5/5
GoogleJosh was a great help in our search for a new home. He was on hand for any queries we had and resolved them promptly.
Trusted Agent profile · Exeter
Smart Estate Agent Exeter reviews
★★★★★
1,071 reviews across 3 platforms
10 Southernhay West Exeter, EX1 1JG
Smart Estate Agent's office in Exeter, at 10 Southernhay West Exeter, is rated 4.7 out of 5 across 1,071 reviews on three platforms, including 477 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards.
477
Reviews on Google
This office
40
Reviews on Facebook
Business-wide
554
Reviews on Trustpilot
Business-wide
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Tell us what you need and we'll put you in touch. Smart Estate Agent hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Exeter.
Awards
The Trusted Agent 2026 results for Smart Estate Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Smart Estate Agent Exeter won ESTAS awards in one year, most recently 2025.
ESTAS winner in one year: 2025.
ESTAS awards by year, 2025 to 2025
2025 1 Best in Postcode ESTAS 2025 winners
- Best in PostcodeESTAS Best in Postcode 2025: EX1, Lettings (Landlords & Tenants)
Source: ESTAS winners lists, as published, linked by year.
Reviews
Every review we hold for the Exeter office, from every platform, shown as written. First names only.
Google5/5
GoogleWhat an amazing company. Lisa was committed , professional and we had excellent communication throughout. I highly recommend this company for all your property needs!!
5/5
GoogleLisa from Smart has been really fantastic for us. We really trust her in terms of getting a good price for our property and marketing it well, as well as arranging viewings for us as potential buyers. She is honest, kind and very friendly. She gets back to us quickly and is easily contactable. I’d highly recommend her as an agent to others, and I’ve been really pleased with our work with her.
5/5
TrustpilotGreat service as usual from Smart…
Great service as usual from Smart Estate Agents. Emily was the point of contact this time and she was very helpful with any queries and extremely efficient with the tenant find. Thank you Smart.
5/5
TrustpilotAfter buying a Property through Smart a…
After buying a Property through Smart a few years ago I, chose to return to them for selling a property. The service provided by Emily and Rob was exceptional often going above and beyond to help with all aspects of moving. A big thank you to all the team.
5/5
TrustpilotMet Josh for a viewing today
Met Josh for a viewing today. Very professional and answered all my questions. It wasn’t quite right for me once I looked at it, but a good viewing all the same. Thanks Josh!
5/5
GoogleCharlie was really friendly and helpful and went out of her way to arrange a viewing for us. Very impressed.
5/5
GoogleUse SMART and ask for Katie. She was our agent for me and my partner and helped us through every step of the way. She helped us understand the process and made us feel so comfortable and welcomed along every step of the journey.
1/5
TrustpilotVery drawn out and frustrating process…
Very drawn out and frustrating process trying to get my agreed deposit returned back to me.
5/5
TrustpilotJack is a nice person
Jack is a nice person, seriously committed to his job. He showed up on time and gave all the explanations required. I would recommend Jack also because his kindness. Thank you Jack!!!
5/5
TrustpilotSmart Estate Agents I can’t fault them
I have been renting my 3 properties with them for two years now and can’t fault them. Katy and Adam are fantastic, Adam even went and cleaned up the rubbish from the street when my tenants left the rubbish bins on the street before leaving and the seagulls had a field day.
5/5
GoogleBig thank you to Tom for going above and beyond in my house purchase, was always at the other end of the phone to help and answer any queries. Would not think twice about using Smart Estate Agents again!PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotJack was incredible from start to…
Jack was incredible from start to finish. Nothing was ever too much... he answered all of our questions and made the process seamless. Honestly the best experience with a letting agent we've ever had!
5/5
GoogleAmelia at Smarts was excellent, very helpful and efficient throughout the process of buying our house which made everything much less stressful, thanks Amelia.
5/5
GoogleWe would highly recommend Smart to sell your house. Very professional and communication was excellent. Lisa was a particular help from start to finish.
5/5
TrustpilotGreat Viewing with Professional Staff
Carly and Emily were wonderful and made it a superb viewing experience for me. They were very professional in answering all my questions.
5/5
TrustpilotSmart have been great and informative
Smart have been great and informative. Jack has shown us around 2 properties and was always friendly and professional. Jack has been very quick in his communication to us which we have appreciated.
5/5
TrustpilotJack is very helpful
Jack was very helpful and patient with all our questions. He was very knowledgable about the property. Also he was flexible and accomodating because he was able to meet with us on a short notice.
1/5
TrustpilotVery poor communication
I am currently a tenant in a property managed by Smart estate agents. I currently have an issue with the drain on the bath. It has now been over a week with having to shower while standing in grey water and emptying as much water as I can with a saucepan into the sink.I have chased Smarts for an update but my emails have been unanswered and no information has been added to the app that you have to use for maintenance issues
5/5
GoogleReliable,Quick response and easy application.
5/5
TrustpilotA pleasure dealing with Kay and the…
A pleasure dealing with Kay and the team at Smart Estate Falmouth / Penryn. Professional, efficient and thorough at every stage.
5/5
TrustpilotSmart came highly recommended to me by…
Smart came highly recommended to me by 2 different people. Emily and Lisa were a pleasure to work with. All you could need from an estate agent... Down to earth, great communication, highly efficient and always communicating feedback and advice. I wouldn’t hesitate in recommending them to others.
5/5
GoogleCharlie and the team at SMART dealt with the tenancy renewal very efficiently. I will be back again for the next one.
5/5
GoogleHave used Smart for the tenant find service. When one tenant group dropped out another was found quickly. Emily has been very helpful.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Smart Estate Agent Exeter
Has Smart Estate Agent won any awards?
Yes. Smart Estate Agent won Trusted Agent in The Trusted Agent 2026 awards, and at the ESTAS 2025 awards, its most recent won Best in Postcode (EX1).
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Smart Estate Agent hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Exeter.
