to my questions!
5/5
TrustpilotJack was great!
Jack was a very cheery and great letting agent. Showed me round the house at a nice pace and answered all my questions.
5/5
TrustpilotJack was very kind
Jack was very kind! He provided me with the information I needed and was excellent at communication. I have no complaints whatsoever.
5/5
TrustpilotReally helpful for a first time buyer
Really helpful for a first time buyer. Lisa was very friendly, approachable and always dealt with my questions and queries very quickly. I would definitely use them in the future when I next come to sell a property. Thanks
5/5
FacebookAs two self-employed people looking to rent our first property together and unable to view properties in person, we were concerned that estate agents would always reject us in favour of simpler applicants. Charlie Sibley at Smart Estate Agent reassured us and worked to ensure we provided all of the evidence and guarantors needed to get the landlady's approval. We've been so impressed with the whole process and wouldn't hesitate to recommend Smart. Thanks again, Charlie - you're a star 🌟
5/5
TrustpilotGreat support
Charlie was fantastic and assisted me during the whole procedure. She is very responsive and professional.
5/5
GoogleI would recommend Emily’s service to anyone. She was extremely helpful and very professional.
5/5
TrustpilotSmart Agent - Amelia
Amelia is responsive and actually listens to the issue - a pleasure to deal with
5/5
TrustpilotReliable, efficient letting service that won't break the bank.
I recently needed to find new tenants for my property and decided to use Smart instead of the agents I'd used before. From my very first phone call with them, they were proactive and efficient, as well as being markedly cheaper than my last agent. They listed the property immediately and found, vetted and signed up tenants within a week, whilst keeping in touch with me throughout the whole process - which was a refreshing change from other agents I've used. Altogether a first class service and I'd highly recommend Smart Exeter to anyone with a property to let who wants a reliable, efficient agency.
1/5
TrustpilotDisorganised, incompetent and no longer reasonably priced
This property agent used to be very good, charging market beating rates and providing excellent service. However, this has changed in the last year or so. I am shuffled between employees who do not have the information to respond to queries I have. Questions are not answered and in many cases emails simply forgotten without response. When I point out these issues I am met with defensiveness rather than an apology.To give an example of further misorganisation, I was surprised to recieve an email sent in mistake congragulating me on finding new tenants when my existing tenants were happily staying in the middle of their lease. Though I have had my property managed for several years with them and will be seeking another agent as they are longer worthwhile.Edit: I have read the other reviews and do not deal with Charlie or Lisa, perhaps they are better agents.
5/5
TrustpilotAbsolutely Brilliant
Absolutely Brilliant! Jo Kiff was very polite and helpful and generally happy person to talk with over the phone! Extremely satisfied with the service! Thank you for having such a fantastic team! :D
5/5
TrustpilotAttended a viewing today with Jack…
Attended a viewing today with Jack Ottoway. Jack was very efficient with lots of knowledge. A friendly and welcoming experience all round.Thank youShy&Cal
5/5
TrustpilotFriendly & Professional Service.
My experience, so far, has been excellent. Josh is friendly and professional and has responded quickly when I've needed help with the forms.Recommended!
5/5
TrustpilotJack Ottoway
Jack is lovely and has been efficient in getting our 4th year university house tenancy agreement sorted. Thank you Jack!
5/5
GoogleAmelia has been very quick and helpful!! Also very nice and polite!!
5/5
GoogleJack is great, really helpful and a credit to the company. Thanks Jack!
5/5
GoogleGreat service , returns calls and does as promised . Thank you Emily
5/5
GoogleLisa was amazing .. very knowledgeable and lots of experience.. would highly recommend
5/5
GoogleJosh has been very professional but friendly and transparent. Very helpful, good communication.
5/5
TrustpilotAt last an Estate Agent that is personable!
Lisa has been a breath of fresh air. Sensible, calm, efficient, honest and dedicated. I have been very impressed with her communication and understanding of our needs. I wouldn’t hesitate to recommend this agency to sell your home.
5/5
TrustpilotLisa is excellent to deal with on a…
Lisa is excellent to deal with on a personal and professional level as part of the SMART team who are all a pleasure to deal with. Friendly, reliable, professional service of great value. I could not recommend enough.
5/5
TrustpilotJack Ottaway
Jack was friendly, on time and knew a lot about the property. What he didn't know he found out straight away. Couldn't fault him.
5/5
TrustpilotThank you to Olivia and Rob at Smart …
Thank you to Olivia and Rob at Smart for selling my house. Both were very efficient and responded to queries and helped facilitate the selling process. The icing on the cake was moving house in time for Xmas.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Smart Estate Agent won Trusted Agent in The Trusted Agent 2026 awards. It also won Best in Postcode (EX1) at the ESTAS 2025 awards.
